Q&A Customer Service
Questions
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“Is there any way to contact PedicSolutions?”
By Anonymous370 June 15, 2022, 1:53 a.m.
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“what is the best platform for this mattress?”
By bradycaa w May 18, 2020, 8:42 p.m.
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“Pure Talalay Bliss vs. Pure Latex Bliss?”
By GoodBed Help ♦♦ Sept. 20, 2016, 9:03 a.m.
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“Can you help me find information about my Southerland Misty Night Richard mattress?”
By GoodBed Help ♦♦ Jan. 6, 2015, 2:59 p.m.
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“What should I do if the bed I bought 2 weeks ago just went on sale?”
By Peter Cancelli ♦ May 25, 2013, 11:58 a.m.
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“What mattress has the best customer satisfaction (excluding foam mattresses)?”
By GoodBed Help ♦♦ Jan. 21, 2013, 5:13 p.m.
Mattress Reviews
Praise for Customer Service
- The Air-Pedic brand
- The Saatva brand
- The Bay Bed brand
- Purchased from Bay Bed & Mattress (Santa Cruz, CA)
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Genius model from the Serta iComfort line by Serta
- Purchased from Mr Mattress
- The Gentle Firm model by Zenhaven
- Purchased from Zenhaven
- The Savant Plush model from the Serta iComfort line by Serta
- The Pure Talalay Bliss brand
- The Martinique model by REM Sleep
- The Martinique model by REM Sleep
- The Martinique model by REM Sleep
- The InnoMax brand
- Purchased from InnoMax (Fort Collins, CO)
- The Christeli brand
- The Martinique model by REM Sleep
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Restwell (Canada) brand
- The Martinique model by REM Sleep
- The Martinique model by REM Sleep
- The 14.5" Firm model by Saatva
- Purchased from Saatva
- The 14.5" Firm model by Saatva
- Purchased from Saatva
- The Nutrition model from the Pure LatexBliss Couture Collection line by Pure Talalay Bliss
- The Saatva brand
- The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- The Martinique model by REM Sleep
- The Serta Paula Deen line by Serta
- The Cantwell Therapeutic line by Cantwell
- Purchased from Cantwell Sleep Stores (San Antonio, TX)
- The Martinique model by REM Sleep
- The Pure Talalay Bliss brand
- The Saatva brand
- The Saatva brand
- Purchased from Mattress Direct Online
- The Martinique model by REM Sleep
- The 14.5" Plush Soft model by Saatva
- Purchased from Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Firm model by Saatva
- Purchased from Saatva
- The Bowles brand
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Prodigy Plush model from the Serta iComfort line by Serta
- Purchased from Metro Mattress
- The 14.5" Luxury Firm model by Saatva
- The SleepLogic ChiroSense line by SleepLogic
- The Monte Lago Plush model from the Bellagio at Home by Serta line by Serta
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Firm model by Saatva
- The Supreme Breeze model from the TEMPUR-Cloud Collection line by TEMPUR-Pedic
- Purchased from Haverty's (Melbourne, FL)
- The Martinique model by REM Sleep
- The Christeli brand
- The Botanical Bliss 12" Extra-Firm model from the Plushbeds All Natural Latex Collection line by PlushBeds
- The 14.5" Luxury Firm model by Saatva
- The Aireloom brand
- Purchased from Mattress Firm
- The 14.5" Luxury Firm model by Saatva
- The Spindle brand
- The Martinique model by REM Sleep
- The 14.5" Plush Soft model by Saatva
- The Martinique model by REM Sleep
- Purchased from REM Sleep (Placentia, CA)
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Radiance model from the Sealy Posturepedic Optimum line by Sealy
- Purchased from Mattress Firm (Jacksonville, FL)
- The Gwynn Plush Pillowtop model from the Beautyrest line by Beautyrest
- Purchased from Sit n Sleep
- The Luxury Plush model by Zenhaven
- Purchased from Zenhaven
- The Relax model from the Restonic HealthRest line by Restonic
- Purchased from Gardner White Furniture
- The Savant Plush model from the Serta iComfort line by Serta
- Purchased from Gardner White Furniture
- The Restonic ComfortCare line by Restonic
- Purchased from Gardner White Furniture
- The Restonic HealthRest line by Restonic
- Purchased from Gardner White Furniture
- The Abriana model from the Beautyrest line by Beautyrest
- Purchased from Gardner White Furniture
- The Aireloom Handcrafted line by Aireloom
- The Saatva brand
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Cameron Springs Plush Euro Top model from the Sealy Posturepedic line by Sealy
- Purchased from Haverty's
- The Amore Beds brand
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Restonic brand
- Purchased from Gardner White Furniture
- The Saatva brand
- The Genius model from the Serta iComfort line by Serta
- Purchased from Gardner White Furniture
- The Serta brand
- Purchased from Gardner White Furniture
- The 14.5" Luxury Firm model by Saatva
- The Serta brand
- Purchased from Gardner White Furniture
- The DreamCloud brand
- The Jenna Plush Pillow Top model from the Beautyrest line by Beautyrest
- Purchased from Gardner White Furniture
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The Ascend Air Bed System model from the Habitat Furnishings Air Beds line by Habitat
- The Lullaby Earth brand
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Sleep Number 5000 Bed model by Sleep Number
- The Saatva brand
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The 11.5" Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The Saatva brand
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The 14.5" Plush Soft model by Saatva
- The Stewart & Hamilton brand
- Purchased from American Freight
- The Visco Revolution model by Bed Boss
- Purchased from Necessity Furniture Warehouse (Metairie, LA)
- The Saatva brand
- The 11.5" Firm model by Saatva
- The 11.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Sterling Flotation line by Sterling Sleep
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Plush Soft model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The Naturepedic Lullaby Earth line by Naturepedic
- Purchased from Amazon
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Tranquillium model from the BedInABox Bradley Select line by BedInABox
- Purchased from BedInABox
- The BedInABox brand
- The 14.5" Luxury Firm model by Saatva
- The Saatva brand
- The 14.5" Plush Soft model by Saatva
- The 14.5" Luxury Firm model by Saatva
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Naturepedic brand
- The Saatva brand
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Prichard Ultra Firm model from the Sealy Posturepedic line by Sealy
- The Solitude Luxury Firm model by Aireloom
- The PacBamboo Gel model by BedInABox
- The Dormio Organic Beds brand
- The Natalie Ultra Firm model from the Spring Air Back Supporter line by Spring Air
- Purchased from Costco
- The i8 bed model from the Sleep Number Innovation Series line by Sleep Number
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The TEMPUR-Cloud line by TEMPUR-Pedic
- Purchased from Sweet Dreams Mattress (Mooresville, NC)
- The REM Sleep brand
- The 14.5" Luxury Firm model by Saatva
- The Zenhaven brand
- The Chelsey Harbor Plush model from the Serta Perfect Sleeper line by Serta
- Purchased from JCPenney
- The Dolce HarmonyBED model from the Dormeo Octaspring line by Dormeo
- The Saatva brand
- The Luxury Firm model by WinkBeds
- The iSleep brand
- The iSleep brand
- The Amici Select Firm model by Sealy
- The Coral Plush model by Hypnos
- The Sleep Adjustment Bed model by iSleep
- The Loom & Leaf Firm model by Loom & Leaf
- The Slumber Ease brand
- The Naturale 8.5" Latex model from the Sleep EZ Select Sleep line by Sleep EZ
- The Bellabed Firm model by Bellabed
- Purchased from Bellabed
- The Hybrid Medium model by Amore Beds
- The Agility brand
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- Purchased from Nest Bedding (San Francisco, CA)
- The Alexander Signature Firm model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The iSleep brand
- The model by Eco Terra
- The Sleeping Organic brand
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Sleeptronic brand
- The iSleep brand
- The Saatva brand
- The Sleep System model by 5 Little Monkeys
- The 14.5" Luxury Firm model by Saatva
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- Purchased from Nest Bedding (San Francisco, CA)
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The Avocado Green Pillow Top model by Avocado
- The iSleep brand
- The DreamCloud Premier model by DreamCloud
- The Owl Medium model from the Nest Bedding Hybrid Latex line by Nest Bedding
- Purchased from Nest Bedding (Costa Mesa, CA)
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Owl Firm model from the Nest Bedding Hybrid Latex line by Nest Bedding
- Purchased from Nest Bedding (Albany, CA)
- The DreamCloud Premier model by DreamCloud
- The iSleep brand
- The Luxury Firm model by WinkBeds
- The Park Place American Comfort line by Park Place
- The Nectar brand
- The Pure Green Natural Latex Firm model by Sleep On Latex
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Spindle brand
- The Bryant model by Brooklyn Bedding
- The Amore Beds brand
- The Novosbed brand
- The Vibrant model from the Sealy Posturepedic Optimum line by Sealy
- The Sleeptronic Dream Dynamics line by Sleeptronic
- The 8" Natural Latex model from the Habitat Furnishings Natural Latex line by Habitat
- The Sleep System model by 5 Little Monkeys
- The Alexander Signature Firm model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- Purchased from Nest Bedding (San Francisco, CA)
- The Grand King model from the Sleep Number Specialty Beds line by Sleep Number
- The Botanical Bliss Latex model from the Plushbeds All Natural Latex Collection line by PlushBeds
- The Alexander Hybrid Luxury Contour model by Nest Bedding
- The Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Mint model by Tuft & Needle
- The Camelot Firm model by Sherwood
- Purchased from Sit n Sleep (Laguna Hills, CA)
- The Manhattan Design District Firm Pillowtop model from the Sierra Sleep line by Ashley Sleep
- The Luxury Plush model by Zenhaven
- The iSleep brand
- The iSleep brand
- The Nolah brand
- The Southard brand
- The Jaclyn Smith line by King Koil
- The Prichard Ultra Firm model from the Sealy Posturepedic line by Sealy
- The Serenity Firm model by Ethan Allen
- Purchased from Ethan Allen (Hartsdale, NY)
- The Novosbed brand
- The Villa La Rosa Cushion Firm model from the Stearns & Foster Luxury Collection line by Stearns & Foster
- The Saatva brand
- The Natural Form brand
- The Dream Star brand
- The Sleeptronic brand
- The Comfort King brand
- The Alexander Signature Hybrid Luxury Firm model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Martinique model by REM Sleep
- The Leader brand
- The Royal Essence Pillow Top model by Leader
- The Loom & Leaf Relaxed Firm model by Loom & Leaf
- The Custom Bedding brand
- The Lady Americana brand
- Purchased from Metro Mattress (Lawrenceville, GA)
- The White Dove Cambridge line by White Dove
- Purchased from Cincy Beds (Erlanger, KY)
- The REM Sleep brand
- The Douglas brand
- The Southerland line by Southerland
- The Spindle brand
- The 14.5" Luxury Firm model by Saatva
- The Diamond Ethos line by Diamond Mattress
- The Tempflow brand
- The 11.5" Luxury Firm model by Saatva
- The Alexander Signature Soft model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Saatva brand
- The 14.5" Luxury Firm model by Saatva
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- Purchased from Nest Bedding (San Francisco, CA)
- The Saatva brand
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Alexander Signature Firm model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Botanical Bliss 10" Medium model by PlushBeds
- The Nature's Rest brand
- The Nature's Rest brand
- Purchased from Cardi's Furniture & Mattress
- The Alexander Signature Firm model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The 14.5" Luxury Firm model by Saatva
- The GhostBed Classic model by GhostBed
- The iSleep brand
- The Luxury Firm model by WinkBeds
- The Sparrow Signature Hybrid Medium model from the Nest Bedding Sparrow Hybrid line by Nest Bedding
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The Luxury Firm model by WinkBeds
- The iSleep brand
- The iSleep brand
- The Sleep Adjustment Bed model by iSleep
- The iSleep brand
- The Sleep Adjustment Bed model by iSleep
- The iSleep brand
- The Sleep Comfort brand
- The Spink & Co brand
- The iSleep brand
- The iSleep brand
- The iSleep brand
- The Dream Star brand
- The Eclipse brand
- The iSleep brand
- The Nest Bedding brand
- The Providence Plush Pillowtop model from the Beautyrest line by Beautyrest
- The Restonic ComfortCare line by Restonic
- The Innova Sleep brand
- The iSleep brand
- The Estate 5000 Firm model from the Charles P. Rogers Estate 5000 line by Charles P. Rogers
- The Symbol brand
- The Nectar brand
- The Bear Hybrid model by Bear
- The iSleep brand
- The Brooklyn Bedding Bloom Hybrid line by Brooklyn Bedding
- The Preston Plush model by Spink & Co
- The Relax model from the Posh + Lavish All Latex line by Posh + Lavish
- The Bradford model by Spink & Co
- The Mountain Air Organic Beds brand
- The Sleep Adjustment Bed model by iSleep
- The Sleep Adjustment Bed model by iSleep
- The Denver Mattress Doctor's Choice line by Denver Mattress Brand
- The Brothers Bedding brand
- The iSleep brand
- The Sleep Adjustment Bed model by iSleep
- The iSleep brand
- The iSleep brand
“Air-Pedic - 3909 (Air-Pedic Mattresses are Great!)”
My husband and I purchased 2 different twin Air-Pedic mattresses to put in a king frame. We are very pleased with our purchase. We have had Sleep Number and Tempur-Pedic mattresses in the past, and the Air-Pedic surpasses both of these. It is the best of both concepts. The quality ...
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“Saatva - 2183 (Great bed!)”
I have to say, I am a very skeptical person. I also hated to take the time to go matress shopping and test matresses in stores. After research into Saavta, I decided to try the Saavta Luxury Firm matress without hesitation to return it if I didn't like it. I ...
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“Saatva - 2194 (Thank god For Saatva Mattress .!!)”
I order my mattress on Thursday 10-25-12 and I got my mattress on Friday 1 o'clock in less then 24 hrs.When I lay down on my mattress I felt like I was on the cloud .I just had back surgery so I was looking for a good mattress ,after researching ...
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“Bay Bed - 1003 (Bay Bed)”
The first mattress my wife and I bought...it could possibly be the last. We love it!
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“Saatva Classic 14.5" Luxury Firm - 2360 (Wow... I underestimated a great bed!!)”
I just bought this bed after seeing so many positive reviews and can't believe the results after 2 sleeps!! I had a Seely Posturapedic and thought I had a good bed. My back issues,recent bad sleeps and an agreeing girlfriend gave us good reason to buy a new bed. I ...
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“Tempflow Selene - 2307 (Blissful slumber!)”
As a physical therapist for nearly 15 years I recognize the importance of good support while you sleep. The investigation in purchasing a new bed was primarily based on my husbands need for good support for his occasional back pain. I thought it was an excellent opportunity to research mattresses ...
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“Serta iComfort Genius - 2351 (So far....)”
We love our new king sized Genius. We both have back and joint issues. So far we have not experienced the mattress heating up, unpleasant odors, sinking in of the mattress, or anything else negative. We are both 'plus sized' people and my husband is always warm. The salesman did ...
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“Zenhaven Gentle Firm - 100127 (One side of the mattress is softer than the other. The so...)”
One side of the mattress is softer than the other. The soft side was a little too soft for me. A call to Zenhaven brought two men to my house to flip it to the firmer side which sleeps like a dream.
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“Serta iComfort Savant Plush - 2388 (Coughing all night but mattress is comfortable)”
The "Off Gassing" from the mattress is not tolerable by a person with sinus/allergy problems and sensitivities to strong odors including perfumes. I picked this iComfort mattress because the other foam mattresses were smelling really bad in the show room and I did Not notice any smell from the iComfort ...
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“Pure Talalay Bliss - 1849 (Unfortunately, this did not work.)”
Can a mattress be both too soft and too firm at the same time? It appears so. From the very day that my PLB mattress arrived, things did not seem "right." When laying on either the left or right side of the bed, I had the sensation of being on ...
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“REM Sleep Martinique - 1245 (Best Bed in the World)”
My husband and I laugh because we LOVE our bed. We actually have conversations (often) about how comfortable it is. We stay in very nice hotels with lovely beds and bedding but NOTHING is as comfortable as our Martinique from REM Sleep. We have had our bed over a year ...
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“REM Sleep Martinique - 1632 (Best Bed Ever)”
My husband and I purchased REM at a home show in Pittsburgh. We purchased the bed because we were both tired of not getting a good nights sleep and waking up with back pain. Best decision we've made on a bed purchase in 20 yrs. We would sleep on nothing ...
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“REM Sleep Martinique - 1545 (Comfortable!)”
After searching for a bed for almost two years, we thought we found the one! The one that would reliever our back pain and help us get a good night's sleep. We were wrong. Unfortunately, my husbands back pain has gotten worse since we starting sleeping on this bed and ...
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“InnoMax - 1747 ( InnoMax Air Beds)”
Bed Leaked within months of purchase. We've taken it back only to have them charge us because the valves (which have broken several times and they admitted have KNOWN problems) continue to break. Of course this was never covered by their fake warranty. I say fake because it is worthless.
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“Christeli - 96341 (SUPERIOR CUSTOMER SERVICE)”
The folks at Christeli bent over backwards to help me resolve issues that were beyond my control... issues that involved back injuries befalling my wife that affected her sleeping comfort. This is a great company to do business with. They truly care about their customers!
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“REM Sleep Martinique - 1186 (AMAZING COMFORT)”
I have had 5 back surgeries and never thought I would be able to sleep longer than two hours at a time without getting up, walking around, etc. I never stay in bed longer than 6 hours but the night nerve pain would have me up constantly. Our REM Sleep ...
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“Saatva Classic 14.5" Luxury Firm - 1999 (Fabulous!)”
Saatva's customer service should be the standard for all companies! Friendly, professional, informed, and respectful. They care very much that their customers are happy. Delivery was SO fast; I ordered on a Tuesday and received the bed on Thursday. The deliverymen asked to wash their hands before removing the plastic ...
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“Restwell (Canada) - 2443 (No more pain!)”
I used to wake up at night all the time and had a lot of lower back pain and sore shoulders. This mattress kicks butt. The memory foam relieves pressure points. The pocketed coils confirm to my back. I don't have back pain any more. One problem is that the ...
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“REM Sleep Martinique - 1307 (Excellent Sleep Experience)”
Relocated & sleeping in temporary lodging on a mattress that took me from no back pain to terrible pain in 10 days. I search the internet, read some great reviews, and with TempurPedic experience in the past knew I wanted a similar bed. Dealer took my order in the midst ...
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“REM Sleep Martinique - 2258 (Wasn't sure initially, but now happy)”
After returnig a sleep number mattress which failed to live up to expectation, I decided to do some research before buying the next mattress. Since I purchased a non refundable adjustable base for a split king mattress with the sleep number mattress, I decided to look into memory foam as ...
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“REM Sleep Paradise - 1499 (Absolutely Thrilled!)”
Our friends bought their bed at a county fair. They were so happy with it, I called REM Sleep Solutions and spoke with Kathy Moyer, who explained how the bed works and all of the available options. I mentioned that I lived out of state and had some special delivery ...
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“Saatva Classic 14.5" Firm - 2270 (Saatva Extra Firm Mattress )”
Dealing with Saatva, in particular Mr. Brians, was a pleasure from start to finish. The customer service offered is outstanding and completely professional. This company has set a standard that every other business should follow. Their products are manufactured using the highest quality materials and it shows. They also offer ...
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“Saatva Classic 14.5" Firm - 2271 (Excellent Value and the greatest customer service)”
After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without testing in person. This was a gut purchase and I must admit I was skeptical. These ...
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“Pure LatexBliss Nutrition - 2278 (Finally A Company that Stands Behind Their Product)”
2011 Bought Mattress from Mattress Express. 2013 had sag and found out that mattress Express was taken over by Mattress Firm. Mattress Firm sent a technician out to examine if there was a defect. The technician saw the problem immediately and sent his report to Mattress Firm. Mattress Firm failed ...
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“REM Sleep Paradise - 1421 (Luxury )”
We purchased two REM Sleep beds at the Calgary Stampede Exhibition. We purchased one for ourselves and one for my sister. We had been looking at adjustable beds for several months for my sister. At the age of 50, she became physically handicapped. After a series of operations, she had ...
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“Saatva - 2296 (Love it)”
No more aches, and pains in the morning. There is such a huge difference in the quality of our sleep. I was skeptical about ordering a mattress on line. Believe me, I did my homework. I checked all the feedback, and the construction of the mattress. I' m not sorry. ...
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“Carolina Mattress Guild Nature's Image Radiant Firm - 2440 (sublime sleep and customer service!)”
I first bought a CMG Radiant Plush at Sleepy's after I took their sleep diagnostic and was told I should have an EXTRA plush mattress. I was skeptical, but went with their assessment and bought the CMG Plush as it felt luxurious in the store. It took me a month ...
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“REM Sleep Martinique - 1367 (What took us so long?)”
It's hard to put into words how great this mattress is, coupled with superior service and a super easy ordering process. We would never concieve of buying a mattress sight unseen, and we did countless hours of research before we invested in our next mattress. This was the only mattress ...
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“Serta Paula Deen - 1342 (Like Paula, but bought for comfort)”
New line of mattresses with Serta. Came in to look at a lower cost memory foam but as soon as I tried the Paula Deen Lady Bird I was hooked. Looking for a mattress that would give hip and back support since I am a side sleeper, and was very ...
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“Cantwell Therapeutic - 1424 (feeling like a queen)”
My experience with the mattress is awesome. But I knew it would be, because I have purchased with Cantwell before and was satisfied. A few family member has also purchase with them and are completely satisfied. The mattress is of great quality and comfort that if a person could stay ...
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“REM Sleep Martinique - 1349 (Excellent Product and Spectacular Service)”
Absolutely Outstanding! An overall perfect experience! It has been a long while since I had been able to sleep through the night, wake up refreshed and rested, and without a backache! Since the Martinique arrived, I do! This bed has provided a huge improvement in my quality of life! I ...
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“Pure Talalay Bliss - 1889 (Committed to YOUR Comfort!)”
Bottom line. Premium mattresses are NOT worth the money. I am tired of waking up sore. I did not wake up sore on my Sealy. But after trying two different Premium mattress (Tempurdedic and Pure Bliss Latex), I wake up most mornings with sore upper back muscles. WG and R ...
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“Saatva - 1938 (Saatva Extra Firm)”
I just want to say that I am very impressed and very pleased with my mattress. At first we thought the extra firm would be a little too much, but we are loving it. The quality and the craftmanship of this bed far exceeded my expectations from ordering online without ...
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“Saatva - 1932 (RETIRED? PROBLEMS SLEEPING?)”
Dear Ron, On March 13th you took our call. After assuring us that buying a mattress online was an innovative way to try it out and return it if you were unhappy......we wanted to give Saatva a go. I had researched online a good deal, but the thing that really ...
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“REM Sleep Martinique - 1940 (best sleep I have had in years )”
we bought the bed at a recent fair. we were not in the market for a bed, and the next morning was concerned and did a lot of research on the bed and actually got a phone call from the manufacturer. Both The manufacturer REM and the distributor Westbay are ...
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“Tempflow Selene - 2313 (Found a gem of a mattress)”
Highlights: Excellent customer service and follow up, resourcefulness in meeting my req.s The willingness to work with me to deliver. The professionalism and customer care I received when trying to determine if I could find a mattress suited to my needs. I needed a mattress that breathed and wouldn't be ...
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“Saatva Classic 14.5" Plush Soft - 2098 (Great Mattress)”
The cusomter service at Saatva is very easy to work with. Delivery is very quick. The mattresses are low prices for the quality of the mattress! And there seems to be minimal "outgassing" of anything that feels toxic. Thanks so much Saatva! I would definitely recommend this company to friends!
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“Saatva Classic 14.5" Luxury Firm - 1981 (AZ in SD)”
After copious and rather compulsive net searching, I honed in on this company, possibly because of the professionally done and informative website. I also liked the fact that they offered a reasonably priced spring type mattress with an organic cotton cover, that they claim uses a 'thistle' not a chemical ...
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“Saatva Classic 14.5" Firm - 2441 (Love my Saatva)”
I am a week in after owning a Temperpedic and have had the best sleep in my life. I have done a lot of research with most mattresses in the $2k+ range (the Saatva site is right). I spent a lot of time in mattress stores - Mattress Firm, etc. ...
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“Bowles - 2508 (Great Matt and price)”
Really had a good experience. Run like a mom and pop shop. Very accomodating in the delivery and setup. Polite delivery personel that I would recommend,
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“Saatva Classic 14.5" Luxury Firm - 2122 (The TRUTH about SAATVA)”
Got my soft luxury queen in last month and if there is a pea under it unlike the fairy tale I sure couldn't feel it. God bless the Ed Brians of the world if there are any more left out there. Best customer service in the world and I work ...
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“Saatva Classic 14.5" Luxury Firm - 2130 (Saatva is Zappos of Mattress Buying!)”
My wife and I have been fortunate enough to recently build a new summer home out in the Hamptons of Long Island. We have dealt with contractors, electricians, plumbers, surveyors, the town board, painters, landscapers...I won't go on but instead, just leave it to your imagination what time it takes ...
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“Saatva Classic 14.5" Luxury Firm - 2143 (The BEST Luxury Mattress At Any Price)”
I can't say I'm an expert with regard to mattresses. When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect - the economy collapsed. I took a job with a major mattress chain both selling and creating campaigns to promote certain ...
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“Serta iComfort Prodigy Plush - 2158 (Bliss)”
They say that the people that write reviews are those that either love or hate the product. Well, we are the ones that love it. I weigh 185 and my girlfriend is about 115. We have only had it for two months but we both rave about it. Although it ...
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“REM Sleep Paradise - 2554 (The Best Mattress Ever)”
Just got our new mattress delivered Saturday. We bought it at the Philly Home Show. Trish was the best, most knowledgable mattress salesperson I have ever experienced. We were a little skeptical about a memory foam mattress. But I have to say, I can not tell you the last time ...
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“Saatva Classic 14.5" Luxury Firm - 2567 (APlusPlus)”
Fantastic service and attitude toward the customer. Needed to make an exchange and the company executives called me personally to explain why the full size I ordered was slightly smaller than I thought it would be. It was too short for my 6ft husband and they explained that they allowed ...
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“SleepLogic ChiroSense - 1558 (I'm Satisfied)”
I spent a lot of time searching for a new mattress online, in stores and on the phone. I found Sleep Logic on the internet and later that weekend my husband and I went to the Canton location. The service was great. They welcomed us into the store and really ...
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“Serta Bellagio Monte Lago Plush - 2615 (Great bed, great price)”
I bought this be some months ago and It is great! The people at Americas Mattress were very friendly and knew what they were talking about. They made everything as easy as possible. I have no complaints!
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“Saatva Classic 14.5" Luxury Firm - 2713 (HappySleeper)”
I was looking for a firm but luxurious mattress similar to the European style beds I like in Germany. After reading about Saatva's construction of its mattresses I knew I wanted this mattress at such an affordable price. The Customer Service was wonderful, quick, informative and no pressure. I liked ...
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“Saatva Classic 14.5" Luxury Firm - 2716 (100% Satisfied - GREAT Mattress, Great Company)”
I will start off by saying that I do not normally take time out to review things that I purchase. Today, that has changed. While looking for a mattress to replace our "worst imitation of a mattress" we have ever slept on... we came across Saatva. I wanted to make ...
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“Saatva Classic 14.5" Firm - 2749 (Great Company to Work With)”
Almost a year ago, my wife and I decided to try a Saatva mattress. We had looked at several other mattress manufacturers (even trying a much more expensive brand), but were not satisfied with the offerings on the market. I inquired to Saatva via their website about their mattresses and ...
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“REM Sleep Paradise - 2759 (Healing Bed)”
We LOVE this bed! I do call it/refer to it as the "healing bed". When we travel we say we can't wait to get back to the healing bed. I was actually having to go to a chiropractor for lower back pain that even with those treatments, couldn't get rid ...
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“TEMPUR-Cloud Supreme Breeze - 2789 (Great mattress)”
Great mattress! Salesperson was awesome, ask for Danielle at the Melbourne,Fl Havertys. Honest, personable, knowledgeable. I had an overall great shopping experience. Quality products and customer service! :)
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“REM Sleep Martinique - 2799 (Best investment we ever made!)”
We purchased our mattress and adjustable bed 2 1/2 years ago. We are getting ready to make our next purchase for another bedroom. We live in NC. There were no REM mattresses to preview in our area. To say my husband was skeptical about buying a product we had not ...
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“Christeli - 2808 (Good mattress, great customer service!)”
I purchased the Tiffany Queen mattress and the adjustable Ergo 3 bed from Christeli in in July because I have serious degenerative Disc Disease and thought this mattress would help. The mattress arrived a week before the bed. Overall, I am very happy with the adjustable bed, although I do ...
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“PlushBeds Botanical Bliss 12" Extra-Firm - 2810 (Sleeping like Sleeping Beauty)”
Here is the amazing thing about this mattress: it almost feels like you're floating & there is nothing beneath you and yet you feel completely supported. I guess it's because you can't feel any pressure points no matter what position you sleep in. The Plushbeds customer service department answered all ...
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“Saatva Classic 14.5" Luxury Firm - 2851 (We can finally sleep plus the customer service was excellent)”
After going through FIVE beds in one year from a popular retailer we were fed up and didn't know where to turn. We discovered Saatva from online reviews and one after the other everyone said the same thing. They tossed and turned, couldn't sleep and they woke up achy until ...
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“Aireloom - 2870 (This is the best ever)”
We initially bought a tempurpedic based on many recommendations. 30 days later and my back was an absolute mess. I could hardly move and I was at the chiropractor 6 times in 30 days. The chemical smell was horrible and I was sweating my butt off. My wife could not ...
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“Saatva Classic 14.5" Luxury Firm - 2891 (Set Up Mess Up)”
The product itself seems to be of excellent quality. The delivery people did not secure the center cross member of the bed frame. They only put the lock nuts on the bolts and did not tighten them. Had I not looked under the bed I would not have noticed this ...
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“Spindle - 3156 (Extraordinary service. Great experience. Great product too)”
The folks at Spindle Mattress built us a custom product that was great to begin with. That purchase included a topper. When I found sleeping a bit warm - which was entirely due to the compliance of the topper, which we otherwise liked, they custom made a new cover for ...
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“REM Sleep Martinique - 6812 (Relax in Ultimate Comfort!)”
Well, it has been almost one year since I purchased my REM bed at the Sacramento Home Show at Cal Expo. My husband had severe pneumonia and had just come home from the hospital. He could not breathe very well when he laid flat on our bed. Nick and Eric ...
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“Saatva Classic 14.5" Plush Soft - 3500 ("Gayle Sleeps Great!")”
Never have I experienced Customer Service as outstanding as that of Saatva! I first purchased the luxury firm mattress and I found that it was too firm for me so I contacted the company and I was given clear directions as to the procedure to exchange for the soft mattress ...
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“REM Sleep Martinique - 3512 (Finally found comfort)”
Even though my girlfriend has not yet become accustom to sleeping on her back, I find the bed EXTREMELY comfortable! I thought I had one of "the best" memory foam beds on the market. This is by far the best bed to invest in... Period!
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“Saatva Classic 14.5" Luxury Firm - 3536 (Excellent Company ....)”
I really appreciate the way this company does business. I kept putting off buying a mattress because it reminds me of shopping for used cars in that you never really know what your getting or if you paid too much... Buying from Saatva was a breeze. It's a good company ...
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“Saatva Classic 14.5" Luxury Firm - 3153 ( I found my new source for fine mattresses!)”
I found my new source for bedding. I`m a designer here in NY. I`m always on the look out for the best quality for the VERY best price to pass onto my customers. I found that at Saatva. I called 10 days before I was planning on moving my customers ...
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“Saatva Classic 14.5" Luxury Firm - 3579 (A Great Mattress and An Outstanding Company)”
We've needed a mattress for years now, but it became imminent when my husband returned from the hospital thin and frail, could feel every spring in our old mattress and started sleeping on the couch. We couldn't go "test drive" any mattresses. But then, we found Saatva. What a great ...
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“Saatva Classic 14.5" Luxury Firm - 3928 (Saatva Mattress)”
Thank you Saatva for offering a high quality mattress with an unbeatable price. We had our popular brand adjustable airbed mattress for six years before deciding it just wasn't worth the thousands of dollars we had paid for it. In retrospect, we probably should have sent it back during the ...
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“Saatva - 1929 (Saatva Mattress/ )”
My husband and I recently purchased our first Saatva mattress, and I cannot speak highly enough about it. It is by far the best mattress we have ever owned and in fact the best we have tried, having previously shopped around before we heard about this company. The mattress is ...
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“Saatva Classic 14.5" Luxury Firm - 3614 (Awesome Customer Service)”
I was astonished when the Executive Vice President, Ed Brians, took the time to contact me directly and patiently listened to some concerns I had with my purchase. After explaining my issues, he promptly resolved them with ease and understanding. It amazes me that someone at that level would even ...
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“Sealy Radiance - 6853 (Great Bed)”
We are very satisfied with our bed. We have had it for over a year and we miss our bed when we are away. I wish we had found this web site prior to our purchase so we could have selected a mattress a bit less firm with a cooler ...
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“Beautyrest Gwynn Plush Pillowtop - 18680 (Very comfortable)”
We bought an awesome Beautyrest from Sit and Sleep last year. It's called the Gwynn Pillow Top and it suits both me and my husband. It's firm enough for his needs, but the pillow top makes it soft enough to be comfortable for me. After 16 months, it shows no ...
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“Zenhaven Luxury Plush - 104515 (Follow on support)”
Follow on support From company hired to turn mattress to firmer side extremely poor. Took weeks for them to set up an appointment. Ended having to get it done myself because of back surgery.
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“Restonic TempaGel Relax - 3663 (I really like my new mattress)”
Before purchasing my new mattress I felt that my arthritis had spread all over my body. Now I realize what a good mattress can do. I no longer have back or leg pain.
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“Serta iComfort Savant Plush - 3744 (No More Waking Up Sore)”
After waking up sore for several weeks we decided it was time for a new bed. We were not sure what we were looking for but certainly were not looking for this type of mattress... Until we laid on it in the store... We were sold! Several years later we ...
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“Restonic ComfortCare - 3764 (Jubilee Eurotop Firm from Restonic)”
I have to say, I wake up pain-free from this matress (unlike my last pillowtop mattress). I have some sleep difficulties however and I do feel this mattress does not block out partner's movements as well as my other mattress (which is why I rated it a 4). But the ...
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“Restonic HealthRest TempaGel - 3803 (It is a great buy for the money.)”
The mattress seems to retain its firmness and shape, especially when it is rotated a quarter turn semi annually.
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“Simmons Beautyrest Black Abriana - 3883 (The purchase was handled professionally from start to fin...)”
The purchase was handled professionally from start to finish. The finance terms could not be beat. And, the free TV was the frosting on the cake. We are very satisfied and we will definitely consider Gardner White and seek out sales associate Lenny B. for future purchases.
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“Aireloom Handcrafted - 120948 (Like sleeping in an "Anti Gravity" enviroment!)”
I use a CPAP machine and must sleep flat on my back. I use a pillow under my knees for comfort and I feel "no pain"! I normally have a lot of lower back pain (had surgery in 2003 for ruptured disc) - my lower back pain has been reduced ...
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“Saatva - 3913 (Stellar Customer Service)”
I am speechless, and I have been won over, and I have not even received my mattress yet! After a few minor glitches in the ordering (due to the explosion of new business this company is experiencing - and with good reason and completely understandable) Saatva Mattress has stepped up ...
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“Saatva - 121004 (Great Mattress)”
I've had the luxury firm for a couple of years, and I love it. It's very comfortable, great quality, looks beautiful. I was previously sleeping on a firm Sears mattress with a latex topper. The Saatva is more comfortable. Definitely an upgrade. Very convenient delivery and good customer service. No ...
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“Saatva Classic 14.5" Luxury Firm - 3136 (Just What the Doctor Ordered)”
When we originally ordered the Saatva mattress we requested expedited shipping and were told that it normally takes between 14 -21 days for delivery as we are in one of Saatva's extended delivery zones. We thank you for your efforts to get our mattress to us in 8 days; we ...
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“Sealy Posturepedic Cameron Springs Plush Euro Top - 3946 (The king mattress was comfortable for about 2 weeks after...)”
The king mattress was comfortable for about 2 weeks after purchase then indentions formed. I am a small person and I feel like I am sleeping in a hammock. My husband and I have a small hill in the middle of the bed between us because of the indentions My ...
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“Amore Beds - 314620 (Painless Sleep!!!)”
Hi ,just wanna share my experience before finding My Amore bed i tried 3 other beds whom all claimed to be the best ,to help with cooling while you sleep, help with painful joints etc, all 3 were returned. i was ready to give up when a friend was going ...
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“Saatva Classic 14.5" Luxury Firm - 7388 (No regrets!!)”
I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply ...
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“Saatva Classic 14.5" Luxury Firm - 7446 (Oh my aching back...)”
It's been about two weeks since our mattress was delivered, and I gotta tell ya, I feel really, really good about the purchase. Here's why... 1. It was wonderful not having to go into a cookie-cutter mattress store and ... (you know the rest). 2. Ordered the mattress, two days ...
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“Restonic - 4007 (Loving My New Mattress!)”
Initially I thought that it was not a good fit however my body had to get adjusted to sleeping on a good mattress. After a week things were great and awesome for the price.
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“Saatva - 7456 (Best nights sleep in years)”
This mattress is beautiful and everything I hoped it would be. Before this mattress my husband and I might get 3 or 4 hours sleep, tossing and turning and get out of bed about 5 am. The first night sleeping on our new Saatva we went to bed at 9 ...
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“Serta iComfort Genius - 4105 (My husband and I are heavy, the middle of the mattress fe...)”
My husband and I are heavy, the middle of the mattress feels sunk in. I roll towards my husband when sleeping. The mattress does not hold it's form for long in the middle. I wake up with back aches.
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“Serta - 4087 (Dream Team Winner)”
This mattress was a prize from Fox 2 and Gardner White. We were in the market for a new mattress so I tried for about a year and finally won. With all the choices out there, this mattress suited our needs perfectly. We were very pleased with the entire experience, ...
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“Saatva Classic 14.5" Luxury Firm - 4078 (Best bed I have ever owned)”
I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a ...
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“Serta - 4057 (2 1/2 stars )”
Mattress was extremely comfortable when we first purchased it. Within a few months, mattress began to lose its "magic." Feels much firmer than it did upon initial purchase. CANNOT BE FLIPPED!! If you and your "sleepmate" are different weights, the non-flippability factor becomes an issue over time. No warranty because ...
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“DreamCloud - 313242 (AMAZING CUSTOMER SERVICE!!)”
This mattress was not the one for us, for several reasons. It was too firm, and the edge was soft. We are both overweight and I suffer from Lupus and my husband has back problems. It just wasn't the right fit for us. That being said, the quality was exceptional! ...
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“Beautyrest TruEnergy Jenna Plush Pillow Top - 4147 (I give it 3 stars for average)”
If I had it my way I would have returned it in under a week for something even softer. But my wife would not exchange it so I have now say in the matter. However this is a survey and I think I could have gone with an even softer ...
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“Saatva Classic 14.5" Luxury Firm - 4229 (Best in comfort and blissful, pain-free sleep!)”
Next month is our two-year anniversary of enjoying blissful, pain-free, and uninterrupted sleep on our Saatva mattress. My wife and I have had 60 years each of "testing" mattresses of every type and brand, including our 39 years of marriage. Before I learned about Saatva, I had developed constant back ...
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“BedInABox Original - 4268 (Wonderful bed at a great value!)”
I did a lot of research before buying a bed, and I am glad I did. I chose to buy the 11" memory foam mattress from BedinABox along with the foundation and bed frame. All were shipped quickly, and the overall cost was about a third as much as their ...
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“BedInABox Original - 4271 (Great Mattress!)”
Stop your exhaustive research about which memory foam bed to buy, and choose this one from BedInABox.com. My husband and I did our research and found that this bed was offered at roughly a third of the price as its competition for an equivalent quality mattress, foundation and frame. Delivery ...
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“Saatva - 4286 (Touch of class and comfort)”
When it was time to purchase a new mattress buying on line was not on our list of options, until my wife's curiosity and desire to find a solution to her sleep challenges led her to explore what might be available on the web. That is how we found Saatva. ...
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“Habitat Furnishings Ascend Air Bed System - 4306 (fabulous)”
I assisted a patient of mine who is paralyzed from MS and is unable to reposition herself once in bed. She had tried 3 expensive mattresses with unacceptable results. I researched the web and found habitat air beds that had a 365 day return for refund policy if not totally ...
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“Lullaby Earth - 7733 (THE ONLY MATTRESS I WOULD HAVE MY GRANDDAUGHTER SLEEP ON!)”
After doing much research on finding the best mattress for my precious granddaughter I luckily found LULLABY EARTH. I went to Buy Buy Baby and saw other mattresses and we thought the others were made cheaply and poorly. We wanted the "best" for my granddaughter and loved the way it ...
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“Saatva Classic 14.5" Luxury Firm - 7821 (Best Decision Ever)”
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress ...
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“Saatva - 7852 (Just the Best Experience)”
We meant to review our mattress about 4 weeks ago when we first got our Saatva mattress but we haven't been able to get out of bed! We got the plush version of this mattress and we love it! It offers more firmness than you'd expect from a plush mattress ...
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“BedInABox Essential - 8017 (After quite a bit of research, I took a chance and bought...)”
After quite a bit of research, I took a chance and bought a twin-xl original PacBed Gel mattress on-line through Bed In A Box. I am very happy I did so. I also purchased a simple wood platform bed, which was easy to assemble, as a base. The Regency Mattress ...
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“Saatva Classic 14.5" Luxury Firm - 8325 (We love our Saatva!)”
I researched several months and kept "selling" Saatva to my husband after reading reviews on their site plus on google reviews. He said "order it"! He slept all night in the same position and was totally impressed! I think it is very comfortable even though I have inflammation issues. We ...
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“Select Comfort Sleep Number 5000 Bed - 346778 (Quality of Life=Great Night's Sleep=Sleep Number Bed)”
Hands down the best purchase I have ever made for my home and well being. Started with a waterbed replacement so I could keep the frame...Then moved into Full King Size 5000 series and now, getting an Split Top I7 with the adjustable base do help the medical conifitions of ...
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“Saatva - 8611 (When Mom is Happy --everyone is happy)”
My mom has been suffering from back and neck pain for many years now. She has had two knee replacements, shoulder replacement, and rotator cup surgery. Last year she needed to replace her mattress. She went to a “Big Box” store and thought she purchased one of the firmest beds ...
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“Saatva - 8639 (Great bed, great value and great company to buy from)”
I've had this bed for almost a year now. It is just as amazing and fantastic as it was when I got. It is comfortable. properly supporting without being too hard, just plush enough to feel pampering. It's the best. And if that is not enough, the purchase experience was ...
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“Saatva Classic 14.5" Luxury Firm - 9405 (Fantastic Product & Incredible Company)”
We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that ...
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“Saatva - 14366 (saatva Satifies.....)”
Great mattress. Customer service is "OUTSTANDING." Originally ordered their Flagship luxury firm and after a few weeks felt it was too firm for my liking, NO FAULT OF SAATVA. After one phone call and a minimal redelivery charge Saatva promptly sent me their Plush model. I am beyond delighted and ...
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“Saatva Classic 11.5" Firm - 14970 (Best mattress ever.)”
The best mattress i bought in my life, King Size Firm Delivery in June 9, 2015 and in a week no more back pain Just try it and you wiil sleep overall the clouds. Thanks you SAATVA.
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“Saatva Classic 14.5" Luxury Firm - 8670 (I researched mattresses in the stores for over a year. It...)”
I researched mattresses in the stores for over a year. It was the most awful shopping experience I have ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which ...
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“Saatva - 8680 (The Best Sleep Ever)”
1 year review. All I can say is, after spending way to much $$ for what I was told "premium, the best, never need another etc." For sucked into buying them only to not get the good sleep I needed. I found Saatva just by researching online. I was on ...
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“Saatva - 8699 (Quality, Comfort and a Good Nights Sleep.)”
This is the second set of mattresses I have purchased from Saatva. I was very satisfied with the King set I purchased which led to the second set of mattresses I purchased, a Queen set for another home. The actual purchase was extremely easy, kind of a 1-pick the one ...
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“Loom & Leaf Relaxed Firm - 19896 (Great customer service)”
Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up ...
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“Saatva Classic 14.5" Plush Soft - 20417 (Pleasantly Surprised )”
Our memory foam mattress was making me physically sick. I figured we didn't have anything to lose with trying this mattress because of the many great reviews on the Saatva. I was drawn in by how the Saatva mattress is constructed with eco-friendly materials. Customer service was indeed awesome. Once ...
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“Stewart & Hamilton - 4350 (I have had my set for 11 years. I still love it. The supp...)”
I have had my set for 11 years. I still love it. The support the comfort are great. I weigh 230lbs too. I got it from American Freight.
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“Bed Boss Visco Revolution - 4487 (Best bed I every bought.)”
This bed gives me complete comfort and cradling support.Best bed I ever owned!
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“Saatva - 5617 (A Company You Can Trust)”
We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive ...
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“Saatva Classic 11.5" Firm - 15620 (Customer service that is above and beyond)”
Saatva is a company that truly cares about the well-being of its customers. They were quick to answer all my questions and concerns. They even went the extra mile when I had a special request for them. Not only that, the VP of the company got in touch with me ...
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“Saatva Classic 11.5" Luxury Firm - 15660 (Finally the perfect mattress)”
As most of the people here have stated, I was also skeptical ordering a mattress online. I'm a researcher when it comes to buying anything. I read and read and read before I buy a product and go to stores and do a lot of looking. I'm a self-professed Frugal ...
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“Saatva Classic 14.5" Luxury Firm - 116241 (Love My Saatva Luxury Firm Mattress)”
Ordered and received my Luxury Firm Saavta Mattress October 2016. Reading the many reviews (positive and negative) extensively for about 6 months or longer helped with my decision to purchase. Also the Saavta website presents very detailed descriptions and illustrations of the mattress. The customer service is excellent which I ...
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“Saatva Classic 14.5" Luxury Firm - 5900 (Straight-Forward, Honest Great Bed)”
My bed was shot and was having terrible back pains. I desperately needed a new bed and spend weeks researching Tempurpedic, the adjustable air bed, all the name brands. It was nearly impossible to find apple to apple comparisons as companies seemingly didn't want you to be able to do ...
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“Sterling Flotation - 6235 (Unbelievable comfort & durability)”
We have had this bed for a very long time (15+yrs.). It has just now started a tiny drip at a seam, I'm guessing. It has a 24mil. liner so the small amt. of moisture is trapped in it. After 4 nights from the detection of the leak, after changing ...
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“Nectar - 320553 (Fantastic!)”
My husband and I did a lot of research on new matteress and we finally decided to give a nectar a try. He has been suffering with lower back pain for years on standard matteress and shoulder pain. Our matteress arrived in less than a week and we set it ...
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“Saatva Classic 14.5" Luxury Firm - 8940 (Good decision)”
Had spent over 11K on mattress's prior to this purchase . These were in a 1 yr period. None satisfactory from posturepedics to Tempurpedic. Hesitant to buy online and without seeing , but relied on the many favorite reviews and purchased.. Least, fast, no slick talking sales associates.. Delivery and ...
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“Saatva Classic 14.5" Luxury Firm - 9036 (Great mattress - Great service)”
I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your ...
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“Saatva - 9150 ( This is the best bed EVER! On the first night my back a...)”
This is the best bed EVER! On the first night my back and hips did not hurt. I've had it a month and half. I rotate it once a month so it will level out for the first three months. Would recommend this mattress to anyone. I never write a ...
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“Saatva Classic 14.5" Luxury Firm - 9278 (This is the best matress you can buy!)”
3/8/15-this is my updated review of our Saatva mattress: Its now been over a year and my husband and I truly love this mattress. It is exactly the same as when we bought it! No impressions, no breaking down of the edges, no loss of firmness, and really comfortable! Neither ...
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“Saatva Classic 14.5" Plush Soft - 9373 (Thank you Saatva!)”
I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing ...
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“Saatva Classic 14.5" Luxury Firm - 9466 (One Word: Fantastic)”
Best purchase ever made. Best night's sleep ever. Customer Service: Superb. Delivery: Excellent. Would recommend this company to everyone. Thanks Saatva! Christine S.
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“Naturepedic Lullaby Earth - 9532 (Naturepedic is a great product for the whole family!)”
I have Naturepedic mattresses for my kids and I love them. Naturepedic mattresses are certified organic and promote health. The customer service at Naturepedic is excellent
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“Saatva - 10003 (Saatva is the best!!! )”
We've got our Saatva about 2 years ago. I don't leave reviews right after the purchase..there is always pitfalls after a while. Well...so far there wasn't any. I had a terrible backache for few month. I Was blaming it on my work, where i spend all day an my feet. ...
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“Saatva Classic 14.5" Luxury Firm - 10085 (Stop searching and buy this mattress!)”
I am writing this review after owning this mattress for several years. After searching and reading reviews for HOURS, I came to the conclusion that we needed a quality coil mattress. I found a review on Saatva mattress and was impressed. I searched for more reviews about Saatva and started ...
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“BedInABox Tranquillium - 10377 (Great night's sleep)”
This bed was an excellent purchase for us. I no longer wake up with lower back pain and how I lay just right against the mattress. Our only complaint is that we now find ourselves oversleeping because we don't want to get out of bed in the morning. For the ...
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“BedInABox - 10379 (This bed is far worth the money, I would buy another one.)”
I am a side sleeper and now I sleep through the night and wake up with no lower back pain. Love the mattress.
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“REM Sleep Paradise - 10449 (Heavenly sleep)”
This mattress is AWESOME! We've been looking at this bed and adjustable base for two years. My husband tried it out at a home show and told me I had to try it. As soon as I laid down and they adjusted it to 0 gravity it improved my breathing ...
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“BedInABox Original - 10535 (Sleeping on a Cloud)”
We love our memory foam mattress. No pressure points and no more back pain. Highly recommended for the price. No need to spend $2000.00 plus dollars when, you can almost have the same comfort for $800.00. We ordered the additional foam for the 11 inch mattress and haven't looked back ...
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“Saatva Classic 14.5" Luxury Firm - 10571 (Love this mattress!)”
Fantastic sleeping will be yours on this beautiful bed! Wonderful purchasing experience too. All this and a product made in the USA adds up to a smart choice. We absolutely love this bed. Waking up with no aches or pains is an added delight. We are extremely fussy consumers and ...
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“Saatva - 10578 (A purchase I will never regret!)”
I easily ordered a mattress, foundation and frame on the Saatva website. I received a phone call within two hours confirming my order, and another phone call within the next hour from the trucker informing me of the delivery date. I have talked with such nice people - it has ...
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“Saatva Classic 14.5" Plush Soft - 10774 (Very comfortable)”
Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have. Excellent value for a very reasonable price.Highly recommended
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“Saatva Classic 14.5" Luxury Firm - 2464 (Saatva customer service is the best)”
Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very ...
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“Saatva Classic 14.5" Luxury Firm - 10841 (My New Forever Brand Mattress)”
We purchased our Saatva mattress over a year ago now and I must admit, I was a bit leery of "buying without trying", but everything turned out fabulously, and my husband and I are both thrilled with our Saatva mattress. We recently had to sleep on our previous mattress (which ...
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“Naturepedic - 10937 (WOW)”
The bed seems great. I think the outstanding part is Naturepedics customer service. I can not say enough about it. I have a family owned business and thought that you would never receive such wonderful help from a big company, well not with Naturepedic. Maryellen went far beyond just helping, ...
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“Saatva - 10995 (Only 1 week in.)”
I thought I should take a moment to write my first review of my new Saatva mattress and will update it later after 6 months to a year. We have had two different types of memory foam mattresses and were in love with them both for the first couple of ...
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“Saatva - 11704 (Saatva Luxury Firm Mattress)”
I became aware of the Saatva mattress when I happened upon the "sleepinglikealog.com" website. I read the reviews there and on the Saatva website and it sounded exactly what I was looking for. Within a few days I ordered a mattress online and found the process to be simple and ...
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“Saatva Classic 14.5" Luxury Firm - 11837 (Excellent Mattress)”
I had researched mattresses for months when I stumbled across Saatva. I was impressed with other reviews and the positive feedback I found everywhere I searched. We have now had our King size Luxury Firm mattress for a little over a year. My husband and I are very pleased with ...
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“Sealy Posturepedic Prichard Ultra Firm - 12223 (A slight adjustment if you come from plush.)”
I had a rather plush bed prior, and I thought it would not work at first yet in a couple of days my back adjusted nicely, I haven't had a problem since. The quality is outstanding for there price.
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“Aireloom Solitude Luxury Firm - 12297 (Uncomfortable from Day 1)”
When we tried this bed in the store my husband felt very comfortable as soon as he laid on it. I felt like it was a little firm, but thought I could get use to it. From the first night it has been a nightmare for both of us. We ...
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“BedInABox PacBamboo Gel - 12352 (Everything was easy to setup)”
I purchased the full bed package, which included the frame, the recommended wooden mattress support, and the mattress. The mattress was a bit heavy to carry by myself, but I was able to manage it. The frame and the mattress support were easier to carry up stairs. The frame's instructions ...
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“Dormio Organic Beds - 323002 (happy with purchase)”
We bought 2 mattresses so far. One was not a good fit despite sales lady's Best efforts to match. Customer service representative went beyond and over to help us and fix the situation after we purchased. Their products are amazing quality therefore pricey and exchange policy has to be somewhat ...
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“Spring Air Back Supporter Latex Hybrid Natalie Ultra Firm - 18051 (Weight issue)”
I feel that I must be too heavy for this mattress to give me proper support.
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“Sleep Number Innovation i8 bed - 18350 (Not exactly what they claim it to be.)”
Do you like experimenting with your sleep? Do you like paying large sums of money for add ons that other products can provide for free? Do you like that half inflated air mattress, going to fall out of the bed, watch your partner bounce when you roll over feeling? This ...
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“Saatva Classic 14.5" Luxury Firm - 12863 (Good bed - frustrating experience)”
Ratings and Reviews are everything to the average e-commerce savvy shopper. While I'd love to believe that Saatva is moderating their reviews to only filter out vulgarities, I am now under the impression that they are filtering out the negative reviews as well. I purchased this bed in January for ...
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“TEMPUR-Cloud - 12743 (So far it has changed my life!)”
We upgraded from a Serta Innerspring Mattress from 2000 when we were first married. What a difference! The sales team at Sweet Dreams was professional and focused on the best bed to meet our needs. We felt no pressure to buy at all and the shopping experience was positively wonderful. ...
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“REM Sleep - 12784 (Great Bed)”
I thought long and hard about this purchase but had wanted an adjustable bed for awhile. I love the zero G position and I am sleeping better overall. I deal with daily chronic back pain but while in bed I am extremely comfortable. I look forwards to lying down! I ...
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“BedInABox Original - 13056 (Best buy for your money)”
My previous bed was a $3,000 Dr. Scholls technogel foam mattress. Compared to this bed, it was absolutely terrible. It was too firm (despite feeling comfortable in the store), too tall, and all around uncomfortable. Now I have a BedInABox PacBed Original Gel on top of their suggested wooden frame ...
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“Saatva Classic 14.5" Luxury Firm - 13079 (Best Mattress I have ever owned)”
Here in a nuteshell is why I LOVE Saatva: Mattress has NO ODOR upon delivery. None Easy order, delivery, & mattress removal. AMAZING FANTASTIC customer service Unbeatable PRICE for value. Eco friendy, made in USA, organic cotton Basically the most comfortable mattress my husband and I have ever owned. Perfect ...
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“Zenhaven - 139474 (Highly recommend the Zenhaven mattress!)”
I don't often write product reviews, but this mattress deserves one. Everything about purchasing, receiving, and sleeping on it is just right. The company communicated regularly and individually scheduled delivery. The delivery guys were terrific - took away the old mattress and helped me place a bed skirt and put ...
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“Serta Perfect Sleeper Chelsey Harbor Plush - 14091 (Has helped back problems)”
I have had sciatic problems. I went to the beach last weekend. After sleeping on a different mattress for two nights, I definitely noticed a difference. This mattress helps support the improvement I am getting from massage, yoga, over the counter pain meds, strength training and stretching exercises.I also fall ...
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“Dormeo Dolce HarmonyBED - 20455 (I think we had a fluke. Concept and design are great.)”
My wife and I were looking for a good supportive mattress system and we're looking at a competitive brand when we were introduced to the Dormeo brand at a local mattress company. We both liked the concept, comfort, support and warranty of the model we purchased. Unfortunately, after only two ...
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“Saatva - 19146 (Pain in the back....)”
Pain in the back… As a recently turned 50 year old and ex competitive athlete I have suffered through low back pain the past 8 years. I had a surgery to fuse my SI joint and try to stabilize my low back and bring some relief, it provided some benefit ...
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“WinkBed Luxury Firm - 127808 (Bad for Back)”
I have never had back problems in the past with my air mattress for which the wink was a replacement. I also travel on business over 100 days a year and never have back pain from motel beds. I purchased the Wink bed with their guidance and customization for my ...
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“iSleep - 360085 (Perfect Sleep for Us from Robin)”
We have had the iSleep for 12 years. It has always outperformed our expectations. My only regret is that I didn't purchase the heated pad (or maybe it wasn't available then). In February 2019, had a major power outage storm. The air controller ceased to function. I contacted iSleep and ...
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“iSleep - 370474 (loving our natural bed!!)”
We have been searching for an organic mattress for several years. We settled on the natural bed. I have been very pleased with the customer service provided as well as the bed we have purchased!
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“Sealy Amici Select Firm - 21313 (Best Bed )”
Two years ago I bought another Sears mattress about 8 inches thick and less coils. I was in constant pain. The Amuci mattress is 12 inches thick and twice the coils. I am using it with a metal spring frame. Super comfortable. No aches and pains. Great support. Great for ...
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“Hypnos Coral Plush - 165893 (LOVE THIS!)”
This is a fabulous mattress. We researched tons of natural and/or organic mattresses before investing our money in the Hypnos Coral. I am SO glad we waited and really looked into all of our options. While the price tag is hefty, it is worth its weight in gold. My husband ...
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“Leesa - 214017 (Lightweight sleepers beware!)”
I'm not a big guy at 5'10 and 140lbs and prefer to sleep on my side 90% of the time, so please take that into consideration. Mike was absolutely correct in his review regarding this mattress as it pertains to someone with a side sleep preference and who is around ...
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“iSleep Sleep Adjustment Bed - 358244 (My iSleep mattress has been so wonderful I will never own...)”
My iSleep mattress has been so wonderful I will never own another kind. Having the ability to control the firmness on each side as well as the option of heat, can’t be beat. I have some low back issues so a firm mattress is very important. Not only is the ...
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“Loom & Leaf Firm - 155228 (Different and better than old innerspring)”
After many years our old innerspring pushed back hard on the pressure points; this firm memory foam cradles yet still supports. I like firm, but non-memory foam (latex?) can feel like a slab. Took just 2 nights to be convinced that we made the right choice. I think the increased ...
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“Slumber Ease - 145686 (An excellent choice)”
We were not sure about buying from a small shop, but now realize this was an excellent choice. The mattress is firm enough to provide support for our backs, yet soft enough to wake up refreshed and unstiff. We highly recommend Slumber Ease. Nick has been great at providing the ...
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“Sleep EZ Naturale 8.5" Latex - 140406 (Saved Me From Doctor visits and Physical Therapy Weekly)”
I easily paid ten times the cost of this mattress trying to find back pain relief from herniated disks. The doctors wanted to do surgery everyone had a different solution that did not work and I knew that the mattress that I was sleeping at the time definitely was not ...
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“Bellabed Firm - 165873 (Babies wish they could sleep like me!)”
After sleeping on a tempurpedic for years, I decided it was time to get a new bed. After researching various models from brick and mortar stores and bed in a box websites I settled on Bella Bed b/c of its 2 in 1 feature. I love the fact that it ...
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“Amore Hybrid Medium - 199359 (Great mattress! Great value!)”
We have a king size, medium, with copper cover, and it is excellent. Even more excellent is the customer service from Amore. Everything with our purchase/delivery went super smooth and Amore was very helpful in making sure we had the right mattress comfort level for our preferred sleep positions. I ...
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“Agility - 230224 (Agility is an Amazing, Comfortable Mattress)”
I recently purchased a Therapedic Agility full-size mattress and foundation for my 8 year old son's new room. The price was great, the ordering process was easy, and my customer service representative was terrific. I received the mattress and foundation by home delivery in a compact, but neat and efficient ...
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“Casper Original - 268393 (CASPER IS THE BEST!)”
Best product, best customer service. Great deals and referrals. Discounts for all kinds of stuff. (educator, industry, etc) Best mattress I've ever owned. I have the king pillow too, would love a second one. It is AMAZING. And apparently the sheets are amazing, but i haven't tried those yet myself ...
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“Nest Bedding Alexander Signature Medium - 272866 (We own a Tempurpedic, and wanted to purchase another bed ...)”
We own a Tempurpedic, and wanted to purchase another bed comparable to the quality, comfort etc..., but far less the price. Nest-Bedding Alexander Signature meets the expectation. A shout-out to Dante at the San Francisco store for his knowledge and great customer service.
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“Novosbed Medium - 278111 (I love the way this mattress conforms to the body positio...)”
I love the way this mattress conforms to the body position, adjusting even if you move a lot. Novosbed also has an offer to send a topper to adjust the firmness or softness after a month of use, should you decide that would be preferable. I had the soft topper ...
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“Nest Bedding Alexander Signature Firm - 136521 (Hard as concrete and hot as pavement in the summer sun)”
intially the mattress was hard and thought it would break in, after two years still as hard as a rock. Customer service was fine when they sent me a mattress topper but it is why too hot.
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“iSleep - 356813 (Great bed, wonderful company!)”
Wonderful people, and a great bed! I’ve been an iSleep customer for over a decade. After a disaster damaged most of our furniture, including our bed, iSleep quickly and compassionately helped us replace it. For the time I was without the bed, my hip and back issues returned. Once it ...
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“Eco Terra Medium - 362214 (Great buy for the investment)”
I purchased a medium mattress and wish I ordered the firm. For the expense I have to say this mattress was excellent in comparison to other mattresses. It was sleeping on a cloud; the med. was just too soft for my left hip. The company was superb with the return/refund ...
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“Sleeping Organic - 227337 (Best EVER)”
I wanted an organic mattress due to health issues. The last time I bought an "organic" mattress it was costly nightmare so I was not looking forward buying again. So, I can't believe I bought this one online. I knew what I wanted after doing extensive research and called and ...
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“Nest Bedding Sparrow Signature Hybrid Medium - 257781 (In Love with this Mattress!)”
I can't believe how comfortable I have been on this mattress. It is soft and supportive; a perfect combination. It has massively exceeded my expectations. It is my favorite place in the house. I am also beyond happy with the customer service from Nest Bedding, and super impressed with their ...
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“Casper Original - 265883 (Casper Convert)”
I loved my old mattress, but we wanted to upgrade to a king. I was skeptical. From night one I have loved this mattress (and the Casper pillows!), have felt supported on it without it being hard and soft enough to say "ahhhhh" when I get in bed at night. ...
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“Sleeptronic - 150032 (Positive and pleasant shopping experience! The sales te...)”
Positive and pleasant shopping experience! The sales team was easy to work with and did not pressure the purchase in any way while providing access to a wide variety of mattresses during the demonstration of their product. I will most definitely be a repeat customer in the future!
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“iSleep - 145758 (Lasting comfort)”
Had a different brand adjustable air mattress before this one, was constantly having to adjust the air level. This one I rarely have to touch and has been excellent the entire time I've owned it. Did have an air chamber go bad about 3 years ago, the shipped me a ...
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“Saatva - 140687 (Great Mattress!)”
My partner and I have been really happy we purchased the Zenhaven mattress. The company is so easy to work with and they are extremely accommodating. We did end up purchasing and returning the foundation because we decided to get our own platform bed instead. The return of the foundation ...
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“Casper Original - 215195 (Great Bed! Great Customer Service!)”
I waited until the last minute to purchase a bed just prior to serious surgery. ....I put the word "pro" in procrastination! After explaining my situation...the Casper representative explained a possible delay in receiving a mattress...which I completely understood because of my late requests but she said "let me see ...
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“5 Little Monkeys Sleep System - 252454 (BEST Kids Mattress on the Market!)”
My 3 year old son could not be happier with his 5 Little Monkeys mattress! We were very excited when the shipment arrived within a day of ordering and very impressed with the customer service. The mattress arrives in a gorgeously designed box and the best surprise for my son ...
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“Saatva Classic 14.5" Luxury Firm - 230746 (Not supportive enough)”
I bought the 11 inch firm mattress along with an adjustable bed. I can feel the springs in the mattress when I sleep. it gets worse every night. Not for me.
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“Nest Bedding Alexander Signature Medium - 257782 (Sleeping better than before)”
We ordered the King, medium mattress and the very first night we slept 2 hours longer than on our previous mattress. After having it a while we feel that it is slightly too hard for side sleeping (woke up with sore shoulders). We were sent a topper which fixed that. ...
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“Casper Original - 267671 (Underwhelmed By Quality Control Issues)”
First the good news, Casper customer service is excellent. They respond to problems and have replaced items as necessary but, it's become obvious to me, they cannot deliver on the promotion. I've purchased 2 mattresses; a dog bed,pillows, sheets and a down comforter. One mattress is in the guest room ...
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“Novosbed Medium - 278462 (Dealing with Novosbed has been excellent. Service oriente...)”
Dealing with Novosbed has been excellent. Service oriented, good price, flexible delivery, information on product good. The bed arrives in a box. It's very easy to unpack and set up. Just very happy with this product and Novosbed.
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“Nectar - 290530 (Sleeping at it's best)”
You guys have been great. And our sleep has improved 100%! No more waking up stiff and sore. We even go to bed earlier just to relax on our new bed. Love it. Charles & Kimberley Baerman
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“Loom & Leaf Relaxed Firm - 290601 (Customer Service is beyond outstanding)”
I had an original tempurpedic for almost 20 years. We were finally changing from a full t a queen. I did a tremendous amount of research since I also wanted an adjustable base. I was able to get the mattress and the adjustable base for approximately 3,000 dollars. Delivery was ...
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“Avocado Green Pillow Top - 333301 (Sad Shoulders)”
We got the pillow top believing that it would be a plush top. No. It's just a soft top on a pretty firm bed. I do like the support, but I'm a side sleeper and have had SO MUCH shoulder pain since I got this bed. My lower back and ...
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“iSleep - 143915 (Love our iSleep Air Chamber bed)”
17 years ago my wife and I purchased an air bed from iSleep and from the first night absolutely loved it. It never exhibited the behaviors other beds do over those 17 years. A few months ago, however, one of the air chambers finally started to lose air. I contacted ...
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“Casper Original - 215126 (Quality sleeping)”
I love everything about this mattress! It is a quality item as is the foundation, mattress pad and sheets. I can't imagine being disappointed with this purchase. Very helpful customer service, too.
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“DreamCloud Premier - 231350 (Too Lumpy for Me)”
Although the top cashmere layer feels nice I didn't notice it through the mattress cover and the bed sheets. The bed has a lot of give and feels soft when you sit up or lean into it significantly. The "inner layers" make the bed feel quite nice. My dislikes came ...
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“Nest Bedding Owl Medium - 250050 (Love my Nest. Recommended to two friends who love Nest, too)”
Great customer service, easy to set up and very happy. Just need Nest pillows!
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“Nest Bedding Sparrow Signature Hybrid Medium - 257802 (Disappointed)”
Purchased based on research. We were going to go with another brand, but called and had a great customer service experience. Answered all of my concerns. However, it sinks and is hard to get out of bed. I also called and had to submit a ton of photos. Need to ...
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“Nest Bedding Owl Firm - 260073 (Best purchase ever!)”
The mattress and the customer service are the best I have ever experienced. I highly recommend this company and their products and don’t let the idea of an internet mattress purchase scare you. Their return/exchange policy is the best and they will work with you to find the right mattress!
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“Casper Original - 266316 (Great value for an exceptional mattress)”
The customer service experience has been bar none. The mattress came quickly and was so easy to open, expand and begin using. The entire purchase was so incredibly simple. Afterwards, Casper asked me to answer a few questions and in return they'd send me free sheets. I did it and ...
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“Casper Original - 271675 (One Casper mattress last year has led to five now!)”
My wife and I needed to replace a mattress at our beach house and thought we'd try out a queen sized Casper mattress, thinking that if we didn't like it, we could always send it back. We talked with Elissa from Casper via telephone and she could not have been ...
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“DreamCloud Premier - 286018 (Amazing sleep since the first night)”
We have bought many different mattresses over the past five years and not one has been as exceptional as this one! Customer service was great as was the entire process of getting the product and setting it up!
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“iSleep - 363236 (So happy I found this mattress!)”
I was a little unsure of how I would adjust to this mattress since it is different from my previous mattresses. This mattress has exceeded my expectations. I wake up feeling rested and without pain. I also stay cool throughout the night. My partner also loves that she can adjust ...
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“WinkBed Luxury Firm - 370847 (Fabulous bed. Great Company to work with)”
The mattress has been awesome. We would highly recommend. Firm support and provides quiet and restful sleep. Make sure to flip it as directed.
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“Park Place American Comfort - 368674 (When we went into the Sleep Zone in Kingsport Tn Mark Ma...)”
When we went into the Sleep Zone in Kingsport Tn Mark Matto the owner of the company took exceptional care and time with us .Thw sales clerk Erick Biorck explained everything about this mattress in complete detail,he was nice and UI will definately bee sending customers to them ,.The delivery ...
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“Nectar - 249352 (Outstanding Customer Service)”
I ordered my queen-size nectar mattress last Sunday (2/25/18) and was told it would arrive the following Friday and it did. I couldn’t be happier with the tracking system that always kept me apprised of its journey to my house. In five days (3/2/18) it was on my front porch. ...
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“Douglas - 277093 (Great Value, Buy Canadian, be Canadian)”
+Absolutely everything from first phone call to last night's sleep is excellent.
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“Sleep On Latex Pure Green Natural Latex Firm - 217777 (Sleep on Latex - Soft)”
I wanted a latex mattress because of all the good things I've read about them and the fact that latex is a natural product and there is little to no off-gassing. I tried the soft version of sleeponlatex but it was still way too hard for me. I slept very ...
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“Nest Bedding Sparrow Signature Hybrid Medium - 267970 (Joe Alexander for President!)”
The Alexander Hybrid is the best mattress I’ve ever owned. The Nest Co. is World Class from its owner to every single employee. The customer service is second to none. The Nest company should serve as a customer service and product quality model to all companies.
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“Nest Bedding Sparrow Hybrid - 92351 (Goldilocks says, "Juuust right!")”
I was wanting a very soft mattress. I initially found this one to be a tad too hard. Mr. Alexander hooked me up with a mattress topper and now it's just right! Excellent customer service. We also purchased two king Easy Breather pillows, which are fantastic, and the mattress protector. ...
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“Spindle - 327304 (Like it so much I really want to tell everyone!)”
We are so, so pleased with our Spindle mattress!! We did A LOT of research on mattresses and were close to buying a completely different type of mattress when we found Spindle. I called one day to learn more and was so impressed that Kim spent close to an hour ...
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“Brooklyn Bedding Bryant - 339674 (Sleeps warm and hard)”
For context, I’m 5’4, 150lbs, 40s, chronic low back pain, primarily side sleeper; curvy, bottom heavy. My prior mattress was a Sealy Kelburn that I loathed. Spent A LOT of time researching and testing beds before I decided on the Bryant. It was one of a handful that my low ...
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“Casper Original - 215135 (My fave bed ever!)”
From shopping on the website to the delivery and set up, the entire experience was fantastic. Not only do I admire their clever marketing approach, their customer service is exceptional. The mattress is so comfy and a tremendous value for the money. I love my Casper and have referred several ...
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“Amore Beds - 198900 (So comfortable!)”
We have a king size, medium, with copper cover, and it is excellent. Even more excellent is the customer service from Amore. Everything with our purchase/delivery went super smooth and Amore was very helpful in making sure we had the right mattress confort level for our preferred sleep positions. I ...
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“Casper Original - 265406 (So happy I bought a new mattress)”
Needless to say the reason I was purchasing a new bed was not the best of life circumstances, however I was encouraged to buy a new mattress and to try casper. I am sooooooo happy I did. I had no idea what a difference a new mattress would make. I ...
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“Novosbed - 261519 (Perfect mattress!)”
Terrific service and excellent mattress. Very happy!
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“Sealy Optimum Vibrant - 132979 (This bed is excellent. Purchased power base for head & feet.)”
This is the best bed I have ever slept on. It was expensive especially after adding the Power Base for the head and feet, however it was money well spent. The Power Base is used every evening. When one of the motors went on the Power Base, the representative for ...
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“Sleeptronic Dream Dynamics - 150647 (Great mattress!)”
I've been a repeat customer of Sleeptronic for over two decades and have recommended the brand to my friends and family. We all feel the same - that high quality, fair prices, and great customer service go hand in hand with the products they sell and the service they provide.
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“Habitat Furnishings Natural Latex 8" Natural Latex - 197948 (comfortably supportive)”
The bed initially was a little hard but after sleeping on it a few nights our bodies adjusted and we are now completely comfortable. The bed is 100% botanical latex. It is 28 ILD Dunlop for the bottom 6 inches with 2 inches of botanical 22 ILD talalay latex for ...
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“5 Little Monkeys Sleep System - 258349 (Best child's mattress hands down!)”
5 Little Mokeys is the best mattress we've owned in our homes period. Our almost 4 year old has been sleeping on it for almost a year (and it is still like new!). First the customer service right off the bat was amazing and we received our package in 1-2 ...
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“Casper Wave - 265650 (Best bed I have ever slept on)”
The Casper Wave is the best mattress I have ever slept on. On the Casper Wave I sleep more soundly and feel totally refreshed when I wake up. Purchasing to install was very easy process. I had to deal with customer service because we were going to be out of ...
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“Casper Original - 265744 (A disappointment)”
I was very happy with your customer service and the ease of buying and setting up the bed. I returned it within a month because I could not get comfortable. There was no give to it and I felt like I was sleeping on a table. I now have a ...
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“Nest Bedding Alexander Signature Firm - 276511 (Great Times 5!)”
Overall love this mattress, tends to be on the hotter side when sleeping, so had to purchase a cooling mattress protector from the manufacturer. Also ended up purchasing the "luxury firm" and it is not a plush firm, it is very much a firm firm mattress. The manufacturer gave me ...
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“Grand King Sleep Number Bed - 143722 (Wonderful sleep.)”
Bed is the best we have ever had. Very comfortable. The twenty year warranty is very impressive. Mr. Long made a trip to our home to insure we had the very best service possible . Personally checked the mattress for us. Periodically stays in touch with us to check for ...
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“None - 187686 (I am enjoying my comfortable Botanical Bliss!)”
I have been looking at purchasing a latex mattress for a few years because I slept on a latex mattress that I loved when I was young. I did a lot of research and found PlushBeds to have the best quality and price. I purchased two Botanical Bliss mattresses. The ...
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“Nest Bedding Alexander Hybrid Luxury Contour - 230410 (Awesome mattress for hot/side sleepers!)”
We had really been struggling with our previous mattress (Simmons beautyrest valencia) - waking up hot every night though the mattress itself was comfy. But we realized we needed a change if we were going to stay healthy. At first we thought a latex mattress would be the way to ...
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“Nest Bedding Sparrow Hybrid - 269540 ("Nest-ie Is My New Best-ie" Nest Alexander Hybrid Mattress)”
I never ever “dreamed” I would buy a mattress-in-a-box. And now, “Nest-ie is my new Best-ie”! Thirty something years ago when I bought my first, and only, mattress, I never researched, much less tested anything. And never ever had a moments problem with it. This time, I researched and tested ...
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“Tuft & Needle Mint - 225451 (New lease on life...)”
I was in a bad accident 2 1/2 yeas ago and had not been able tobsleep comfortably - EVER. This included when I stayed at hotels, on cruises, and on various beds when visiting my kids. I was up and down and in pain. I got the T&N Mint Mattress ...
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“Sherwood Camelot Firm - 257366 (Now I know how Frodo felt after waking up in a Rivendell bed)”
More comfortable than expensive mattresses tested out in other stores, a phenomenal value and super efficient-yet-friendly customer service/sales reps who don't pressure to buy.
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“Sleep EZ - 174165 (Great Product at a Great Value)”
y experience with Sleep EZ has been so far terrific.I shopped and compared. I was sold on the benefits of natural latex. The staff here are not on commission so there's no hard sell whatsoever. In fact, I was originally directed to a lower cost option. Everyone has been most ...
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“Sierra Sleep Manhattan Design District Firm Pillowtop - 232022 (Absolutely Refresing and Restoring my faith in Mattresses!!!)”
I was so confused shopping for mattresses. Finally a salesperson with knowledge and not a used car sale mentality walked me over to the mattress of my dreams, literally!!! Best night sleep ever!!! I wake up feeling so good in the morning!!! Thanks for restoring my faith that a mattress ...
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“Casper Original - 265570 (Great Purchase)”
Always comfy, decent price, best customer support. As much as I love this mattress, its the customer support that truly shines. They were answering my questions at all times of the day, even on a holiday! But as far as the bed goes, it is still just as comfy as ...
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“Zenhaven Luxury Plush - 93795 (My Zenhaven Experience)”
After testing mattresses in all of the local mattress shops and finding nothing that made my wife and I both happy, we decided to try a premium latex mattress. Obviously Zenhaven is the best deal going in latex mattresses. Ordering off the Internet was a little scary, but the reviews, ...
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“iSleep - 363280 (ISleep mattress is excellent. Very comfortable.)”
We bought 1st mattress from iSleep 19 years ago. After very pleasant experience about 4 Yrs ago it’s moved guest bedroom. We were very happy so bought from iSleep the second mattress with adjustable bed as a set. This was back in July 2015. Highly recommend it to people with ...
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“iSleep - 363887 (This mattress is very comfortable and allows me to fall a...)”
This mattress is very comfortable and allows me to fall asleep quickly. I love the features of this adjustable mattress and don't think I could go back to a regular bed. This company has excellent customer service.
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“Nolah - 226287 (I returned it, but here's why that's not a bad thing)”
I bought this mattress and returned it, and although that might sound bad, I was happy I gave this mattress a try. For others who are thinking about this mattress, I do think if you are a side sleeper who has slept on memory foam before, and likes a soft ...
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“Douglas - 277245 (excellent all the way around)”
The first one was damaged so we called and they sent another one out and picked up the damed one. I can't say enough about how good their service was. We are very happy with the mattress.
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“Southard - 40176 (Waterbed)”
Robert was a huge help. He helped me pick the right Waterbed mattress for me and without any pressure to buy.
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“Jaclyn Smith - 40189 (Best bed I have ever owned)”
Our bed is a 'Regal Luxury' Jaclyn Smith 'Home' by King Koil Other people have slept on this bed from time to time over the years, inlaws & friends when house sitting for us and they always rave about how comfortable our bed is. I bought it on sale 12 ...
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“Sealy Posturepedic Prichard Ultra Firm - 40218 (It' great for anyone with back problems)”
I'm glad i purchase this mattress and for the price it was a steal. anyone with back problems should check this mattress out.
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“Ethan Allen Serenity Firm - 41721 (Not worth the $$)”
Initially the mattress provided me with the comfort and firmness that I wanted but within 18 months that quickly deteriorated. I contacted customer service and they immediately sent a technician over to my house to evaluate the mattress. After the technician's evaluation I was awarded a full in store credit ...
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“Novosbed - 41747 (Phenomenal bed and excellent customer support!)”
Never thought I'd be buying a bed from a website, but after numerous disappointments buying from mattress store and reading all the positive reviews on the novosbeds I decided to try my luck and buy the Queen medium firm (Aria) model. Suffering from sciatica about 8 years ago I have ...
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“Stearns & Foster Luxury Villa La Rosa Cushion Firm - 42136 (the bed sink in the middle)”
I love the bed very comfortable but it's Sink in the middle I had to sleep on the edges which does not sink but it forces you back to the middle the bed is very comfortable but no support in the middle after 4 years I'm returning the bed
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“Saatva - 42179 (Good NOT Great !)”
Although the integrity of our luxury firm mattress feels solid, it's just not holding up. Did not last 1 year . Was much harder than expected. Customer service team is excellent and the reason for 2stars. They provided a mattress topper which prevented us from returning mattress. Although, we wish ...
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“Natural Form - 42268 (The wool covering is excellent, it just works.)”
After almost ten years it seemed that something was just not right. After calling and talking to the warranty person, he emailed testing instructions and i then found a leak in the air tubes on the other side of the bed. When called warranty back they stayed true to there ...
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“Dream Star - 344247 (LOVE!)”
From quality to customer service 100% well rounded company! So glad to support it!
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“Sleeptronic - 150530 (Sleeptronic Beds are Great!!!!)”
I've owned a number of Sleeptronic beds over the years. Great mattress, great customer service, can't see myself owning any other bed.
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“Comfort King - 358206 (Perfect nights sleep)”
Comfort king is Fargo has the best customer service hands down.
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“Nest Bedding Sparrow Signature Hybrid Firm - 194479 (Back Pain no more, and I can sleep a full night)”
This is a great mattress! But what stands out even more is their amazing customer service. I made my order, and when I was putting my bed together I learned a lesson the hard way, 1 side only actually means 1/2 of the bed! I thought it meant 1 side ...
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“REM Sleep Martinique - 229391 (Best bed we have owned)”
I have the split king adjustable bed that can be blue toothed for timers. We also have the massage feature. We were looking for a adjustable bed that was affordable. The lifetime warranty and personal customer service put this bed out front. Super comfortable. I highly recommend this bed.
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“Leader - 262885 (Love my mattress!)”
Can't say enough about how great their beds are. I needed to replace my old one that got damaged in a move. After spending the night on a friend's guest bed I discovered your company. I'm so happy I did. I sleep on my side and back and have had ...
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“Casper Original - 265577 (Love Casper Mattresses So Much, I Bought Four!)”
My son was headed to college and he needed a new twin bed. The marketing was so great from Casper it enticed me to pick up the phone and make the call. After speaking with the very knowledgeable and awesome customer service, I purchased the bed and let my son ...
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“Leader Royal Essence Pillow Top - 43526 (the edge is going over side a little but i LOVE my bed)”
Best bed no regrets, the edge is going over slightly after 10-11 years, time for a new bed and I would definitely buy this bed again very satisfied, but sometimes my shoulder hurts but maybe it's bed but I'm a side sleeper, other than that this is a great bed.
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“Loom & Leaf Relaxed Firm - 43709 (Love our Loom & Leaf)”
I couldn't wait another day to share our L & L experience. We had a 10 year old coil mattress that was causing us much pain and grief each night. So like many, we began our search for a new mattress. I am thrilled we chose as we did and ...
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“Custom Bedding - 44337 (Excellent old fashioned handcrafted 2 sided mattress)”
I was so pleasantly surprised by the quality. The mattress to which comprise of synthetic material are not match to this old fashioned type mattress. Not only have I had it for a significant amount of time, it is still like new. The family business is wonderful to work with ...
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“Lady Americana - 46112 (Best Bed Ever!)”
When I told the salesman what issues I was having, he knew exactly what bed I needed. I laid down and he left me alone. Good thing too because tears were running down my face at the thought of sleeping in the bed I had. Bought the bed and they ...
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“White Dove Cambridge - 46329 (We bought the Platinum model)”
Was a skeptic at first since the brand was new to me. Salesman explained about the company White Dove, and we decided to take the plunge. This mattress is SO comfortable! I sit on the edge of the bed a lot and am very impressed with the edge support. Would ...
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“REM Sleep - 46528 (Excellent bed. Wish I had purchased years earlier.)”
The salesman, Joel Bigelow, was outstanding and very professional. No high pressure selling involved. Lots of other companies to choose from a the local Home Show, but REM and this product surpassed everyone. We looked at others and are pleased every night at bedtime that we selected REM. We have ...
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“Douglas - 344522 (Finally ... The Perfect Mattress For Both Of Us)”
This mattress is everything we expected. It is living up to the reviews and rating we researched before purchasing. Excellent price, delivery and customer service. I would highly recommend this mattress to anyone.
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“Southerland Collection - 59476 (Child who now loves bedtime!)”
Bought mattress from Sweet Dreams Mattress in Mooresville. Great sales staff, great deliverymen, fast delivery and set-up, great mattress!!
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“Spindle - 68121 (Love it!)”
The Spindle mattress is great! I was nervous about going for a mattress that required assembly in latex layers vs. the typical mattress, but I couldn't be happier with the result. Had it not been for the recommendations of the amazing people at goodbed.com, I never would have gone for ...
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“Saatva Classic 14.5" Luxury Firm - 68851 (saatvapainanddisapointed)”
I purchased the Luxury firm after a lot of research. During the ordering the customer service was above fantastic it was giving me a feeling that I made the right choice. Upon delivery I was feeling the truth i made a very big mistake. The foundation was damaged and the ...
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“Diamond Ethos - 70180 (I don't go near it!!!)”
Because as soon as I lay on it, I fall a sleep!! LOL The beds are great!! Jesse Johnston from the Woodbury store was excellent! I spent all day looking around, Mattress Firm was my last hope on my way back to Hudson. He helped me and I was out ...
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“Tempflow - 70734 (Celestia by Tempflow is wonderful!)”
This mattress is exactly like Chris, the sales representative, I spoke with said it would be. I am a cancer survivor of 4 years and the pill I have to take for a few more years, in addition to the chemo and radiation I had to have, have left my ...
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“Saatva Classic 11.5" Luxury Firm - 71979 (The Right Choice)”
I've had my Saatva Queen Luxury Firm for almost three months now, and I'm wishing I hadn't waited so long to buy it. I'd known almost since I paid well over $2000 for the last bed that it was a mistake--daily backaches and headaches were a constant reminder. I knew ...
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“Nest Bedding Alexander Signature Soft - 75166 (Oh my god!!! So happy we found this mattress!!)”
We almost bought a 5000$ temper. Thank god we didnt. This mattress is the real deal and for only 1399!!!! are nestbed has spoiled us. I dred going on vacation and having to sleep on something else.
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“Nest Bedding Sparrow Signature Hybrid Medium - 75180 (Great bed)”
First off Nest is an amazing company, incredibly responsive. I bought the Alexander Hybrid as I was unsure about a total foam bed. I have very bad arthritis in my hip, although comfortable, but I needed something a little softer. I cannot say enough about this company and how responsive ...
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“Nest Bedding Love Bed Medium - 75222 (Returned the mattress)”
We returned the mattress and took advantage of the manufacture's refund policy. The manufacture kept their word and gave us a 100% refund. Although the mattress was not for us, the company was honest.
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“Nest Bedding Sparrow Signature Hybrid Medium - 75242 (Surprisingly wonderful!)”
We researched quite a bit and learned about Nest Bedding through Sleepopolis. The online mattress companies as a whole offer great value and generous return policies. The Alexander Hybrid seemed to be exactly what we wanted, the best of the foam mattresses with the added support of the coils, and ...
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“Nest Bedding Sparrow Signature Hybrid Medium - 75260 (3 weeks in)”
I ran into an issue with the first mattress that I purchased. It had a two inch "V" shape tear on the underside. When I contacted Nest Bedding they requested a photo and sent me out a replacement at no charge. Amazing customer support. As far as the mattress is ...
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“Nest Bedding Love Bed Medium - 75360 (Isolating but No Sinking)”
I love that I can't feel my partner flopping around, but it's still springy. It was a TOUCH too firm for me, but we added a down mattress topper we had around and it's absolute perfection now. Depending on your preferences, YMMV, but I really like it. The company has ...
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“Saatva - 72167 (Great mattress, great service!)”
We love our new mattress from Saatva and their customer service is excellent! Very comfortable - not too hard, not too soft. We have now had our mattress for about 2 1/2 months and absolutely love it. We ordered a King, firm and are extremely happy with it. We ordered ...
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“Saatva Classic 14.5" Luxury Firm - 77926 (Great Mattress & Customer Service! A+)”
I bought the Queen size 14.5 Luxury Firm Mattress in June 2016 along with the foundation. I slept very well on it. Everyday I kept looking at the mattress expecting something to happen because that's how things go for me. I had a very thick tufted mattress cover on it ...
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“Nest Bedding Alexander Signature Medium - 77944 (Joe Alexander is a genius)”
I bought the medium signature select and it just wasn't working for me as a lighter, 155, athletic male side sleeper. Joe sent me another mattress, the hybrid and said he would refund me if that didn't do the trick. He was right and I have the bed that is ...
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“Nest Bedding Alexander Signature Medium - 84159 (your warranty was no hassle)”
We bought the medium mattress and it was too soft. you brought us a firm and we love it. Thanks for living up to your warranty.
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“Saatva - 85106 (Buy Online - Saatva Rocks)”
While admittedly nervous buying a mattress online, a Saatva mattress erased all concern. It's difficult enough buying a mattress with so many selections, not to mention having some sales person hovering over you. The reviews I read about Saatva were all positive, and now I know why. I have slept ...
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“Nest Bedding Alexander Signature Medium - 85462 (Get the softest option)”
I ordered the medium based on my phone conversation with Joe, the ceo of nest. After sleeping on it for a few weeks I was sure that it wasn't going to soften up so they sent me a free ultra soft topper. This made all the difference, I do sleep ...
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“Nest Bedding Alexander Signature Medium - 85476 (Dream Sleepzzzzzzz)”
Just buy it and stop looking!!!!!!!!! Customer service is second to none!!!!!
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“Nest Bedding Love Bed Medium - 85645 (Awesome mattress, Amazing customer service!)”
The mattress itself is great--high quality, well constructed, and a great value. But the Nest customer service team is amazing--a true force to be reckoned with, and a pleasure to interact with. All our future mattress purchases will come from Nest!
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“Nest Bedding Alexander Signature Medium - 85647 (Bit too firm)”
I really wish I had requested the softer version of the mattress. it is too firm and I wake up often with arm asleep, should pain etc. However I contacted nest bedding and they send me 2 different toppers to try and help so the service was great. I just ...
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“Nest Bedding Alexander Signature Firm - 85708 (Great customer service)”
Needed a new mattress when wife was pregnant. We originally purchased the medium firmness, and while mostly happy thought we would prefer something a little firmer. We were just past the 100 night trial period when we decided to switch and they couldn't have been more helpful. They sent out ...
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“Nest Bedding Alexander Signature Medium - 85839 (not for me!)”
I loved it the first weeks but soon I developed hip pain and was very hot at night. I changed the base and bought an Reverie adjustable one but it did not help. I ended up returning it. The customer service was excellent. I liked the mattress but I made ...
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“Nest Bedding Love Bed Medium - 85904 (Love the Love Nest)”
This is my favorite mattress to date. It has helped my husband's shoulder pain, is super comfortable, and the price was great. Plus when I emailed customer service prior to purchase I got a reply within minutes-- from the CEO. Nice!
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“Nest Bedding Alexander Signature Medium - 87534 (Memory foam heaven!)”
My husband and I love our Alexander signature bed. It's our first memory foam bed. We had laid on more expensive ones in mattress stores but never thought we would ever have one due to our pricey they were. The Alexander is at a great price point and so comfy! ...
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“PlushBeds Botanical Bliss 10" Medium - 88734 (Best Company & Mattress!)”
This purchase was smooth from beginning to end and I love my new mattress. Great company. Highly recommended.
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“Nature's Rest - 3917 (The most comfortable bed I have ever slept in!)”
This is by far the most comfortable bed I have ever slept in. There is the perfect amount of comfort and support. I have a bad lower back and this mattress gives me the exact amount of support I need while relieving discomfort from certain pressure points. I have ever ...
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“Nature's Rest - 1191 (Great Mattress! Worth the money for a good sleep!)”
For years i've had sleep problems. I even went to the doctor for it. I knew that some of the problem was probably contributed to the fact I was sleeping on a $150 mattress that was 10 years old. I've always wanted to get a new top of the line ...
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“Nest Bedding Alexander Signature Firm - 90414 (Great Customer Service!)”
We ordered the Hard luxury King mattress, which proved to be too hard for us. Joe Alexander asked detailed questions, and also requested that we wait out the trial period. When we realized we'd never like the hardness of the mattress (arm was falling asleep), we worked on adding a ...
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“Nest Bedding Alexander Signature Medium - 91603 (Good value luxury foam on the soft side)”
Having slept on this mattress for 4 months now, I have the following observations about the Alexander Signature Medium: 1. The overall feel of this mattress is a good balance of squishy memory foam and bouncy latex. 2. The "medium" firmness is actually on the soft side. If you are ...
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“Saatva Classic 14.5" Luxury Firm - 91627 (Doesn't live up to the hype)”
We found glowing reviews for Saatva on the web and decided to try it. We got the middle-firm mattress initially, and within the 90day trial period, there were depressions on the bed where my wife and I slept, and a noticable "cliff" in the center. We returned the mattress and ...
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“Eve - 175903 (Disappointed and painful)”
I had researched mattresses for about a month and liked the price point and sleep trial of the online mattress space. Eve stood out to me because of its price point and established success in the UK. My husband describes it best by stating it feels like you're sleeping on ...
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“GhostBed Classic - 363693 (Responsive company)”
My wife felt the bed was too firm and she couldn’t sleep well on it (I liked it) so we looked into returning it with the 100 day return guarantee. Instead the company sent us a memory foam topper that softened the bed for my wife and vastly improved our ...
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“iSleep - 200497 (I cant imagine any other mattress)”
I know it’s pricey and I wish it was cheaper however the customer service is personal and excellent! This bed is heaven to sleep on. We went through 3 of the name brand ones before this and always woke up sore. I am in love with this bed!
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“WinkBed Luxury Firm - 370861 (Excellent customer service!)”
I had originally ordered the wrong firmness that I needed and Wink replaced it quickly and without any problems.
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“Nest Bedding Sparrow Signature Hybrid Medium - 272846 (Had to return it, but Joe was excellent in his response)”
The mattress ended up being too soft and way too hot sleeping. I and my wife would wake up hot and sweaty. I liked the mattress as a back sleeper, more than my wife who disliked it as a side sleeper. We went through a Leesa, a Nest, and finally ...
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“Douglas - 277309 (Will never go back to a cool/pillow top again)”
Service was wonderful. Did my homework before ordering. Good ratings from most. I liked the idea that not only are the beds Canadian made, but loved how the company was started. Have recommended Douglas to anyone who’s bed shopping.
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“WinkBed Luxury Firm - 370813 (Favorite mattress ever)”
We love everything about this mattress! It’s comfort is superior to any mattress we’ve ever had. We’ve now bought 8 of these mattresses for two houses. When guests spend the night, they invariably ask where we got the mattress. Several have now purchased their own. When two twin XLs were ...
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“WinkBed Luxury Firm - 370977 (Great at first, bowed quickly)”
We bought the luxury firm split king and had received the wrong mattresses. Wink was very quick to respond and resolve the issue. At first we loved the mattresses, however before 6 months, the middle already started to bow which is strange since it was quite firm. While we also ...
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“WinkBed Luxury Firm - 370922 (Quality and comfort)”
Very pleasant customer service. Reasonable price. Fast delivery. We are sleeping more soundly and awake refreshed.
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“WinkBed Luxury Firm - 370988 (Perfect compromise)”
In store mattress shopping was super frustrating and confusing, so we decided to start looking on line. I cross compared every mattress company I could find and realized Wink was the perfect compromise- Value, quality, inner spring with memory foam, made in America, great return policy. We purchased Wink's "Luxury ...
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“WinkBed Luxury Firm - 370992 (Great Mattress and customer service)”
I researched for 8 months before settling on this mattress. It has a combination of innerspring and foam which makes for a perfect bed in my opinion. I owned a foam mattress before this winkbed, and it kept me too warm. Also it began to sink, in the middle, where ...
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“WinkBed Luxury Firm - 371106 (Wink is Wonderful)”
First time that we purchased a mattress online. The reviews were very good and after a month of research we decided to throw the dice. Super happy with the wink mattress and customer service. I like it medium and he likes it firm. It's just the right blend of both. ...
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“WinkBed Luxury Firm - 371134 (Cured my 5 year back problem)”
Did a bunch of research before buying this mattress... endless hours watching YouTube videos, reading reviews and studies. The price was fantastic - if we didn't like the mattress they would come and get it for free. Want the firmer version? Pay $50 and they'd swap it out. The amount ...
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“iSleep - 371735 (The extra cushion really helped, I wish out king had one ...)”
The extra cushion really helped, I wish out king had one bladder because I sleep in the middle next to my husband But he is very satisfied with the bed, it’s the dogs that wake him up. I have noticed that since going to the chiropractor I am less sore ...
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“iSleep - 372259 (Love our Isleep bed)”
As a Chiropractor I highly recommend the Isleep beds, for the cost and customers service it's the best bed and value out there. I have been recommending the air adjustable beds for years because as our sleeping preferences change, the bed can change to meet our sleeping needs. Dr Dwayne ...
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“iSleep Sleep Adjustment Bed - 376498 (Like sleeping on air :-))”
Seriously, We originally bought an iSleep mattress in 2009. There was a small issue that was resolved within a couple days. In 2018 (**almost 10 years later**), and a move to the midwest, the mattress had gotten a bit worn and more than a bit dirty. It also wasn't holding ...
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“iSleep - 377310 (Love this mattress)”
We had owned another iSleep mattress. After ten years we didn't feel as comfortable or supported. When I contacted the company I was very really pleased with the customer service. Since it was still under warranty we could try some fixes or we were offered a brand new mattress at ...
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“Sealy Brand - 377530 (I am very satisfied with the bed the company and the serv...)”
I am very satisfied with the bed the company and the service. I have all the confidence in recommending this company to anyone wanting to buy a new bed
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“iSleep Sleep Adjustment Bed - 379394 (Excellent Mattress! Outstanding Customer Service!)”
This is my second iSleep bed and I have never been happier! I upgraded to the newest model because one of the bladders developed a slight air leak and the pump wasn't working on one side. I contacted iSleep and they literally bent over backwards to make sure I had ...
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“iSleep - 380583 (Second purchase with isleep)”
We originally bought an isleep bed over 10 years ago at the recommendation of a chiropractor. Recently we called to replace the remotes to the air chambers but instead bought an entire new bed after speaking with one of the owners. He offered us a great deal as long term ...
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“Sleep Comfort - 379515 (Sleeping so much better!)”
Package originally arrived missing a piece of the support frame, called and had it delivered the very next day. Sleeps well, even after 3 years. The only issue we had was for one of the adjustment controls. Called customer support, they asked me to complete certain steps while they were ...
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“Spink & Co - 389553 (Excellent Mattress)”
The Spink mattress we bought is outstanding. It offers perfect support and comfort. We are totally pleased with it and our experience at Jordan's Furniyure. Totally surprised when a thank you box of cookies arrived from Spink Compant today with a very nice thank you note for shopping with a ...
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“iSleep - 386174 (Awesome Bed and Customer Service)”
I called because I was having some issues with the air leaking out on my old iSleep bed which was almost 10 years old. I thought I would buy a new pump. I ended up buying a new natural bed for a wonderful price, due to the fact that there ...
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“iSleep - 387815 (Customer Service)”
Had an issue with the air pump but Customer Service was excellent and provided a new one promptly. Definitely a good buy. Chiropractor in Wyoming
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“iSleep - 389351 (Quality materials + Outstanding Company = Awesome Bed!)”
My wife and I previously owned an i10 king size, Sleep Number bed(top of the line at the time of purchase) prior to purchasing our split-king size with 3" boxtop iSleep bed. Immediately upon inspection of our new iSleep bed, I noticed the quality of materials and workmanship, which by ...
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“Dream Star - 385093 (Sleeping on a Cloud!)”
This mattress was made by Dream Star Bedding but I bought it from www.directbed.ca. In my opinion it was better value than the endy and casper, big difference, I could go into their store and check it out before I bought it. The owner of the store also gave me ...
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“Eclipse - 390147 (Eclipse Mattress)”
We have experienced nothing but comfort every night sleeping on our mattress! We would like to thank all of the assistance and great customer service received from Eclipse International & Bedding Industries of America!
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“iSleep - 390245 (Here we go again (a good thing!))”
Back in Oct. of 2000, we purchased our first air-chambered bed from a local retailer. We had bought a number of beds from them in the past (all innerspring), but they just didn't hold up more than about 5-6 years. The salesperson then had us look at the Somma by ...
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“Nest Bedding - 400622 (Sleeping on a cloud made of springy marshmallows)”
Got the latex hybrid and so glad I did. It’s like sleeping on a springy cloud filled with marshmallow. I got the plush since I am only 104 pounds...I think it is the right choice. Customer service was so much better than any experience with a retailer. They spent a ...
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“Simmons Beautyrest World Class Providence Plush Pillowtop - 401178 (Like sleeping on a cloud on a spring day in Virginia)”
Yes, good price and service but who cares .... I sleep well and that is what I care about. I work hard and need my rest and this bed does it.
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“Restonic ComfortCare - 407843 (Love my new Restonic bed from Crazy Jay's)”
Best bed I've ever owned. Price was fair, service was amazing and delivery was on time and very professional. I wouldn't shop anywhere else. Crazy Jay's Furntiure & Sleep Shop found me the perfrect mattress at the perfect price.
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“Innova Sleep - 431371 (Great bed with massage features)”
The bed is really great and Innova has always responded promptly to any issues that I have had either via email or phone...I have no complaints about the company but the mattress is sagging in the middle but that maybe because my mother had kept the head of the bed ...
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“iSleep - 434587 (Outstanding warrantee support & Customer Service!)”
We purchased our first iSleep King bed approximately 18 years ago and loved it! I prefer my bed to be firm, my wife prefers softer. The mix of bed 'technologies' works great - providing adjustable firmness, very comfortable and luxurious feel while lying down. We slept more comfortably and more ...
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“Charles P. Rogers Estate 5000 Firm - 466334 (Best customer service & sleep)”
I purchased this brand mattress after reviewing every one on the market. After careful thought, I made my final decision and with the help of Thomas at Charles P Rogers & Co. this was it. It was the best decision I ever made. Thomas made the process seamless and I ...
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“Symbol - 487236 (Very Happy)”
Symbol Mattress Customer Service is awesome. Had a few questions and issues, they took care of everything! Thank you.
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“Nectar - 498917 (BEST CUSTOMER SERVICE)”
Based on Nectar’s extraordinary return policy I expected good customer service - but not this good! Honestly, it was the best customer service I ever experienced. I ordered the wrong mattress, but didn’t know it until it arrived. I called Nectar and told them about my mistake. Their rep was ...
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“Bear Hybrid - 504793 (Stuck when turning)”
Good customer service. Thought I’d love this bed but as a combination sleeper, I often feel stuck in a rut. I’m 115#,5’5”and 66 years old. Found I was not looking forward to wandering all over my king size bed every night. After 45 days, it is going back.
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“iSleep - 507043 (Super warm in a Cold state)”
We have had our iSleep for 6 years. This was an investment to us. My temperature control box stopped working. I live in NE, it's January and I'm little so I need that extra heat. I emailed the company this am, and within 15 mins, probably less, the President of ...
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“Brooklyn Bloom Hybrid - 510618 (Supportive, But Too Firm...& Greenwashing)”
The company was good with returns. They did not hassle me or make it difficult, no delays in processing the return. The mattress seemed well made and the spring system seemed good & supportive. However, it was too firm in the hip area for side sleeping & caused some pressure ...
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“Spink & Co Preston Plush - 523135 (Very satisfied! Excellent purchase!)”
My partner and I have owned this mattress for three months and we both agree that we sleep much better. He is completely free of back pain when he wakes up. I have hip bursitis on my right side, and while the mattress has not resolved this issue, I find ...
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“Posh + Lavish Relax - 523176 (Had a problem, but P&L took care of it)”
We purchased the mattress but the company we bought it from put the wrong box springs and the mattress became warped. P&L replaced the mattress once confirming we had a proper platform moving forward.
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“Spink & Co Bradford - 530352 (Ive tried many mattresses from a Tempur-Pedic, to a Beau...)”
I’ve tried many mattresses from a Tempur-Pedic, to a BeautyRest, WinkBed, etc. You name it, I’ve probably tried it. This mattress blows all of them out of the water, It is so comfortable. I always say you can’t have all three expectations, great quality, great service, and great price. But ...
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“Mountain Air Organic Beds - 529915 (excellent mattress, wonderful customer service!)”
I cant recommend this company enough! The mattress itself is very comfortable and we sleep so much better knowing that we arent breathing any chemicals. To top off the wonderful mattress, this company also has EXCELLENT customer service....I recently needed a new cover for my mattress and when I reached ...
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“iSleep Sleep Adjustment Bed - 534764 (Such peaceful, comforting and nurturing sleep!!!)”
I was so impressed by the way we customized my bed. Under the soft pillow top are two latex or foam pads, and then the air mattress. With the owners help, I decided on a firm 3" foam. The other latex pad, which is 2" thick, is medium firm. You ...
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“iSleep Sleep Adjustment Bed - 534419 (iSleep/Natural Bed - Perfect! Custom Product, Great Service)”
Latex -- the perfect material for a mattress. It's soft but it "pushes back," unlike a quilted bed topper. It conforms to your body but lets you move freely, unlike memory foam. It's durable, unlike synthetic foam. And it comes in different densities, matched to your body weight. I am ...
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“Denver Mattress Doctor's Choice - 548705 (Excellent)”
Sleep like a baby!👏🏽👏🏽👏🏽
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“Brothers Bedding - 549974 (Derrick provided excellent service in helping us pick out...)”
Derrick provided excellent service in helping us pick out the right mattress.
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“iSleep - 570898 (I have had four beds in past 8 years)”
This is my fourth bed in 8 years and this bed was less expensive than the other beds. I have tried Heavenly, a water air combination bed and innerspring beds and my back and body were always tight and felt bad. With a recommendation from my Chiropractor I tried the ...
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“iSleep Sleep Adjustment Bed - 573529 (Great pandemic Bed)”
We have been I Sleep customers for years. Love their beds. We purchased the adjustable bed to help with acid reflux for my husband. After getting COVID we found the ability to lift the head and adjust it all around really helped with respiratory symptoms. Adjusting the feet helps with ...
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“iSleep - 574430 (Sleeping well)”
This is a great mattress and bed frame. The bed frame is adjustable which makes sleeping wonderful. You can raise your head or feet as you need. The mattress is very comfy and you can adjust the firmness. Great deal from a superior company. Their customer service is excellent.
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“iSleep - 583017 (Best customer service)”
THANK YOU LYNN & Shelly! I ordered a new bed from them and in the middle of it my husband had cancer surgery and we switched things up. They helped me every step to pick up the correct bed. They even called to check on him! I am a customer ...
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Complaints for Customer Service
- The Pure Talalay Bliss brand
- The Englander brand
- The Airsprung line by International Bedding
- Purchased from Mattress 1 One
- The Serta Trump Home line by Serta
- Purchased from QVC
- The Park Place brand
- The Pure Talalay Bliss brand
- Purchased from Siesta Sleep Works
- The iSleep brand
- The Englander brand
- Purchased from Scott's Furniture (Cleveland, TN)
- The Genius model from the Serta iComfort line by Serta
- Purchased from America's Mattress
- The Sleeptronic Royal Rest line by Sleeptronic
- Purchased from Famsa (Houston, TX)
- The Serta Vera Wang line by Serta
- The Serenite ZenBed model by Dormeo
- Purchased from Sit n Sleep (Culver City, CA)
- The 14.5" Luxury Firm model by Saatva
- Purchased from Saatva
- The Park Place American Comfort line by Park Place
- Purchased from Nothing But Beds
- The Beautyrest line by Beautyrest
- Purchased from Macy's
- The Savant Plush model from the Serta iComfort line by Serta
- Purchased from Bedmart (Chandler, AZ)
- The Stearns & Foster Latex line by Stearns & Foster
- The Aireloom brand
- Purchased from Best Mattress
- The Englander brand
- The Beautyrest line by Beautyrest
- The Beautyrest line by Beautyrest
- Purchased from Snooze Mattress Company
- The Sleep Adjustment Bed model by iSleep
- The Moonlit Dream Tight Top Cushion Firm model from the Serta iSeries line by Serta
- The Summerhill & Bischop line by Ortho
- The Kluft brand
- The Carolina Mattress Guild brand
- Purchased from Rooms To Go
- The 800 model from the Sleep to Live line by Kingsdown
- Purchased from Kittle's Furnishings (Indianapolis, IN)
- The Boyd brand
- The Gold Bond brand
- The Radiant Firm model from the Carolina Mattress Guild Nature's Image line by Carolina Mattress Guild
- Purchased from Sleepy's
- The Simplicity Medium model from the TEMPUR-Simplicity Collection line by TEMPUR-Pedic
- The Pontevedra model from the Beautyrest line by Beautyrest
- Purchased from Rooms To Go (Boca Raton, FL)
- The Bemco brand
- The Stearns & Foster brand
- The 5500 model from the Dormeo Octaspring line by Dormeo
- The Galileo Plush model from the Symbol Comfort Innovation Series line by Symbol
- The Pamper model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- The Florence Plush model from the Gold Bond Sacro Support line by Gold Bond
- The Sealy brand
- Purchased from Leon's Furniture (Whitby, ON)
- The Isoform brand
- The Corsicana brand
- The Restonic brand
- The 12" Memory Foam model by PedicSolutions
- Purchased from QVC
- The Origins line by International Bedding
- The Nutrition model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from Beds Unlimited
- The Nature model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from BILTRITE Furniture-Leather-Mattresses (Greenfield, WI)
- The Jamestown brand
- Purchased from Home Sleep Home (Mesa, AZ)
- The Sultan Hallen model by IKEA
- Purchased from IKEA (San Diego, CA)
- The 75th Anniversary Varden Firm model from the Serta Perfect Sleeper line by Serta
- The Serta brand
- Purchased from Gardner White Furniture
- The Symbol brand
- The Commendation Pillowtop model from the Serta iSeries line by Serta
- Purchased from Gardner White Furniture
- The Serta iSeries line by Serta
- Purchased from Gardner White Furniture
- The Messenger Bay Plush model from the Serta Perfect Sleeper line by Serta
- The Smyrna Luxury Firm Pillowtop model from the Beautyrest line by Beautyrest
- The Natura Air line by Natura
- Purchased from Jordan's Furniture (Avon, MA)
- The W Hotels Pillow Top model by Beautyrest
- The Kingsdown Duet line by Kingsdown
- The Simmons BeautySleep line by Beautyrest
- Purchased from Mattress 1 One (Davie, FL)
- The Sealy Posturepedic line by Sealy
- The Beautiful model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- The World's Best Bed model from the Pure LatexBliss Natural Latex Collection line by Pure Talalay Bliss
- Purchased from Sleep City (San Rafael, CA)
- The Candace Plush model from the Beautyrest line by Beautyrest
- The Moss Creek model by Five Star
- Purchased from Mattress Hub
- The Eclipse brand
- The Callaway Euro Top model by Five Star
- The Candace Luxury Firm model from the Beautyrest line by Beautyrest
- The Arrowind Firm model from the Beautyrest line by Beautyrest
- The Southerland line by Southerland
- The Porte de Jardin Pillowtop model from the Kathy Ireland by Therapedic line by Therapedic
- The Insight model from the Serta iComfort line by Serta
- Purchased from Raymour & Flanigan (Lake Grove, NY)
- The Englander Energy Health line by Englander
- The Southerland line by Southerland
- Purchased from Bassham Furniture (Fallon, NV)
- The Canberra Pillowtop model by Corsicana
- Purchased from Arkansas Furniture (Hot Springs, AR)
- The Serta iComfort line by Serta
- The Night Plush model from the Spring Air Back Supporter line by Spring Air
- The Purple Hybrid Premier 4 model by Purple
- The NordicRest brand
- Purchased from American Freight
- The 4000 Pillowtop model by Sealy
- The Sleep Adjustment Bed model by iSleep
- The Pure LatexBliss line by Pure Talalay Bliss
- Purchased from Bed Pros (Brandon, FL)
- The Select Foam brand
- The Aireloom Handcrafted line by Aireloom
- The Beautyrest line by Beautyrest
- The Therapedic brand
- The Lily Rose Luxury Plush model from the Stearns & Foster Core Collection line by Stearns & Foster
- Purchased from Mattress Firm
- The Orthopedic Euro Top model by Original Mattress Factory
- The Luxury Cloud model from the Badcock Legends Signature line by Badcock
- The Kingsdown Blu-Tek line by Kingsdown
- The Alisa Luxury Firm model from the Beautyrest line by Beautyrest
- The Sedgebrooke 15'' Cushion Firm model from the Sealy Posturepedic line by Sealy
- The Purple Original model by Purple
- The Nectar brand
- The Gentle Mist Firm Tight Top model from the Serta Perfect Sleeper line by Serta
- Purchased from Macy's (Champaign, IL)
- The Daybreak model by Winston & Key
- The Meribel Streamline Luxury Firm model from the Aireloom Platinum Preferred line by Aireloom
- The Symbol brand
- The Land and Sky brand
- The Chadwick Pillowtop model from the Corsicana Harmony Collection line by Corsicana
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Fox Custom Deluxe line by Fox Mattress
- The Restonic ComfortCare line by Restonic
- The Brooklyn Bedding brand
- The Silkeborg model by Scandinavian
- The p6 bed model from the Sleep Number Performance Series line by Sleep Number
- The Beautyrest line by Beautyrest
- The Dunlake Luxury Firm model from the Serta Perfect Sleeper line by Serta
- The Kingsdown Duet line by Kingsdown
- The Purple Original model by Purple
- Purchased from Purple
- The Christeli brand
- The Somnium Firm model by Somnium
- The Natural Form Adjustable line by Natural Form
- The PranaSleep Om line by PranaSleep
- The Saatva brand
- The Sleep Number brand
- The Sealy Posturepedic line by Sealy
- The Savant Plush model from the Serta iComfort line by Serta
- The Personal Comfort Advanced line by Personal Comfort
- The 8500 model from the Dormeo Octaspring line by Dormeo
- The Stearns & Foster brand
- Purchased from Ashley Furniture Homestore
- The Nest Bedding Alexander Signature line by Nest Bedding
- The Kingsdown brand
- The Dormeo brand
- The Ceremony Super Pillow Top model from the Serta iSeries line by Serta
- The Simpson Cove model by Ashley Sleep
- The Love Bed Medium model from the Nest Bedding Love Bed line by Nest Bedding
- The Zinus brand
- The Verlo Crafted Comfort line by Verlo
- The Shifman brand
- The Nectar brand
- The Stafford Plush model from the Symbol Comfortec Series line by Symbol
- The Surfside Euro Top model from the Diamond Spinal Comfort Collection line by Diamond Mattress
- The Stewart & Hamilton brand
- The Sorento Super Pillow Top model from the Serta Perfect Sleeper line by Serta
- The Aireloom brand
- The Serta Paula Deen line by Serta
- Purchased from Big Lots
- The Aireloom brand
- Purchased from Beds and Brass (Laguna Niguel, CA)
- The Dutch Craft brand
- The Spinal Care brand
- Purchased from Bedtime Mattress & More (San Dimas, CA)
- The Silver Dream Ultra Plush Boxtop model from the Stearns & Foster Silver Dream line by Stearns & Foster
- The Advantage Pillow Top model from the Kingsdown Sleeping Beauty line by Kingsdown
- Purchased from Sleepy's (Woburn, MA)
- The Park Place line by Park Place
- The Nectar brand
- The Eclipse 12" Firm model by Ortho Avant
- The Restonic brand
- The Corsicana brand
- The Symbol brand
- The Chattam & Wells line by Spring Air
- The Diamond Dream line by Diamond Mattress
- Purchased from Evans Furniture
- The Southerland brand
- Purchased from Luckies (Biloxi, MS)
- The Spinal Care brand
- The Maddox Select Firm Eurotop model by Sealy
- The Limited Edition Plush model from the Sierra Sleep line by Ashley Sleep
- The Corsicana brand
- The Alexander Signature Medium model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- The i10 bed model from the Sleep Number Innovation Series line by Sleep Number
- The Nectar brand
- The Mountain Air Organic Beds brand
- The Original 10 model by Nolah
- The Martinique model by REM Sleep
- The Anatomic Global brand
- The TEMPUR-Pedic brand
- The Sealy Optimum line by Sealy
- The Beautyrest line by Beautyrest
- The SerenityBed model by Astrabeds
- The Luxury Plush model by Zenhaven
- The Anderson Cay Luxury Firm Pillowtop model from the Simmons BeautySleep line by Beautyrest
- Purchased from Sit n Sleep (Costa Mesa, CA)
- The Therapedic brand
- The Sealy Posturepedic line by Sealy
- The Sleep Adjustment Bed model by iSleep
- The Katarina Luxury Firm Pillowtop model from the Beautyrest line by Beautyrest
- The Amerisleep brand
- The Reawaken Euro Top model from the Serta Perfect Day line by Serta
- The Owl Medium model from the Nest Bedding Hybrid Latex line by Nest Bedding
- The Martinique model by REM Sleep
- The Applause II Firm model from the Serta iComfort line by Serta
- The Zinus brand
- The Air Beds Unlimited brand
- The Mitzi Plush Pillowtop model from the Beautyrest line by Beautyrest
- The Dream Supreme Hybrid I model by Reverie
- The Luxury Firm model by WinkBeds
- The Boyd brand
- The Luxi 3-in-1 model by Luxi
- The Alexander Signature Firm model from the Nest Bedding Alexander Signature Series line by Nest Bedding
- Purchased from Nest Bedding (Chicago, IL)
- The Sleep Number brand
- The Beautyrest Recharge Plush model from the Beautyrest line by Beautyrest
- The Southerland line by Southerland
- The Natural Form brand
- The Ortho brand
- The High Spirits Firm model from the Sealy Conform line by Sealy
- The 14.5" Luxury Firm model by Saatva
- The Sealy Reflexion line by Sealy
- The Nectar brand
- The Imperial Bedding brand
- The Luxi 3-in-1 model by Luxi
- The Applause II Plush model from the Serta iSeries line by Serta
- The Air Beds Unlimited brand
- The Ergomotion brand
- The Sleep Inc brand
- The The Futon Shop brand
- The DreamCloud Premier model by DreamCloud
- The Real Sleep brand
- The Luxi 3-in-1 model by Luxi
- The Gladney Luxury Firm model from the Beautyrest line by Beautyrest
- The Old West Comfort line by Old West
- The Restonic Comfort Master line by Restonic
- The Sleeping Organic brand
- The Santa Paula IV Plush Euro Top model from the Sealy line by Sealy
- The Tranquil Breeze Ultra Firm Pillowtop model from the Serta Perfect Sleeper line by Serta
- The iLE bed model from the Sleep Number Innovation Series line by Sleep Number
- The Luxury Firm model by WinkBeds
- The Purple Hybrid model by Purple
- The REM Sleep brand
- The Sealy Optimum line by Sealy
- The Nectar brand
- The Martinique model by REM Sleep
- The TEMPUR-Pedic brand
- The Logan & Cove brand
- The Posh + Lavish brand
- The Nectar brand
- The Restwell (Canada) brand
- The Sleep EZ brand
- The DreamCloud brand
- The Willow Firm model from the Sealy Brand line by Sealy
- The Alexia Extra Firm model from the Beautyrest line by Beautyrest
- The HR500 Plush model by Hampton & Rhodes
- The Charles P. Rogers brand
- The Marshall brand
- The Nectar brand
- The Sleeping Organic brand
- The Restwell (Canada) brand
- The Nectar brand
- The DreamCloud Premier model by DreamCloud
- The TEMPUR-Pedic brand
- The Stewart & Hamilton brand
- The Dream Star brand
- The NordicRest brand
- The Sleep Number brand
- The Personal Comfort Advanced line by Personal Comfort
- The Old West brand
- The Beloit Mattress brand
- The Dynasty brand
- The Aura EFX model from the Serta iComfort line by Serta
- The Pure LatexBliss line by Pure Talalay Bliss
- The Diamond 4 Luxury Firm model from the Beautyrest line by Beautyrest
- The AS4 model by Amerisleep
- The Golden Mattress Company brand
- The EcoCloud Hybrid model by WinkBeds
- The Martinique model by REM Sleep
- The Estate Lifetime 7000 model from the Charles P. Rogers Estate Lifetime line by Charles P. Rogers
- The Arizona Premium brand
- The Glengate Luxury Firm Pillowtop model from the Serta Perfect Sleeper line by Serta
- The TEMPUR-Pedic brand
- The Dream Star brand
- The Electropedic brand
- The Corsicana brand
- The Country Living brand
- The Avocado Green Pillow Top model by Avocado
- The Legends Firm model from the Legends by Badcock line by Badcock
- The Dr Breus Bed line by King Koil
- The Napa Medium model by Country Living
- The Hudson model by Country Living
- The Cannon Sleep brand
- The Restonic brand
- The Desiree Luxury Firm model from the Beautyrest line by Beautyrest
- The Sleep Number Innovation line by Sleep Number
- The Sleepwell brand
“Pure Talalay Bliss - 2299 (Good for a year!)”
In one year the bed was so soft you could push it way down with two fingers. It got to a point that our backs were in extreme pain. We contacted tyre company and was told someone would come out to look at it. I waited for an entire month ...
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“Englander - 2007 (Sagging Nightmare!)”
We paid $3,000 for a King size with a pillow top and their box springs in 2008-09. In less than a year it started to sag. It is now sagging more than 3 inches. I have to "roll up" the ridge to get out of bed. I called the Englander ...
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“Airsprung - 1992 (Airsprung Birghton lousy mattress)”
Last August 11th I helped my elderly aunt buy three Airsprung Brighton beds in Miami at a local store, Mattress1 One. The bed they had on the floor was really good and firm. I do not live in Miami and so wasn't there when they delivered the beds on the ...
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“Serta Trump Home - 44922 (HORRIBLE MATTRESS DEVELOPING BAD IMPRESSIONS)”
This mattress was purchased in April of 2015 and it has already began developing sink holes where my husband and i sleep if you roll to the middle it is much firmer. Horrible design not even close to luxury. Do not waste your money on this one. We paid $1,400.00 ...
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“Park Place - 1887 (Worst two mattresses ever made)”
To begin, I rarely write review unless I am really excited or upset. And I give it alot of thought prior to posting. Secondly, I travel for a living, and sleep perfectly every night in a different hotel. So, as you can see, I am not a picky sleeper. Now ...
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“Pure Talalay Bliss - 2345 (Aches and pains)”
I was so looking forward to receiving my new Mezzanine mattress and 3" slow response active fusion topper. I previously had an "S" brand mattress with built in topper which after only 2 years has sunk in in the middle (the fiber fill material shifted outward) making some nights less ...
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“iSleep - 1254 (Absolute Garbage and Not worth the money)”
First off, it is really stupid to only get this mattress through a doctor or chiropractor. My chiropractor recommended the mattress to me based on someones review so I called and talked to the salesman. They base the bed on each person so they say, they take height and weight ...
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“Englander - 1300 (Over 2 1/2 in sag and on only 2 years old)”
purchased the "top of the line" available at our local furniture store, Scott's Furniture in Cleveland, TN, paying over $1500 for a queen size mattress set from Englander with the then "new" Bamboo cover that "wicks" moisture away providing a better night's sleep. They failed to mention that while the ...
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“Serta iComfort Genius - 2369 (Customer Service Sucks)”
Good mattress but in today's day and age, if you spend 2k, you should have wonderful customer service from a central location, not a local sales rep.
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“Sleeptronic Royal Rest - 2113 (Famsa)”
I still remembered the woman selling us this bed, OOoo is the best of the best, I highly recomend you getting this mattress is the best, yea the best of the nightmares after a few months.
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“Serta Vera Wang - 2170 (Wish I would have done more research!)”
My wife and I purchased a Vera Wang mattress for $2500 in April of 2011. It was less than 6 months before it started sagging pretty badly. We rotated the mattress as we were told to in their instructions, and it was still that bad. We contacted The Bedding Company ...
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“Dormeo Serenite ZenBed - 44984 (i had a really hard mattress for years, was due for a new...)”
i had a really hard mattress for years, was due for a new one. waking up in pain, back and neck, prior condition. went to local mattress store and was desperate for relief, originally purchased tempurpedic rhapsody breeze, i was on a 3 mo trial no fee return,started to have ...
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“Saatva Classic 14.5" Luxury Firm - 2233 (Totally Impressed)”
I am totally impressed with the company as reflected in the email I wrote to Ed Brians at Saatva: "Dear Ed, I've been meaning to write ever since you called me last week about the bed we purchased...you have restored my Faith! Thank you so very much for your kindness ...
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“Park Place American Comfort - 2238 (Trash)”
I bought this Bed at Nothing But Beds in Murphy NC. The owners step daughter told us this bed even though a pillow top would keep it's firmness because it had more coils than other mattresses. What a mistake we made, we believed her. By three months time the bed ...
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“Beautyrest - 2247 (Plush Simmons Mattress cave in)”
I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress ...
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“Serta iComfort Savant Plush - 2284 (I regret the purchase of my iComfort)”
I am so dissapointed in my $2,000 iComfort bed and even more dissapointed in the level of customer service from Serta. I am playing by Serta's warranty rules yet after numerous calls and visits to the store where we purchased it, and two calls to Serta, my husband's side is ...
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“Stearns & Foster Latex - 2518 (double hammock)”
I would never recommend this bed or Sleep Country to anyone. Huge waste of money, so TERRIBLY ncomfortable around the one year mark, sore backs, necks, hips... Sleep Country sent out a 'technician" who used a level and ruler, that has no real measuable pressure to make the 'reading' accuarate. ...
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“Aireloom - 2520 (Sagging on both sides up to 11/2")”
Air Loom Mattress Co. (E.S. Kluft & Company) warrantied the first mattress and we upgraded to the Carlton East King firm with the understanding that a $2700.00 mattress would perform to the company and my standards. Not so, after only 110 nights of use the same situation of sagging occurred. ...
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“Englander - 2524 (lumpy in lubbock)”
extremely horrible mattress and company,you will need a lawyer, this company's warranties aren't worth the paper their written on,no customer loyalty,company customer service not helpful
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“Simmons Beautyrest Classic - 2177 (hang on to your money)”
Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh ...
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“Beautyrest - 2430 (Poor value for the money)”
This mattress did not hold up. Sags after 5 years and pillow top sags to one side with indentations around edging. Very poor customer service. I was flatly refused any compensation It is garbage after 5 year. Buy at Sears, Don't buy from a mattress gallery
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“iSleep Sleep Adjustment Bed - 1636 (The sink hole bed )”
I can not begin to tell you how disappointed I am in this bed. We have had this bed for four years and have tried to make it work, especially after spending $3,000.00 dollars! I too, trusted our chiropractor's advice and truly wanted to believe this was going to help ...
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“Serta iSeries Moonlit Dream Tight Top Cushion Firm - 2259 (Mattress size is not correct!)”
I bought the iseries from Macy's in July. I was converting a queen size frame to a California king, so I had to measure the mattress. Cal. King is supposed to be 72x84. This measured 70x82. When they replaced it, again it was 70x82. When I contacted Serta, they told ...
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“Summerhill & Bischop - 2620 (Dreadful product/worse customer service)”
Initially this mattress was quite comfortable. Now, just about two years later it is sagging in the middle and lumpy on the edges. Never had back pains on mattresses owned for 10-20 years. Now sleeping is very uncomfortable. When I complained to Ortho from whom this was purchased got NO ...
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“Kluft - 2646 (Most costly mistake ever)”
When I tried the bed in the store I had never felt anything so comfortable. From the very first night and ever night I had it, I slept better than I ever have. Then I found some small holes in the top and side,,,no big deal I just thought they ...
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“Carolina Mattress Guild - 2690 (RIP-OFF!!!)”
I purchased this mattress because i wanted a firm bed that did not sag and give me lower back aches. The first month it was fine but from then on it's only gotten worse! I sleep alone and it doesn't matter what side i sleep on I still end up ...
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“Sleep to Live 800 - 2727 (Rip-Off)”
Worst POS bed I've ever been suckered into buying and by far the most expensive. This overpriced mattress gets hot and STAYS hot even when I go back an hour later to make the bed it is still warm! We've had it barely a year and we have the sagging ...
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“Boyd - 2762 (Comfortable but SCARY)”
We ordered this bed on 6/5/13. There appears to only be 1 customer support person and she is AWFUL. She does not return calls, emails or txts. She will not let you talk to her manager. The bed finally came 30 DAYS LATERr after being back-ordered (un-be-knowst to us). It ...
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“Gold Bond - 2793 (Disappointed in Happy Valley)”
Looked for a mattress with no off-gassing due to allergies. There is 120 lbs difference between myself & my husband. We wanted support as well. This mattress has no off-gassing and my headaches have diminished but the support is very disappointing. I have to hug the edge while sleeping to ...
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“Carolina Mattress Guild Nature's Image Radiant Firm - 2849 (Worst bed and company the world: Carolina Bed and Sleepys)”
I hate this mattress with a passion. I wake up with horrible back and neck pains. I bought a Carolina Radiant Firm mattress and boxspring in June and only after a few months it sagged. The bed inspector came to measure it and the results came back at 1 3/8". ...
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“TEMPUR-Simplicity Medium - 2856 (very unsatisfied)”
Is very hot when sleeping wake up often soaked from sweat and have to get up a few times a night to cool off. I keep my temprature at 68 degrees and still have this problem. When you call customer service and they don't want to hear a thing you ...
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“Simmons Beautyrest Recharge Classic Pontevedra - 2879 (Worst mattress and purchase I have ever made.)”
I have never heard of buying a mattress and have it sink down in just two weeks. I called RTG and they sent a technician out to examine it. They replaced the mattress and I had worse problems with the second one. The entire edge sinks in a maybe 6". ...
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“Bemco - 2965 (Terribgle mattress ; terrible customer service)”
We bought TWO Bemcos, one for our room and one for guests. The mattress in our room, after only one month is showing "body bumps". The one in the guest room has a strong chemical smell. Still smells 3 weeks later. When we called the plant manager in Springfield, IL ...
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“Stearns & Foster - 3002 (NO Heaven Way too soft TOO HOT)”
Purchased at the Brick. Highly suggested from sales. rep. for me for my fibromyalgia. I went away from the coil mattress thinking there may be breakdown with coils lifting up through the foam. She geared me to all foam. Told me it will conform and give me much more pain ...
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“Octaspring 5500 - 3036 (WORST customer service ever)”
Let me say first that I would never jump straight to a scathing review without first trying to work things out with the company. However, I have tried over the course of months to resolve issues to no avail, so I think it is important that people know what they're ...
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“Symbol Comfort Innovations Galileo Plush - 3093 (DO NOT BUY)”
This is the most awful mattress I have EVER slept on. After only six months it is starting to sag. The company will not offer a refund, or discount. They also will not cover it under any warranty because the sag has to be two inches deep. Of course, by ...
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“Pure LatexBliss Pamper - 3102 (miserable in Roswell GA)”
Sold under the impression it was ok for me; I have had back surgery & only wiegh 113..if she had said this is a FIRM mattress-I would have declined. I spent all my money-hoping this would be my last mattress (69 yrs old) Dealer has been very cold, and never ...
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“Gold Bond Sacro-Support Premier Florence Plush - 3122 (AWFUL!!!!!!)”
We had a couple of Gold Bond mattresses. They are terrible. They sink in the middle. Customer service is terrible. We spoke to the sales rep for this area, sending him pictures of the dip in the mattress and he never got back to us. Sent an email to Gold ...
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“Sealy - 3182 (Worst 1500 ever spent)”
Do not ever believe Sealy will honour "customer satisfaction" . Our Sealy is less than 2 years old, was comfortable, something has happened to each side of the top mattress. Not the pillow top but the actual mattress. When you lay on it you sink with no support, there is ...
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“Isoform - 3209 (Mattress topper, great - service, not so great)”
This is our second Isoform topper. Bought a 3" queen topper over 3 years ago. Comfortable adding more life to our mattress. This time took about 3 or 4 attempts just to order online. Website insisted on setting up an account. Didn't recognize account from 2 years previous but said ...
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“Corsicana - 3214 (BEWARE...DO NOT DEAL WITH THIS COMPANY)”
Corsicana bedding. What a piece of Crap for a mattress. It only took us 8 months to get a mattress replaced that was 2 years old and junk. The sides broke down and they made us jump through hoops just to get a new one sent. Then the salesman in ...
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“Restonic - 3947 (Reocemmended by local they stand behind it NOT TRUE)”
Bed has obviously dividits and area where the mattress just sunk in . This was apparent within two weeks of buying. There were oblvious sunken areas and crates reminded me and my teenage sons friends who laughed seeing it of the moons service
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“PedicSolutions 12" Memory Foam - 3616 (Beyond Disappointed)”
I paid over $800 f/this mattress that only lasted 3 1/2 years. Not sure if this is an issue of memory foam or the company, but the memory of your body never goes away and you find yourself sleeping in a hole. My back and hip is hurting constantly. Wish ...
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“Origins - 3624 (Broke down in less than 6 months)”
Expensive, Huge "Crater" body impressions, Lumps developed, Store didn't want to take it back, Broke down extremely quickly. Appears cheaper materials for an expensive retail cost. Definitely not satisfied. Store gave me a really good price and was helpful when shopping but didn't seem to want to return the mattress. ...
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“Pure LatexBliss Nutrition - 3625 (I'm with J I from Simcoe. Painful, overpriced, and no help)”
I too went over my budget to buy what was supposed to be the answer to all my sleep needs. What felt ok in the site feels rock hard and uncomfortable in my home. I couldn't afford the restocking fee, was told I needed was to break the bed in, ...
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“Pure LatexBliss Nature - 3628 (This bed is way too hard. )”
I purchased the Pure Latex Bliss (Nature model) bed 4 months ago thinking that is would be more supportive and comfortable than a memoryfoam, because, it uses the pressure of the body to support rather than heat like the memoryfoam. Now I am so sorry that I bought the latex ...
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“Jamestown - 3629 (Poorly designed, spring box makes creaking noise )”
I bought king size mattress and spring boxes from the Jamestown Mattress Co, couple month later it started making creaking noise. Called the company they replaced the boxes it turned out to be the same story. I looked inside the boxes and the planks are thin, cheap material with cardboard ...
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“None - 3910 (HORRIBLE BED, HORRIBLE WARRANTY, HORRIBLE CUSTOMER SERVICE)”
Companies used to have respect for their customers. There was customer service & warranties were honored. Today it's "SHUT UP & GIVE US THE MONEY & BE HAPPY YOU GET ANYTHING IN RETURN!" Visco memory foam is designed to wear out quickly. It befits the manufacturer, not the customers. I ...
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“Ikea Sultan Hallen - 3934 (Great bed terrible store)”
I have gone through five beds in two years. The IKEA Halen is a God send for people who like a firm mattress but also need good circulation below the waist. LOL get your mind out of the gutter. What I meant is most firm mattresses will actually numb my ...
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“Serta Perfect Sleeper 75th Anniversary Varden Firm - 3665 (Just don't buy it)”
The mattress lost its comfort after 3 weeks and memory foam developed amnesia and died from Alzheimer's. Don't waste your money or time on it unless you like the struggle to get warranty service thru call centres in India or wherever they are.
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“Serta - 3686 (Not worth the money)”
We call customer service about our bed that one side didn't have any support they came out but didn't do anything. So now we have to buy a new bed.
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“Symbol - 3943 (Horrible experience do not purchase this mattress)”
We purchased a Symbol mattress in March 2013. After 3 month we experienced indents of 1 inch in the mattress were our bodies made contact. I contacted the manufacturer and was told the indents had to be 2 inches. I have never had problems with my back before, Since I ...
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“Serta iSeries Commendation Pillowtop - 3796 (Mattress Dissatisfaction)”
We returned an I Comfort mattress as it was too soft. Gardner White's mattress warranty allowed us to return the mattress for another at no extra charge. We explained to the salesman hat we needed a firm mattress. The salesman appeared upset the we returning the I Comfort mattress. We ...
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“Serta iSeries - 4108 (Within one week of sleeping on bed I was in worse pain)”
I went back to the store to talk to the salesman about switching out the bed (in a wheelchair) and was made to feel like I was bothering the salesman and told it would go against his record and made to feel bad.I am a 72 year old woman with ...
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“Serta Perfect Sleeper Messenger Bay Plush - 16680 (Serta Messenger Bay Plush = SUCKS)”
I purchased my mattress at JCPenney. It is less than 5 months old. It has a hump in the middle of the mattress. With this hump in the middle it causes you to roll and sleep on the edge of the mattress. JCPENNEY does not want to help with this ...
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“Simmons Beautyrest Elite Smyrna Luxury Firm Pillowtop - 16910 (Terrible Durability)”
We've had to replace this twice already mattress within 4 months of sleeping on it because the top layer of material became detached from the rest of the mattress resulting is lumps all over the bed. Simmons replaced it the first two times but now refuses stating insufficient bed frame ...
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“Natura Air - 4300 (Unacceptable)”
I purchased this a year ago…The center sags incredibly, and is causing back pain. The retailer no longer carries the brand and won't send anyone out to inspect the mattress. The mattress company sent me all kinds of directions on taking pictures (which meant taking the bed apart---with a bad ...
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“Simmons W Hotels Pillow Top - 4224 (Warranty not honored!)”
Our king size W Hotel Bed by Simmons from Sleepy's arrived on 6/16/13. We had slept on them in hotels and loved them. However, this one seemed a little off from the beginning but we thought perhaps it was just a matter of breaking it in. Unfortunately, a year and ...
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“Kingsdown Duet - 4226 (Kingston Bed is slanted on one side )”
We bought a kingsdown mattress. I noticed that one side seemed slanted and I felt like I was rolling off the side. We had a inspector come out from Kingsdown who indicated that the bed was in fact 1" lower on one side of the bed. You can actually see ...
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“Simmons BeautySleep - 4245 (poor quality for paying almost 2K dollars)”
I purchased a mattress and some other items, for a total of $1,684.34 from the south university store in Davie less than 90 days ago. The mattress was dropped off with my wife when delivered, and she was not asked to inspect it. We recently discovered that a portion of ...
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“Sealy Posturepedic Signature Series - 97430 (Will never buy a Sealy again.)”
This mattress began sagging in the middle less than 6 months after I purchased it and the matching box springs from Sleep Outfitters. I weigh 175lbs and I tend to sleep on my side. There was no way this pillow top mattress should have been sagging as bad as it ...
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“King Koil - 4325 (mattress sags 1 inch after 4 months.)”
King koil will not do anything about this matress. They said it would have to be at least 1 1/2 inch of sagging! THAT IS UNACCEPTABLE. I have a mattress over 25 years old with NO sagging. This was an expensive mattress and I would expect better customer service than ...
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“Pure LatexBliss Beautiful - 4336 (worst warranty and customer service ever.)”
Bought mattress and a topper from these people and what a mistake. The mattress overpriced as you probably already know from other posts but a bit firm for me so bought the topper as well 400. After 6 months the zipper on the cover for topper simply fell off its ...
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“Pure LatexBliss World's Best Bed - 4553 (Very comfy, but broke quickly & they won't replace it)”
So, my husband and I purchased the 3 inch mattress topper from a local store where they just sung the praises of Latex Bliss. At first I was in total heaven. It was the most comfortable thing I've ever slept on. When we've had housesitters stay, everyone comments on how ...
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“Simmons Beautyrest Recharge Classic Candace Plush - 4638 (Lumpy After 3 Months)”
This mattress developed a major lump about 3" high, 6" wide and 18" long after only 3 months. Having problems getting warranty respected by retailer - had to contact manufacturer directly. What a rip-off
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“Five Star Moss Creek - 4697 (Poor Support- Forms large impressions)”
Our King Size Moss Creek Pillow top mattress has been awful. It forms deep sleep impressions after 1 year and that makes you feel like you are sleeping in a valley. Unfortunately Moss Creek's warranty process hasn't been helpful in returning this mattress (no response) after 2 claim entry's online. ...
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“Eclipse - 12949 (Eclispe receives "F" rating from New Jersey BBB)”
Before you purchase an Eclispe Mattress and foundation check with the Better Business Bureau (“BBB”) of New Jersey you will see Eclispe Of New Jersey Eclispe International has received a “F” rating, the lowest rating the BBB gives to a company. It is my understanding the “F” rating was given ...
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“Five Star Callaway Euro Top - 13100 (horrible mattress)”
Off gassed, smelled horrible for 3 weeks, could not use it, had to air out, then within 3 weeks hips and shoulders hurt and left impressions ..JCP , 5 months alter being notified sent someone to measure mattress! How it measures and how it sags when lying on it re ...
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“Simmons Beautyrest Recharge Classic Candace Luxury Firm - 14014 (Replaced THREE times!!)”
Third replacement mattress now has a huge bump in the middle. I have called company 2 times and left messages. No return calls. Tried claim form on line through NFM, does not go through!!! VERY frustrated will never have another mattress from them again.
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“Simmons BeautyRest Arrowind Firm - 342561 (didn't last)”
10 year warranty doesn't really mean much. Bought at Mattress Firm. They tell you to go to website, submit pictures and they will get back to you.. never happens. Mattress lasted 6-7 years. unless visible sagging (take a picture with a broom handle across bed) they cant help you.
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“Southerland Collection - 6996 (Ridiculous service and quality)”
Never eveer nuy this product Bought one 8 months ago and it make sound like a donkey. claimed for warranty and it got denied I will buy a air mattress but not this brand New house to sort now and will not go near this brand - absolutely shocking worse ...
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“Kathy Ireland European Country Porte de Jardin Pillowtop - 14027 (sinking on both sides months after purchasing)”
I have 2 3.5 inch dents in the mattress, and our backs are killing us. No help from company, an unfortunately we don't have money to replace right now. Horrible mattress!!
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“Serta iComfort Insight - 15690 (awful)”
we purchased this bed from the store in july 2014. when we tried this in the showroom, we were over the moon. after a few years with an innerspring that just wasn't doing it, this was absolutely wonderful. what arrived at our door was a totally different story. it was ...
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“Englander Energy Health - 7423 (Do not buy an Englander Bed)”
This bed has a good written guarantee, but the company has their own description of what unacceptable means. The bed has a large hump in the middle about three inches high, separating man and wife. The company says this is natural and not to be an issue. They refuse to ...
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“Southerland Collection - 8584 (Worst mattress I have ever purchased.)”
This mattress started sagging two weeks after purchase, both sleeping sides of the bed had deep troughs in it causing both my husband and I back pain and lack of sleep. I took it back to the furniture store where I purchased it from after 2 months, to be treated ...
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“Corsicana Harmony Canberra Pillowtop - 8655 (Avoid Carsicana Cranberra)”
Cheaply constructed, doesn't hold up, factory offers zero warranty assistance, refers you back to dealer so they can try to sell you another one under the guise of a prorated warranty.
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“Serta iComfort - 15755 (warranty is not what they proclaim)”
my mattress 1800$ just for the mattress in 3 years has significantly sagged i paid them 35$ to come out and see it the guy in front of me measured a sag of 7 inches deep into the bed and 4 inches high. when they came out he took some ...
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“Spring Air Back Supporter Night Plush - 9410 (No. Just no.)”
I spent $1000 on a spring air mattress expecting it to help me sleep better and last LONGER THAN A FEW MONTHS.I've tried to have them replace it but they tell me that almost an inch sagging in the middle is normal body impression after only A FEW MONTHS. They ...
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“Purple Hybrid Premier 4 (f.k.a. Purple.4) - 342619 (The cable company of mattresses)”
Do not buy anything from Purple. The mattress is not comfortable for starters. It also weighs 200 pounds so moving it by yourself is impossible. But it is the company itself that is truly horrible. They could be rude, dismissive, and incompetent. They made returning the mattress very difficult compared ...
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“NordicRest - 9578 (NordicRest is owned by American Freight)”
American Freight sells total garbage. Their products are the lowest of the low, and Nordic Rest is a total ripoff.
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“Sealy 4000 Pillowtop - 10405 (Worst bed I have ever owned!)”
Bed was great for the first 6 months, then it started sagging real bad. Called sealy and they said it had to be over 1 1/2" to be bad, ours was just over a inch so they said that was normal. So now we have abed with craters in it ...
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“iSleep Sleep Adjustment Bed - 10770 (Terrible bed. Did not honor refund either.)”
Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was ...
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“Pure LatexBliss Ultimate - 16535 (Poor Customer Service)”
Purchased a Nature series bed. Was delivered a Nature Romance. Tried to call Latex Bliss customer service to find out the difference. Bed Pros couldn't tell me. I questioned because the bed seems much more firm than the one on the showroom floor. I've call six plus times and no ...
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“Select Foam - 18274 (Consumers Beware!)”
This is not the company you want to do business with. Check out their competitor first. Look at Tempur-pedic and Saatva , you’ll be glad you did in the long run. They got the best reviews. Pls check Consumer Reports on buying a new mattress. The mark-up is huge as ...
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“Aireloom Handcrafted - 18691 (It's a SICK joke!)”
Way too much money for a terrible quality mattress. Right from the beginning it's been night after night of restless sleep and every morning when my wife and I wake up we have terrible back pain. Would not give to a homeless man I would feel terrible for him. It ...
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“Beautyrest - 120493 (poor quality and no customer service)”
WARNING do not buy anything from this company they do not even respond to your complaints. A one star rating is too high
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“Therapedic - 92337 (Terrible company to deal with)”
Store where I bought mattress went out of business, so I contacted the manufacturer directly. Over a 10 month period of me calling every few weeks only ONCE was my call returned. Deal offered for replacement was about the same as buying a new mattress from someone else, which is ...
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“Stearns & Foster Core Lily Rose Luxury Plush - 21117 (S & F Lily Rose- Like sleeping in a valley)”
We have been very disappointed with the Sterns & Foster Lily Rose mattress. We notice the sagging less than a year after we got it (I only weigh 115 lbs). it is like sleeping in a valley. I would not recommend this mattress. It is very expensive and you cannot ...
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“Original Mattress Factory Orthopedic Euro Top - 318195 (Problems since it arrived)”
This mattress feels very different than the one I tried in the store. It's a king and needed to be folded in half in order to bring it to an upstairs bedroom. There is supposedly a spring in the center of the mattress and I don't know if that's what ...
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“Badcock Legends Signature Luxury Cloud - 84053 (Poor quality for price)”
Told by salesperson they would have representative look at twice, no one ever showed up or even contacted us. Went to store and was told they would replace, still waiting, and waiting, etc.
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“Kingsdown Blu-Tek - 46250 (Great at first but does not last)”
Bought a new mattress in 2016 because my blu-tek polar felt like it was 10 years old, saggy and lack of proper support. When I checked the tag I was surprised that I actually bought it in 2012. For $2500 it should have lasted much longer. Better off buying a ...
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“Simmons Beautyrest Recharge Alisa Luxury Firm - 92464 (Vivian Columbus, Ohio , Horrible Mattress.)”
We purchased a Beautyrest Recharge Mattress less than a year ago. The mattress is horrible and has caused many issues including pain. Initially we noticed how uncomfortable the mattress was. Secondly, noticed collapsing on each side where indentions began to appear. We immediately contacted the merchant and have been redirected. ...
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“Sealy Posturepedic Sedgebrooke 15'' Cushion Firm - 62878 (NEVER BUY FROM MATTRESS FIRM AGAIN!)”
Explained at length to salesman at Mattress Firm that we needed a very firm mattress as that helps our collective hip, neck and back pain. Found great one but he insisted it was known as "the brick" and very bad choice. At double its price he recommended this one..Insisted it ...
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“Purple Original - 132860 (Ice Box Fever! (terrible mattress))”
I expected the bed to be warm and cozy. It was freezing and made my back hurt. It was freezing every night. I had to place TWO heavy quilts over me to keep warm. And even then I never was as warm as I was with a light sheet ontop ...
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“Nectar - 145172 (Nectar things you should Know)”
Took way longer than advertised to get mattress. Aready had credit card bill paid before mattress was even shipped. They gave a date for shipping then took another week for them to give any confirmation. Also was to receive two free pillows with purchase that never came and now Nectar ...
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“Serta Perfect Sleeper Elite Gentle Mist Firm Tight Top - 46307 (horrible mattress, the Serta and Macy companies are horrible)”
We have only had this mattress since October 2015. There is already a inch sag all the way across it. Serta will not warranty a mattress until it is 11/2 inch. We spent over $1200 for this mattress and had we known the quality we would not have purchased it. ...
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“Winston & Key Daybreak - 75424 (Customer service is terrible)”
They say there is only a 50 day warranty now that there is something wrong with the bed. But whenI bought it they said there was a 5 year warranty.But American Mattress will not replace it.
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“Luxi One - 330207 (BUYER BEWARE: Garbage bed, Luxi does NOT honor 100-day trial)”
I was initially pleased with my purchase (a Luxi One full-size mattress), but after two months it began to lose its support and springiness (and very unevenly), leading to soreness and stiff necks in the morning. I contacted Luxi countless times over the course of 3 MONTHS to try to ...
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“Aireloom Platinum Preferred Meribel Streamline Luxury Firm - 342880 (Like sleeping in a hammock)”
We thought we were buying the best "FIRM" mattress that money could buy, but I sink into it so much that I am sleeping in a hole. We put a thick yoga mat under the sheets to make it useable!! We only use it a few months out of the ...
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“Symbol - 345825 (Horrible bed)”
The manufacturer of this bed is horrible & will make up & find any excuse not to uphold their warranty. My whole one side is blown out & sagging/dipping. Contacted symbol they found a reason not to replace this one even tho it's clearly a manufacturing problem. I've had this ...
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“Land and Sky - 145792 (Land and Sky lost sight of customer service)”
I was in the waterbed industry years ago and have met the owner, Ron Larson,I have stayed near the bedding industry but have never gone away from flotation sleep. I have continued to recommend softside waterbeds and only Land and Sky. That now will change. Recent problem was basically ignored ...
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“Bear - 191289 (Has created pain Issues)”
Thought I was buying a great product at a reasonable price. Instead has created horrible pain, as some said it would. Pins and Needles in arms and legs, back pain and overall horrible sleep since I have had. Although pleasant, horrible customer support.
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“Corsicana Harmony Chadwick Pillowtop - 46319 (This mattress didn't last 6 months.)”
The mattress got lumpy and warped in 6 months. I will never buy this brand ever again! I spent around $600 bucks for a queen mattess that didn't last a year! This mattess is cheaply made and is a waste of money.
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“Nest Bedding Love Bed Medium - 85967 (Good mattress but misleading satisfaction guarantee)”
The mattress sleeps great and I am quite happy with the quality of the mattress. After our home was nearly destroyed by a storm and having spent months waiting for repairs, we moved back in and purchased this mattress to replace the one ruined by rain. However, this king size ...
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“Fox Custom Deluxe - 128660 (Fox Mattress is all about selling dope when it comes time...)”
Fox Mattress is all about selling dope when it comes time to having an issue with your purchase they really don't want to try to help you. We would never buy another mattress from Fox Mattress again not worth the money when you can go elsewhere and buy a way ...
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“Restonic ComfortCare Select - 151953 (Wouldn't recommend...BUYER BEWARE...)”
When a company won't take care of the product they represent by backing with fabulous warranty, don't waste your time. We have had this mattress for just a few days over a year. My husband said he was having issues with a body impression on the mattress. So I called ...
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“Brooklyn Bedding - 46041 (no stars! Uncomfortable and too hot)”
No stars! Seemed comfortable at first but has gotten steadily more and more uncomfortable. All my pressure points are back and the pain worsened the more I slept on it. Sleeps very warm. Tried to return but was just a few days outside the return policy. Staff very rude and ...
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“Scandinavian Silkeborg - 71413 (Don't buy this mattress)”
Like the previous comment that I saw, the mattress was great the first 2 years and then the memory foam had no more memory. We both sink extremely and our back hurts. My husband sleep a lot in hotels and sleep better anywhere else than our own bed. I called ...
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“Sleep Number Performance p6 bed - 173302 (comfort pad disaster, been replaced every 6 months)”
this is a very overpriced item that I've constantly had problems with the comfort pad tearing all the way through where the pad meets the edge of the bed and then your bed becomes rounded off and looks terrible when made. I have replaced it under warranty and currently on ...
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“Beautyrest - 47924 (Like sleeping in a swamp...............a tropical swamp.....)”
Because the bed frame was high, I did not buy this mattress with a box spring. If Sleep Country had told me this was a really stupid idea, I would have chosen another mattress. As it was, this mattress definitely needs a box spring. I have the visits to my ...
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“Serta Perfect Sleeper Dunlake Luxury Firm - 65775 (Smells Like A Chemical Factory)”
Bought two twin sets. The first pair smelled terrible, but I allowed off-gassing (per store's direction) for one week. I had to keep the windows open on the entire 2nd floor. Store exchanged the mattresses for two more with the same problem. THE SMELL IS HORRIBLE. I eventually had to ...
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“Kingsdown Duet - 345985 (Terrible!!)”
Completely disgusted with this company’s warranty! My husband and I purchased a Kingsdown mattress exactly 8 months ago after my husband had back surgery. It was specifically asked and promised by the sales rep at Teppermans Windsor there would be no dipping at the lower lumbar area. We spent over ...
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“Purple Original - 186172 (Feelt like I got hit by a truck, warranty walk around)”
I purchased the mattress and it arrives on May 8th of this year. I was in incredible pain for the first month using the mattress. It is recommended to try sleeping on the mattress for a few weeks before really forming your opinion of it, since memory foam is something ...
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“Christeli - 46391 (We purchased three Christeli Mattresses and adjustable ba...)”
We purchased three Christeli Mattresses and adjustable bases and received them in November. The Madeline brand was perfect for my disabled mother, however, my husband and I ordered the Palais Grand Royale series and are very unhappy with how hard it is for us to sleep upon. It is entirely ...
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“None - 331382 (hump in the middle)”
Has sunk down on sides that are slept on and raised in the middle.I have contacted Serenity Sleep numerous times in the past 2 months and the person tells me they are waiting on a rep to contact them, they do not have a contract with the store I bought ...
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“Somnium Firm - 151612 (Concept is good. Company and execution is not)”
I had this mattress around 1yr when I noticed large impressions where we laid. (I'm really diligent in roatating the mattress as well.) When I called the company to see why this would be happening so quickly she quickly became defensive and started toying with my words to give her ...
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“Nectar - 154777 (Customer service and delivery response time is terrible)”
Ordered a mattress on 15 June and online was told up to 5 days. Well its 23 June and still no mattress. Called customer service to check on status and they stated they were unable to check but it SHOULD be there sometime in early July. Wow, talk about terrible ...
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“Natural Form Adjustable - 373287 (DO NOT BUY!!)”
My boyfriend and I purchased a Natural Form mattress in the late months of 2017. The mattress came with a 10 year guarantee. Around 5 months of having the mattress it began sagging in the middle. We got in touch with natural form and they sent us new air chambers ...
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“PranaSleep Om - 144650 (Replaced at 3 years, then suffered 8 more years)”
We wanted to love this late text mattress. But only after three years and I had enough impressions in it they were about 2 inches deep we had to replace it. City mattress gave us a very difficult time. They finally gave us a replacement. It has been eight years ...
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“Saatva - 24894 (Terrible experience)”
We purchased our mattress in June, to make the long story short- the Delivery team damaged the mattress, it took them about another 3 weeks to deliver new one, that in my opinion also was damaged...we had to pay total of 180$ for shipping returns. Several moths later we decided ...
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“Sleep Number - 48226 (read the small print.)”
We have had the sleep for 6 years and it then stopped filling and keeping the air in. We called customer service to come out and fix it and they said I had to buy a new compresser. It would take 2 weeks to get then we would have to ...
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“Sealy Posturepedic - 25460 (Not at all like what's in the store)”
Horrible experience - the mattress felt pretty soft (it is a firm mattress, but I like a little plush) in the store, but when it arrived at home, it's hard as a rock. Manufacturing defect? Sears was NOT good about returning it, nor was Sealy. Apparently, their warranty doesn't cover ...
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“Serta iComfort Savant Plush - 51080 (Go with your gut)”
Honestly, I went to the mattress store to purchase the tempurpedic cloud and feel like I was talked out of it and into this one. Salesman didn't have last years cloud on display anymore for me to try out again and said more people return their tempurpedics. Mmm how bout ...
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“Personal Comfort Advanced - 122474 (DONT EVER BUY A PERSONAL COMFORT BED!)”
We compared this to a sleep number and were excited to pay so much less for it. We are beyond disappointed! We paid $1649 for an air mattress you can but at Walmart for $69! Its terrible and the company wont take the product back. They wont return calls, wont ...
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“Octaspring 8500 - 56646 (Poor execution of concept)”
We had to return our first Dormeo Octaspring after I spent over a year complaining that something was wrong with it & my hip constantly hurt. Customer Service from the company we bought it from told me to take off the cover - the mattress top was split in several ...
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“Stearns & Foster - 27872 (They don't stand behind their product)”
Bed has no support on one side - submitted a claim - they denied - we were told they would replace if product is damaged - they really don't care
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“Nest Bedding Alexander Signature Series - 117793 (Frustrating Nest Bedding Experience)”
My wife and I really, REALLY wanted to like our mattress from Nest Bedding. It seemed like the ideal mattress for us as we considered our health and our family's. However, the main goal of a good mattress is that it also actually has to be comfortable, and in that ...
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“Kingsdown - 325992 (HORRIBILE)”
This is the 3rd Kingsdown mattress we've had since 2013, keep getting them replaced because we sleep in big holes within 1 year or so. This time we are NOT going to try again. Thinking Tempurpedic. I am so disgusted by the performance level and the customer service from this ...
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“Dormeo - 143996 (Severely disappointed customer)”
My Husband thought he was doing us both a favor by buying a cushioned firm mattress Dormeo 230GX king and because of the cost $4008.00 it would be good quality. Nothing has been good about this mattress. We have only had it for 7 months and are both miserable and ...
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“Serta Perfect Day iSeries Ceremony Super Pillow Top - 109651 (Worst mattress EVER!)”
Immediately upon sleeping in this mattress we contacted the manufacturer to report a defect. They sent someone out with a string and ruler. Worst B.S. customer support EVER. To this day, I can set a tennis ball on the mattress and it rolls off the bed. I have even rolled ...
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“Ashley Sleep Simpson Cove - 59264 (Not for folks with a bad back)”
I'm extremely unhappy with Ashley furniture. I laid on the bed On the showroom floor that was a queen size and it seem to have a decent firmness to it. I actually called him the day it was delivered thinking that they had brought me the wrong bed. They wouldn't ...
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“Nest Bedding Love Bed Medium - 85461 (Rough start - Great Product)”
My mattress was delayed weeks in shipping without any notification. This caused me to sleep on my sofa for two weeks and that was not fun. Very disappointing. I also posted a picture to social media with the teddy bead for the free pillow which I never received. Customer service ...
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“Zinus - 110425 (Why buying a Chinese Manufactured Mattress is BAD idea.)”
Purchased from Sams Club online. (It does not appear Sams Club, in store or online, carries this China manufactured mattress any longer). It was reasonable priced, but not cheap, and was so poorly made the cover deteriorated after 20 nights sleep. The inside of the pad is so poorly sewn ...
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“Verlo Crafted Comfort - 332679 (Piece of crap mattress for a lot of money)”
Called to get this mattress which completely fails within a couple years and haven’t heard back since. Do NOT BUY VERLO
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“Shifman - 354049 (This mattress was not the same quality as the store model. w)”
Within a month this mattress had low spots and sloped from the side to the middle. It was obvious that the springs were not providing support and did not rebound, which was not the case with Bloomingdales floor model. Despite this Bloomingdales insisted on charging 10 % to take back ...
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“Nectar - 132024 (NECTAR-Customer Service and delivery is horrible!)”
Ordered my mattress on Feb 26, as of April 2 I still to not have it. Even worse is that they billed me immediately. You can send emails, leave messages and talk to customer support people. NOBODY will call you back or give you a straight answer. If their bed ...
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“Symbol Comfortec Stafford Plush - 152007 (I never got my mattress after paying $429, and no one will r)”
No one will return my emails or phone messages!!!!!!!
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“Diamond Spinal Comfort Surfside Euro Top - 158660 (Don't waste your money on Diamond mattresses!)”
This mattress wore out almost immediately! Diamond customer service is a joke! Called customer service. They said we need to sleep in middle of bed to even out gully in mattress. They blame defeats on customers! The minute you start to sleep on mattress it breaks down. Have a few ...
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“Stewart & Hamilton - 40209 (Started sagging after a few months!)”
Don't waste your money on the Perfect Care 3000! It started sagging where I slept after only a few months old. I'm only 140 pounds which makes it even more ridiculous. It creates awful pressure points and in under a year is already extremely broken down. It's visually wavy across ...
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“Serta Perfect Sleeper Sorento Super Pillow Top - 40676 (painful I sleep on the couch)”
We had painful backs right away we put a 3 inch memory foam pad on it which was slightly better I sleep on the couch most nights my back will not relax in any position on this mattress it was a waste of money
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“Aireloom - 41293 (Sagged within months, no help from the retailer or Company.)”
It's just plain not worth the money, 2500 bucks. It sagged within months. The retailer and their inspectors are like the Government, they can't be trusted. The manufacturer just refers complaints back to the retailer, RC Willey in Murray, Ut. Don't take my word for it. Here's what the Mattress ...
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“Serta Paula Deen - 41540 (Body impressions make for hard nights sleep)”
This mattress was supposed to be something great for mine and my husbands back. First off it is way too hard. After about 30 days our body impressions were molded into the mattress on our sides, leaving a huge lump near the middle where we don't sleep. It gets so ...
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“Aireloom - 41625 (Do NOT purchase Airloom does not stand behind there product)”
purchased Airloom bed in 2011 for 5K from Sit n' Sleep. 2015 it's sagging on one side. Went into Sit n' Sleep store and sales rep said we purchased a "spare bedroom bed". We were replacing our previous bed due to sagging, Sit n' Sleep honered the warranty and gave ...
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“Dutch Craft - 41962 (1 1/2" inpressions are considered normal by the manufacturer)”
My wife and I started out with a Dutch Craft memory foam mattress, after one month it had 3/4" impressions that didn't come pop back up even after a whole day of nothing on the mattress. Before we bought it the owner had told us they have an excellent warranty, ...
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“Spinal Care - 42180 (Started out nice, but 18 months into ownership, went bad)”
Bought 2 of these. First 18 months, rotated them as we were told to do, yet after 18 months both mattresses developed sags and mid-body depressions. Neither of us is overweight so it's not like we stressed the mattress. The mattress is just weak. The "warranty" requires a 1-1/2" depression ...
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“Stearns & Foster Silver Dream Ultra Plush Boxtop - 42195 (Fantastic bed when new but disappointing over time...)”
For the first 5 years, this bed was everything I had hoped it would be: just right in the areas of warmth, softness/firmness, comfort... Great for side-sleeping and no discomfort on my hips or back. But, as mentioned, it began to sag in the middle after only 5 years. Sleeping ...
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“Kingsdown Sleeping Beauty Advantage Pillow Top - 41563 (Sags over time)”
This mattress was great when we first purchased it. Over time, the two sides we sleep on have sagged and the middle has remained high so theres now a lump in the middle.
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“Park Place 75th Anniversary - 137837 (The mattress was purchased for my 87 year old mother and ...)”
The mattress was purchased for my 87 year old mother and shortly after the purchase she said that there was a raised area (hump) down the center of mattress . I first purchased a new mattress pad thinking that would help but it did not. Secondly , I purchased a ...
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“Nectar - 144884 (Horrible customer service)”
We ordered this mattress 4/29 and received an email stating it would ship on 5/2. On 5/8, we still hadn't received it so I began trying to contact customer service via phone and email. No luck. I got automated responses stating their order load was unusually heavy and they were ...
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“Ortho Avant Eclipse 12" Firm - 147519 (DAY 3 unable to sleep on mattresse , toxic smell)”
Had mattress for 3 days and we are unable to sleep on mattress due to toxic chemical smell. Our entire 2nd floor reeks of the petroleum smell from the Ortho Avant Eclipse Mattress , Ca King. Called salesman and his response was he had never heard of such thing. Reviews ...
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“Restonic - 49991 (Avoid this bed and Restonic as a company)”
We bought this bed and they claim it is $3999 value. We paid $1200. It is the worst bed I have ever slept in. We have slept in cheap beds and expensive beds in the past and thought we were treating ourselves with this one. Worst mistake ever. My partner ...
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“Corsicana - 143651 (loud)”
the worst bedding I have ever purchased. box springs make a very loud noise everytime you move. have emailed the company, but no response.
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“Symbol - 170733 (Worst Mattress Ever!!!)”
It is less than 2 years old, and feels like its 20!!! Contacted the manufacturer after approximately 1 year, and they would do nothing about it. Even sent them photos. It creaks so loud it wakes us up, even with the slightest movement. We immediately roll to the middle upon ...
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“Chattam & Wells - 165537 (Terrible Purchase and Warranty Department)”
We were talked into a Chattam and the $4000 price tag that goes with it thinking we would get something that would last. WRONG. We had the mattress for seven years and noticed the indentations where we sleep continued to get worse. We opened a claim and paid for a ...
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“Diamond Dream - 185252 (Hump in the middle almost from the day we bought it.)”
Hump in the middle of this eastern king mattress . We previously had a Lady Englander Eastern King which we had for 18 years. If we knew what we know now, we would have kept the old one. We tried contacting Evans Furniture in Chico as well as sending the ...
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“Southerland - 42987 (We have felt very uncomfortable on this bed within the fi...)”
We have felt very uncomfortable on this bed within the first month. We feel we are falling into a depression and constantly turning during the night to try and get comfortable. We wake up early and with aches and pains. We have followed the instructions on the warranty card to ...
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“King Koil - 43550 (Worst overpriced mattress I ever owned.)”
I thought it was just me, but from the reviews I have read, I'm not the only one. This mattress tends to shift to one side. I have to turn it once a week to shift the inside padding. Since I purchased it from an outlet store I could not ...
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“Spinal Care - 44154 (Poor workmanship)”
At month seven, the stitching started coming out. Poor workmanship is NOT covered by the warranty. Don't waste your money!
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“Sealy Maddox Select Firm Eurotop - 44533 (Worst purchase ever. Never buy a Sealy!)”
We had a great experience at the store. This mattress seemed like a good buy and just what we wanted (firm, pillow top) to replace our 15 year old queen Simmons that we were starting to feel the springs on. After a month, it still felt firmer that the store ...
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“Sierra Sleep Limited Edition Plush - 44696 (Bed sinks in the center and hard to get out of. No support.)”
When first lying in bed, feels comfortable, but bed slowly starts sinking in the center and it is hard to roll to side of bed or even get out of center of bed, due to sinking. I've never had back pain until sleeping in this bed. Furniture store I purchased ...
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“Corsicana - 53614 (Terrible surface, saggy)”
This mattress is horrible! There are 2 depressions where my husband and I sleep and I can't roll over because it's up hill. We have tried contacting the warrantee people who came and said the mattress does not qualify for replacement because the depression (when the guy comes the surface ...
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“Nest Bedding Alexander Signature Medium - 83973 (Had really hoped for better...)”
I bought this mattress after much research online, mostly going off of the mattress sherpa's reviews, but I had questions and concerns after my purchase. I emailed to customer service and never heard back on a regular basis. I'm disappointed.
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“Sleep Number Innovation i10 bed - 129892 (save your money no customer service dont trust service techs)”
We had to wait for over 1month for service when tech finally came to service he tried to steal part of our mattress, saying that we were missing a part. found the part rolled up in paper and stuffed in a box that he was trying to leave with, we ...
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“Nectar - 153802 (TOTAL LACK OF CUSTOMER SERVICE)”
IT TOOK OVER 3 WEEKS TO GET THIS DELIVERED. I EMAILED CUSTOMER SERVICE 4 TIMES BUT THEY ONLY RESPONDED THE FIRST TIME. ORIGINALLY WAS TOLD IT WOULD DELIVER IN 3 TO 5 DAYS.
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“Mountain Air Organic Beds - 335052 (Terrible customer service)”
I have yet to receive the correct layers I order almost three months ago. The owners keep blaming it on everyone else(manufacturing problem). Now that I asked to send it back they expect me to pay to send it back AND THE ORIGIONAL SHIPPING TO GET IT TO ME! Whichh ...
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“Nolah Original 10 - 380173 (Just OK)”
I like the mattress ok. My wife says it smells like asphalt. If that doesn’t get better soon it’s going back. Couple other things about Nolah you should know. They seem to rely heavily on their customers to do their marketing. After the sale you will be bombarded with emails ...
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“My Side - 380372 (Rip off)”
This mattress is not worth the money! We are 7 years in and It started to sag after a few years. We called the company, they told us we have to pay for an inspector to come out, gave us the runaround. Horrible customer service. Please please stay away from ...
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“Nectar - 384829 (Started off Great)”
Mattress was wonderful at first then the pain started again just like the Temperpedic we had, three months into mattress had to turn it to get good sleep again, now turning it again. Called about help, got song and dance, NO HELP!
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“REM Sleep Martinique - 206970 (What A Mistake)”
All I can say after the first month and now 3 years later is this bed SUCKS. And the support I got from the company follows suit. I wish I could remember the president of the company's name. The warranty as far the salesman said versus the company is non-existant. ...
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“Anatomic Global - 334549 (Company will ignore all communications, hope you go away)”
This company is a SCAM. Anatomic Global is the parent company and maker of the Luxi One mattress. The company claims to offer a 100-night sleep trial, and a nice long warranty, but customer service will simply not process any returns or refunds. They don't tell you "no," they just... ...
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“TEMPUR-Pedic - 194941 (Worst mattress and customer service.)”
I would recommend that you not buy a Tempur-pedic. It is not worth the price. Does not last as long as a traditional mattress. The customer service is the worst. They will not honor their warranty. I wanted a customer service rep to come out to look at this mattress ...
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“Sealy Optimum - 214146 (Poor durability, terrible warranty customer service)”
Sent pictures in of an obvious body impression after 3 years of ownership. Customer service ignored my complaints and said the impression was 1/4 of an inch to small to be warrantied. This whole process took 4 months... 4 months on a terrible mattress hurting my back so I slept ...
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“Beautyrest - 204491 (Run from Simmons!)”
Simmons does everything possible to avoid customer service. Less than a year after I purchased the bed, it has a ridge in the middle and a 1/4" difference in depression on the side. By far the WORSE experience with a mattress. DO NOT BUY FROM SIMMONS. RUN
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“Astrabeds SerenityBed - 228818 (Began to sag and hurt our lower back within weeks)”
In our opinion, the so-called "customer service" folks gave lip service to doing something to rectify the horror that we found ourselves sleeping on, but then did absolutely nothing. Nothing. I began the experience with no back pain, and ended up before it was over walking gingerly like an elderly ...
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“King Koil - 229287 (Horrible customer service)”
This is by far the worst customer service I have ever experienced. My mattress started showing manufacture defects around 9 months. I ended up working with an executive trying to get my bed covered by the warranty, he was laid off and i have heard nothing for the last 5 ...
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“Zenhaven Luxury Plush - 230418 (Not for side sleepers)”
We ordered this mattress b/c we were sleeping way too hot on our previous one. Goodbed suggested this would be a good match for us, and the online reviews seemed good. Overall not a good experience - customer service was spotty, mattress delivery was a pain to schedule, and unfortunately ...
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“Simmons BeautySleep Anderson Cay Luxury Firm Pillowtop - 230761 (Terrible service! Tricked into buying a faulty bed)”
Bought the mattress even the stupid protector. When we received the mattress the law label was not on the mattress. The mattress bubbled up and did not lay flat. As newly married did not have expenses to buy a completely new mattress. Sit n sleep did not help us one ...
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“Therapedic - 231348 (HORRIBLE MATTRESS & WARRANTY)”
When we first bought this mattress, it was great. After 6 months, the middle starting sagging and you roll in the middle. The mattress cost was over $1,000.00 and we felt for that amount of money it would last at least 10 years. It felt great in the store but ...
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“Sealy Posturepedic Proback - 234335 (Simply a garbage . Dont buy sealy products)”
Garbage mattress with a unprofessional attitude of brick guys
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“iSleep Sleep Adjustment Bed - 241731 (Horrible service on replacing parts.)”
I ordered a replacement bladder for one side of the bed. It is now 1 month and I am still sleeping on the couch. I have spoke to 4 diferent people there, 2 said the part was about to be shipped out, 1 said they were going to send a ...
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“Nectar - 243402 (Never order, they will never deliver)”
Ordered mattress back in the middle of January 2017. Accepted that is would not be delivered until February 2, 2018 due to the large number of orders. The 888 number goes unanswered. Only way to get in touch is via the online help. After 4 missed ship dates, requested a ...
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“Beautyrest Black Katarina Luxury Firm Pillowtop - 250190 (sleeping on potholes)”
This was supposed to be the top of the line mattress at Sears. with in a month i started to feel sagging in various spots. I called Sears to complain about the quality, but because I didn't notify them within the 60 day window, the refused to replace. They will ...
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“Amerisleep - 250954 (Terrible company, mediocre mattress)”
I paid $200 to expedite the shipping of the mattress but the only thing they expedited was the bed cover. When I got the shipping notification, I called to alert them to their error, but they refused to rectify the situation. All they did was refund my shipping and offer ...
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“Serta Perfect Day Reawaken Euro Top - 251320 (Serta customer service sucks)”
I have talked to the Serta Rep several times about my mattress and she was worthless so I will never buy a Certs again!
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“Nectar - 252990 (wish i could give a zero!)”
all i can say is run the other way if you are even considering this mattress. for me, it has been nothing short of a nightmare from the minute i clicked the 'submit' button on my purchase until today while i await them to find someone to pick the mattress ...
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“Nest Bedding Owl Medium - 367914 (All Night Long, back spasms)”
Started fine, then back issues developed, progressing from slight stiffness to full on back spasms while in bed and all day back stiffness. Pain causing, sleep quality deteriorated, do not recommend. I contacted Nest to see if I could exchange for a firmer model. I was denied as outside of ...
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“REM Sleep Martinique - 274778 (Worst customer service I've ever seen)”
I've had better customer service ordering $5.00 products. It's absolutely inexcusable, when selling a $5,000 product to have such horrible customer service! I can't share the whole experience, because there is a limit on words and its a long story. We were told our bed would arrive in 6 weeks. ...
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“Serta iComfort Hybrid Applause II Firm - 261639 (The worst mattress, the worst customer service!)”
This has been the most expensive and the absolute worst mattress we have ever had to sleep on. This has also been the absolute worst customer service experience, from both Raymour and Flanigan, and Serta. When we lay on the mattress we sink into it about 10 inches, we have ...
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“Zinus - 263430 (HORRIBLE CUSTOMER SERVICE!!!)”
Do not buy from this company. You either get a busy signal, a voicemail or they do not return your internet inquiries. Once I finally reached them, they just apologized and said there was nothing they could do....Horrible!!!
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“Air Beds Unlimited - 335375 (DO NOT BUY FROM THIS COMPANY!)”
Long story short, canceled order after it went unfulfilled for 2 months, waited another 1.5 months for a refund, was issued a refund very soon after I left a negative review at the Better Business Bureau, and THEN the refund to Paypal "didn't complete." SO STILL NO REFUND. This is ...
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“Simmons Beautyrest Recharge Classic Mitzi Plush Pillowtop - 266485 (Ass Grooves Galore!!)”
Shortly after purchasing this mattress, I noticed the side I slept on had a very pronounced groove where I slept. I would rotate the mattress around making the groove on the opposite side until it was on both sides. I complaint to the manufacturer, but never heard back. So much ...
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“Reverie Dream Supreme Hybrid I - 268099 (Daydream? More like nightmare!)”
My husband purchased a Reverie king mattress and adjustable base (costco sku 1134815) and mattress protector for a split top bed (costco sku 1134841) on 04-04-2018. Two days after that purchase, I called the Reverie special order number, as instructed by Gregory Smith, to confirm the purchase. After encountering a ...
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“WinkBed Luxury Firm - 268172 (Awful after-sales communication and delivery)”
My mattress was scheduled for delivery 8 days ago and they don't seem to be able to find a company who can deliver it and haul away my old mattress as promised (and paid for). They didn't bring it on the promised day, and it still is not re-scheduled for ...
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“Boyd - 271188 (Dont buy!)”
I have ordered my platform bed 2 different times. And I am still sleeping on the floor! Only because they can not do their jobs and send me all the parts! I asked for a supervisor! And I did not receive a call! All I wanted was the parts to ...
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“Luxi 3-in-1 - 272032 (don't count on a refund!)”
I was originally pretty stoked to try out this bed in CALI King as my wife is a firm stomach sleeper, and I'm a medium side and back sleeper. We tried every variation we could but never could find anything that was even tolerable for more than a day or ...
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“Nest Bedding Alexander Signature Firm - 272766 (Not worth the money)”
I heard such good things about Nest. After contacting them about my dissatisfaction with my Alexander hybrid mattress they sent me a "firmer version" as Alexander himself put it. I was informed by a rep while calling to inquire about the bed that what they were sending was "previously unreleased ...
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“Sleep Number - 273099 (Never buy from sleep number)”
to make a long story short. we wanted a Cal. King four poster bed frame and a sleep number mattress to go into the bed. We ordered the mattress in Dec 2017 and it was delivered and set up on the 22nd (the setup took less than 10min). we did ...
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“Nectar - 274252 (Worthless Customer Service)”
Had an issue with the cover on the mattress. After two attempts to straighten the cover both of which did not rectify the problem they wanted to send me another cover and have me replace it to see if it took care of the issue. I explained to them that ...
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“GhostBed Flex - 373215 (Very bad)”
Not only is this mattress not good but the customer service and policies are just as bad. Ghostbed advertises hassle free which means no complications or bother but that’s a big lie. I been trying to return this bed but I’m getting hassled like crazy. I would not recommend this ...
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“Simmons Beautyrest Recharge Plush - 375051 (Sinking 1 1/2 with proper support)”
Terrible, had to buy new mattress (after 2 yrs) as warranty or email claims go un answered. Customer service will not return calls or reach out. Warranty claim goes into black hole. WORST BED EVER!
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“Southerland Collection - 279720 (Terrible Mattress, terrible longevity, poor customer service)”
We bought this mattress for our 15 y/o son from a school fundraiser. It developed body impression the within the first year but was barely less than 1.5 inches so they would not warranty it out. Now after 3.5 years it has become about 2.25 inches and they finally warrantied ...
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“Natural Form - 381304 (Lumpy the air coils leak replaced once about a year ago)”
There was a website that advertized the mattress that were used in Hilton Garden inn and were double sided. This mattress is singled sided should have sent it back immediately false advertising. called a couple of times but hold and rudeness was all I ever got finally they sent me ...
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“Ortho - 385662 (Saggy Pockets)”
Purchased my mattress just about 3 years ago and had a great experience when deciding which mattress was for me and the salesman was very nice and helpful. Now fast forward and my recent experience was quite the opposite. The main reason I chose my mattress is because of the ...
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“Sealy Conform Performance High Spirits Firm - 283541 (Worst customer service/warranty is a joke!)”
This mattress has a structural problem that can only be felt while on the mattress itself. The warranty only covers a 3 inch or greater “dip” in the mattress -no representative will check it . I will never recommend or purchase from sealy again !!
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“Saatva Classic 14.5" Luxury Firm - 336111 (Think twice)”
Order went great, delivering was wrong, then corrected, started having upper arm pain, by myself and Husband. Called rep got the run around, offered topper for year old mattress which if it were a good bed you shouldn't need. Rep over spoke and you couldn't get a word in. Really ...
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“Sealy Reflexion - 287053 (Don't ever buy a Sealy)”
I could get wordy but in the interest of saving time lets just say they had no interest in helping resolve my issue when I called them for support on this mattress. I simply stated that the company I bought the mattress from should never had sold it to me ...
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“Nectar - 295147 (Do not buy a Nectar Brand mattresses)”
This has been the worst experience ever. I am apparently allergic to something in the mattress so it needs to leave my home. I have used their online chat system, email and phone contact information for the return/refund. What is NOT noted on the website is that they have to ...
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“Nectar - 297517 (Terrible Customer Service, Still Waiting for Refund)”
I initiated a return of a Nectar mattress on July 3. I was told I would be contacted within 5-10 business days to arrange pick-up of the mattress. No one contacted me. I emailed Nectar to determine why the return process was not proceeding on time on July 19 (11 ...
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“Imperial Bedding - 364571 (Worst Company, Worst Mattress!)”
This is the worst mattress I've ever had. We bought the top of the line, $1,700 King Size mattress, and after 1 year, it was broken down and dipping to the point that it was unable to be slept on. The local furniture store that we purchased it from replaced ...
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“Keetsa Cloud - 370677 (Garbage Dont Buy)”
Worst experience! I bought the over priced mattress from KEetsa for $2K. After a month the top of the mattress was uncomfortable to sleep on and crucial back pain. I realized it is the mattress problem. I submitted a warranty claim and been jerked around for three months. Lately by ...
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“Luxi 3-in-1 - 304918 (Poor Quality - Waiting on a Refund)”
8 months ago I was dealing with David Farley, one of the co-founders of Luxi. With many emails and follow up, he informed me that the mattress we purchased was the old model (can't sleep in the middle of a kind because of the hump created by the "wall" to ...
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“Serta Perfect Day iSeries Applause II Plush - 305338 (After less than 2 years this mattress lost it's support)”
We filed a claim with the retailer where we purchased the mattress and showed the two hollows that my husband and I were sleeping in with the island bump in the middle. Claim was denied. Very dissatisfied with this mattress and the non-existent customer service-
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“Air Beds Unlimited - 305703 (Eclipse Air Inflator has failed)”
Purchased bed in Dec. 2012. In 2014, pump which has two hose connectors for left and right side of bed, left side quit filling left air bladder. I switched hoses left to right, and was able to fill my side of bed. Called Air Beds Unlimited and talked to Michael, ...
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“Ergomotion - 307833 (Worst customer service and repair)”
Motor broke within 3 months. We have been back and forth with customer service for 3 weeks. We schedule service and the day of they call to cancel. Buyer beware.
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“Sleep Inc - 309270 (I don't recommend it to anyone.)”
I've tried to call customer service and I have no answer, I had to go to the neurosurgeon because of the proven back pain, I can't lose the $825 I paid for this robbery. Also in the store where I made the purchase the seller treated me in bad shape ...
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“The Futon Shop - 309798 (Bad Purchase and nightmare customer service.)”
The Futon I ordered arrived 7/21/2019, I send this via email the next day: "1. When I sit on it, within minutes I can feel the wooded slats, within an hour it began to make my lower back hurt. I went to Target and picked up a ¼ Inch sturdy ...
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“DreamCloud Premier - 400620 (Dreamcloud Talks Tufted Mattress But Sends Lumpy Quilted Top)”
This is a 100-pound mattress when it arrives at your door. But it's not what is described on the site. Dreamcloud has had enough time to change their manufacturing processes, but they can't seem to find time to make a five-minute text update to their site?! It's NOT a hand-tufted ...
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“Real Sleep - 402355 (Increased back pain and very poor customer service)”
I have had this mattress for two months and have tried every means possible to contact Real Sleep for a return over the past three weeks with no response to phone calls or emails. They have a 100 day guarantee that is worthless if no one responds.
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“Luxi 3-in-1 - 402810 (Luxi Does NOT honor its return policy)”
In addition to being charged for pillow that I never received, my wife and I are not satisfied with the mattress and are well within the 100 free trial period. Unfortunately, the company will not respond. Buying a mattress online can be risky move because you have no idea whether ...
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“Simmons Beautyrest Black Hybrid Gladney Luxury Firm - 404458 (Worst Mattress I've ever owned, Most I've ever Paid)”
Within 8 months one part of the mattress began to feel lower, like it was sagging. My wife said it was my imagination, but after a couple painful months of sleep, we turned the bed and she began to feel it too. It has continued to get worse, to the ...
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“Old West Comfort - 405015 (Terrible quaility horrible customer service)”
We bought a mattress from a retailer, wherein this company made the mattress. Immediately, had trouble with the mattress and the retailer said the mattress was memory foam and would adjust according to time. It didn’t. Retailer goes out of business. We call within two years of having the mattress ...
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“Restonic Comfort Master - 405280 (Marvelous middle not so marvelous. I need sleep!)”
I expected when buying from a furniture store, quality would be excellent. When we first brought it home, my husband complained that he felt like his feet were higher than his head. Two years later we both have back issues and feel like we are sleeping in a V. When ...
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“Sleeping Organic - 405710 (Sleeping Organic -={SUCKS}=-)”
They market this a customized sleeping solution based on your weight and sleep style. What they don't tell you is the wool zip-on mattress encasement is so taunt when you lay on it, that you don't get to sink into the mattress at all. It feels so firm even though ...
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“Sealy Response Performance Santa Paula IV Plush Euro Top - 408342 (Much worse than I had expected never really comfortable. ...)”
Much worse than I had expected never really comfortable. This was a new replacement on a warranty and is a really big disappointment. No more sealy for me as I have to go buy another one. Service was slow. Took about a month and I was told was made special ...
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“Serta Perfect Sleeper Elite Tranquil Breeze Ultra Firm Pillowtop - 46325 (I wake up every morning with back pain it takes 3 to 5 minut)”
Every morning it takes about 3 to 5 minutes from me to straighten up I toss and turn all night long I don't sleep at all sometimes because I can't get comfortable I sleep with six pillows in my bed and I have to prop the pillows around my body ...
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“Sleep Number Innovation iLE bed - 409351 (Worst bed ever)”
Split top never stays together, I am always pulling my arm out of it. The mattress top is completely worn out and lumpy. The customer service is rude and unhelpful. Do not buy!
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“WinkBed Luxury Firm - 409863 (Customer Support after purchase - POOR)”
We have been trying to exchange our foundation for several days, the phone system sends you back to an email for a response from customer support. Problem is they never reply!!!! I can't comment on the mattress yet as we have only had it for 5 days...….
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“Purple Hybrid (f.k.a. Purple.2) - 409945 (Terrible Customer Service)”
This isn't about the bed so much as it's about the value and the customer service experience. I purchased one of these mattresses last year, and then donated it when I moved to another state. I decided - big mistake - to purchase another one. The delivery process was opaque ...
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“REM Sleep - 410177 (Horrible purchase, I wish Id gone with a different bed!)”
This has been the most frustrating purchase of my life. We spend $5,000 on this bed. It was 6 weeks late being delivered. 6 weeks late! When we FINALLY received our bed it was delivered by two guys in a pickup with a UHAUL bumper hitch trailer. We were promised ...
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“Sealy Optimum - 411105 (this is a very poor excuse for a mattress.my old serta wa...)”
this is a very poor excuse for a mattress.my old serta was 12 years and it slept better than this thing.very poor customer service the ladys answer to me was buy a thick mattress pad.what a joke spent 700.00 dollars and this was the answer i got.never never buy a ...
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“Nectar - 413897 (Like sleeping on the floor!)”
I purchased a Nectar mattress after reading reviews online. The mattress is way too firm for me & is causing me more pain. Their 365 day return policy doesn't start until after you have slept on it for 30 days. Now it is next to impossible to reach someone by ...
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“REM Sleep Martinique - 414298 (No response for warranty - Remote died and now I'm stuck)”
We purchased the complete Split Cal King adjustable bed setup. Remote worked for a few years, but was always "spotty". You had to "aim" the remote at just the right spot. We dealt with it. Now, the remotes (one for each side) don't work at all, despite hours of trouble ...
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“Awara Latex Hybrid - 416289 (BEWARE refund difficulty! Nice mattress, too firm.)”
Mattress arrived within the expected time (1 week). It was fairly easy to get out of box and set up. No smells. It quality and looks nice. The first night, my back hurt. The second night my partner told me he felt stiff and that the bed was too hard, ...
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“TEMPUR-Pedic - 416880 (very low quality and services)”
Mattress Warehouse, is a badly run business with horrible customer service and very low quality of mattresses . I paid more than $4,000 for an adjustable up and down with a mattress from Mattress warehouse seven corners, Falls church VA- shop. This was the worst experience in my life ! ...
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“Logan & Cove - 417275 (Yellow stains on the new mattress. Company won't refund!)”
The mattress itself is pretty good. The issue I have is with the yellow stains that were present on the mattress when I examined it shortly after it was purchased. The manufacturer will not accept responsibility for the stains saying there is no way the stains could have come from ...
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“Posh + Lavish - 418615 (Slept on a major memory foam mattress for 18 years, decid...)”
Slept on a major memory foam mattress for 18 years, decided to give latex a try because of recommendation that memory foam wasn’t heathy. Looking for a mattress that I could move around easier. After researching mattress’s for about 6 months, decided to try latex. Summary is...bought a very expensive ...
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“Nectar - 418685 (STAY AWAY)”
waste of time and money and Customer service is horrible
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“Restwell (Canada) - 418926 (Broke within a year. Horrible customer service)”
The morons at Restwell actually expect the customer to drop the mattress off at the warehouse for inspection when the springs broke along the edge and we made a warranty claim. Hey Restwell, what are we suppose to sleep on after we’ve dropped the mattress off? Oh, and how do ...
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“Sleep EZ - 420134 (Relief is spelled SLEEP EZ)”
I ordered this mattress after MUCH research. Our prior 8 yo memory foam mattress began to feel like we were sleeping in a sweaty bucket. We selected the custom split CalKing; allowing my partner and I to customize the firmness Based on our height, weight and sleeping position. 1 day ...
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“DreamCloud - 420624 (Not sleeping on a cloud)”
We bought this mattress to help my wife back pain, it's gotten worse. With that being said, I now have developed constant nagging back pain, numbness in my shoulder, extreme pain in my hips. Getting help from Dream cloud customer service was like pulling teeth (both on the phone and ...
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“Sealy Harbor Willow Firm - 421104 (Horrible mattress)”
This is the worst mattress we ever purchased and the shop Sleepys do nothing to assist except repair or replace it which will make no difference AT ALL because of the poor design of this mattress. Do not purchase anything from SLEEPYS once they have your money they do not ...
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“Simmons Beautyrest Black Alexia Extra Firm - 423760 (Very saggy, for the $ I expected more. Company not helpful)”
I am expected so much more for $2000.00. I contacted the Co and they told me to go to the store. I did and their fix was for us to buy a new mattress for $1600.00. Will never own another Simmons product and will encourage others to stay away as ...
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“Hampton & Rhodes HR500 Plush - 424120 (This bed is horrible and I cant sleep on it anymore.)”
I hate this mattress but can’t afford a new one. I put in a claim and they denied it. I tried calling but got no where. I am beyond frustrated. I sleep on the couch now until I can save money to get a better mattress. I saved money for ...
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“Charles P. Rogers - 425801 (BUYER BEWARE)”
VERY BAD CUSTOMER SERVICE-ONLY CARE ABOUT THE SALE-BUYER BEWARE!! Dealt with TINA CARLINO over the phone in the NYC office and was given false information about the warranty on the Mattress. Was told in order for the warranty to be effective I MUST buy their $500 boxspring. So of course ...
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“Marshall - 426692 (Uncomfortable, pricey and lack of Customer Service)”
We thought we were doing the right thing when we purchased this mattress almost 3 years ago. Canadian made, Canadian owned company, all natural materials etc. We were assured this mattress had superior side support as we told the salesperson it was very important to us. The bed is now ...
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“Nectar - 430320 (Horrible Customer Service!!!!!!)”
This bed buying experience was a nightmare. The bed initially was shipped elsewhere and I NEVER could get thru to the customer service line live person. Secondly, I had to return a defective platform bed with wobbly legs. I was told I had to donate the frame to a qualifying ...
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“Sleeping Organic - 430637 (When we first received the mattress, 4 layers custom bui...)”
When we first received the mattress, 4 layers custom built, it was extremely comfortable, we were in awe but 2 months ago, we decided to replace the mattress encasing that cost $595,on top of 5k, because we got tired of spot clean , WOW.... the casing replacement was a TOTAL ...
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“Restwell (Canada) - 437490 (Customer Service is never as good as their sales)”
We bought a mattress that was supposed to be warrantied for 20 years. We're 10 years in. On a visual inspection you can see the side is compressed and their is an impression. Impossible for two people to sleep comfortably without rolling into each other. In past, my partner and ...
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“Essentia Classic 8 - 445178 (Essentia Breaches Return Policy: Warning to Consumers)”
As reviewers of mattresses, we wanted to be sure you are aware of the following experience we have been enduring with Essentia Natural Mattress Company. We are trying our best now to warn consumers about this. Newly weds in November 2018, my husband and I decided to make one of ...
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“Awara Latex Hybrid - 452574 (Much Less than Manufacturer promised)”
I had been having problems with standard innerspring/foam mattresses. Not comfort but allergic reactions to foam. After much investigating decided to try Awara. Got mattress put on my box spring and waited for it to recover from packing. It had arubbery smell which became less but never left. Also 13" ...
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“Nectar - 453227 (SCAM Offer for $75 Amazon Gift Card)”
While I am overall happy with the mattress, their customer service is horrible. I have been in contact via e-mail with Nectar for two months for both myself and the person to whom I referred the mattress. The on-line offer, verbally confirmed by Nectar in the one phone call in ...
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“DreamCloud Premier - 456597 (Comfortable but sides tend to collapse or sag on sides)”
I purchased the luxe queen sized bed and ordered the adjustable frame, when it was delivered I realized they sent both the regular frame and the metal adjustable frame, I contacted customer support which said they would email me a return label, after not receiving the label I emailed customer ...
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“TEMPUR-Pedic - 457385 (I tried to exchange or get my money back after I purchased)”
No one in customer service was helpful. They sent papers for me to measure the mattress and wanted pictures of the mattress, yet, I was told that they just couldn't help me. I slept on a wonderful temper pedic, but my ex got that mattress. So, I bought my own. ...
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“Stewart & Hamilton - 457895 (I am not a complainer, but when I purchased this in Sept...)”
I am not a complainer, but when I purchased this in September 2016 they guaranteed it would be wonderful. (Delivered September 24th) Well, this was not the case I couldn't sleep on it from the start. I asked after one week if we could trade for a different mattress, they ...
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“Dream Star - 460864 (Completely fell apart)”
2 weeks after purchasing our Dreamstar mattress one of the diamond shape patterns came undone, causing it to completely come apart. Upon calling the business we purchased it from, they didn't return our calls for months. Finally when a Dreamstar rep star was reached, they were the most rude and ...
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“NordicRest - 464891 (This is the worst matteress ive ever owned and was lied to)”
This is the worst mattress that I've ever owned, the customer service was horrible, I was lied to that there was a 9 year warranty on it, I've only owned the mattress for 43 days and it feels like I've owned it for 20 years, I would never recommend this ...
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“Sleep Number - 471907 (Lots of hype and less quality of life)”
Purchase our second select comfort in 2015 First one in 1997. We discarded the first one because the topper needed to be cleaned and it was not able to be. The company wanted to sell new ones. So after deciding to get the one with separate controls the nightmare began. ...
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“Personal Comfort Advanced - 473809 (Worst Service)”
We purchased this bed in February after my husband's cancer diagnosis. We have had problems with the comfort of the mattress, as well as the worst customer service we've ever experienced. We have received two replacements since the purchase. The original topper was hard as a rock, it took 3 ...
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“Old West - 474019 (Do NOT purchase from Old West)”
I bought this mattress about 5-6 years ago and it is already significantly worn. There are body indentations and it’s lost support, I wake up with neck, shoulder and hip aches and pains. This has been going on months. I reached out to the store to replace under the 10 ...
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“Beloit Mattress - 475357 (From Beautiful Product to Questionable Quality Control)”
The Beloit Mattress Topper is marketed as a College Dorm must-have. That said, with less than 3 years of use, the mattress topper did not hold up to its name. When the Beloit mattress topper arrived, it was absolutely gorgeous: American made, quality stitching, attention to detail. I felt quite ...
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“Dynasty - 475431 (poor customer service bed was suppose to be medifirm terribl)”
service is terrible, salesman left us on our own. got busy, no help, mattress is like sleeping on concrete. would not recommend as warranty isn’t as stated. you can have mattress fixed at additional cost and delivery charges , do it’s really not a warranty at sll
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“Serta iComfort Aura EFX - 493028 (I've had this bed for 5 years and it has given me more ba...)”
I've had this bed for 5 years and it has given me more back problems than i had before i started using it. They replaced it once and its still horrible. Its also super hot. Tried a topper and new frame and that didn't even help. I would never recommend ...
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“Restonic Visionary - 491598 (Piece of junk)”
Have only owned this mattress for about a year. The indents on my side and my spouses side are ridiculous! I actually had to go out a buy a large piece of foam to fill the hole where my body lies! (which moves around all over).The store where I purchased ...
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“Pure LatexBliss Ultimate - 496378 (Purchased our mattress in 2011. I had a warranty issue a...)”
Purchased our mattress in 2011. I had a warranty issue and they replaced the mattress. I had another warranty issue in 2013 and they replaced the mattress again. I just called with another warranty issue and I was told that "merchandise already processed as a previous warranty replacement in the ...
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“Simmons Beautyrest Hotel Diamond 4 Luxury Firm - 498675 (Much too soft for good alignment)”
I did not order this soft mattress.It was a replacement for the original purchase as the delivery man sliced the pillowtop.When I went back to the Brick to complain it was too soft and not what I ordered their response was it is the 2020 model with no changes and ...
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“Amerisleep AS4 - 502373 (Only lasted a year)”
It was great for about a year. Then it started to break down and sag in the middle. It is worn where i normally sleep. If my boyfriend sleeps with me we both roll toward the center. It’s terrible. Customer service is poor. Did not honor the warranty. Tried to ...
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“Golden Mattress Company - 502513 (Like sleeping in a hammock after a year, joke of a warranty)”
At first we were very pleased with the mattress, and how it felt. However within the first year our mattress started sinking in both places where we sleep. By 18 months the indentions were so bad you could see them with our bed made up. Contacted the company we bought ...
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“WinkBeds EcoCloud Hybrid - 510627 (Softer than most latex mattresses, but false advertising)”
I purchased the EcoCloud Hybrid because they advertise it to be, “100% All-Natural, Absolutely no synthetic foams, fibers, fillers, glues or dyes.” “ No chemicals, sprays or synthetic materials are used ever”. This is important to me because I have chemical sensitivities & asthma. I have known reactions to adhesives, ...
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“REM Sleep Martinique - 513823 (Advertised lifetime Warranty- Is no warranty)”
The Bed is Disintegrating right under us!! I called and sent pictures and once I mentioned the lifetime warranty, that was the end of the discussion. Randy is completely ignoring me. Not a reputable company.
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“Charles P Rogers Estate Lifetime 7000 Extra Comfort - 515783 (Not as expected)”
From looking at the Estate 7000 diagram on the web site it looked plush and if anything on the soft side. When we got the mattress it was anything but soft, so be careful when purchasing. I do believe it is a very well made mattress and am disappointed it ...
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“Arizona Premium - 517331 (I should have purchase from a different manufacturer)”
Me and my wife are very dissatisfied with our purchase. After just 5 years their blended latex mattress as you can see is failing. I contacted the owner Ken Hightower via telephone and email and he seem polite and requested photo to be sent to him. After receiving photos from ...
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“Serta Perfect Sleeper Elite Glengate Luxury Firm Pillowtop - 524037 (The mattress sags in on both sides. Has a big hump in the...)”
The mattress sags in on both sides. Has a big hump in the middle and I feel off balance .you can see the sags when you make up the bed. The seller was not sympathetic and basically let me know that if it did not measure at least a inch ...
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“TEMPUR-Pedic - 524558 (Temperpedic does NOT honor their warranty)”
I have ALL original paperwork but Temperpedic tells me to call Leggit and Platt...they tell me to call Temperpedic. Try calling their customer service...you will hold for 1 hour- 2 1/2 hours. It doesn't matter what store you buy from, it comes back to Temperpedic only takes care of SALES ...
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“Restonic Visionary - 527308 (Poor Service with destroyed mattress)”
This has been the hardest company to work with. My mattress was delivered by 2 gentleman contracting through the the DUMP. These gentleman had my mattress folded in half with a sting around it. So with that being said me and my partner roll to the middle. I have placed ...
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“Dream Star - 530480 (bad quality product and worst warranty)”
Bought this matter was from a supplier where I buy my mattress all the time. Supplier always was helpful but manufactures is really bad with the product and worst with there service. Supplier stop carrying this brand after lots of complaint from customer. I would not recommend this brand to ...
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“Electropedic - 534036 (Unprofessionalism)”
The owner of Electropedic in Burbank, CA is totally unprofessional. A family member of mine spoke with him on the phone and after a couple of conversations said, "Do you think a business wants to sell to you?" I jumped in and asked him if he thought was professional. He ...
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“Corsicana - 537578 (I bought a queen mattress manufactured by Corsicana Mattr...)”
I bought a queen mattress manufactured by Corsicana Mattress on 09/10/2020. Although the date of its manufacture was on 08/10/2020, The product already has waves and there is a bulging out on the middle of the mattress. Since I cant flip the mattress over, it becomes worn on either side ...
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“Country Living - 540236 (I am unable to get ahold of the company to return the mat...)”
I am unable to get ahold of the company to return the mattress. I have tried to call, email and text with no response.
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“Avocado Green Pillow Top - 541395 (nice feel, but back pain)”
Decided to try the avocado green mattress with pillow top because it was rated #1 on consumer reports and my in-laws love there's. The mattress feels nice and well made and has a nice bounce to it. However I was waking up with hip pain, avocado was happy to send ...
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“Badcock Legends Legends Firm - 543440 (Badcock is horrible at helping the customers to be satisf...)”
Badcock is horrible at helping the customers to be satisfied and we’ve had to endure this bed way too long!!!! But we have saved and are gonna but a new one never from them.
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“Dr Breus Bed - 544437 (What a rip!)”
I purchased this bed from Sleepy's some years ago and it was quite expensive (over $2000). Had it delivered to my home and set up. For about a month, it felt great. Felt comfortable, supportive, didn't sleep hot. After a while, though, I started to notice it was sinking on ...
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“Country Living Napa Medium - 556649 (Unresponsive to emails)”
I have been trying to get a hold of Country Living Mattress for about 2 weeks to return my mattress. I have sent many emails and no response. I can't seem to be able to find a phone number to call them directly. I don't know if they have gone ...
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“Country Living Hudson Medium - 557049 (Not as Good as Advertised)”
I was excited after reading the ads on this mattress. However, after sleeping on it for 7 months, it has not lived up to its claims. My back still hurts and it sinks on the side my husband sleeps on so I roll over to his side because he is ...
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“Cannon Sleep - 559004 (Works for 6 months, then loses all support)”
I bought this from Costco assuming it is going to have an acceptable quality, this was the worse mattress I have ever had. Customer support was one of the worst I have seen and they have changed the name of the company to cannon mattress. I guess that is their ...
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“Original Mattress Factory Classic - 559715 (Worst experience ever buying bedding. Horrible sales person)”
Totally mislead by the sales person. This mattress is totally un-sleepable. The sales person I spoke to was rude and constantly interupted when I was speaking. Will never set foot in their stores again and will warn everyone of their tactics when the subjuest comes up. One $800 mistake is ...
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“Restonic - 561372 (Broke at two years and wouldn't replace without us driving)”
We loved this mattress until it broke on my husband's side just 2 years in. He is 6'1 and 180 lbs - yet his side completely caved in and you could see the at the end of the mattress how it tilted and caved on his side. We got approved ...
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“Beautyrest Black Desiree Luxury Firm - 563511 (Foam layers sag & give-out in less than 2 years)”
I bought a Beautyrest "Black Desiree Firm" mattress with a suggested retail of over $2k. So I thought I was buying quality that would last, It didn't! I am not a large person. I am height / weight proportionate weighing 165 lbs. So I was very surprised to realize my ...
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“Sleep Number Innovation - 564186 (Don't buy)”
This company is a rip off scam. Mattresses are nothing but an overrated air mattress and don't back the warranty. Customer service is nonexistence and they could care less about your problems. Once they have your money, they don't care. Then you're stuck with the base, because in tiny print ...
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“Sleepwell - 565870 (BUYER BEWARE)”
Purchased the Sleepwell mattress and box spring in September 2021. Defect in mattress cited in November 2021. Submitted Warranty Claim in November 2021 with required photos showing the defect. As of today, 12 weeks later, no disposition or response received! Very poor Customer Support!! Back pain continues!!! BUYER BEWARE!!!!
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Store Reviews
Praise for Customer Service
- Purchased from Sleepy's (New York, NY)
- The Sealy Posturepedic line by Sealy
- Purchased from Sleep King of Florida (Sarasota, FL)
- The ComforPedic line by Beautyrest
- Purchased from FloBeds (Fort Bragg, CA)
- The FloBeds Latex line by FloBeds
- Purchased from Mattress Firm
- Purchased from Bed Pros (Sarasota, FL)
- The TEMPUR-Pedic brand
- Purchased from Short Furniture (Litchfield, IL)
- The Bemco MemoryRest line by Bemco
- Purchased from Syracuse Mattress (Syracuse, NY)
- The Therapedic brand
- Purchased from Ashley Furniture (Champaign, IL)
- Purchased from Schwartz Furniture (Port Hawkesbury, NS)
- The Sealy brand
- Purchased from Banner Mattress
“Mattress Firm inNew York,NY - 1015 (Good store in Manhattan)”
Overall, a good experience.
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“Sleep King inSarasota,FL - 1539 (Great Buying Experience)”
Excellent experience, we bought a queen set from sleep king. We got a great value for our money from sleep king, and best of all, they give outstanding customer service. The deliver was on time, nice guys, quick and friendly. The store also gave us a comfort exchange which turned ...
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“FloBeds inFort Bragg,CA - 1534 (No more 'mystery mattress')”
I got a Flobed 6 weeks ago and love it. It was the replacement for a Serta pillowtop that was horrible. The Serta started great but within 6 months was really showing the wear - big depressions where we slept. $1100 on a mattress that was worthless in under 4 ...
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“Mattress Firm - 1523 (Great Customer Service - They Really Do Want You to Sleep Happy)”
Mattress Firm gives a satisfaction guarantee for 100 days. I am a picky shopper; any store that offers a 100 day guarantee or your money back (minus the pickup fee which is fair) gets my service every time. I definitely used this policy to my satisfaction. Our salesman was very ...
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“Bed Pros Mattress inSarasota,FL - 1503 (Great Customer Service / Quality Products)”
Russ went above and beyond to make sure I was getting the best deal on a Tempur-Pedic mattress. His committment to customer service is more than I ever expected. He made the process hassle free, offered great pricing, andprovided a fast delivery. I highly recommend this store and will definitely ...
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“Short Furniture inLitchfield,IL - 1501 (Nice store)”
We enjoy going to Short Furniture. They have a good staff and are always eager to help. The entire store is attractive and easy to find what ever you are looking for. We had found that all of the sales people are pretty knowledgeable. There is usually a good supply ...
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“Syracuse Mattress inSyracuse,NY - 1497 (Fantastic Experience)”
Had a great experience at Syracuse Mattress while buying a bed for my son at college. Awesome people and delivered our mattress within an hour of purchase. Unlike other stores we visited Syracuse Mattress made us feel comfortable and at ease without playing games with pricing. We told them what ...
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“Ashley Furniture Home Store inChampaign,IL - 1492 (Great Experience )”
I built a new house and needed new furniture. I went to several different furniture stores and when i went to Ashley Furniture and seen the selection they had I knew this was the place I was going to buy. I met with a very friendly and helpful salesman by ...
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“Schwartz Furniture inPort Hawkesbury,NS - 1486 (Great place to shop!)”
Shopped there for bedroom stuff and living room stuff! Walked away happy, prices and service were outstanding!!! The staff is awesome, very nice!!! I am on my way to purchase a new washer and dryer from them! Nelda & Deiter Lux
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“Banner Mattress - 1773 (No Fuss Shopping)”
After being told what we were looking for, salesman directed us to the mattresses that fit our criteria and let us try them out. He answered every question thoroughly and with knowledge. He was pleasant and not pushy the way some mattress salesmen are.
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