comfort pad disaster, been replaced every 6 months

this is a very overpriced item that I've constantly had problems with the comfort pad tearing all the way through where the pad meets the edge of the bed and then your bed becomes rounded off and looks terrible when made. I have replaced it under warranty and currently on my forth foam pad and it is now out of free replacement warranty. Customer service is terrible as they expect the customer to try take the bed apart, install new pad, and shrink wrap it up to return it to them. I have talked to them several times and they will not admit to having a design flaw in this bed but there is no way this 2 inch pad should split apart and droop. A bad bed and company that could care less

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Cons:
  • Customer Service
  • Price
  • Product Quality
  • Repairs
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$4,000

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated