Serta and its licensees together are the #1 mattress manufacturers in the United States. Serta's product portfolio includes the Perfect Sleeper®, which is the Only Official Mattress of the National Sleep Foundation, and the iComfort® Sleep System, both named Consumers Digest Best Buys. Serta through its licensees also manufactures the iSeries® Hybrid Sleep System and the exclusive Trump Home® and Bellagio at Home® mattress collections.
As the leading provider of mattresses to the hospitality industry, Serta partners with hotel groups such as Hilton Worldwide, Marriott International, Intercontinental Hotels Group, Choice Hotels International, Best Western International, Omni Hotels and Resorts, as well as Bellagio Las Vegas. Serta has 23 U.S. and four Canadian manufacturing plants. In addition, Serta is distributed internationally in more than 150 other countries. With its worldwide network, Serta is able to respond quickly to customers' needs while still preserving strict control standards to ensure the highest quality. For more information, visit www.serta.com.
The Counting Sheep
Serta launched the Counting Sheep national campaign in 2000 and it has been a success with consumers nationwide ever since. In 2008, the Serta Counting Sheep were selected by Advertising Week as the Advertising Icon of the Year. The reluctant brand icons were later immortalized in the Advertising Icon Hall of Fame.
Our Product Portfolio
Serta is proud to offer a variety of innovative products with today’s most advanced comfort and support features. The Serta product portfolio includes:
For more information, visit us at www.serta.com.
Really comfortable when new.
Can't feel shaking or disturbance when my partner moves.
Nice, firm edge.
Develops body impressions. Sleeping surface is lumpy or uneven.
Warranty claims process is unfair or inefficient.
The Serta Perfect Sleeper is the Only Official Mattress of the National Sleep Foundation, designed to help solve 5 common ... See Serta Perfect Sleeper models »
The Sertapedic mattress collection is designed to offer the quality expected from the Serta brand at exceptional values. Sertapedic features ... See Sertapedic models »
America's Mattress is a network of independent sleep shops across the United States that sells Serta products exclusively. Select ... See America's Mattress models »
Contentment and opulence are the hallmarks of your Bellagio luxury hotel experience. Now you have the exclusive opportunity to recreate ... See Serta Bellagio models »
Serta introduces an exclusive sleep system designed with input from a leading orthopedic surgeon to help provide the individualized comfort ... See Serta Dr Greene models »
Introducing the new iComfort Sleep System by Serta, featuring our Cool Action™ Gel Memory Foam - the world’s first memory ... See Serta iComfort models »
Trump Home™ by Serta Trump is a name synonymous with the upscale lifestyle, superior quality and success of Donald Trump ... See Serta Trump Home models »
Every iComfort mattress features our breakthrough Cool Action™ Dual Effects® Gel Memory Foam. This is the world’s first material ... See Serta iComfort Directions models »
Mattresses by Serta inspired by the life and home of Paula Deen. Just like Paula's cooking, it's all ... See Serta Paula Deen models »
Trump Home™ Luxury by Serta Transform your bedroom into a luxury destination every night with the new Trump Home Luxury ... See Serta Trump Home Luxury models »
Serta mattresses are recommended by 65% of owners on GoodBed (based on 11,306 ratings + 242 reviews).
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Thanks for sharing this with us. We are happy to hear you are enjoying this mattress!
Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.
Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.
Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.
Thank you for sharing your experience with us. We would be able to offer better assistance if we were aware of the collection and model you had.
You want to make sure that your frame is providing your mattress with proper center support. All of our mattresses are backed by our warranty. To understand what is and what is not covered, please see our online warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/Serta%20Warranty%20Brochure%20Updated%201-2016.pdf
Thank you for sharing your experience with us. It sounds like this mattress may be too firm for your comfort preferences. As you mentioned, adding a mattress topper will provide additional comfort.
In the future when shopping for mattresses, we recommend noting what you dislike about the comfort level and what you do like about this mattress to find the mattress that suits your needs perfectly.
Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on your preference when it comes to comfort. There are also many different contributors to back pain. Please keep in mind that this mattress is covered under warranty. For more information on what is covered, please visit: http://bit.ly/1K1Zdqr
We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We conduct very thorough quality testing at our Research & Development lab where we simulate years of wear on our Perfect Sleeper mattresses, and have consistently determined that body impressions less than 1 1/2" are considered normal after consistent use of the mattress. Anything greater than this would be covered by warranty. We suggest rotating the mattress and making sure that the box spring and bed frame are providing proper support. Regular rotation can help even out wear. For more information on our warranty and how to properly support your mattress, please visit: http://bit.ly/1K1Zdqr
Thank you for sharing your feedback with us. We would be able to provide additional information if we knew the model you were referring to, but normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. Please keep in mind that your mattress is protected against manufacturing defects under our warranty. To learn more about what is and is not covered under the warranty, please see our online warranty brochure: http://bit.ly/1K1Zdqr
Thank you for sharing your experience. We are sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use.
We recommend making sure that the box spring and bed frame are still up to par and providing proper support.
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Serta is a large mattress manufacturer founded in 1931 that is based in Hoffman Estates, IL the United States.
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