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Price Range (queen-size mattress)

Most models from this brand are priced:

  • $1k or less
  • $2k or less
  • $3k or less
  • $4k or less
  • $4k or more

We Make the World’s Best Mattress

Serta and its licensees together are the #1 mattress manufacturers in the United States. Serta's product portfolio includes the Perfect Sleeper®, which is the Only Official Mattress of the National Sleep Foundation, and the iComfort® Sleep System, both named Consumers Digest Best Buys. Serta through its licensees also manufactures the iSeries® Hybrid Sleep System and the exclusive Trump Home® and Bellagio at Home® mattress collections.

As the leading provider of mattresses to the hospitality industry, Serta partners with hotel groups such as Hilton Worldwide, Marriott International, Intercontinental Hotels Group, Choice Hotels International, Best Western International, Omni Hotels and Resorts, as well as Bellagio Las Vegas. Serta has 23 U.S. and four Canadian manufacturing plants. In addition, Serta is distributed internationally in more than 150 other countries. With its worldwide network, Serta is able to respond quickly to customers' needs while still preserving strict control standards to ensure the highest quality. For more information, visit www.serta.com.

The Counting Sheep

Serta launched the Counting Sheep national campaign in 2000 and it has been a success with consumers nationwide ever since. In 2008, the Serta Counting Sheep were selected by Advertising Week as the Advertising Icon of the Year. The reluctant brand icons were later immortalized in the Advertising Icon Hall of Fame.

Our Product Portfolio

Serta is proud to offer a variety of innovative products with today’s most advanced comfort and support features. The Serta product portfolio includes:

  • The Serta Perfect Sleeper®: The best-selling premium mattress in the United States, and the first official mattress of the National Sleep Foundation.
  • The iComfort® Sleep System by Serta®: The world’s first memory foam infused with the support and cooling touch of Serta’s MicroSupport™ gel.
  • Trump Home™ by Serta®: A collection of innerspring and specialty mattresses inspired by the upscale lifestyle of Donald Trump and the Trump Empire.
  • Perfect Day® by Serta: Serta’s top-of-the-line mattress collection designed for a rejuvenating sleep experience.
  • Sertapedic®: Designed to deliver the comfort and quality of Serta at exceptional values.

For more information, visit us at www.serta.com.

Bottom Line What's this brand like?

Most Common Praise
What do owners of this brand love most?

Initial Comfort

Really comfortable when new.

Edge Support

Nice, firm edge.

Motion Isolation

Can't feel shaking or disturbance when my partner moves.

Most Common Complaints
What makes an owner of this brand unhappy?

Surface Integrity

Develops body impressions. Sleeping surface gets lumpy or uneven over time.

Warranty Claims

Warranty claims process is unfair or inefficient.

Models Serta

  • 84/10
    (498 models)
  • 80/10
    (127 models)
  • 78/10
    (49 models)
  • 77/10
    (30 models)
  • 75/10
    (22 models)
  • 75/10
    (18 models)
  • 72/10
    (139 models)
  • 70/10
    (53 models)
  • 66/10
    (5 models)
  • No Rating
    (4 models)
  • No Rating
    (7 models)
  • No Rating
    (3 models)
  • No Rating
    (9 models)
  • 76/10
    (13 models)
  • 76/10
    (30 models)
  • 73/10
    (5 models)
  • 73/10
    (16 models)
  • No Rating
    (2 models)
  • No Rating
    (3 models)
  • No Rating
    (19 models)
  • No Rating
    (3 models)
  • No Rating
    (4 models)
  • No Rating
    (7 models)
  • No Rating
  • 77/10
  • No Rating
  • 76/10

Popular Models

Expand all model details  

See all Serta mattress models →

Reviews Serta

Serta mattresses are recommended by 63% of owners on GoodBed (based on 8,122 ratings + 230 reviews).

Do you have something to say about your Serta mattress? Write a Review!

Recent Praise Serta

  • Comfort: Slightly too hard
  • Support: Excellent
  • Durability: Slightly better
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Pressure Relief
Overall Support
Surface Integrity
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Too hot
Pros:
Assembly
Customer Service
Delivery Service
↓ See More ↓
Edge Support
Professionalism
Retailer Service
Shopping Efficiency
Overall Support
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Too hot
Pros:
Overall Comfort
Firm Support
Long-Term Comfort
↓ See More ↓
Pressure Relief
Overall Support
Surface Integrity
Overall Value
Cons:
Temperature Control


  • Comfort: Just right
  • Support: Excellent
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Natural Materials
Professionalism
Retailer Service
Sex
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Slightly worse
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:
Edge Support
Firm Comfort
Initial Comfort
↓ See More ↓
Surface Integrity
Overall Value
Cons:
Long-Term Comfort


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Conforming
Overall Durability
↓ See More ↓
Long-Term Comfort
Quick Response
Overall Support
Surface Integrity
Temperature Control
Overall Value
Cons:
None

Official Response

By Customer Care from Serta on October 6, 2014

Hi Diane,

Thanks for sharing this with us. We are happy to hear you are enjoying this mattress!


  • Comfort: Just right
  • Support: Good
  • Durability: Slightly worse
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:
Appearance
Overall Comfort
Delivery Cost
↓ See More ↓
Natural Materials
Price
Professionalism
Shopping Efficiency
Cons:
Conforming
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Overall Support
Surface Integrity
Overall Value
Warranty Terms

Official Response

By Customer Care from Serta on October 6, 2014

Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.


  • Comfort: Slightly too hard
  • Support: Good
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Allergen Resistance
Assembly
Delivery Service
↓ See More ↓
Overall Durability
Edge Support
Natural Materials
Overall Value
Cons:
Overall Comfort
Customer Service
Pressure Relief
↓ See More ↓
Overall Support
Surface Integrity

Official Response

By Customer Care from Serta on October 6, 2014

Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.


  • Comfort: Just right
  • Support: Good
  • Durability: Slightly worse
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:
Assembly
Localness
Conforming
↓ See More ↓
Delivery Cost
Delivery Service
Edge Support
Financing
Initial Support
Maneuverability
Motion Isolation
Natural Materials
Product Consistency
Professionalism
Quick Response
Responsiveness
Sales Pressure
Shopping Efficiency
Smell
Sound
Surface Integrity
Temperature Control
Thickness
Transparency
Cons:
Center Support
Dual Comfort
Overall Durability
↓ See More ↓
Long-Term Comfort
Long-Term Support
Product Information
Repositioning
Slow Response
Overall Support
Overall Value

Official Response

By Customer Care from Serta on October 6, 2014

Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.


  • Comfort: Just right
  • Support: Excellent
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Assembly
Overall Comfort
Customer Service
↓ See More ↓
Delivery Service
Delivery Speed
Edge Support
Firm Comfort
Initial Comfort
Long-Term Comfort
Motion Isolation
Natural Materials
Promotions
Overall Support
Surface Integrity
Cons:
None

Official Response

By Customer Care from Serta on October 6, 2014

Hi Ken,

Congratulations on the new mattress! We are happy to hear it's working out for you, and we hope you enjoy it for years to come.

See all Serta mattress reviews →

Recent Complaints Serta

  • Comfort: Just right
  • Support: Don't know
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Overall Support
Cons:
Overall Durability
Edge Support
Motion Isolation
↓ See More ↓
Overall Value


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
Overall Comfort
Cons:
Center Support
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Product Quality
Overall Support
Surface Integrity
Overall Value


  • Comfort: Just right
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Just right
Pros:
Edge Support
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Long-Term Comfort
↓ See More ↓
Product Quality
Overall Support
Surface Integrity
Overall Value


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Occasionally
  • Temperature: Too hot
Pros:
Overall Comfort
Motion Isolation
Natural Materials
Cons:
Overall Durability
Edge Support
Product Consistency
↓ See More ↓
Overall Support
Overall Value


  • Comfort: Way too hard
  • Support: Don't know
  • Durability: Same
  • Pressure relief: Don't know
  • Temperature: Too hot
Pros:
Appearance
Edge Support
Motion Isolation
Cons:
Overall Comfort
Firm Comfort
Flip-Ability
↓ See More ↓
Price
Return Policy
Smell
Overall Value

Official Response

By Serta Care from Serta on October 1, 2015

Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.


  • Comfort: Way too hard
  • Support: Poor
  • Durability: Same
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Overall Durability
Edge Support
Motion Isolation
↓ See More ↓
Overall Value
Cons:
Firm Comfort
Firm Support

Official Response

By Serta Care from Serta on October 1, 2015

Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional comfort.


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Overall Support
↓ See More ↓
Overall Value

Official Response

By Serta Care from Serta on September 21, 2015

Normal body impressions should be expected after you've been sleeping on a mattress for some time. Adding a mattress topper can provide an extra layer of comfort. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have.
https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf


  • Comfort: Way too soft
  • Support: Poor
  • Durability: Same
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
Edge Support
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Overall Support
↓ See More ↓
Overall Value

Official Response

By Serta Care from Serta on September 21, 2015

For warranty inquiries and general information via Serta, you can call 1-888-557-3782.


  • Comfort: Just right
  • Support: Good
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Just right
Pros:
Overall Comfort
Edge Support
Motion Isolation
Cons:
Center Support
Overall Durability
Flip-Ability
↓ See More ↓
Long-Term Support
Product Quality
Return Policy
Surface Integrity
Temperature Control
Overall Value
Warranty Claims
Warranty Terms

Official Response

By Serta Care from Serta on September 21, 2015

We can assure you that Serta stands behind the warranty 100% and if there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf


  • Comfort: Just right
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
Edge Support
Firm Comfort
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Overall Support
↓ See More ↓
Overall Value

Official Response

By Serta Care from Serta on September 21, 2015

We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

See all Serta mattress reviews →

Q&A Serta

See questions from other mattress shoppers

Answered by Serta (10)


Related Questions (168)

About this Manufacturer Serta

Status:
Active

Details

Support Core:
Varied
Price Range:
Upper-Mid ($1,000-$1,500)

Contact

Phone:
(847) 645-0200
Phone:
(888) 557-3782 (US Toll-Free)
Phone:
(877) 809-0094 (Canada Toll-Free)
Web:
Serta website

Company

Located:
Hoffman Estates, IL
Tagline:
We Make the World’s Best Mattress
Founded:
1931

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Additional Information Serta

Description:

Serta is a large mattress manufacturer founded in 1931 that is based in Hoffman Estates, IL the United States.

Editor's Note(s):

  • Serta's parent company is known as National Bedding Company. Serta mattresses are available at Sleepy's, Mattress Firm, Sears, Macy's, Badcock Home Furniture & More, JCPenney, and Farmers Home Furniture, along with many other mattress retailers.

Corrections:

Have an update or correction to our information about Serta? If so, please take a moment to suggest an edit.

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