Always Comfortable

Serta and its licensees together are the #1 mattress manufacturers in the United States. Serta's product portfolio includes the Perfect Sleeper®, which is the Only Official Mattress of the National Sleep Foundation, and the iComfort® Sleep System, both named Consumers Digest Best Buys. Serta through its licensees also manufactures the iSeries® Hybrid Sleep System and the exclusive Trump Home® and Bellagio at Home® mattress collections.

As the leading provider of mattresses to the hospitality industry, Serta partners with hotel groups such as Hilton Worldwide, Marriott International, Intercontinental Hotels Group, Choice Hotels International, Best Western International, Omni Hotels and Resorts, as well as Bellagio Las Vegas. Serta has 23 U.S. and four Canadian manufacturing plants. In addition, Serta is distributed internationally in more than 150 other countries. With its worldwide network, Serta is able to respond quickly to customers' needs while still preserving strict control standards to ensure the highest quality. For more information, visit www.serta.com.

The Counting Sheep

Serta launched the Counting Sheep national campaign in 2000 and it has been a success with consumers nationwide ever since. In 2008, the Serta Counting Sheep were selected by Advertising Week as the Advertising Icon of the Year. The reluctant brand icons were later immortalized in the Advertising Icon Hall of Fame.

Our Product Portfolio

Serta is proud to offer a variety of innovative products with today’s most advanced comfort and support features. The Serta product portfolio includes:

  • The Serta Perfect Sleeper®: The best-selling premium mattress in the United States, and the first official mattress of the National Sleep Foundation.
  • The iComfort® Sleep System by Serta®: The world’s first memory foam infused with the support and cooling touch of Serta’s MicroSupport™ gel.
  • Trump Home™ by Serta®: A collection of innerspring and specialty mattresses inspired by the upscale lifestyle of Donald Trump and the Trump Empire.
  • Perfect Day® by Serta: Serta’s top-of-the-line mattress collection designed for a rejuvenating sleep experience.
  • Sertapedic®: Designed to deliver the comfort and quality of Serta at exceptional values.

For more information, visit us at www.serta.com.

Bottom Line What's this brand like?

Most Common Praise
What do owners of this brand love most?

Initial Comfort

Really comfortable when new.

Motion Isolation

Can't feel shaking or disturbance when my partner moves.

Edge Support

Nice, firm edge.

Most Common Complaints
What makes an owner of this brand unhappy?

Surface Integrity

Develops body impressions. Sleeping surface is lumpy or uneven.

Warranty Claims

Warranty claims process is unfair or inefficient.

Models Serta

  • 84/10
    (525 models)
  • 81/10
    (132 models)
  • 79/10
    (49 models)
  • 78/10
    (30 models)
  • 75/10
    (22 models)
  • 74/10
    (18 models)
  • 70/10
    (89 models)
  • 67/10
    (5 models)
  • No Rating
    (4 models)
  • No Rating
    (7 models)
  • No Rating
    (3 models)
  • No Rating
    (9 models)
  • 76/10
    (7 models)
  • 75/10
    (13 models)
  • 68/10
    (10 models)
  • No Rating
    (3 models)
  • No Rating
    (3 models)
  • No Rating
    (4 models)
  • No Rating
  • 77/10
  • No Rating
  • 77/10

Popular Models

Expand all model details  

See all Serta mattress models →

Reviews Serta

Serta mattresses are recommended by 65% of owners on GoodBed (based on 11,306 ratings + 242 reviews).

Do you have something to say about your Serta mattress? Write a Review!

Recent Praise Serta

  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Slightly too hard
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Pressure Relief
Overall Support
Surface Integrity
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Fair
Pros:
Assembly
Customer Service
Delivery Service
↓ See More ↓
Edge Support
Professionalism
Retailer Service
Shopping Efficiency
Overall Support
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Fair
Pros:
Overall Comfort
Firm Support
Long-Term Comfort
↓ See More ↓
Pressure Relief
Overall Support
Surface Integrity
Overall Value
Cons:
Temperature Control


  • Comfort: Just right
  • Support: Excellent
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Natural Materials
Professionalism
Retailer Service
Sex
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Moderately worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Edge Support
Firm Comfort
Initial Comfort
↓ See More ↓
Surface Integrity
Overall Value
Cons:
Long-Term Comfort


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Conforming
Overall Durability
↓ See More ↓
Long-Term Comfort
Quick Response
Overall Support
Surface Integrity
Temperature Control
Overall Value
Cons:
None

Official Response

By Customer Care from Serta on October 6, 2014

Hi Diane,

Thanks for sharing this with us. We are happy to hear you are enjoying this mattress!


  • Comfort: Just right
  • Support: Good
  • Durability: Moderately worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Appearance
Overall Comfort
Delivery Cost
↓ See More ↓
Natural Materials
Price
Professionalism
Shopping Efficiency
Cons:
Conforming
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Overall Support
Surface Integrity
Overall Value
Warranty Terms

Official Response

By Customer Care from Serta on October 6, 2014

Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.


  • Comfort: Slightly too hard
  • Support: Good
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Allergen Resistance
Assembly
Delivery Service
↓ See More ↓
Overall Durability
Edge Support
Natural Materials
Overall Value
Cons:
Overall Comfort
Customer Service
Pressure Relief
↓ See More ↓
Overall Support
Surface Integrity

Official Response

By Customer Care from Serta on October 6, 2014

Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.


  • Comfort: Just right
  • Support: Good
  • Durability: Moderately worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Assembly
Localness
Conforming
↓ See More ↓
Delivery Cost
Delivery Service
Edge Support
Financing
Initial Support
Maneuverability
Motion Isolation
Natural Materials
Product Consistency
Professionalism
Quick Response
Responsiveness
Sales Pressure
Shopping Efficiency
Smell
Sound
Surface Integrity
Temperature Control
Thickness
Transparency
Cons:
Center Support
Dual Comfort
Overall Durability
↓ See More ↓
Long-Term Comfort
Long-Term Support
Product Information
Repositioning
Slow Response
Overall Support
Overall Value

Official Response

By Customer Care from Serta on October 6, 2014

Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.

See all Serta mattress reviews →

Recent Complaints Serta

  • Comfort: Don't know
  • Support: Very Poor
  • Durability: Completely worn
  • Pressure relief: Always
  • Temperature: Don't know
Pros:
None
Cons:
Overall Comfort
Overall Durability
Price


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Moderately worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
None
Cons:
Adjustable Comfort
Surface Integrity
  • Purchased in Mar 2014

Official Response

By Serta Care from Serta on March 31, 2016

Thank you for sharing your experience with us. We would be able to offer better assistance if we were aware of the collection and model you had.

You want to make sure that your frame is providing your mattress with proper center support. All of our mattresses are backed by our warranty. To understand what is and what is not covered, please see our online warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/Serta%20Warranty%20Brochure%20Updated%201-2016.pdf


  • Comfort: Much too hard
  • Support: Very Poor
  • Durability: Like new
  • Pressure relief: Always
  • Temperature: Very Poor
Pros:
None
Cons:
Overall Comfort
Firm Comfort
Firm Support

Official Response

By Serta Care from Serta on March 31, 2016

Thank you for sharing your experience with us. It sounds like this mattress may be too firm for your comfort preferences. As you mentioned, adding a mattress topper will provide additional comfort.

In the future when shopping for mattresses, we recommend noting what you dislike about the comfort level and what you do like about this mattress to find the mattress that suits your needs perfectly.


  • Comfort: Don't know
  • Support: Very Poor
  • Durability: Very worn
  • Pressure relief: Sometimes
  • Temperature: Fair
Pros:
None
Cons:
Surface Integrity
Warranty Claims


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
None
Cons:
Center Support
Overall Comfort
Customer Service
↓ See More ↓
Long-Term Support
Pressure Relief
Price
Return Policy
Soft Comfort
Overall Support
Overall Value
Warranty Claims

Official Response

By Serta Care from Serta on March 17, 2016

Thank you for sharing your feedback with us. There are a variety of comfort options when it comes to mattresses and it all depends on your preference when it comes to comfort. There are also many different contributors to back pain. Please keep in mind that this mattress is covered under warranty. For more information on what is covered, please visit: http://bit.ly/1K1Zdqr


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
None
Cons:
Center Support
Overall Comfort
Customer Service
↓ See More ↓
Issue Resolution
Product Quality
Professionalism
Repairs
Retailer Service
Return Policy
Soft Comfort
Overall Support
Overall Value
Warranty Claims
Warranty Terms

Official Response

By Serta Care from Serta on March 10, 2016

We're sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. We conduct very thorough quality testing at our Research & Development lab where we simulate years of wear on our Perfect Sleeper mattresses, and have consistently determined that body impressions less than 1 1/2" are considered normal after consistent use of the mattress. Anything greater than this would be covered by warranty. We suggest rotating the mattress and making sure that the box spring and bed frame are providing proper support. Regular rotation can help even out wear. For more information on our warranty and how to properly support your mattress, please visit: http://bit.ly/1K1Zdqr


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
None
Cons:
Overall Comfort
Customer Service
Overall Durability
↓ See More ↓
Long-Term Support
Pressure Relief
Price
Product Quality
Soft Comfort
Overall Support
Surface Integrity
Overall Value
Warranty Claims

Official Response

By Serta Care from Serta on March 17, 2016

Thank you for sharing your feedback with us. We would be able to provide additional information if we knew the model you were referring to, but normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use. Please keep in mind that your mattress is protected against manufacturing defects under our warranty. To learn more about what is and is not covered under the warranty, please see our online warranty brochure: http://bit.ly/1K1Zdqr


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
None
Cons:
Center Support
Overall Comfort
Edge Support
↓ See More ↓
Overall Support

Official Response

By Serta Care from Serta on February 10, 2016

Thank you for sharing your experience. We are sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use.

We recommend making sure that the box spring and bed frame are still up to par and providing proper support.


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Price
Overall Value
Cons:
Center Support
Overall Comfort
Conforming
↓ See More ↓
Overall Durability
Firm Comfort
Return Policy
Overall Support
Surface Integrity


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Comfort
Firm Comfort
Cons:
Customer Service
Initial Support
Price
↓ See More ↓
Transparency
Overall Value

See all Serta mattress reviews →

Q&A Serta

See questions from other mattress shoppers

Answered by Serta (10)


Related Questions (185)

About this Manufacturer Serta

Status:
Active

Details

Support Core:
Varied
Price Range:
Upper-Mid ($1,000-$1,500)

Contact

Phone:
(847) 645-0200
Phone:
(888) 557-3782 (US Toll-Free)
Phone:
(877) 809-0094 (Canada Toll-Free)
Web:
Serta website

Company

Located:
Hoffman Estates, IL
Tagline:
Always Comfortable
Founded:
1931

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Additional Information Serta

Description:

Serta is a large mattress manufacturer founded in 1931 that is based in Hoffman Estates, IL the United States.

Editor's Note(s):

  • Serta's parent company is known as National Bedding Company. Serta mattresses are available at Sleepy's, Mattress Firm, Sears, Macy's, Badcock Home Furniture & More, JCPenney, and Farmers Home Furniture, along with many other mattress retailers.

Corrections:

Have an update or correction to our information about Serta? If so, please take a moment to suggest an edit.

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