People who are happy with their Saatva mattress frequently praise Overall Comfort, Customer Service, Overall Support, Overall Value and Natural Materials.
People who are happy with their Saatva mattress sometimes complain about Other Features.
Most helpful positive review
The BEST Luxury Mattress At Any Price
I can't say I'm an expert with regard to mattresses. When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect - the economy collapsed. I took a job with a major mattress chain both selling and creating ... Read more »
—Peter S from Bridgeport, CT
Most helpful negative review
High hopes/low depressions
The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for u... Read more »
—Lon from Shreveport, LA
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|Summary||% Praising||% Complaining|
Do you have something to say about your Saatva mattress? Write a Review!
|Recommendations||134 of 148 ratings would recommend their Saatva mattress to a friend|
Let me start off by saying I Love my Saatva luxury firm mattress! I've waited a year to write a review. Before we discovered Saatva we had gone through 3 mattresses in 3 years, all sank within 6-8 months. The back and neck pain we were experiencing was frustrating to say the least, not to mention the loss of sleep to add to the pain. After doing a lot of research I settled with saatva. I was looking for an organic bed that didn't have harmful chemicals, also comfort was huge. Saatva has the most amazing customer service, and after a year of owning I'm free of neck and back pain and sleeping through the night!
Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have.
Excellent value for a very reasonable price.Highly recommended
I previously wrote the following right after my purchase. After 9 months of wonderful sleep, I would still say the same thing, and would definitely buy this product again.
Prior to purchasing a king size Luxury Firm Saatva mattress and foundation we owned a year old top-of-the-line (and costly) memory foam system. I have severe spinal stenosis in the lumbar and sacral regions of my back, to the point that I could only walk with a walker. My pain level was increasing dramatically the longer I slept on the memory foam bed. We received our Saatva bed earlier this week, and after only two nights sleeping on the Saatva bed my pain level has been reduced by at least 90%. After the second night I was able to retire my walker to a closet, and walk normally for the first time in several years. I would recommend Saatva to anyone who has a back problem, and if I could rate the Saatva 10 stars out of 10, I would! Thank you for producing such a high quality product and at a surprisingly reasonable price!!!
I easily ordered a mattress, foundation and frame on the Saatva website. I received a phone call within two hours confirming my order, and another phone call within the next hour from the trucker informing me of the delivery date. I have talked with such nice people - it has been a very pleasant experience so far. I received my mattress and foundation within 5 days! I could have had it 2 days earlier but day wasn't good for me. It is beautiful! Extremely comfortable. More than I hoped for! The delivery men were two hours early! I received a 4 hour time window for delivery. I will definitely spread the word about SAATVA!
Fantastic sleeping will be yours on this beautiful bed! Wonderful purchasing experience too. All this and a product made in the USA adds up to a smart choice. We absolutely love this bed. Waking up with no aches or pains is an added delight. We are extremely fussy consumers and we are supremely happy with our decision to purchase a Saatva mattress. You will be too!
I am writing this review after owning this mattress for several years.
After searching and reading reviews for HOURS, I came to the conclusion that we needed a quality coil mattress. I found a review on Saatva mattress and was impressed. I searched for more reviews about Saatva and started to notice a common theme. There were NO negative reviews or comments. I searched even harder. Nope not one.
I made the order online and got a phone call the next day thanking me for my purchase and explaining step by step how the mattress would be delivered. The men who made the delivery commented that this must be a good one because it was very heavy compared to other brands they had delivered.
The very next morning as I got out of bed I was amazed that my back was not stiff! My wife noticed this a well.
Stop searching and buy this mattress! You will not regret it.
Extraordinarily impress that I did not have to buy additional toppers to made this bed "perfect" It is, on it's own accord.
We've got our Saatva about 2 years ago. I don't leave reviews right after the purchase..there is always pitfalls after a while. Well...so far there wasn't any. I had a terrible backache for few month. I Was blaming it on my work, where i spend all day an my feet. When i went to the doctor, he recommended switching my mattress. So i went to Sleepys...After lying down on a dozen mattresses i found no particular difference except for price difference $800 -3000. How do you know how your mattress going to feel when you sleep on it every night? You just don't. So, the same night i googled "best mattress", and that how i found my Saatva. Delivery was fast, and since then we were sleeping really well.
In 8 years i know exactly what my next mattress going to be:))
Please keep this company going!!! You Guys are the best!!!
My guestroom has the Saatva mattress! Everyone mentions how comfortable the bed is, that they slept very well and want to know more about Saatva mattress. I sleep on the mattress every month between guests and it helps provide rest and support for my tight back and achy hips. I can sleep on my side and my spine stays firm. I plan on purchasing a Saatve mattress for my bedroom later this year.
When I decided to shop for a mattress 2 years ago, I researched many brands and looked at many stores in all price ranges. I wanted the best: lasting comfort, support, customer service, organic materials in a medium price range. One day a Saatva mattress ad popped up on my computer screen when I was online. Not knowing what to expect I clicked on their website. I was immediately impressed with the content. It was forthright, thorough and anticipated all my questions. I did talk with a company representative when I made the purchase. Honestly I never thought I'd buy a mattress online, but in a matter of days my Saatva mattress was delivered and within 15 minutes they quickly set up the new mattress and took away the old. I like their business model. Without the overheard of brick and mortar storefronts we, the customers, keep the savings!
I couldn't be happier. I recommend the Saatva company and products all the time and plan on purchasing again.
Best purchase ever made. Best night's sleep ever. Customer Service: Superb. Delivery: Excellent. Would recommend this company to everyone. Thanks Saatva!
We have two of queen size beds from Saatva My wife and I have tried all manufacturers from Sealy to Serta. We took a chance to order on line based on many great reviews. We were not disappointed. The only mistake we made the mattress was a little to high for my wife who is 5 '2" We made the adjustment by ordering one of Saatva low profile frames. The frame very well made solved the height problem. It would be nice to walk into a Saatva store to lay on one of there mattresses, but Having a store in several states would run the price of their product up. Saatva has a great product. We have had no problems
We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that said, we found the company itself to be one of integrity, character, and truly committed to their customers.
While we made every effort to ensure that we had purchased the correct mattress (as suggested on Saatva’s website), we found that we 'should' have purchased the foundation for our platform bed. This would have made periodic rotations and changing the linens much easier. Because we purchased the 14.5 inch mattress, adding the 4 inch foundation would have brought the total height to an uncomfortable level.
After speaking with Charlie in customer service, we decided that we needed the 11.5 inch mattress, along with the 4 inch foundation, resulting in desired height.
While they have a lenient exchange policy, I realize that any exchange is a cost to Saatva, something I’m sure they want to avoid (and we as well). With that said, our satisfaction was as important to them as the success of their company, as shown in their willingness to make the appropriate exchange. This level of customer commitment is hard to find in any industry today, let alone the mattress industry. Saatva is ‘head and shoulders’ above their competitors.
I will ALWAYS purchase a Saatva mattress in the years to come. Their products are the best in the industry and they are fantastic company to work with!!
I had a horrible experience last December with a mattress from a retail mattress chain, ( so much off gassing, chemicals, triggered asthma and inflammation issues) so, thank goodness after that I found Saatva.com! There were a few issues with an exchange,but, all were taken care of in an amazing and helpful manner. Customer service beyond my expectations! ( Thank you Alex) ...It has been about a month since I have my soft/ plush mattress ...I love my new bed- comfy, great quality and non toxic!
This is an amazing product and company! Thank you Saatva!
This is my second purchase with Saatva. I previously purchased a Luxury Firm in a twin for my son. I was completely satisfied, so much so that I purchased a queen mattress for my daughter.I am comforted knowing that they are not sleeping on any harsh chemicals and that they're growing bodies are being nurtured properly while sleeping. I also am appreciative for this company because they are environmentally conscious and are doing the necessary work to change the harm to our earth.
3/8/15-this is my updated review of our Saatva mattress: Its now been over a year and my husband and I truly love this mattress. It is exactly the same as when we bought it! No impressions, no breaking down of the edges, no loss of firmness, and really comfortable! Neither of us have had any ortho issues caused by this bed. We are active people and believe this mattress promotes relief and healing from the aches and pains of being active over 50 year olds. Heres my review right after we bought our Saatva: Ordered on 1/25/2014. My husband has had issues with his back/ribs and our Doctor's Choice mattress (only 3 years old) was making it worse (or maybe was the cause). My husband reviewed mattresses for a couple weeks prior to our Saatva purchase. Saatva really sounded good and the price was right. So, we took the step and purchased the Luxury Firm. This mattress is everything we were hoping it would be. We've had our Saatva for a month now and he is so much more comfortable, and can actually lay on his side to sleep. He doesn't toss and turn, which is good for me, too. From my standpoint, it is a very comfortable mattress-the support is just right and I don't have any little nagging aches in my hips and low back when I wake up. It's thrilling to know it's not because you're getting old, it's because you didn't have a Saatva!
We were totally unsure of buying a mattress online. We tried mattresses at Sears, Raymour and Flanigan and a few others. The mattresses were very nice, but the Stearns and Foster we were planning on was $2899 on sale. After further research, we found that S&F have a life of about 7-8 years. We can attest to that, since we currently have a S&F. So, we tried Saatva. It is a big mattress and was delivered right to out king bed frame. The first night, I slept pretty good. This is from someone that would toss and turn all night. I decided to write this review, because last night I actually slept 8 straight hours. Please understand that this has not happened for me in many, many years. So far, we love our Saatva mattress.
People, if you need a mattress and have avoided it because of the nonsensical mattress games that stores play with their prices, sizes, coil counts, etc. etc. etc...just STOP wasting your time. Saatva is the real deal.
The entire process was easy, no games, my luxury firm showed up in two days on time with a courtesy call giving me a heads up when they were 5 to 30 minutes from my home. They brought the mattress set upstairs, set it up, took the packaging and old ones away and left me with this UNBELIEVABLY comfortable new set that is indescribably beautiful. No joke.
Seriously.A++++++++++ in every way, every detail, start to finish.
I just ordered another Saatva mattress for a guest room because we loved ours so much. After the order was processed, i realized i had ordered the wrong foundation. I called the company and they were more than happy to restart the order with what I needed even tho the original order was going to be delivered the following day. This company makes the most wonderful, comfortable mattresses, but beyond that, their costumer service has been stellar at all times! I cannot rate them highly enough. I will be a Saatva customer for life!!!
This is the best bed EVER! On the first night my back and hips did not hurt. I've had it a month and half. I rotate it once a month so it will level out for the first three months. Would recommend this mattress to anyone. I never write a review on anything and this is my first time to have anything good to say about a mattress purchase. The service was great. You would be foolish not to try it..
Thank you SAATVA.. Also has a great warranty.. Thank you.. Carol H. CA.
I ordered a Saatva Mattress after a lengthy search for the best. I read every review on almost every brand of mattress. I had also did comparisons on many of them. The reviews sold it for me so I went out on a limb and ordered. The customer service team was excellent. I received a personal phone call and confirmation e-mail. I was advised to measure every thing again just to make sure and it's a good thing I did. I had ordered the 14 1/2" mattress and 8" box and that would have been way too high. The 4" box with that thick mattress is still pretty high, but I like the look of a really high mattress. We also loved the fact that it is made in the USA. My husband is a Union Ironworker and USA made products mean alot to him. Every time I e-mailed questions or concerns about the order I received a response within that day. My location is in a very rural part of Tennessee so I was surprised they even delivered to me. The delivery company kept me informed of the status and time of delivery. My new mattress experience was every
Their website claims that this Saatva mattress is Made of Organic Cotton and the foam used is a "bio based foam".
No one knows what that means. So I started a chat when them and was told that the was was either made from soy or corn oil.
It was also stated that no Chemical Flame Retardant is used and that the mattress is "chemical free". According to the live chat support.
I thought, wow, Organic Cotton and a "bio-based foam" mattress for under $1000? Interesting. I've had bad luck before and already lost $800 due to purchasing 2 mattress that didn't work for me.
So I went ahead and placed my order. I got a call from the delivery company and set up a 9am delivery.
Instead, they arrived at 6am and I was half asleep. Nevertheless, I got the mattress. When I cut open the bag, I noticed a distinct smell of polyurethane foam. I thought to myself, this can't be.
I looked at the label and what do you know? It's 70% Polyurethane! What a misleading sales tactic used by their site and chat support. Why not mention Polyurethane?
I chatted once again and this time, they confirmed, it was 30% corn / soy and the rest is Polyurethane.
Upon looking at their site. I noticed that they use CertiPUR foams.
CertiPUR clearly states that their unacceptable claims that are not related to the CertiPUR-US program are "soy, agri or bio-based content, Green, Safe, Non-Toxic and Sustainable".
This is the exact opposite of what we see at Saatva's website.
We can read all that here:
Thank you for your amazing customer service and my experience with your company. You have no idea how amazing Alex, you and your company have been, where so many other companies far short on delivering such great customer service. From the time I purchased the bed, to you guys keeping in touch with my wife and I when the bed was being delivered and to the after the sale customer services (which most companies don’t care about you after they have sold you their products or services); you guys have been WOWING us from the start and you guys rock 100%. Ok, I have to stop. I’m just too excited to because I finally found a company who CARES genuinely about their customers and more importantly how you guys go out of your way to make things happen. Keep doing what you guys are doing because your customer service is the model for what other companies should copy. You and I know that customer services is the best marketing approach and value proposition a company can offer. Keep doing it because it’s working. When I think about beds I will be thinking about Saatva from now on. Thank you over and over again. Lorenzo Z.
I wanted to get back to you to let you know that our entire experience with Saatva - from start to finish - has been wonderful. We are extremely happy with the mattress and the service provided by Saatva. I have been extolling the benefits of the mattress and your company to many people.
You have a unique philosophy and it works.
Thank you for following up on our order.
I read all the reviews and tried to find someone that said something bad about Saatva mattresses but just couldn't do it. So, after much research I finally decided to place my order and did it all completely online, which was really difficult not being able to see one or touch it, but I did anyway.
We ordered the King Plush Soft model and waited. We received a thank you call and email soon after. I was notified it would be 10-15 business days and someone would call to setup the delivery. Everything happened just as they said. Delivery called a couple of days ahead and gave me a delivery window. On delivery day they called and gave us a 30 minute arrival time. The mattress and foundation were both in solid boxes and wrapped with heavy plastic. The deliver men got out new rubber gloves when they got ready to bring in the mattress.
The mattress was perfect and beautiful. We love the organic cotton top. The plush soft model is just right for both my wife and I. I'm glad I didn't order the luxury firm. I think it would've been too firm. But the plush soft is a great balanced of a soft top with plenty of firmness. We both slept well from the first night. The next few nights were even better. No more waking up multiple times to turn over because of aching hips or shoulders. It has been over a year or so and we love our new Saatva mattress and would highly recommend both the mattress and the company. And yes, tis the season for mattress sales everywhere, but we are really pleased with our choice, Saatva service, and price for a high quality product.
Had spent over 11K on mattress's prior to this purchase . These were in a 1 yr period. None satisfactory from posturepedics to Tempurpedic. Hesitant to buy online and without seeing , but relied on the many favorite reviews and purchased.. Least, fast, no slick talking sales associates.. Delivery and setup was fast and professional.. Comfort from day one until present.. Highly recommend.
This is the second set of mattresses I have purchased from Saatva. I was very satisfied with the King set I purchased which led to the second set of mattresses I purchased, a Queen set for another home. The actual purchase was extremely easy, kind of a 1-pick the one that works for you, 2-provide the information needed and 3-simple direct instructions to follow for delivery. They even on the first e-mail take the time to make sure of the actual size and height you will need for your environment ( I had to make a couple of changes to the first set.) Needless to say the best sleep and comfort at both places for this senior lady.
1 year review. All I can say is, after spending way to much $$ for what I was told "premium, the best, never need another etc." For sucked into buying them only to not get the good sleep I needed. I found Saatva just by researching online. I was on the fence for a few months due to sight unseen. BUT, Wow! I didn't think it was possible I could sleep so good. I called Saatva first just to get information. Debated about one day, then ordered. Best customer service, delivery and price. What I paid is well worth the sleep I get every night. Way to go Saatva. !! Now my mom is buying one too. You will not regret your purchase.
I researched mattresses in the stores for over a year. It was the most awful shopping experience I have ever encountered. Once I felt like I had make a good choice I would go online and goggle the reviews on the mattress and they were always bad. No matter which brand; the persons who purchased the mattress was always disappointed. I had given up and was sleeping on my couch because my Sealy was so terrible and felt like I was sleeping on a pothole. I finally started researching online and came upon the Saatva website. I reviewed the site and read the reviews. I thought the reviews were too good and felt they were fake but I figured what the heck. The return policy was good. I ordered the queen Luxury firm 11.5 inch, 4 inch foundation and the frame which is about 7 inches. My bed measures a total of 22" in height. I was going for the more low profile modern look. I was very afraid this bed would be to low but it is not and adds to my modern look. I did not want a thick heavy mattress.
It took all 18 days for my delivery because Saatva does not have a store in Texas and the bed is custom made upon order.
I suffer terrible back pain and because it had been a year since I had a good night sleep I was only logging 4 hours of sleep each night. The first night I slept on my Saatva bed my back pain was reduced dramatically. Before I would wake up feeling as if my back was broke. Now I wake up with little to no back pain. I also sleep like a log. I have trouble getting up because I do not want to leave my mattress. If you are checking out this site, trust the reviews. I didn't and just bought the mattress with nothing to lose. My gamble paid off. I will only buy Saatva as my mattress.
It has been over six months since I purchased my Saatva mattress and it is as wonderful to sleep on as the first day I purchased it.
The luxury firm is not too soft and not hard like a rock. It is just right. I LOVE THIS BED and highly recommend it to everyone.
Excellent value and Excellent Customer Service.
I've had this bed for almost a year now. It is just as amazing and fantastic as it was when I got. It is comfortable. properly supporting without being too hard, just plush enough to feel pampering. It's the best. And if that is not enough, the purchase experience was perfect!
Ordered: 3/26 - The reviews around are clearly all very positive, and I am oh so happy to report it's all true! I too have been shopping for a mattress for a very long time, from store to store, and site to site in search of a reasonably priced comfort and really, a good night's sleep. Needless to say that the experience in any store is always unpleasant, uncomfortable, and plain bad. The pressure... and the fake stories... and overpriced products. It's too much.
And then I found Saatva! I ordered my mattress online on a Tuesday night, well late into the night (since I was not sleeping well...) after a quick chat with the rep, who I really am sorry I don't recall the name. He was very pleasant, knowledgable, and kind. I got all the information I was looking for very quikcly I did not even have to look. Wednesday morning I got a call to confirm my order, and shortly after both call and email to schedule delivery, again all very quick, painless, and pleasant. I had my new mattress by Saturday morning ahead of schedule.
In this day and age, where bad service is the very unfortunate norm, I do believe it is important to mention this fantastic service. Even my chat with Craig, the representative I chatted with after the mattress arrived was quick and easy, I got all the information I needed on maintenance of my new mattress within minutes, and wads never asked too many questions or had to wait too much to get help. If Saatva would sell any other product - I'm buying!
My mom has been suffering from back and neck pain for many years now.
She has had two knee replacements, shoulder replacement, and rotator cup surgery.
Last year she needed to replace her mattress. She went to a “Big Box” store and thought she purchased one of the firmest beds available. What a joke that turned out to be. After a few weeks the mattress turned soft and started caving in in various sections. Each night she attempted to go to sleep, only to be awake most of the night from the discomfort. We have been attempting to work with the “big box” customer service, only to be told to send pictures with a ruler, string & pencil to show the crevices.
Their supposed 10 year warranty is useless. They create so much paperwork and discourage anyone attempting a credit or return.
Well Mom had been so unhappy and in so much pain, I decided to do a bit of research for a new mattress.
Being an avid Facebook user, the Saatva advertisement peaked my interest.
Of course, I was very skeptical ordering a mattress online. Before placing the order I spoke with Saatva customer service. They answered all of my questions and even recommended the exact mattress for my mom’s needs.
Needless to say, I placed the order for a King Firm. (Mom only likes a firm mattress). The order, manufacturing and delivery were all completed with 12 days.
During every part of the process, I was kept in the loop via e mail and phone. The delivery men were not only on time but came a bit early. They promptly removed the old mattress and brought in a little (well King Size) slice of heaven.
So every day, since the mattress has been delivered, I ask Mom (during our daily morning call) how she slept? She says she only gets up once per night (bathroom break) instead of the previous 5-7 times.
No more back, neck or leg pain. She can’t keep thanking me enough for the new bed.
So to Saatva we give **5 stars***!! And to Sears (Big Box) you have now lost all our business for good!!
I was reluctant to buy a mattress online without trying it first because I've had back problems for years. I must say this is the most comfortable mattress I've ever slept on!! I fully believe if this mattress was sold in a store it would have been 3 times the price and I never would have bought it because that cost would have been way out of my budget. I was also concerned if I should buy an adjustable mattress and what firmness. I read the reviews and decided to take a chance. I LOVE, LOVE, LOVE this mattress and for the first time in years have not awoken with back pain.
After years on a good mattress that needed to be replaced, we decided to go larger and get a king. We discovered Saatva through an ad in the NY Times magazine and, doubtful of the claim that a great mattress could be found for a reasonable price, went to the website. Please invest the time in reading all the information available here and read the reviews. Because a good mattress can be fairly expensive, we also went to three or four mattress stores to see the kind of products available, their prices, what mattresses are made of, and how healthy their components are. While you can believe the stories about how mattresses in stores are almost impossible to compare, "apples to apples," you can still touch and see the possibilities and learn a lot about the differences in design, materials, and price. We also talked to friends and family and searched for mattress evaluations online. It was not a quick process, but investing the time was worth it. We visited the Saatva website several times, looking for answers to new questions, and we always found them, so don't speed through the pages. In the end, we believed what we read and were convinced that the combination of Saatva's quality and price could not be matched by any store. We purchased the 14.5" Luxury Firm and 8" split foundations to go on a new bed w/ headboard and footboard. It is high--I am 5'9" and my feet do not touch the floor when I sit on the edge--so keep that in mind. But we love that aspect of it. Most importantly, it is the most comfortable bed we have ever slept on, and it was from night one. We are only in month two of ownership, but we foresee nothing to be concerned about. All contact with the company has been excellent, and the delivery was quick and efficient. The men even moved our old mattress and box into a guest room and placed it on a waiting bed frame. The whole visit probably took no more than 30 minutes. So, do your due diligence, but you can believe what you read on the website.
I researched several months and kept "selling" Saatva to my husband after reading reviews on their site plus on google reviews. He said "order it"! He slept all night in the same position and was totally impressed! I think it is very comfortable even though I have inflammation issues. We didn't receive notice of delivery date and apparently our mattress was in a city 2 1/2 hours away for awhile, but after a phone call we had it the next day. Pleasant men delivered and set up a completely wrapped and clean mattress set. We recommend this company to our friends and anyone who is mattress shopping!
We meant to review our mattress about 4 weeks ago when we first got our Saatva mattress but we haven't been able to get out of bed! We got the plush version of this mattress and we love it! It offers more firmness than you'd expect from a plush mattress but it still has that welcoming soft feel. Our backs feel better and it's easy and comfortable to turn over in bed and switch from side to side during the night - there's enough foundation for that in a comfortable way. We love this mattress!
I have been looking for the last couple of years for a mattress. I was very nervous about making a decision because you really can't tell if you are going to like something by laying on it for 3 minutes in a store. And, very nervous about buying a mattress online, sight unseen.
While on Facebook, I saw the advertisement for Saatva. I started looking into it and reading the reviews.
I liked the fact that it had coil on coil construction and not just memory foam. I took a leap of faith and went ahead and ordered the Luxury Firm, King Size with the 8" box frames.
This was the best decision ever. I received it sooner than expected and we love it. No more aches and pains when we get up in the morning.
According to a tracking device I recently received, I was getting an average of 3 - 4 hours of sleep every night. Now with the new Saatva, I am getting 6 - 7 hours of sleep per night.
I would recommend anyone who has any doubt to just try it out. I promise you'll love it.
This mattress is beautiful and everything I hoped it would be. Before this mattress my husband and I might get 3 or 4 hours sleep, tossing and turning and get out of bed about 5 am. The first night sleeping on our new Saatva we went to bed at 9 pm and slept until 7:30 am, except for the usual bathroom call. We both got out of bed without the usual aches and pains. Can't wait for another great nights sleep. Thanks Saatva.
It's been about two weeks since our mattress was delivered, and I gotta tell ya, I feel really, really good about the purchase. Here's why...
1. It was wonderful not having to go into a cookie-cutter mattress store and ... (you know the rest).
2. Ordered the mattress, two days later received a phone call to discuss the purchase, six days later received another phone call telling us the mattress was ready for delivery. The delivery company worked around our schedule, which my wife and I appreciated very much.
3. Mattress delivered on time. The delivery gentlemen were terrific. They had a hard time getting the mattress through the narrow stairwell, but they did it without a complaint or cuss word.
4. The best part of all this is that the mattress is so comfortable. I've never been one to "want to go to bed" but I now look forward to it.
5. Oh, and about my aching back. I haven't felt this limber and pain free in the morning in years. It's funny because I keep waiting for the pain to return when I get up but it hasn't so far.
While I read reviews, I've never felt compelled to write one until now.
Truly a 5 star product, thanks.
I was originally skeptical about making a mattress purchase online, however, after my experiences with Saatva…I am very happy that I took the chance. I purchased my Saatva mattress in November 2014 and felt it necessary to wait until now before posting a review. I chose to write this simply because I relied on others reviews to help me make my decision to purchase, and I hope it helps you if you are on the fence about making the plunge…so here you go. I have had my mattress for a little over 60 days and I am in love. The purchase was very simple and easy to complete online with no hidden fees throughout the process. About 14 days after my purchase I received a phone call from the delivery company to set up a date and a time window for delivery. The delivery company arrived when expected and was very professional. A few days after delivery, I did have a question about the foundation and subsequently sent Saatva an email. Within 5 minutes of sending my email I received a phone call from Saatva with an answer to my question. I have NEVER had a company respond so fast to an email and to do so with a phone call….simply amazing. The Saatva representative was very responsive and nice, and she quickly answered my questions offering her direct number if anything comes up and I should have more questions. I give Saatva’s customer service an A+. This is reassuring to me that they stand behind their product and are willing to go above and beyond to make their customers feel like they made the right decision. So now about the mattress itself. I purchased a king sized luxury firm and I gotta say that I have never had a better night’s sleep than I have had with my Saatva mattress. I wake up feeling refreshed with absolutely no back pain. I was also worried about off gassing and chemical odors that are common with new mattresses and was quite surprised when this was not the case. I feel very comfortable recommending Saatva and feel confident that you will have no regrets with your purchase.
When we contacted Saatva for information, we spoke to Ed Brians, Ed was so helpful with his recommendations of following items... Queen size Saatva Luxury Firm Flagship Mattress, Queen size Foundation, Queen size Frame, Delivery and Set Up. We were most impressed by the lengthily time he took to ask about how we were sleeping, what if any problems we were experiencing with our current bed, and what we were expecting of a new bed. He took all of our information and by the time we finished our conversation, there was no doubt that Saatva would soon be in our home.
The Saatva bed arrived on Wednesday the 28th at 9:30 AM, a half hour earlier than the delivery service scheduled. The delivery men were courteous, efficient, and very complimentary about Saatva and how happy other customers were when they delivered to them. They presented a very positive impression of your company.
Terri and I cannot believe how wonderful our Saatva bed is; so plush, so full, and oh so comfortable. Perhaps the best way to describe why we say this is to list the following... After Saatva:
We anticipated the first night in the bed would not go so well as we might need to get use to sleeping on a new bed, boy-O-boy were we wrong! Terri slept from 11:00 PM to 9:30 AM the next morning, waking up refreshed and pain free. Exclaiming she couldn't believable how comfortable our new Saatva was; and that she didn't feel me tossing or turning at all. She slept an unbelievable ten hours, which was unheard of before our new bed!
Where I normally only sleep about four hours (torturously), I slept in a deep, peaceful, single position for seven hours; something I haven't experienced for many years. I woke up without any of the usual pains, invigorated, and ready to face the day. A peaceful, healthy, and happy nights sleep. Unreal!
We were so happy with our new Saatva, that on Thursday afternoon we took a three hour nap, just because it felt so good.
I absolutely love this mattress. It is incredibly comfortable and supportive. I was nervous to buy a mattress online instead of through a retailer, but I'm glad I did!
However, when I placed the order, I was told that the mattress would be delivered in 5-12 days. A large span, but I figured with the holidays, it would take at least 12. The mattress did not show up for 17 days. Maybe I misunderstood that it was 12 business days or just 12 days to make it and THEN some mystery time to deliver, but that needs to be clarified by customer service more clearly. Secondly, when the delivery men showed up, they reeked of smoke. My entire apartment smelled of smoke when they left and thus my mattress had a musky sent from them setting it up. I know Saatva outsources their shipping, but considering they're an online retailer, they need to vet their delivery vendor more closely.
I would recommend the mattress, I just hope that you have a better delivery experience.
My bed was shot and was having terrible back pains. I desperately needed a new bed and spend weeks researching Tempurpedic, the adjustable air bed, all the name brands. It was nearly impossible to find apple to apple comparisons as companies seemingly didn't want you to be able to do that. I finally looked online to see what was the best rated from a customer standpoint and came across Saatva. I never heard of them but was impressed with their website. Straight forward, honest, no gimmicks, no B.S., no misleading claims about their warranty. They told you exactly how their beds were made and what was in them. I was VERY impressed with the organic cotton, recycled steel, and natural foam they used. I liked their sliding scale test that told you how soft or firm your bed should be. They told you point blank if you needed a firmer or softer bed than they made to look elsewhere. I likes that they didn't just have these bed stacked in a warehouse but made them for you upon your order. Saatva customer reps contacted me to conform the order and tell me what to expect and when to expect it. I knew from the beginning it would take between 14-20 days to get my bed because they only made it upon my order. Upon completion they allowed my to select the day I wanted it delivered and a four-hour time frame. The deliverers took away my old bed and professionally put together my new one for me. Then they sat down and reviewed all the paper work and explained the warranty and asked my to sign stating I was happy with the delivery, installation, treatment by the deliverers. I love my Saatva bed. It's sturdy, comfortable, very supportive, and upon the second night my back pains went away that all the Advil in the world wouldn't relieve. I love the organic and natural materials as there never was any chemical orders from the cover or foam. The price was great $1350 for all the options I wanted, installation, delivery, and removal of my old bed. I wish all my purchasing experiences were as great a this!!
We were hesitant to order a mattress sight unseen, but after reading the great reviews regarding the product and Saatva's customer service ratings, we confidently ordered a queen firm mattress. Ordering was easy and was followed up by a phone call and e-mail. We were even assured we would receive the mattress before Christmas.
When I got no call from the delivery service the day prior to the scheduled delivery, I called the carrier but they were closed. A Saatva representative called the carrier and assured me I would receive a call regarding delivery between 6:00 p.m. and 8:30 p.m. that evening. When no call came, I called the carrier the following morning only to learn that an inventory mistake was made and the delivery would be in approximately two weeks. I was very disappointed the carrier failed to call me at any point, and especially disappointed that they failed to inform me no delivery would occur on the scheduled date. I called a Saatva representative, who was very sympathetic and apologetic, and compensated me for the delay. A follow-up call to me was made by Ed Brians ,the Executive Vice President, and he was gracious enough to speak to me and my wife for several minutes and turned my disappointment completely around. The mattress was delivered within one week rather than two. Also, to the carrier's credit, they called me and proved that customer satisfaction is also the number one priority with them. I cannot imagine receiving this high level of customer service from any other business.
Regarding the firm mattress we ordered, it is definitely firm but very comfortable. We are sleeping well on this high quality mattress.
You can buy from Saatva with confidence that you will be well taken care of.
This is the best mattress ever, yes I was skeptical about buying online, but I did my research it's the way they make their mattress . This mattress is so comfortable!, I feel lucky to have one, It feels like cloud 9, perfect about of firmness with a pillow top feel!
I literally tried every mattress at the department store, I am so happy I went with Saavta instead. Most comfortable, great quality & price!
There is a reason why there are so many comments regarding delivery - Saatva's delivery services are poorly lacking. I realize that Saatva relies on their delivery partners however would recommend Saatva evaluate their partners and work with only those that meet/keep commitments.
I was on the verge of canceling the entire order after trying to work with Saatva and their delivery staff - the mattress itself may be good but, in hindsight, the delivery hassle's just are not worth it.
We recently received our mattress and LOVE IT so far. We are side sleepers and this has turned out to be the best mattress we have had in 25 years. Recently we bought and tried Sleep number iLE and sent it back. In the past we tried memory foam and sent that back. We have also bought several high end regular mattresses in the past with no relief. WE WILL NOT SEND OUR SAATVA BACK.
When it was time to purchase a new mattress buying on line was not on our list of options, until my wife's curiosity and desire to find a solution to her sleep challenges led her to explore what might be available on the web. That is how we found Saatva.
We both were impressed with their story, many of the reviews, the forty five return policy and customer service commitment. That said, we still had questions and some reservations. Both of these were answered to our satisfaction using the on line chat feature resulting in the decision to purchase a California King.
The ordering process and communication regarding delivery were seamless with the mattress delivered a few days early.
After two months, we are happy to say the mattress is wonderful. More importantly, the premium innerspring construction has allowed my wife to experience a full nights sleep in bed something she has not been able to do for a couple of years.
Buyer beware, although the website currently tells you only that they use a "natural thistle fire barrier with a bit of polyester", there IS something else in the fire barrier. I started having lung irritation after taking it out of the plastic and this irritation is consistent with my experiences with other mattresses where the fire barrier was an issue. It is NOT off gassing, it's not fumes, it is an odorless irritant and it doesn't go away. This is exactly what I was trying to avoid by buying this mattress. I e-mailed the company and asked if they used something else in their fire barrier. I asked about silica and I was told there "may" be silica in there and that if I was sensitive I shouldn't buy the mattress. Why not disclose this in the first place and avoid this nonsense? I also asked them about borates but recieved no response on that one. No refund, now I can't breath, coughing... Buyers beware, if you're at all sensitive let me give you the warning that the Saatva website does not give you: This mattress may cause lung irritation.
We take these false accusations very seriously. This person never bought from us. She bought a used Saatva from a thrift store. Actually, we, nor this person can attest that the used mattress she bought from the thrift store is a genuine Saatva. We have no idea what condition or even how many owners had this used mattress. We do know the factory fresh Saatva mattresses are environmentally friendly with no irritants. We wish this person the best of luck in finding her mattress source. Again, it is only appropriate that this person should state she did not buy from Saatva.
These guys are the REAL DEAL., and made in America. From excellent customer service, delivery in less than 18 days (in fact, 11), mattress quality, comfort, and price is fantastic! I threw away a 5 month old serta with a lump all the way down the middle and 5 months of back, neck, and leg pain for the best night's sleep and awoke pain free. That's saying something as I have cervical and lumbar bone spurs.Excellent product is an understatement. Thank you everyone associated with this fine product!
Next month is our two-year anniversary of enjoying blissful, pain-free, and uninterrupted sleep on our Saatva mattress. My wife and I have had 60 years each of "testing" mattresses of every type and brand, including our 39 years of marriage. Before I learned about Saatva, I had developed constant back pain, which I thought was permanent. Doctors could offer no hope or relief beyond pain pills and muscle relaxants. But the root of the problem was my "old" mattress, which was less than five years old! We had bought that one because of back pain from the mattress we had before. Buying replacement mattresses every few years had been the unfortunate pattern of my life for 40 years, with no lasting relief from back pain.
Within a week of sleeping on our Saatva, all of that pain was gone, and sleepless nights are ancient history. It's the only thing that changed in my routine, so nothing else can explain the tremendous change in my life. It's as if I've acquired a brand-new spine that was never in pain before. We've never owned a mattress like this, regardless of the amount of money we spent on the "famous" brand mattresses. In fact, Saatva mattresses cost far less than the so-called best mattresses from the other major brands, but you can't buy a better night's sleep anywhere at any price. Saatva has earned our business and respect and is the only mattress company that deserves it — read about Saatva's business practices and be impressed!
Your future *can* include blissful, restful, pain-free sleep AND pain-free days. Order a Saatva mattress today and do yourself a *gigantic* life-changing favor!
I had to replace a 17 year old Kingsdown bed that I had to put a memory foam topper on to make it sleep-able, but even that was failing. It never made its 20 year warranty and new ones are $3000+. I found Saatva through online research and ordered a King luxury firm for its low price and excellent reviews. It comes with a realistic 10 year warranty. Customer service was excellent as was the deliver. The bed has solved all our back pain issues. We will replace the other beds in the house with this one and recommend it to all our friends. It is more comfortable today than the day it was delivered!
Thank you Saatva for offering a high quality mattress with an unbeatable price.
We had our popular brand adjustable airbed mattress for six years before deciding it just wasn't worth the thousands of dollars we had paid for it. In retrospect, we probably should have sent it back during the trial period but we kept it. It was either too hard, too soft, sagging or losing air. We were waking up with stiff backs, tossing and turning all night and found it difficult to get out of bed in the morning.
We spent several hours researching new mattresses. We were shocked at how much prices had increased in the last six years for top rated mattresses. Truly ridiculous.
Well we came upon Saatva. One mattress, three choices of firmness, easy! The price, amazing. We figured the worst case scenario would be that we don't like it, send it back and lose $99.
We don't like the mattress, we LOVE it! It is the most comfortable mattress we have ever slept on. It supports your body in any sleeping position. Truly wonderful. We have only had it for one week however we have been sleeping through the night, waking up refreshed and our backs are not stiff the way they were with our other bed. The bed height is very high. My husband doesn't have an issue but the 5'1" person writing this review likes to take a running start and jump onto the bed. It's fun.
I can't speak for just how long the mattress with last before needing to be replaced. Even if we have to replace the Saatva in four or five years, it is still worth it. As long as the quality and customer service stays the same (or gets better), we will be a Saatva customer for many years to come.
Tracey and David
I am speechless, and I have been won over, and I have not even received my mattress yet! After a few minor glitches in the ordering (due to the explosion of new business this company is experiencing - and with good reason and completely understandable) Saatva Mattress has stepped up to the plate more than I have ever experienced with any other company, large or small. And I am a business owner, as well. The perceived glitches from the customer's viewpoint have already been recognized and rectified by this company.
I anxiously, but patiently await my mattress and am already convinced my new mattress will greatly exceed my expectations, as the customer service has.
I was astonished when the Executive Vice President, Ed Brians, took the time to contact me directly and patiently listened to some concerns I had with my purchase. After explaining my issues, he promptly resolved them with ease and understanding. It amazes me that someone at that level would even take the time. Thank you Saatva, and thank you Mr. Brians!
We've needed a mattress for years now, but it became imminent when my husband returned from the hospital thin and frail, could feel every spring in our old mattress and started sleeping on the couch. We couldn't go "test drive" any mattresses. But then, we found Saatva. What a great business model: get a bed delivered to you and try it out for 30 days. This was a godsend for our family. My husband had one more hospital stay. Thanks to Saatva's leadership, customer service and delivery company, there was a new mattress waiting for him upon return. I am eternally grateful to Saatva for their kindness in making this happen and providing my husband comfort, rest and getting him back in bed with me. I would recommend them to anyone. Thank you, Saatva.
Happy Saatva owners!!! Almost two years in and our mattress is still amazing! No sinking, sagging, creaking or lack in support throughout the night. We have also still not forgotten the excellent customer service from Mr. Brians we received when we purchased and can't wait to fill every bedroom in our future home with Saatva mattresses!
I really appreciate the way this company does business. I kept putting off buying a mattress because it reminds me of shopping for used cars in that you never really know what your getting or if you paid too much...
Buying from Saatva was a breeze. It's a good company with an excellent product at a fair price. Great customer service.
Never have I experienced Customer Service as outstanding as that of Saatva! I first purchased the luxury firm mattress and I found that it was too firm for me so I contacted the company and I was given clear directions as to the procedure to exchange for the soft mattress for a nominal courtesy fee plus delivery. They were very courteous and thorough making sure that all "t's" were crossed and all "i's" were dotted. There was no delay in picking up the firmer mattress and delivering the softer mattress as I requested; however, a further indication of their professionalism was again displayed when just prior to delivery, they called me to go over the measurements I had requested for the box spring and mattress. They inquired as to how tall I was, due to the fact that I had ordered the highest mattress & box spring combo - when I told them I was only 5'2" tall, they said that when they saw the combination I chose, they knew it would be an uncomfortable height for me. The fact that they took the time to call and verify whether I was a very tall person prior to delivery, their friendly thoroughness saved us all from having to go through unnecessary delivery and return madness. You couldn't ask for a better product sold by a company with a better staff than Saatva!!!
Spent a weekend mattress testing, initially tried a Kluft $7-8000. mattress, it felt great and we decided that this was going to be our comparison bed. Nothing else compared, and at end of second day went online and somehow the Saatva website jumped out at me. An affordable, well made, well warranted matters made in the USA? It certainly got my attention, I made the initial call late on a Sunday night. I spoke with the rep, I was advised to sleep on all the facts before making a decision. I was almost sold at this point, but took the night to think it over. As usual, I woke up stiff and immediately called Saatva and ordered the flagship LUXURY FIRM mattress. We had our new bed in four days, within the time period given. I could tell the difference after the first night, it took my wife three nights (we were advised a break in period could take up to a week). We wake refreshed and alert, no more lower back pain. As much as I hate getting out of our new mattress, I am able to get up feeling great! I haven't felt this good since my back surgery in 1997. Our next mattress will also be a Saatva!
I have had my mattress for three months and I love it. I wanted to wait a little before reviewing. Which was a good idea. When I got the mattress, it was ok. I though a little hard for my taste but just right for my husband. We ordered the Flagship Luxury Firm because my husband has some back issues. Now that a few months have passed, I really love it. I do think it softened up a bit or I got use to it. But it is a very comfortable mattress. I was a bit nervous to order a mattress without sitting on it but it turned out to be a great decision.
The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for us. Unfortunately the body depressions grew rapidly and became uncomfortable. We come in at 195 and 135 lbs. so no mitigating circumstances. Now my wife (the 135 lb.) complains of discomfort in the "gully". Even not so heavy areas as knees generate a good depression area. I submitted a review on the Saatva website but it was intercepted and not published. So here I am to advise the other side to all the great initial reviews.
We are very sorry and concerned as to this customer's comments about his Saatva. We spoke with the customer back in late February when he wrote his initial comments. We gave a partial refund and the customer posted a very positive review of the situation. However, at this point, we know this to be a defective mattress as the customer's description in this review speaks only of a rare time that a Saatva mattress is built defectively. We called the customer last week, left a message for him to return the call as our intention is to quickly remove the mattress and give the customer every nickel of the remaining monies he paid to Saatva. The customer has yet to contact us. We look forward to resolving this issue as fast as possible. Our apology to this customer for receiving what we now know to be a defective Saatva mattress.
I found my new source for bedding.
I`m a designer here in NY.
I`m always on the look out for the best quality for the VERY best price to pass onto my customers.
I found that at Saatva.
I called 10 days before I was planning on moving my customers into their new home.
I asked for March 1st for delivery.No problem, in fact they got it there a day earlier right after the closing!
They ever gave me a time window of which they met!!!!! Bravo
I purchased 8 Luxury Firm mattress and box spring sets .
I stayed at the house the first week and experienced the comfort myself and loved it!
Thanks go out to the entire team at Saatva for making this part of my job so easy!I will be returning!
We bought this bed directly from the manufacturer, Saatva. Was a bit wary of buying a bed sight unseen, but my worries were "put to bed" once we slept our first night on the mattress. Each morning we are just amazed to realize that our 50 plus year- old bodies don't hurt like they used to.
We would like to buy Saatva mattresses for our guest room, but have made it our policy to not have too comfortable of accomodations for guests...lol! In all seriousness, our Saatva mattress is the best we've had in our almost 60 years of life and would recommend it to anyone.
When we originally ordered the Saatva mattress we requested expedited shipping and were told that it normally takes between 14 -21 days for delivery as we are in one of Saatva's extended delivery zones. We thank you for your efforts to get our mattress to us in 8 days; we know that it just didn't happen, you made it happen and we are most appreciative. The delivery company was prompt, courteous and professional. we are sleeping on your Saatva Flagship Luxury Firm King and we want to thank you for your quidance and caring in choosing the perfect mattress for us based on our needs. It is perfect; not too firm or soft, just perfect for the both of us. From the quality of construction, fit and finish, comfort and support, our sleeping experience with our Saatva mattress is outstanding. You really have your process in place to "WOW" your customers and I applaud you for your commitment to your customers. You can tell the guy at Mattress Underground that his passion for mattresses is well intentioned but if he has never slept or even seen a Saatva mattress, he should treat himself to a great experience and then write a review. saatva has really set the standard for all of the competition to follow. Thank you for your caring, kindness, professionalism and providing a true American luxurey mattress that we are very proud to own. we wish Saatva great success and we will be "spreading the word" to tell all of our family and friends about our Saatva experience.
Helen and Marty Siegal
Ponte Vedra Beach, Florida
Our New Saatva Luxury Firm arrived about a month ago. We had been sleeping on a 10 year old Simmons 4x firm which suited us well for many years but more recently found it feeling too stiff for middle age. Time for a little plushness as we disagree with the firm mattresses equating to better nights of sleeping and I am a man north of 340 lbs! We shopped for awhile and settled on a Simmons World Class Recharge, feeling that Simmons had served us well in the past. First thing in the morning I called the company and asked to have it removed.
It took a week to get it out of there and I was I sore. We pumped up the air bag and started shopping again and that is how I found Saatva. I read hundreds of reviews and talked to customer service and chatted over and over. I finally I coughed up a credit card and that was the end of it. In about 17 days it arrived. I slept like the dead the first night and then it took a few more nights to get adjusted to it but I have a sleep disorder so it is tough for me. After a week or so I found it to settle in for me. It's hard to describe it's comfort it is like a soft marshmallow on top but you don't sink in too far like a memory foam, it has a firmness below the cushion layer to hold you up well and it is way better than any pillow top I have tried. It is very cozy as it snuggles up to you. Whatever position you use, it seems to be friendly. I have no numbness or tingling any longer as with the old bed and It doesn't aggravate my bad shoulder while laying on my side. It is something to look forward to getting into. I enjoy it very much and feel it appears well made as in the spirit of yesteryear when mattresses were solid, heavy and lasted for many years. I look forward to many years of comfort ahead. I feel confident that Saatva will stand behind this product for me as I have no reason to doubt their integrity.
They have been most accommodating throughout this whole process and have had no problems with going the extra mile to see to it that we were satisfied. Thank you Ed Brians of Saatva I hope everyone's experience with Saatva is as pleasant as ours!
this mattress is simply the best. Getting into bed that first night was heaven. The only thing better than that was waking up the next morning. I would encourage everyone to lay on your back the next time you get into bed. If you feel a space between the curve of your back and the mattress get on the phone and order a Saatva.
I have a hip replacement. Everyone with a joint replacement knows how much it hurts to lay on the side of your replacement. This mattress has just the right amount of give so that you have complete freedom to sleep on any side you like. Also, I must mention how professionally the delivery was handled. The traffic in NYC a few days before christmas is insane. I was given a four hour window for my delivery. I received a phone call 3 1/2 hours into my given time to tell me they were running a 1/2 hour late. I have never received a courtesy call on a late delivery. The delivery men came exactly when I was told they would arrive. The en were wonderful, polity and put everything back in it's place after they placed the mattress on my bed.
There are no cons to this purchase! It's simply a perfect company that sells a perfect product.
I have a real problem with my new mattress. My 80 lb greyhound loves it and we can’t keep him from jumping up on the bed in the middle of the night. Every night he jumps up, we make him get down....he waits until he knows we are asleep....then he jumps back up and steals the covers and tries to push us off the bed. With our old bed, he would just accept that he couldn’t sleep in the bed, but he LOVES the new Saatva so much it is impossible to keep him off of it. We have had our new bed for almost 3 weeks and we absolutely love it! My in-laws bought one just last week because our raves! My cousin is going to buy one soon and 2 of my friends plan to in the near future as well. We need Saatva to make dog beds, so Mugsy can have his own!
I live in Austin and was surprised I had never heard about Saatva before. I read all the reviews, liked what I saw and decided to take the plunge. Heck I had bought so many other things online, why not a bed? It was delivered yesterday (10/30), so we've only slept on it one night. But we had some big storms roll through here last night and we slept right through them, so if that is any indication, we should be in for many more comfortable nights ahead. So far the whole experience has been outstanding.
I really had an superb experience with the Saatva company from the time I went on line, a very convenient way of shopping mattress ,in 24 hours had a call from Ed Brians was honored to be able to speak to the CEO a quick and productive conversation.Then when the mattress delivered they were on time as what scheduled.So as we got the mattress I could smell a crisp ,clean,luxury and as laid on bed I felt how comfortable and supportive on my back and my joints being having an RA.My husband too was very satisfied ,He loved it being too Plush Soft ,excellent support throughout .Again to Ed Brians and Staff you did it , delivered an excellence of service .
We will recommend the Saatva Mattress to whoever very particular how it was made with high quality materials and Love .
I'm the rare person who had a service issue with this company. I had to wait patiently for my mattress, but it was worth the wait. Once the principals were informed, including the manufacturer, they stepped up and took care of me, especially Ed Brians of Saatva. It feels as if 100 hands are supporting every inch of my body. I sleep incredibly well and deeply and wake up without knots or kinks. We have had it less than 2 wks, but it feels as if my neck and back pain are resolving and that was the main reason we bought this. I will continue to recommend this company and its product.
The product itself seems to be of excellent quality. The delivery people did not secure the center cross member of the bed frame. They only put the lock nuts on the bolts and did not tighten them. Had I not looked under the bed I would not have noticed this very obvious mistake. You missed an excellent rating based on a poor subcontractors work ethic.
UPDATE: Got a call about 2 hours after this post from Ed at Saatva. He apologized for the problem with delivery and said that they work constantly to make their customers completely satisfied. He then offered to refund the cost of the bed frame without me asking first to have them make things right. This is the type of company that wants 100% customer satisfaction and this gesture is certainly not the norm throught the retail experience. Bottom line I would recommend the bed that we bought with one caveat, watch the delivery guys when they put things together. Saatva now has an excellent rating in my book.
Besides looking for a King bed, I happened to be experiencing some power back problems at the time. After one night, the pain began to subside! On top of that bed is very comfortable, perfect level of support. Wife loves it - says she hasn't ever slept so well.
After going through FIVE beds in one year from a popular retailer we were fed up and didn't know where to turn. We discovered Saatva from online reviews and one after the other everyone said the same thing. They tossed and turned, couldn't sleep and they woke up achy until they purchased al saatva mattress. This bed is so amazingly comfortable, I don't think since we purchased it 6 months ago we have tossed or turned once! As soon as I lay my head down Im asleep in 5 minutes and wake up with no one backache. We love this bed. Thank you also to the excellent professional customer service by one of the owners Ed Brians. Called me personally to thank me for our purchase and make sure we were happy. A great company. I would recommend them to anyoen who needs a good nights sleep!
Based on a suggestion from my chiropractor, we purchased this mattress about five months ago. Because I have a 'bad back', we went beyond the 30-day return cutoff, blaming my back and not the bed. This bed has never felt comfortable and my assessment is that it is too soft. The quality is fine and the customer service is great. When I finally called the company, they offered to send a firmer mattress to the tune of $240. We get to keep the luxury firm mattress. The firmer mattress has arrived and it is better but not great. Since we have already invested so much money in this mattress, I am looking at adding a foam topper. If I lay on my back and don't move all night, my lower back is ok. I cannot sleep in any other position on this mattress without tempting the 'Back Fates'. I would dearly love to find a mattress that made me love getting into bed. This is not it. A word to the wise.....keep an eye on the calendar when trying out this mattress. If it doesn't feel good within a week, it's not going to get any better. I should have followed my own advice. I will be trying out foam mattresses for the next several weeks!!
Almost a year ago, my wife and I decided to try a Saatva mattress. We had looked at several other mattress manufacturers (even trying a much more expensive brand), but were not satisfied with the offerings on the market. I inquired to Saatva via their website about their mattresses and was blown away by the personal attention we received from Ed Brians! Ed took the time to answer each and every question I had, both on the phone and via email, and made 100% sure that I was comfortable with giving his company a try before we purchased. It is rare to find such customer service these days, so I was impressed to say the least! When we received the mattress, it was obvious that Saatva strives to provide a quality product that surpasses much of what you find in the mattress market (and at a decent price to boot). My hats off to Saatva. Great people... Great product.
Since getting my Saatva Plush Soft Mattress, my wife and I are sleeping more comfortable and relaxed getting a good nights sleep, refreshed and ready for the next day. Initial concerns involving delivery were addressed and given top priority by Ed Brians (one of the owners) who personally called me to discuss and ensure all my needs were addressed and that I was completely satisfied. (I was very impressed that this man cared so much about his company and the product that he personally called me) I have already told others about my Saatva Mattress and recommend it to anyone. Great Company and Great Mattress!
I will start off by saying that I do not normally take time out to review things that I purchase. Today, that has changed. While looking for a mattress to replace our "worst imitation of a mattress" we have ever slept on... we came across Saatva. I wanted to make sure that I came back to post our review, as there weren't very many Saatva reviews online at the time that we purchased ours. Every review we saw was positive, and we were skeptical... wondering how that could be.
Our main hesitation was not being able to try the mattress out before making the purchase. As you can imagine, our last mattress purchase was a complete nightmare, which resulted in our constant battle to keep from getting sucked into the middle of the bed! We did our research and decided that it didn't matter... after all, we tried our last mattress out before we purchased it and look how that turned out. We decided to give Saatva a try, but kept our old mattress, just in case we didn't like the new one, or needed to return it for a softer one. (We went with luxary firm).
We called in over the Thanksgiving Holiday and spoke with their salesperson. He gave us a lesson on what to look for in a mattress, answered every question, and helped pick the right model, height. It was apparent from the very beginning that he wanted us to be content with our purchase. He even told us how to see if a new boxspring was needed. Thankfully, we didn't, but we did appreciate that he didn't try to sell us something we didn't need. After the call, we felt really good about our purchase and anticipated the delivery.
The mattress was delivered on time, without a single issue. Every expectation was met when we had our 1st great night sleep in years. Here we are 7 months out and I'm still telling my Husband... "I love this bed... I don't want to get up..." I don't miss the shoulder and hip aches or having to prop myself up on a pillow so that I don't fall into the "hole"...
Oh... one more thing... knowing that this mattress is a Made in the USA product is a big bonus. Saatva... you are awesome! Please don't change a single thing. - Sweet Dreams
I was looking for a firm but luxurious mattress similar to the European style beds I like in Germany. After reading about Saatva's construction of its mattresses I knew I wanted this mattress at such an affordable price. The Customer Service was wonderful, quick, informative and no pressure. I liked the company philosophy and approval by Chiropractors for back support. This is a beautifully made mattress with quality materials. I am very pleased with my purchase, I had my mattress 2 days after ordering it online, and I look forward to many years of restful sleep on it. You will NOT be disappointed!
Fantastic service and attitude toward the customer. Needed to make an exchange and the company executives called me personally to explain why the full size I ordered was slightly smaller than I thought it would be. It was too short for my 6ft husband and they explained that they allowed a couple of inches tolerance for spreading because of fitTing into bedsteads. They kindly exchanged it for a queen size and my husband is very happy.
We've had our bed now for about 5 days now and we have to say we LOVE it :) We were not looking forward to going to a bed store to "try" out beds. I've heard to many "horror" stores about the sales pressure from the salesman, the fancy words they use for the what seems to be millions of different types of mattresses out there, and time it would have to take to "try" out the beds in the store. So we went online...found the Saatva site site, looked into the 3 types of beds and decided that the Luxury Firm was for us.
We have a few questions that we asked by email that were answered right away, which that in itself was impressive. Soon after we placed our order, Now of course we were a tiny bit concerned with getting a bed thru the internet, but after reading all the positive reviews both on the bed and customer service we felt confident.
It did take a little while to get the bed, maybe we were just so excited to get rid of our old bed and getting a new bed :) , but once we got it we were like WOW! :)
First of all the delivery guys were excellent! They first asked to be shown where the bed was going. The mattress and foundation were well packaged, both in a heavy plastic and a box. The delivery guys carefully took them out of the packaging and brought it upstairs.
When we first saw the bed, we noticed right away the quality of the material used and how beautiful it looked. This is a VERY well made bed!!
We did see right away that it was 100% different than our old bed which we had for about 8 years...different is a good way! :) and it looks great on the new pine bed frame that we had got delivered the week before.
After the first night alone we felt the difference, I use to wake up with a sore back...no more! The bed kinda "hugs' you but yet firm at the same time! Both my boyfriend and I slept great that first night....even our kitty spends hours sleeping on the bed while we are at work! :)
We 100% recommend Saatva! No matter what type of bed your looking for...firm, soft or happy medium as I call it, you will find it here! I am glad we did not go to a brick and mortar bed store, and VERY happy we bought a Saatva bed!
Very refreshing in these days of poor customer service to see a company so focused on their customers satisfaction. After I placed my order Paul placed a follow up call to me just to verify my order and to thank me for my order.Excellent customer service!!! Mattress was delivered very promptly and on time. The delivery was great professional and courteous. I was not ready for them to set it up yet I was still draining my good ole waterbed (yep I said waterbed) Once I received the bed I knew it was a unit of craftsmanship of the highest quality. Now that I have been sleeping on the bed for a few days all I can say is this was the best decision I could have made. I was dreading the time I would have had to spend at the brick and mortar mattress stores listening to salespeople trying to sell you what they want you to buy and not what is best for you. On top of all that I would have had to spend more than twice the amount I did for less quality. All I can say is Saatva is the way to go! After my purchase I received a personal phone call from received a phone call from their Executive Vice President Ed Brians sincerely thanking me for my purchase. That kind of thing just does not happen in this corporate world. Thank you for the personal touch Ed it is something I will remember for a very long time.
Aside from the king size, the bed is a dream to sleep on. I no longer wake up with a stiff back. I absolutely love it and would buy it again.
Don't think twice about the quality, craftsmanship or service. Saatva is the real deal. Delivery was prompt and the bed was covered in very thick protective plastic. I'm very happy with my purchase. I use it on a platform bed without a frame. It makes no noise when you move on it. Great for evening endeavors.
I got my Saatva mattress over a year ago and after contacting them just last week about an accessory item, I felt motivated to write about Saatva. It's "only" a mattress but almost every morning I feel amazed! I felt like I should let people know how positive of an experience I have had overall. It is so comfortable that as soon as I lay down I don't move at all for the whole night. I used to have disc issues that I had been dealing with for awhile, in the past year my issues have really dissipated sleeping on the Luxury Firm. Dealing with customer service was so easy from start to finish. I recently called Saatva and spoke to Eric because I needed a new mattress protector and wanted to see if they had any suggestions, Eric was really helpful in leading me in the best direction. Best sleep I've ever had and you can't beat the price. Thanks Saatva for your service and your incredible mattress!
I am a week in after owning a Temperpedic and have had the best sleep in my life. I have done a lot of research with most mattresses in the $2k+ range (the Saatva site is right). I spent a lot of time in mattress stores - Mattress Firm, etc. I wish I had a Saatva I could try out first hand myself, but I have a friend who owns a Saatva and raves about it. So, I figured I would try it, and with their return policy, gave it a go. I LOVE IT! I bought it for our guest bedroom but have chosen to sleep on it rather than the Temperpedic in our master bedroom for 8 days in a row now since I got it!
I recieved a call from the CEO of Saatva. After a conversation about my experience with the mattress, he agreed to accept the returned mattress. I will pay a minimal return fee. This is a decent resolution to our issue.
Original Review (1/30/13):
We purchased the Luxury Firm mattress. After sleeping on it for several, we found it very uncomfortable. My arm regularly falls asleep and I wake up having to change positions and with that awful prickly feeling. We were reluctant to go through the hassle of returning it and having to find another mattress and decided to purchase a foam topper to cushion it. We purchased a 4 inch foam topper and spent 2 weeks trying that out. The mattress is still uncomfortable. I then contacted Saatva to return the mattress. We were 10 days past the 30-day return window. They offered no flexibility despite our efforts (purchasing the foam topper) and despite the 30 day window occuring over the holidays (Xmas and New Years).
I would not recommed the mattress or Saatva to anyone.
I just bought this bed after seeing so many positive reviews and can't believe the results after 2 sleeps!! I had a Seely Posturapedic and thought I had a good bed. My back issues,recent bad sleeps and an agreeing girlfriend gave us good reason to buy a new bed. I have an inflamed disc in my back and have been waking up with dull pains in my legs for the last 3 months, more severe in last 2 weeks. I have had this bed 2 nights and I woke up both mornings feeling progressively better than I have for the last year! I had no idea a bed would make this much difference on my back especially since I owned a "descent brand name" bed. You will be soooo happy if you decide to buy this bed. Very happy customer. I will repost in another month to provide more feedback.
No more aches, and pains in the morning. There is such a huge difference in the quality of our sleep. I was skeptical about ordering a mattress on line. Believe me, I did my homework. I checked all the feedback, and the construction of the mattress. I' m not sorry. In fact I would do it all over again. Now, let me tell you about the customer service. You will not find any better. In this day, and age, customer service sometimes doesn't exist. Saatva has the best customer service. There was a problem, and they took care of it immediately. Thank you to Alex. If you are considering a mattress from Saatva, don't hesitate. I have nothing, but good things to say, about this company. Simply the best.
After horrible and costly mattress purchases from major retail stores that led to premature sagging and back pain, I stumbed upon Saatva mattress company via the Internet and took a chance of buying without testing in person. This was a gut purchase and I must admit I was skeptical. These days, it seems to be "take the consumers money and run". I expected to be dissappointed and had low expectations but felt a weird sense of optimism as well. I am a medical practitioner working within the field of sleep medicine and know the value of sufficient and quality sleep. It's association with pre-existing cardiovascular risk factors is well known as well. One can only wonder why buying a quality mattress is such a daunting task. The quality and service in this industry is horrible. This has not been my experience with the Saatva Mattress product and it's representatives. The mattress ordering was easy and the customer service gentleman Joseph Yoikes was awesome. He did not pressure me to make a decision even after he answered many of my questions and put me at ease. The mattress arrived within 2 days and it is a quality unit that offers excellent value. Mattresses are a fortune these days and one typically would need to draw on their HELOC to afford such a purchase. Mr. Edward Briens contacted me and inquired about my satisfaction with the purchase. This gentleman represents himself and conducts business with respect, professionalism and a sense of good old fashion family appeal. He takes ownership and see's that a customer is treated with dignity. His mannerism and concern for my satisfaction was genuine. This kind of appreciation seemed to go out with nicke beers in our country. If anyone is considering a mattress replacement, consider giving these trustworthy folks a call. Their no nonsense return policy is transparent and they play no games. Their business ethic and product are are seldome encountered these days. Great value and buying experience.
Dealing with Saatva, in particular Mr. Brians, was a pleasure from start to finish. The customer service offered is outstanding and completely professional. This company has set a standard that every other business should follow. Their products are manufactured using the highest quality materials and it shows. They also offer a wonderful guarantee. I would recommend this company to anyone looking to purchase a new mattress.
I am totally impressed with the company as reflected in the email I wrote to Ed Brians at Saatva:
"Dear Ed, I've been meaning to write ever since you called me last week about the bed we purchased...you have restored my Faith! Thank you so very much for your kindness and amazing response to the situation! I don't know who owns Saatva but I am totally impressed with the company as a whole and especially YOU! I hope the owners are aware of the consciousness that you offer and what this means to their customers. For many years I was a very successful leader in MLM until 3 years ago when a very egregious and insane irs audit began and soon after my husband was diagnosed with Parkinsons having to retire and go on disability. It has been a very humbling and devastating experience but what I have learned and gained has been life changing. We always have a choice in how we treat people and the love that we give for, in the end, this is all we have and all that matters. I share this with you because of what our 2 brief conversations reflected about your character and your heart. Those qualities are way more important than what product we sell...success is always about relationships and I thank you for following your heart rather than just the "rules and policies"! I hope you pass this letter of appreciation on to the owner of your company.
May you always be blessed.
I order my mattress on Thursday 10-25-12 and I got my mattress on Friday 1 o'clock in less then 24 hrs.When I lay down on my mattress I felt like I was on the cloud .I just had back surgery so I was looking for a good mattress ,after researching I decided to buy one from Saatva .I would like to thank Ashley to help me pick which mattress will be best for my back , and also Mr Ed Brians for calling me after I got my mattress ,he ask if everything was OK . After sleeping on this mattress ,I woke up without any pains . This is a great Mattress much better then the one I had for more money from sleepy 's . Thank you Al again .Henry
I have to say, I am a very skeptical person. I also hated to take the time to go matress shopping and test matresses in stores. After research into Saavta, I decided to try the Saavta Luxury Firm matress without hesitation to return it if I didn't like it. I guess I have had the bed for over a month now, but since the first day, haven't paid attention to the time as we just love the bed. Enough said about the customer service and delivery, which was all fine, but the most important is the quality and comfort of this bed. I actually look forward to getting into this bed to relax at night! We have a platform, so we got the 14" bed. I've had pillowtops before, and this one is more like a cross between pillowtop and conventional. We are extremely happy with our purchase and it is a great bed. Not too firm, not too soft....with the 30 day $$ back, you have nothing to lose to try this bed (other than return ship cost) but I would bet you won't be returning it!
this is the review i posted on yelp.
I just had to write a review for this great luxury mattress company.....
Everything i wanted in a mattress i found here.....they dont have a physical store only an internet store but if you want the ultimate
in a mattress at a great price you will find it here at more than half off other stores for a similar mattress....i put this under wholesale
stores but its actually a retail internet biz...you are cutting out the middle man so you are getting an incredible deal!!
I was in search of a mattress that has dual coil for the firm support that i need, but also wanted cushion and comfort....the great
night sleep you get at good hotels..... This mattress is it....the european pillowtop makes you feel llike you are
sleeping on a cloud. All the cushion they have on the top layer makes the mattress 15" thick. But also, they have the low profile model
that is 11" thick for those of you who prefer the more modern look.
I also forgot to mention its a green mattress!!.....organic cotton top layer, recycled steel to make the spring coils, foam that is bio-based?? yay!!
I really love everything about this company....
http://www.saatvamattres… ....stop by and take a look....you guys are going to thank me for this....the best green mattress at the best priced....delivered
to your home....i got it in 3 days! my only wish was when i was shopping around for a mattress that yelp would lead the way........well it wasnt on here and i spent
a long time looking for the right one.....i am saving you time and effort by placing this review for you to find it in no time.... :)
I can't say I'm an expert with regard to mattresses. When I left a 35 year career as Creative Director for a major Advertising Agency my timing was perfect - the economy collapsed.
I took a job with a major mattress chain both selling and creating campaigns to promote certain models.
During this period I visited a number of mattress manufacturers and was amazed that the same mattress meant to sell at a retail point of let's say $2,000 would by a simple change of label and damask become a mattress set for an optimum price point of $800.
This of course is why it's impossible for the consumer to comparison shop. If you find a mattress you like called "The Cloud" the store you're in is the only store that carries that mattress with that name.
Right down the street that very same mattress may be selling for as much as 50% more or less - the selling of mattresses is unfortunately a shady business and the consumer suffers from it.
There are a few specialty sleep systems that don't get involved in this - however they are few and far between. Not to mention often not the best choice for many consumers.
I'll caveat the following by saying I am a research fanatic. It's in my blood and it drives most friends and family crazy - I am unrelenting and I go over board.
That said when my better half and I realized that neither of us were getting a decent nights sleep - except for our two Old English Bulldogs who could doze off on a bed of nails.
I was handed my orders to find a mattress and the search began.
During a web search I found the Saatva site and book marked it along with the dozen others I had saved. When I finally read through the web site I was struck by two things.
1) The site is brimming with valuable information. There is virtually no what we call in advertising "fluff" or "weasel words" it's the best education about mattresses you'll find.
2) Claims by Saatva are backed up with facts - spec by spec. In fact there is a comparison chart between the Saatva mattress and other high end mattresses.
As an example one apple to apple comparison of the Saatva at $899 actually surpasses an equivalent Kings Down Mattress which sells for $3400
Then my phone calls to Saatva began. I drove them crazy I'm sure this is why Saatva has taken out a restraining order against me.
What I found time and time again is that each person I spoke with knew the product inside and out.
If I had questions about the coil system, the foam densities, the gauge of the springs they were answered - the few times there was a question that couldn't be answered well, because no normal person would ask these questions - but that's not me.
I would be transferred to someone who could.
Never - ever was I pressured to buy.
There is no "one time deal if you buy today" business model. Saatva means "Truth" and that's exactly what you get.
Now about the mattress!
We purchased the King Size Luxury Firm it was delivered with lightning speed and the plastic wrapping is beyond protective - it's closer to a Hazmat suit.
When the mattress was placed in our bed frame - my spouse and I were both struck by how absolutely gorgeous it is. Quality touches abound.
From the iron clad strong handles, to the intricate braiding on the sides. The deep tufted upholstered buttons make for an elegant and incredibly comfortable surface.
The Damask is pure 100% natural cotton ( I must have forgotten this). But I know the cotton ensures the mattress breathes.
As far as support and comfort the Saatva mattress is brilliant. We haven't slept this well, this deeply and woken feeling this good in years, and that's a fact.
If you're still reading this novel and aren't comatose by this time, I applaud you. I promise to wrap this up in a minimum of 300 more pages.
The common thread between everyone at Saatva is passion. Saatva promises silver but you deliver gold and few mattress sellers, if any can make that claim.
There is no single piece of furniture in the world that has such a profound effect on our health and well being - Our Saatva is the best investment we have made in years.
Now you'll have to excuse me - I'm off to slide back into our Saatva and take a nap.
My wife and I have been fortunate enough to recently build a new summer home out in the Hamptons of Long Island. We have dealt with contractors, electricians, plumbers, surveyors, the town board, painters, landscapers...I won't go on but instead, just leave it to your imagination what time it takes and what headaches are incurred in dealing with these relationships no matter how much you want it to go right, there is time, effort and frustrations....do I really have to tell you the headaches of building a house? Simultaneously, we had to line up our furniture thru our decorator. Nothing seemed easy and frankly, building and decorating a house can't be and shouldn't be easy.
Yet, the final straw broke my already aching back. My wife breaks the news to me. It could not have been worse. My wife wanted me to take her mattress shopping like in real stores, like in mattress stores and furniture stores. Beyond a horror. Beyond nonsense. Beyond actual lies that insulted us with stupid phony sales . My wife is lying down on five mattresses and before she could get up, the nutty professor aka the clearly high pressure commissioned salesman, is telling us we better buy now or the price is doubling tomorrow. Enough. I am out of this silly waste of time.
To the internet. Found Saatva. Found a dream of a company that made our lives normal again. Their site screams award winning. The consumer reviews are unprecedented. Their accommodating, educated and so pleasant representative, Jason made it all so simple when we called with a couple of questions. Jason made us feel like people to be respected and we just loved him!
Saatva made buying our 4 King mattresses and 4 twin mattresses so simple and so right. Everything about Saatva is true. All the reviews I read forced me to write this review because it is all true. Our mattresses are so luxurious as our kids and us just can't believe how well we sleep in support yet cushiony comfort.
We bought two more Saatvas for our Manhattan apartment. Saatva was efficient, courteous, informative, honest, easy..what else do you need to hear? Their prices? Incredibly honest value! Honest! Yes, honest value!!
Jason is my mattress hero. I have no time for mattress shopping in stores. I have no time for writing this review. However, Saatva deserves this review and with all of our years as seasoned professionals in the finance industry, we have never dealt with a company of this caliber. Never!
Made in America. So I sound hokey, deal with it. Americans should be so proud that a company such as Saatva is American.
I highly recommend you stay at home and shop at home for your mattress at Saatva. Saatva...thanks and yes when Jason calls me when he sees this review, on behalf of my entire family, "You're so welcome!."
Mark B. and Family
New York, NY
Got my soft luxury queen in last month and if there is a pea under it unlike the fairy tale I sure couldn't feel it. God bless the Ed Brians of the world if there are any more left out there. Best customer service in the world and I work in customer service. Thankfully, Ed and his crew don't sell what I do. From ordering to delivery to the welcome thankyou phone calls this is the best company. I am not a paid representative of Saatva but if they ever move down south to the heat of GA I'll be their first applicant. Thanks again Ed. Oh yeah, the bed? you gotta try it to love it. I sleep on my sides and no more Army pains. What the VA can't fix Saatva can sure promise a good nights sleep.
The cusomter service at Saatva is very easy to work with. Delivery is very quick. The mattresses are low prices for the quality of the mattress! And there seems to be minimal "outgassing" of anything that feels toxic. Thanks so much Saatva! I would definitely recommend this company to friends!
This is a true testimony given by a real person. I purchased a Saatva mattress about two months ago. I was so excited about getting the bedding because I have not slept well in years due to a severe low back injury. Anyone that has ever had back problems even temporarily, can attest that it is difficult to get positioned correctly. You toss and turn all night and when you finally get find that sweet spot, it's time to get up! I dealt with this for years. I dreaded going to bed because I knew it would be a repeat of the nights before. I got my nerves up to order a mattress sight unseen based on the reviews. I thought maybe the reviews were contrived or coached but let me put your mind at ease about this. They do request that you write a review but these words are mine and from the heart. Back to my testimony. I order the mattress set (luxury firm and low profile box spring) with "white glove" delivery. I live in NC so it had to be shipped to a local delivery company. The company wasn't very professional and the delivery was anything but a "white glove" delivery. I called customer service after they'd left and I was immediately connected to one of the owners! A fast talking New Yorker named Ed. He was polite and genial but no nonsense and direct. Ed asked me to tell him what happened. "Look Rhonda, don't you worry about anything, I'm gonna call the delivery company when I get off the phone with you and get down to the bottom of this. I may not get back to you today but you will hear from me tomorrow, I promise." True to his word Ed called the next morning after contacting the distributors with answers. I was impressed with his prompt attention to my problem. Okay, I told you that I was going to be honest. The mattress was improperly handled but Ed assured me that it would be fine and to give it a little time to settle but I wasn't completely comfortable with that. This is a large purchase and I wanted to be happy with it. I was reluctant to call because I'm a little bashful and we've all had bad experiences with customer service. Not knowing what to expect but I mustering up my courage and called again. I spoke to one of the nicest customers service representative ever. I explained my concerns but wasn't ready to talk to Ed about it. They laughed and said okay. Ed was informed that I was to embarrassed to speak him directly. He called me to apologize for coming on strong and that he felt terrible that I was uncomfortable about talking to him about my concerns and that he only wanted to make me happy. He gave me his direct number and also sent me an email expressing his sincerest apologies again! Ed reordered my bedding and I received today! I called Saatva to let them know that it had arrived and guess who answered the phone?, good ole' Ed and he recognized my voice instantly! He is really is genuinely concerned about his customers and not just the bottom line. This goes a long way in customer relations. Saatva could have destroyed my confidence with online shopping but Ed, Joseph, Alex and entire Saatva company treats customers with more of a down home country, mom and pop store feeling. A place where they greet you by name as you enter their store because they truly appreciated your business. It isn't a brick and mortar store were you can see the merchandise but if there is a problem, Ed and the others will make it right. I would ask Ed to marry me but he's taken. :-)
Saatva's customer service should be the standard for all companies! Friendly, professional, informed, and respectful. They care very much that their customers are happy. Delivery was SO fast; I ordered on a Tuesday and received the bed on Thursday. The deliverymen asked to wash their hands before removing the plastic on the mattresses so as not to get prints on them! The mattress is wonderful. I ordered a twin for my guest room and queen for the master bedroom, both in the 11.5 inch size. The quality of my sleep matched the quality of the mattress - outstanding. I replaced a Tempurpedic mattress, which I have enjoyed, but the feeling of the Saatva is much more luxurious. I didn't order foundations because I didn't need one in the twin room and am using the Tempurpedic foundation in the master. Now, I wish I had ordered the foundation so the set would match. I might order one later, but I can't afford shipping at this time. I spent significant time researching and considering whether to order a mattress sight unseen and am I glad I went for it. No salesmen, no bait and switch, no lying on mattresses in the showroom, and no problems. Great experience, great mattress! I gave Durability a 5 star rating because that's what I expect. If my review changes after more than two night's sleep, I'll submit a revision. I don't think that will be the case.
After copious and rather compulsive net searching, I honed in on this company, possibly because of the professionally done and informative website. I also liked the fact that they offered a reasonably priced spring type mattress with an organic cotton cover, that they claim uses a 'thistle' not a chemical flame retardant-hard to find in innerspring types.
Post-order, delivery was unusually fast and easy, and I received a voicemail message on the same day from EVP Ed Brians.
It seems the mattress is made of high quality materials, especially for the price point. As a practicing chiropractor of many years, I also noticed the extra foam in the lumbar region (while lying supine)-a nice touch.
The customer service of this company is really exceptional, as well.
So far so good! I am very happy about my buy and fell that I made the right choice! I will recommend this bed to my friends. Im sleeping better.
The firmness, the feel everything is great and comfortable.
I got a follow up call, the delivery was prompt and professional
Thank you Saatva
We are extremely impressed with the quality, craftsmanship and comfort of this mattress. It really is almost too good to be true to get so much value for such a reasonable price. The entire buying process was a pleasure, the web site provided all the information we needed to make an informed choice. The mattress cover is organic cotton and there is no chemical smell at all. We can't wait to crawl into bed and sleep in such luxurious comfort. You will not be disappointed with this mattress!
Ordering, Delivery and Comfort nothing short of spectacular. This mattress
and foundation has exceeded my expectations. I have had it a little over a
week and am getting some of the best sleep of my life. I advise anyone
with sleep issues GET This mattress you will not regret it!
I just want to say that I am very impressed and very pleased with my mattress. At first we thought the extra firm would be a little too much, but we are loving it. The quality and the craftmanship of this bed far exceeded my expectations from ordering online without trying it first. From ordering, to the delivery and to any questions I had they were wonderful. I highly recommend this company to anyone who is looking for a good mattress. I love that it was made in the USA. Thank you.
On March 13th you took our call. After assuring us that buying a mattress online was an innovative way to try it out and return it if you were unhappy......we wanted to give Saatva a go.
I had researched online a good deal, but the thing that really impressed me about Saatva was the diagram of the mattress' construction. I have never seen one designed that way. To wrap the springs within the foam and frost it with organic cotton....that was impressive. After you told me we didn't have to turn it, I was confused, but I told Don we could lay at the foot of the bed for 3 months if need be....(he wasn't crazy about that idea).
Well, since the arrival of our Saatva luxury firm mattress, we've slept like logs......of course, we told you we are in the log home business, but I mean sleep like the d..., not I don't mean that, but we sleep VERY WELL. We look forward to going to bed, sleep well, and the problem is, we don't want to get up and out of bed!
It's a good thing we don't have to be at the office at 8:30 every morning, we would have been let go.....
Our Saatva mattress just feels so good....it's nice to stretch, and lay on your tummy and just take it slow.
So, I'm suggesting that you do a marketing campaign to retirees who would appreciate a good nights sleep and don't have to bolt out of bed in the morning or when the alarm goes off. They would be a great demographic because they tell their friends about everything!
Well, just to thank Saatva for the best night's sleep ever. And thank you for your good service.
Sue and Don Medbery
My husband and I recently purchased our first Saatva mattress, and I cannot speak highly enough about it. It is by far the best mattress we have ever owned and in fact the best we have tried, having previously shopped around before we heard about this company. The mattress is nicely firm and yet has a welcoming comfort to it. We both get to sleep easily on it and wake feeling refreshed which had not been the case on our old mattress. Saatva uses to top quality products in their mattresses that are also friendly to the enviornment and lovingly cover all their mattresses and foundations in Organic Cotton, so they are better for those people with allergies! Excellent value for this kind of quality!! I also want to mention that the company itself is just fabulous to deal with. When you call to ask a question, they answer their own phones, often by an executive themselves and always with a friendly voice on the other end of the phone. It seems that they definitely have the consumer in mind when answering all questions and will do whatever possible to make this whole purchase as easy as they can for you. I would highly recommend considering this product, you won't be disappointed!!
First the product: I recently bought four of these mattresses for our new home. They are exceptionally well made, provide excellent support, and everyone in my family is getting a great night's sleep: no tossing and turning, a deep sleep (don't know how that happens but it does) and waking up refreshed and rested. Now the company: all I can say is prepare to be dazzled. Shopping for mattresses is not a fun task yet they've managed to keep it simple, honest and easy. I ordered everything right from their website. You will eventually talk with an executive and there is a vibe that they want nothing else than your complete satisfaction (and at the risk of waxing poetic) ... happiness. Granted that sounds weird because we are talking about mattresses here but it is true. Check them out and see for yourself. Onward and Forward Saatva!
So…I have been remiss in not relating more promptly an experience with Saatva mattress company the other month. This seeks to correct that error….although you now get a mattress review as an extra bonus. Late in April I was websurfing for the gazillionth time for a mattress. I’ve been sort of searching for over a year but nothing struck my fancy and I wasn’t sure if I wanted high density, tempurpedic, springs or whatever. I just knew that a bed of nails wasn’t on the list. Settled on the Saatva because it was organic, five star hotel comfortable, firm, and the Design Director’s favorite book is “The Shock Doctrine. Rise of Disaster Capitalism.” by Naomi Klein. Price was better than most places and the company (not sure where its made) was in the area. Arrived when they said it would but there were problems afterward with the contract delivery company which involved big mattresses in wrong places and grandmother left with two young grandchildren, one an infant, to lift it downstairs…alone. Customer service was called (Ed) and after initial discussions someone who said they were the CEO of Saatva called to apologize, assured that they wouldn’t allow future transgressions, and made amends. Aggravation lingered but the company did the right thing….and we would buy a mattress from Saatva again. Especially since we’ve been sleeping on the 11” for almost two months now. The difference between our old and the Saatva is cavernous. The aches: The ones that you have when you wake up, especially after 50, saying, “get out of bed” are gone. The mattress is as they pronounce: 5 star hotel soft but firm. No new mattress outgas odors. Good, quality, well built, but not to expensive. We really like it. Seems to be worth every penny and… as an added bonus Saatva walked the way they talked. Honest and responsible…and an executive of the company likes a book pretty critical of capitalism. Yet another bonus.
After many months of searching and deliberating, we decided to order a Saatva Luxury Firm Cal King Mattress. Every part of the purchase and delivery went so smoothly, it amazed us. Ed Brians was our customer service contact. He went above and beyond our expectations in answering questions and processing our order in a timely manner. He assured us that Saatva was a the quality mattress - and he was right!! We haven't slept this well in years. The mattress is firm enough, yet very comfortable no matter how we sleep (side, stomach, back). We also had a choice of mattress and box spring heights. That made the finished height of the bed just right. We are so pleased, we plan to buy another Saatva mattress for the guest room. Thank You Ed - and all of the Saatva team!
I do not enjoy purchasing mattresses. The product specs are completely confusing and not comparable across retailers, the high-pressure sales tactics are tiresome, and who can tell whether you'll like a mattress by lying on it for 2 minutes in your clothes?
I came across Saatva (maybe from a Google search?). Reviews on this fine site were favorable. So I reviewed the Saatva website. Seemed credible. I actually liked that they have reduced the number of options to a small number of choices, so that was a selling point for me. Within 15 minutes, I had chosen the size, type, and configuration of my mattress.
The service was excellent. After order confirmation, I got a call the next morning from Saatva to schedule delivery for the following day. The bed arrived as promised. There was a small error on the delivery -- the local delivery company didn't have an order to pick up the old bed frame. A quick call to Saatva resolved this in 10 minutes.
The bed is very comfortable and seems high quality-- no complaints so far. Time will tell on the durability question.
Only two minor complaints:
- they haven't worked out the branding. The mattress and foundation are made by Cannon Sleep Products (a company that does private label sleep products for other retailers). The warrant info is from Cannon (not Saatva) so that might be confusing to consumers
- given the high level of initial service, I would have expected follow up on satisfaction following the delivery (but I didn't receive any communication from them).
I've had the Luxury Firm for three weeks and t's been extremely comfortable from the first day. There were no chemical smells or odors upon delivery. The cover is a soft organic fabric. It has a supportive and luxurious feel without any noticeable pressure points. Saatva came through as advertised, answered my inquiries immediately and provided excellent customer service.
Our Saatva mattress is a dream come true. From the very first, we were in love with the comfort. My husband had started sleeping in his TV chair and nap rather than go to bed. Once we got our Saatva Mattress, he was in bed and asleep...for 8 solid hours. He wakes up (as do I) refreshed and rested. He says he's never slept on a mattress so comfy and perfect.
My search began online because I really don't want to lay down on mattresses in stores for all the world to see. Hours and days of research and I still thought I wanted a (formerly) hotel branded mattress. I came upon Saatva. Reading through all of the comparisons, the quality and finally the testimonials, I was convinced. It was another thing to convince Daddy. But our salesman Ron was so "not" pushy on the phone...he answered all our questions and I said to him, but I want to buy it NOW! We proceeded to a smooth purchase...delivery for a Very Heavy king size mattress was a challenge, but this is the finest, bar none, luxurious firm, and oh, so comfortable mattress we have ever owned. Thank you Saatva.
Two weeks ago I purchased a Mattress from Saatva. After much research, and reading some excellent reviews, I made the decision to buy it after understanding they had an exceptional return policy - meaning you can try it out for 30 days and return, with no restocking charge.
The only issue that arose is that the delivery company missed the initial date, but that wasn't Saatva's fault.
In fact, it was what happened afterwards that compelled me to write this glowing review.
There was an executive named Ed Brians who went way beyond what I have ever experienced to make good on the missed date. He called several times telling me what he was doing, and apologized on behalf of the delivery company.
Even though he did not need to do this, he offered to waive the delivery fee and gave me an additional discount to boot.
I was incredibly impressed with both Ed, and Saatva, for taking responsibility for the error of a 3rd party.
Ed was very gracious, and professional. He went way out of his way to make sure we were happy. I must admit I have never encountered a company who exhibited such phenomenal Customer Service.
Good for you Saatva! Other companies should take a lesson from you on how to treat your customers.
Oh - and the mattress is outstanding too.
If someone is considering buying from Saatva - not to worry - they are trustworthy. They have earned my respect.
The service from purchasing to delivery is incredible! The Quality of the mattress is GREAT! I have spend more but will never agian....this is a great company...give these folks a chance!!!! I have purhcased name brand in the past that do not compare.
I do usually give reccomendations like this but when it is deserved well, I just had to.