The mattress with the just-right feeling.
Can't feel shaking or disturbance when my partner moves.
Feels very comfortable.
Made with natural and/or organic materials.
Warranty claims process is unfair or inefficient.
Gets saggy or mushy after a while. Loses its back support over time.
Since 1926, Spring Air has been widely recognized for its innovative mattresses and sleep sets. Spring Air Back Supporter mattress ... See Hotel & Suites models »
Spring Air mattresses are recommended by 69% of owners on GoodBed (based on 375 ratings + 62 reviews).
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I feel that I must be too heavy for this mattress to give me proper support.
Wife thinks it's hard however she sleeps ok on it.
My wife and I have a great bed. It is a Spring Air. I remember as a young adult delivering product to the Spring Air warehouse in Hayward, CA. Now to find this mattress through Costco was a double blessing. Our last Spring Air mattress is 12 years old and nearly like new. It is now in our guest room and everyone who stays compliments us on their wonderful sleep on our 12 year old Spring Air! We have had a total of 3 mattress sets - all from Spring Air and will never buy anything else. Fine job Spring Air!
I purchase Natalie firm set because i want ultra firm bed. It is a great bed, very firm and supportive. my wife also likes the way it feels and how we sleep at night. i wouldn't buy a bed anywhere else other than costco.com
My only complaints are the thickness of the mattress (I had to purchase a stool to get into bed!) and the very hard bar down the middle of the mattress. I am not sure what the bar is or what the purpose is but, I don't like it.
Hello! thank you for your feedback! the hard bar is for the ultimate back support! it is a lumbar layer of foam. it helps you achieve optimal spinal alignment, this will get softer over time.
We are very satisfied with the bed in general. But found slight depression where we sleep.hope itt wont get worse as the bed gets older.not happy cant get to go to next step because i did not used up all my characters this is a bit frustrating. So i hope this does it if not will just close this survey
Eddie thank you! we appreciate you feedback, please be aware a body impression is normal on all mattresses. this is part of the break in period of a foam mattress. please call us with any questions 617-884-2300! thank you for your support
I should have sent it back from day one. The box spring which supports the mattress is poorly constructed. It got very noisy very quickly. It was a shame because the mattress was comfortable. I just couldn't hear the creaking of the box spring for one more minute!
please be aware we have a replacement program for this! we would happily send you a new set to take care of any noise you may of suffered! if you have not returned it and would like to ask us any questions about your bed set please give us a call at 617-884-2300!
Bought this mattress through Costco online. It is as expected. i wanted a firmer mattress. It's been 5 months since we purchased this mattress and no big complaints...!
thank you for your feedback! we are happy we could help you sleep better! enjoy your Natalie! which has been highly rated in consumer reports 2 years in a row!
When I first ordered this mattress, I got it with the box spring as a set. However, the box spring wouldn't go through my stairs up to my room so I had to return the entire set and re order just the mattress. It would be beneficial to must costumers if Natalie would offer a two piece box spring for their Queen size beds just like they do with their King sizes. It would also help of Costco would offer the option of buying just the box spring just in case I'm able to later get it so I can have the whole set. When it comes to the mattress itself, it seemed to overpriced to have it lose its form a the end of the night and with time, especially since I'm only 5'7" and weight 145 lbs. My girlfriend weights a little less.
This is the best bed I have ever had in 73 years!
thank you Mary! glad you enjoy your Spring Air Miranda! we appreciate you support in order to help other customers as well as a US mattress brand!
the bed was a dream, and then it wasn't... I paid almost 3k. I went back to the store, the sales person told me they went out of business about 6 months after I purchased it. what happened to the great warranty!!! they could not help me.
We have had the mattress for over a year now...it started out really comfortable, but in the last few months my body has created a deep impression on my side.
I weigh 160 lbs and am 5'9". I have a bulging disk. When I lay on my left side the mattress sinks in by my hip and causes the bulge to be pinched and leaves me with excruciating pain. It is not quite so bad n my right side but it is still painful. The only way I can sleep is on my back. However, when my husband leaves for work I slide over to the middle of the bed where it is still firm (though not as firm as it originally was) and it is not so painful. I had read the reviews on this bed and all raved about it except for a few who said it lost its firmness. And that has certainly been our experience.
I bought this mattress for Ultra Firmness////It held up to its name maybe 3-5 weeks,,,than started sagging..its absolutely waste of $$
No support for back- i'd wake up with horrible back pain- no support when rolling over on side- mattress would sink under my 140 lbs ( so not an obesity issue) and not conform to my body at all- left weird gaps with no support- floor was more comfortable- my boyfriend developed back pain from sleeping on it as well. I returned the mattress to Costco about 9 months after I got it( thanks Costco!!!) and instead splurged on the Marriott hotel bed. I no longer have any back pain!!!!
It was a well-rated mattress from Costco and some people reviewed it as too firm -- I prefer a more firm mattress. That hasn't been our experience at all. It's more or less comfy when you first lie down, but then we wake up in "sinkholes" and if you want to move your body to a different part of the mattress, it's hard not to roll back into the hole. The mattress just seems to give way way too much. It's a lightweight mattress and if you like to sink into a mattress, you might like it. I mean, we've had worse mattresses, but that's not exactly a ringing endorsement.
you have described a latex mattress to a T! thank you for your feedback and we are sorry you did not enjoy it! we hope you have better luck on your next purchase! you did not mention Costco's return policy in your text? please let us know if you would like to utilize it.
Loved this bed, then pretty deep impressions after 2-3 months. Also cannot turn over. Pretty disappointed for the money I paid.
Should have returned it to Costco within the 30 day period after purchasing it. Will have to get a new mattress.
Bed impressions from body weight appeared very quickly and do not go away upon turn mattress. Would not purchase again
The very worst bed I have ever owned, my wife has to see the chiropractor now. Seriously the worst
We are sorry to hear about your experience, please be aware since you purchased at costco we stand behind our products 1,000%. You may return it at any time - just give our corporate HQ a call at 617-884-2300 thank you
Spring Air is a large mattress manufacturer founded in 1926 that is based in Chelsea, MA the United States.
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