Serta Mattress Reviews

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What Owners Are Saying Serta

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Top Praise & Complaints Serta

Praise

People who are happy with their Serta mattress frequently praise Overall Comfort, Overall Support, Surface Integrity, Motion Isolation and Edge Support.

  • Comfort
    75%

    Overall Comfort
    Firm Comfort
    Pressure Relief
    Soft Comfort
    Conforming
    Initial Comfort
    Dual Comfort

  • Support
    63%

    Overall Support
    Edge Support
    Firm Support
    Initial Support

  • Other
    41%

    Motion Isolation
    Natural Materials
    Customer Service
    Delivery Service
    Professionalism
    Delivery Speed
    Warranty Terms
    Assembly

  • Durability
    36%

    Surface Integrity
    Long-Term Comfort
    Overall Durability
    Long-Term Support

  • Value
    33%

    Overall Value
    Price

People who are unhappy with their Serta mattress sometimes praise Edge Support, Motion Isolation, Initial Comfort, Appearance and Overall Comfort.

Complaints

People who are unhappy with their Serta mattress frequently complain about Surface Integrity, Overall Support, Overall Comfort, Overall Value and Overall Durability.

  • Durability
    72%

    Surface Integrity
    Overall Durability
    Long-Term Support
    Long-Term Comfort
    Product Quality

  • Support
    57%

    Overall Support
    Center Support
    Edge Support
    Firm Support

  • Other
    52%

    Warranty Claims
    Motion Isolation
    Customer Service
    Return Policy
    Flip-Ability
    Warranty Terms
    Natural Materials
    Smell
    Retailer Service
    Issue Resolution
    Product Consistency
    Repositioning

  • Comfort
    48%

    Overall Comfort
    Pressure Relief
    Firm Comfort
    Soft Comfort
    Conforming
    Slow Response

  • Value
    33%

    Overall Value
    Price

People who are happy with their Serta mattress sometimes complain about Durability, Comfort, Value, Support and Smell.

Most helpful positive review

Having a love affair with my mattress

My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattr... Read more »

Angela M from Devils Lake, ND

Most helpful negative review

Noxious Fume Sleeping!

My husband and I purchased our first foam mattress, excited about the comfort and lack of motion sensitivity. Upon delivery of our Serta iComfort Insight, we noticed a noxious odor once the plastic came off the mattress. We were told by the delivery me... Read more »

Eileen B from Wyncote, PA


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Ratings Breakdown Serta Reviews

Summary % Praising % Complaining
Comfort

44%
Overall Comfort, Initial Comfort, Conforming, Firm Comfort
37%
Overall Comfort, Pressure Relief, Firm Comfort, Soft Comfort
Support

37%
Edge Support, Overall Support, Initial Support, Firm Support
41%
Overall Support, Center Support, Edge Support, Firm Support
Durability

14%
Surface Integrity, Long-Term Comfort, Overall Durability, Long-Term Support
54%
Surface Integrity, Overall Durability, Long-Term Support, Long-Term Comfort
Value

13%
Overall Value, Price
26%
Overall Value, Price
Other Features

32%
Motion Isolation, Natural Materials, Appearance, Customer Service
43%
Warranty Claims, Motion Isolation, Customer Service, Smell

Reviews Serta

Do you have something to say about your Serta mattress? Write a Review!

Serta Reviews
Ratings


(based on 19,933 ratings + 261 reviews)

  • 5 stars
    (45)
  • 4 stars
    (21)
  • 3 stars
    (17)
  • 2 stars
    (46)
  • 1 star  
    (132)
Recommendations 13318 of 19,933 ratings would recommend their Serta mattress to a friend

  • Support: Very Poor
Pros:
Overall Comfort
Motion Isolation
Cons:
Smell


  • Support: Very Poor
Pros:
Appearance
Initial Support
Cons:
Long-Term Support
Warranty Claims


  • Support: Very Poor
Pros:
Initial Comfort
Cons:
Overall Support
Surface Integrity
Temperature Control


  • Support: Excellent
Pros:
Conforming
Overall Support
Temperature Control
Cons:
None


  • Support: Excellent
Pros:
Overall Comfort
Customer Service
Price
Cons:
None


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Warranty Claims
Warranty Terms


  • Support: Fair
Pros:
Overall Comfort
Cons:
Temperature Control


  • Comfort: Slightly too soft
  • Support: Good
  • Durability: Don't know
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Support
Cons:
Edge Support
Initial Comfort
Motion Isolation
↓ See More ↓
Overall Value


  • Comfort: Just right
  • Support: Excellent
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Long-Term Comfort
↓ See More ↓
Motion Isolation
Natural Materials
Professionalism
Retailer Service
Sex
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Initial Comfort
Cons:
Surface Integrity


  • Comfort: Just right
  • Support: Good
  • Durability: Moderately worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Assembly
Localness
Conforming
↓ See More ↓
Delivery Cost
Delivery Service
Edge Support
Financing
Initial Support
Maneuverability
Motion Isolation
Natural Materials
Product Consistency
Professionalism
Quick Response
Responsiveness
Sales Pressure
Shopping Efficiency
Smell
Sound
Surface Integrity
Temperature Control
Thickness
Transparency
Cons:
Center Support
Dual Comfort
Overall Durability
↓ See More ↓
Long-Term Comfort
Long-Term Support
Product Information
Repositioning
Slow Response
Overall Support
Overall Value


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
None
Cons:
Center Support
Overall Comfort
Customer Service
↓ See More ↓
Issue Resolution
Product Quality
Professionalism
Repairs
Retailer Service
Return Policy
Soft Comfort
Overall Support
Overall Value
Warranty Claims
Warranty Terms


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Moderately worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
None
Cons:
Pressure Relief


  • Support: Excellent
Pros:
Overall Comfort
Soft Comfort
Overall Support
Cons:
Price


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Conforming
Pressure Relief
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Firm Comfort
Pressure Relief
Cons:
Initial Comfort


  • Support: Very Poor
Pros:
Initial Comfort
Warranty Claims
Cons:
Surface Integrity


  • Support: Excellent
Pros:
Customer Service
Initial Support
Temperature Control
Cons:
None


  • Support: Excellent
Pros:
Overall Comfort
Firm Comfort
Cons:
None


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Warranty Claims


  • Support: Excellent
Pros:
Overall Comfort
Overall Support
Cons:
None


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Appearance
Delivery Service
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Issue Resolution
↓ See More ↓
Long-Term Support
Professionalism
Return Policy
Soft Comfort
Overall Support
Surface Integrity
Temperature Control
Overall Value
Warranty Claims


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Price
Overall Value
Cons:
Center Support
Overall Comfort
Conforming
↓ See More ↓
Overall Durability
Firm Comfort
Return Policy
Overall Support
Surface Integrity


  • Support: Very Poor
Pros:
Conforming
Firm Support
Initial Comfort
Cons:
Edge Support
Long-Term Comfort
Long-Term Support


  • Comfort: Just right
  • Support: Good
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
Cons:
Center Support
Overall Durability
Flip-Ability
↓ See More ↓
Long-Term Support
Product Quality
Return Policy
Surface Integrity
Temperature Control
Overall Value
Warranty Claims
Warranty Terms


  • Support: Fair
Pros:
None
Cons:
Surface Integrity


  • Comfort: Just right
  • Support: Good
  • Durability: Like new
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
None
Cons:
None


  • Comfort: Don't know
  • Support: Very Poor
  • Durability: Completely worn
  • Pressure relief: Always
  • Temperature: Don't know
Pros:
None
Cons:
Overall Comfort
Overall Durability
Price


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Edge Support
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Long-Term Comfort
↓ See More ↓
Overall Support
Surface Integrity
Overall Value


  • Support: Very Poor
Pros:
Initial Comfort
Cons:
Center Support


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
None
Cons:
Overall Comfort
Dual Comfort
Soft Comfort


  • Support: Fair
Pros:
None
Cons:
Return Policy
Temperature Control


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Support: Very Poor
Pros:
Initial Comfort
Initial Support
Cons:
Center Support
Surface Integrity
Warranty Terms


  • Comfort: Don't know
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Edge Support
Motion Isolation
Surface Integrity
Cons:
Overall Comfort
Firm Comfort
Pressure Relief


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Comfort
Firm Comfort
Cons:
Customer Service
Initial Support
Price
↓ See More ↓
Transparency
Overall Value


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
None
Cons:
Center Support
Firm Support
Overall Support
↓ See More ↓
Warranty Claims

by from Castleton On Hudson, NY on Jun 15, 2014


  • Comfort: Just right
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Initial Comfort
Cons:
Overall Durability
Surface Integrity


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Rarely
  • Temperature: Fair
Pros:
Overall Comfort
Motion Isolation
Natural Materials
Cons:
Overall Durability
Edge Support
Product Consistency
↓ See More ↓
Overall Support
Overall Value


  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Dual Comfort
Firm Comfort
Cons:
None


  • Comfort: Slightly too hard
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Don't know
  • Temperature: Excellent
Pros:
None
Cons:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Overall Support
Surface Integrity
Overall Value


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Warranty Claims
  • The Vera Wang product line
  • Purchased in Apr 2009


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Appearance
Cons:
Overall Comfort
Pressure Relief
Overall Support
↓ See More ↓
Warranty Claims
  • The Vera Wang product line
  • Purchased in Jul 2009


  • Comfort: Just right
  • Support: Excellent
  • Durability: Completely worn
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
None
Cons:
Overall Durability
Surface Integrity
Warranty Terms
  • The Vera Wang product line
  • Purchased in May 2007


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Long-Term Support
Motion Isolation
Natural Materials
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Edge Support
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Overall Support
↓ See More ↓
Overall Value


  • Support: Very Poor
Pros:
Appearance
Initial Comfort
Cons:
Long-Term Comfort


  • Support: Excellent
Pros:
Initial Comfort
Initial Support
Cons:
Product Consistency
Smell


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Initial Comfort
Cons:
Overall Durability
Long-Term Comfort
Surface Integrity


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Overall Support
↓ See More ↓
Overall Value


  • Support: Excellent
Pros:
Customer Service
Motion Isolation
Overall Support
Cons:
None


  • Support: Very Poor
Pros:
Delivery Service
Cons:
Surface Integrity
Warranty Claims


  • Comfort: Slightly too hard
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Pressure Relief
Overall Support
Surface Integrity
Cons:
None


  • Support: Very Poor
Pros:
Initial Comfort
Cons:
Price
Overall Support
Warranty Claims
  • The Vera Wang product line
  • Purchased in May 2007


  • Support: Poor
Pros:
Overall Comfort
Cons:
Flip-Ability
Temperature Control
Thickness

Update (8/28/11):
The box spring is nine inches tall and mattress 13 inches tall. From steel frame support on floor to top of mattress totals 28 inches. I should add that there is probably nothing wrong with a pillow top if it were cotton or poly cotton fill, but this one contains polyurethane foam which from its characteristic in this bed, acts like Memory Foam. This stuff does act like a heat sink and holds the heat.

Original Review (8/22/11):


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Edge Support
Initial Comfort
Initial Support
Cons:
Center Support
Overall Comfort
Overall Durability
↓ See More ↓
Motion Isolation
Natural Materials
Pressure Relief
Product Quality
Overall Support
Surface Integrity
Temperature Control
Overall Value


  • Support: Excellent
Pros:
Motion Isolation
Soft Comfort
Overall Support
Cons:
Smell


  • Support: Very Poor
Pros:
Appearance
Cons:
Overall Comfort
Overall Durability
Retailer Service
↓ See More ↓
Surface Integrity
Overall Value


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity


  • Support: Very Poor
Pros:
None
Cons:
Flip-Ability
Surface Integrity


  • Support: Poor
Pros:
None
Cons:
Motion Isolation
Overall Support
Temperature Control


  • Support: Fair
Pros:
Initial Support
Cons:
Product Quality
Surface Integrity
Warranty Claims


  • Support: Very Poor
Pros:
None
Cons:
Product Quality
Overall Support


  • Support: Very Poor
Pros:
Appearance
Initial Support
Cons:
Center Support
Long-Term Support
Overall Value


  • Durability: Like new
Pros:
None
Cons:
Overall Comfort
Overall Support
Overall Value


  • Comfort: Just right
  • Support: Excellent
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Localness
Customer Service
↓ See More ↓
Overall Durability
Long-Term Comfort
Long-Term Support
Motion Isolation
Pressure Relief
Overall Support
Surface Integrity
Temperature Control
Overall Value
Warranty Terms
Cons:
None


  • Comfort: Just right
  • Support: Good
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Comfort
Motion Isolation
Price
↓ See More ↓
Surface Integrity
Overall Value
Cons:
None


  • Support: Very Poor
Pros:
None
Cons:
Overall Support
Surface Integrity
Temperature Control


  • Support: Good
Pros:
Conforming
Firm Comfort
Long-Term Comfort
Cons:
Long-Term Support


  • Support: Poor
Pros:
Appearance
Initial Support
Cons:
Long-Term Support
Price
Soft Comfort


  • Support: Excellent
Pros:
None
Cons:
Soft Comfort
Surface Integrity

Update (9/27/12):
When getting a foam mattress i would suggest to start with a firmer one than what you think you will need. The adjustable base is great and a good investment.

Original Review (8/16/12):


  • Support: Very Poor
Pros:
None
Cons:
Overall Support


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Comfort
Conforming
Dual Comfort
↓ See More ↓
Firm Comfort
Motion Isolation
Natural Materials
Pressure Relief
Overall Support
Surface Integrity
Cons:
None


  • Support: Good
Pros:
Overall Comfort
Soft Comfort
Cons:
None


  • Support: Very Poor
Pros:
Temperature Control
Cons:
Firm Comfort
Issue Resolution


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
None
Cons:
Overall Comfort
Pressure Relief
Return Policy


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Initial Comfort
Soft Comfort
Cons:
Long-Term Support
Surface Integrity
Warranty Claims


  • Comfort: Just right
  • Support: Good
  • Durability: Moderately worn
  • Pressure relief: Rarely
  • Temperature: Fair
Pros:
Overall Comfort
Initial Support
Cons:
Center Support
Smell
Surface Integrity


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
None
Cons:
Overall Comfort
Pressure Relief


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Price
Cons:
Long-Term Support
Warranty Claims


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Initial Comfort
Cons:
Pressure Relief
Overall Support
Surface Integrity


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
None
Cons:
Overall Support
Surface Integrity


  • Support: Fair
Pros:
Overall Comfort
Cons:
Temperature Control


  • Support: Very Poor
Pros:
None
Cons:
Customer Service
Price
Surface Integrity


  • Support: Very Poor
Pros:
Appearance
Cons:
Overall Durability
Long-Term Comfort
Surface Integrity


  • Support: Good
Pros:
Overall Comfort
Cons:
Smell
  • The iComfort product line
  • Purchased in Aug 2012


  • Support: Very Poor
Pros:
Appearance
Cons:
Product Quality
Overall Support
  • The Vera Wang product line
  • Purchased in Apr 2009


  • Support: Very Poor
Pros:
Appearance
Cons:
Product Quality
Retailer Service
Overall Support
  • The Vera Wang product line
  • Purchased in Feb 2011


  • Comfort: Just right
  • Support: Good
  • Durability: Like new
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Comfort
Cons:
Edge Support
Price
Overall Support


  • Comfort: Don't know
  • Support: Poor
  • Durability: Don't know
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
None
Cons:
Overall Comfort
Firm Comfort


  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Adjustable Comfort
Overall Comfort
Conforming
Cons:
None


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Initial Comfort
Initial Support
Cons:
Overall Durability
Long-Term Comfort
Soft Comfort


  • Support: Good
Pros:
Overall Support
Cons:
Temperature Control


  • Comfort: Don't know
  • Support: Poor
  • Durability: Don't know
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Warranty Terms
Cons:
Overall Comfort
Pressure Relief
Temperature Control


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Cons:
Smell


  • Support: Excellent
Pros:
Firm Comfort
Price
Overall Support
Cons:
Initial Comfort


  • Support: Excellent
Pros:
Customer Service
Firm Support
Cons:
Smell


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Warranty Claims


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Delivery Service
Initial Comfort
Initial Support
Cons:
Pressure Relief
Overall Support
Surface Integrity
↓ See More ↓
Warranty Claims


  • Comfort: Just right
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Initial Comfort
Cons:
Overall Durability
Edge Support


  • Support: Poor
Pros:
None
Cons:
Surface Integrity


  • Support: Very Poor
Pros:
Initial Comfort
Cons:
Long-Term Support
Overall Value


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Moderately worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Appearance
Motion Isolation
Cons:
Soft Comfort
Overall Support
Warranty Claims


  • Comfort: Slightly too soft
  • Support: Fair
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Good
Pros:
None
Cons:
Overall Support
Surface Integrity


  • Support: Excellent
Pros:
Firm Support
Price
Overall Support
Cons:
None


  • Support: Very Poor
Pros:
Initial Comfort
Cons:
Overall Support

Update (10/17/12):
10/17/12 update: I'm so sorry it's taken me this long to post an update. Yes, my mattress was found to be defective & the one split king box spring on my husband's side was also defective (purchased at the same time as the mattress). Boscov's was great to deal with... my husband and I are getting a replacement tomorrow (10/18/12)! We'll finally be sleeping in the same bed again. Although the mattress was found to be defective, I do think the Prodigy is way to soft for my body. I laid on it in the store again and it felt very similar to my defective mattress. Since I was fearful that I would have still have back/ hip/ knee problems, Boscov's let us pick any mattress we wanted (had to pay the price difference of course). We chose to get two twin XL instead of a king mattress in case we ran into similar problems in the future. It would be much easier to change out one twin XL instead of a whole king mattress again. This also gave us the flexibility to purchase different firmnesses. My husband chose the Serta iComfort Prodigy again because he really liked the plush feel of the Prodigy. I opted for a much firmer (more supportive) mattress, the Simmons Comfor-Pedic St. Simons. In the store, my hips/ butt sank into it about a 1/4 of the depth as the Prodigy. The St. Simons feels much more supportive than the Prodigy and I think that's what my body needs to alleviate my lower back/ hip pain. I did try the less plush iComfort mattresses (and really do love the way they feel) but I felt I still sank too far into them. I'm only 5'1" and 120 lbs so a bigger percentage of my body was "in the mattress" than someone larger. For instance, the top of the mattress landed higher up my husband's leg and lower on my leg (closer to my knee) when both of us were sleeping on our sides (which is probably why I was feeling knee pain and he wasn't)... but I'm probably over thinking it, lol. The St. Simons is considered a "luxury firm" so it isn't a plushy soft like the Prodigy, it is a different kind of soft. More like a "firm soft" (spongy kind of like latex feels). I figure it's much easier to soften a firm mattress than to firm up a soft mattress. There will be a 2" height difference between the mattresses but I really don't care as long as I get a good night's sleep. Also, if I have to add a topper in the future to make it a little softer, then that will make up for the 2" difference. I'll post an update/ review after sleeping on the St. Simons for a couple of weeks. Thank you Serta for your response, it's great to know that the manufacturer does care. I think you may have a glitch in your review system though? On 9/24/12 I received an e-mail stating, "Your review has been moderated and is live on our site." My review was posted for about a day and then removed. On 10/3/12 I received an e-mail stating, "Before publishing, we need to verify you submitted the following review." I clicked the link in the e-mail and received a "success" response on 10/3/13. I also did it again today 10/17/12 because I checked your website and I still don't see my review (FWIW).

Original Review (9/18/12):


  • Support: Fair
Pros:
Initial Comfort
Warranty Claims
Cons:
Surface Integrity


  • Support: Excellent
Pros:
Overall Comfort
Temperature Control
Cons:
None


  • Support: Very Poor
Pros:
Smell
Cons:
Conforming
Product Consistency
Overall Support


  • Support: Very Poor
Pros:
Appearance
Cons:
Overall Support
Surface Integrity


  • Support: Good
Pros:
Firm Support
Price
Temperature Control
Cons:
None


  • Support: Good
Pros:
Overall Comfort
Cons:
Overall Durability


  • Support: Very Poor
Pros:
None
Cons:
Overall Comfort
Product Quality


  • Support: Excellent
Pros:
Overall Comfort
Firm Comfort
Price
Cons:
Overall Durability


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Customer Service
Edge Support
Cons:
None


  • Support: Very Poor
Pros:
Initial Comfort
Initial Support
Cons:
Center Support
Edge Support
Warranty Claims


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Overall Durability
Edge Support
Smell
Cons:
Overall Comfort
Long-Term Support
Maneuverability
↓ See More ↓
Natural Materials
Repositioning
Overall Support


  • Support: Very Poor
Pros:
Price
Cons:
Overall Comfort


Don't waste your money!!!

  • Comfort: Much too soft
  • Support: Very Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Good
Pros:
None
Cons:
None

by from Barrie, ON on Nov 23, 2016


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Temperature Control
Warranty Claims
  • Purchased in Oct 2011 at Macy's 


  • Support: Very Poor
Pros:
Conforming
Initial Support
Cons:
Long-Term Support


  • Comfort: Don't know
  • Support: Very Poor
  • Durability: Very worn
  • Pressure relief: Sometimes
  • Temperature: Fair
Pros:
None
Cons:
Surface Integrity
Warranty Claims


  • Support: Good
Pros:
None
Cons:
Customer Service
Warranty Claims


  • Support: Very Poor
Pros:
Warranty Terms
Cons:
Firm Support


  • Support: Very Poor
Pros:
None
Cons:
Center Support
Retailer Service
Temperature Control
  • Purchased in Aug 2009


  • Comfort: Just right
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Sometimes
  • Temperature: Very Poor
Pros:
None
Cons:
Temperature Control


Never buying again

  • Comfort: Don't know
  • Support: Poor
  • Durability: Very worn
  • Pressure relief: Often
  • Temperature: Fair
Pros:
None
Cons:
None

by from Sylvania, GA on Nov 24, 2016


  • Comfort: Just right
  • Support: Good
  • Durability: Like new
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Value
Cons:
None


The warranty is a gimmick. When you buy the mattress, you...

  • Comfort: Much too soft
  • Support: Poor
  • Durability: Very worn
  • Pressure relief: Sometimes
  • Temperature: Fair
Pros:
None
Cons:
None
  • The Paulette model
  • Purchased in Aug 2014

by from Austin, MN on Aug 24, 2016


  • Support: Very Poor
Pros:
None
Cons:
Surface Integrity
Warranty Claims


    Pros:
    None
    Cons:
    Customer Service
    Surface Integrity
    Warranty Claims


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Always
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Overall Support
    Surface Integrity


    • Comfort: Slightly too hard
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    None
    Cons:
    Adjustable Comfort
    Surface Integrity
    • Purchased in Mar 2014


    • Comfort: Much too hard
    • Support: Very Poor
    • Durability: Like new
    • Pressure relief: Sometimes
    • Temperature: Good
    Pros:
    None
    Cons:
    Overall Comfort
    Customer Service
    Overall Support


    • Comfort: Just right
    • Support: Good
    • Pressure relief: Sometimes
    • Temperature: Good
    Pros:
    Overall Comfort
    Cons:
    None


    • Comfort: Just right
    • Support: Fair
    • Durability: Very worn
    • Pressure relief: Sometimes
    • Temperature: Good
    Pros:
    Initial Comfort
    Cons:
    Center Support
    Surface Integrity


    • Comfort: Just right
    • Support: Very Poor
    • Durability: Very worn
    • Pressure relief: Always
    • Temperature: Poor
    Pros:
    None
    Cons:
    Overall Support
    Surface Integrity


    • Comfort: Much too hard
    • Support: Very Poor
    • Durability: Like new
    • Pressure relief: Always
    • Temperature: Very Poor
    Pros:
    None
    Cons:
    Overall Comfort
    Firm Comfort
    Firm Support


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Soft Comfort


    • Comfort: Much too soft
    • Support: Very Poor
    • Durability: Very worn
    • Pressure relief: Always
    • Temperature: Very Poor
    Pros:
    None
    Cons:
    None


    • Comfort: Much too soft
    • Support: Fair
    • Durability: Very worn
    • Pressure relief: Often
    • Temperature: Poor
    Pros:
    None
    Cons:
    Surface Integrity
    Warranty Claims


    • Comfort: Just right
    • Support: Good
    • Durability: Slightly worn
    • Pressure relief: Never
    • Temperature: Good
    Pros:
    Overall Comfort
    Overall Support
    Cons:
    None


    • Comfort: Slightly too soft
    • Support: Very Poor
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Fair
    Pros:
    None
    Cons:
    Surface Integrity
    • The Indigo Bay model
    • Purchased more than a year ago


    • Comfort: Much too hard
    • Support: Very Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Poor
    Pros:
    None
    Cons:
    Firm Support
    • Purchased in Sep 2014


    • Comfort: Don't know
    • Support: Don't know
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Don't know
    Pros:
    None
    Cons:
    Customer Service
    Smell


    • Comfort: Much too hard
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Always
    • Temperature: Fair
    Pros:
    None
    Cons:
    Back Support
    Overall Comfort


    BIG LUMP IN THE MIDDLE

    • Comfort: Slightly too soft
    • Support: Fair
    • Durability: Slightly worn
    • Pressure relief: Sometimes
    • Temperature: Poor
    Pros:
    None
    Cons:
    None
    • The iComfort product line
    • Purchased in Mar 2016

    by from Vanzant, MO on Dec 5, 2016


    get support

    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Slightly worn
    • Pressure relief: Sometimes
    • Temperature: Good
    Pros:
    None
    Cons:
    None

    by from Bowling Green, OH on Nov 18, 2016


    Help! Pillowtop and springs have given up!!!

    • Comfort: Much too soft
    • Support: Very Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    None

    by from Spartanburg, SC on Nov 19, 2016


    • Comfort: Much too soft
    • Support: Very Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Soft Comfort
    Overall Support


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Soft Comfort
    Cons:
    None


    • Comfort: Don't know
    • Support: Poor
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Allergen Resistance
    Delivery Speed
    Edge Support
    ↓ See More ↓
    Natural Materials
    Professionalism
    Removable Cover
    Temperature Control
    Cons:
    Overall Comfort
    Firm Comfort
    Firm Support
    ↓ See More ↓
    Overall Support
    Overall Value


    • Comfort: Don't know
    • Support: Good
    • Durability: Don't know
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Edge Support
    Motion Isolation
    Natural Materials
    Cons:
    Overall Comfort
    Overall Support
    Overall Value


    • Comfort: Just right
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Delivery Speed
    Ease of Care
    ↓ See More ↓
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    Natural Materials
    Overall Support
    Surface Integrity
    Cons:
    Return Policy
    Overall Value


    • Comfort: Slightly too hard
    • Support: Don't know
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Edge Support
    Product Quality
    Cons:
    Firm Support
    Issue Resolution
    Long-Term Comfort
    ↓ See More ↓
    Price
    Retailer Service
    Return Policy
    Overall Value
    Warranty Claims
    Warranty Terms


    • Comfort: Just right
    • Support: Don't know
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Support
    Cons:
    Overall Durability
    Edge Support
    Motion Isolation
    ↓ See More ↓
    Overall Value


    • Comfort: Just right
    • Support: Excellent
    • Pressure relief: Never
    • Temperature: Don't know
    Pros:
    Overall Comfort
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Edge Support
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    Natural Materials
    Professionalism
    Retailer Service
    Return Policy
    Overall Support
    Surface Integrity
    Transparency
    Overall Value
    Cons:
    None


    • Comfort: Slightly too hard
    • Support: Good
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Allergen Resistance
    Assembly
    Delivery Service
    ↓ See More ↓
    Overall Durability
    Edge Support
    Natural Materials
    Overall Value
    Cons:
    Overall Comfort
    Customer Service
    Pressure Relief
    ↓ See More ↓
    Overall Support
    Surface Integrity


    • Comfort: Much too soft
    • Support: Poor
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Overall Durability
    Edge Support
    Long-Term Comfort
    ↓ See More ↓
    Natural Materials
    Surface Integrity
    Cons:
    Overall Comfort
    Long-Term Support
    Overall Support


    • Comfort: Just right
    • Support: Poor
    • Pressure relief: Don't know
    • Temperature: Fair
    Pros:
    None
    Cons:
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    ↓ See More ↓
    Surface Integrity


    • Comfort: Just right
    • Support: Excellent
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Delivery Service
    Overall Durability
    ↓ See More ↓
    Long-Term Support
    Motion Isolation
    Natural Materials
    Pressure Relief
    Promotions
    Overall Support
    Surface Integrity
    Overall Value
    Cons:
    Price


    • Comfort: Just right
    • Support: Excellent
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Long-Term Support
    Motion Isolation
    Natural Materials
    Overall Support
    Overall Value
    Cons:
    None


    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Don't know
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Overall Value
    Cons:
    Firm Comfort
    Firm Support


    • Comfort: Slightly too soft
    • Support: Good
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Motion Isolation
    Cons:
    Overall Durability
    Edge Support
    Long-Term Comfort
    ↓ See More ↓
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Good
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Long-Term Support
    Natural Materials
    Price
    Overall Support
    Surface Integrity
    Overall Value
    Cons:
    Delivery Cost
    Initial Comfort
    Motion Isolation


    • Comfort: Slightly too hard
    • Support: Poor
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Natural Materials
    Overall Support
    Surface Integrity
    Overall Value
    Cons:
    Edge Support
    Motion Isolation


    • Comfort: Just right
    • Support: Excellent
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Assembly
    Overall Comfort
    Customer Service
    ↓ See More ↓
    Delivery Service
    Delivery Speed
    Edge Support
    Firm Comfort
    Initial Comfort
    Long-Term Comfort
    Motion Isolation
    Natural Materials
    Promotions
    Overall Support
    Surface Integrity
    Cons:
    None


    • Comfort: Slightly too hard
    • Support: Good
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Appearance
    Customer Service
    Financing
    ↓ See More ↓
    Initial Support
    Cons:
    Overall Durability
    Edge Support
    Firm Comfort
    ↓ See More ↓
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Excellent
    • Durability: Don't know
    • Pressure relief: Never
    • Temperature: Fair
    Pros:
    Initial Support
    Soft Comfort
    Warranty Terms
    Cons:
    Product Information


    • Comfort: Slightly too hard
    • Support: Poor
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Overall Comfort
    Edge Support
    Motion Isolation
    Cons:
    Overall Durability
    Natural Materials
    Overall Support
    ↓ See More ↓
    Overall Value


    • Comfort: Don't know
    • Support: Don't know
    • Durability: Like new
    • Pressure relief: Don't know
    • Temperature: Fair
    Pros:
    Appearance
    Edge Support
    Motion Isolation
    Cons:
    Overall Comfort
    Firm Comfort
    Flip-Ability
    ↓ See More ↓
    Price
    Return Policy
    Smell
    Overall Value


    • Comfort: Don't know
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Don't know
    • Temperature: Don't know
    Pros:
    Edge Support
    Cons:
    Overall Comfort
    Long-Term Comfort
    Long-Term Support
    ↓ See More ↓
    Repositioning
    Sound
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Don't know
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Overall Durability
    Edge Support
    Motion Isolation
    ↓ See More ↓
    Overall Value
    Cons:
    Firm Comfort
    Firm Support


    • Comfort: Don't know
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Edge Support
    Motion Isolation
    Cons:
    Center Support
    Overall Comfort
    Overall Durability
    ↓ See More ↓
    Long-Term Comfort
    Long-Term Support
    Overall Support
    Surface Integrity
    Overall Value
    Warranty Claims


    • Comfort: Don't know
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Edge Support
    Motion Isolation
    Cons:
    Overall Comfort
    Customer Service
    Overall Durability
    ↓ See More ↓
    Long-Term Support
    Pressure Relief
    Overall Support
    Surface Integrity
    Overall Value
    Warranty Claims


    • Comfort: Don't know
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Edge Support
    Firm Support
    Overall Support
    Cons:
    Overall Comfort
    Conforming
    Product Quality


    • Comfort: Don't know
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Temperature Control
    Cons:
    Overall Comfort
    Firm Comfort
    Pressure Relief


    • Comfort: Don't know
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Edge Support
    Cons:
    Overall Comfort
    Overall Durability
    Motion Isolation
    ↓ See More ↓
    Pressure Relief
    Price
    Overall Support
    Overall Value


    • Comfort: Just right
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Firm Support
    Initial Comfort
    Cons:
    None


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Motion Isolation
    Cons:
    Overall Comfort
    Edge Support
    Long-Term Support
    ↓ See More ↓
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Don't know
    Pros:
    Overall Durability
    Long-Term Comfort
    Long-Term Support
    ↓ See More ↓
    Natural Materials
    Surface Integrity
    Overall Value
    Cons:
    None


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Initial Comfort
    Cons:
    Overall Support
    Surface Integrity
    • The Vera Wang product line
    • Purchased in Jul 2009


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Overall Comfort
    Edge Support
    Cons:
    Overall Durability
    Motion Isolation
    Overall Support
    ↓ See More ↓
    Overall Value


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Product Quality
    Cons:
    Overall Comfort
    Customer Service
    Overall Durability
    ↓ See More ↓
    Issue Resolution
    Motion Isolation
    Natural Materials
    Repairs
    Return Policy
    Overall Support
    Surface Integrity
    Overall Value
    Warranty Claims
    Warranty Terms
    • The iComfort product line
    • Purchased in Jun 2012


    • Comfort: Just right
    • Support: Good
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Initial Support
    Overall Support
    Cons:
    None


    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Completely worn
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Durability
    Product Quality
    Surface Integrity


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Appearance
    Financing
    Motion Isolation
    Cons:
    Overall Comfort
    Customer Service
    Delivery Service
    ↓ See More ↓
    Edge Support
    Long-Term Comfort
    Long-Term Support
    Return Policy
    Overall Support
    Surface Integrity


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Long-Term Support
    Motion Isolation
    Natural Materials
    Overall Support
    Surface Integrity
    Overall Value
    Cons:
    None


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Overall Comfort
    Overall Durability
    Overall Support


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    Natural Materials
    Pressure Relief
    Overall Support
    Surface Integrity
    Cons:
    None


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Temperature Control
    Cons:
    Center Support
    Flip-Ability
    Product Quality


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    Appearance
    Initial Comfort
    Cons:
    Center Support
    Overall Durability
    Surface Integrity


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    Initial Comfort
    Cons:
    Long-Term Comfort
    Surface Integrity


    • Comfort: Just right
    • Support: Good
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Overall Durability
    Long-Term Comfort
    Cons:
    Motion Isolation
    Surface Integrity
    Overall Value


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Conforming
    Surface Integrity


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Edge Support
    Cons:
    Overall Comfort
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Motion Isolation
    Overall Support
    Surface Integrity
    Overall Value


    great support

    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Fair
    Pros:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Long-Term Support
    Motion Isolation
    Natural Materials
    Pressure Relief
    Overall Support
    Surface Integrity
    Overall Value
    Cons:
    None

    by from Greenfield, IN on Sep 3, 2014


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Motion Isolation
    Natural Materials
    Cons:
    Overall Comfort
    Customer Service
    Overall Durability
    ↓ See More ↓
    Long-Term Comfort
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Good
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Initial Comfort
    Long-Term Support
    ↓ See More ↓
    Natural Materials
    Overall Support
    Surface Integrity
    Cons:
    Overall Durability
    Edge Support
    Long-Term Comfort


    • Support: Excellent
    Pros:
    Soft Comfort
    Overall Support
    Cons:
    Price


    • Comfort: Just right
    • Support: Good
    • Durability: Moderately worn
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Appearance
    Overall Comfort
    Delivery Cost
    ↓ See More ↓
    Natural Materials
    Price
    Professionalism
    Shopping Efficiency
    Cons:
    Conforming
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Motion Isolation
    Overall Support
    Surface Integrity
    Overall Value
    Warranty Terms


    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Moderately worn
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Edge Support
    Firm Comfort
    Initial Comfort
    ↓ See More ↓
    Surface Integrity
    Overall Value
    Cons:
    Long-Term Comfort


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Edge Support
    Cons:
    Overall Comfort
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Maneuverability
    Motion Isolation
    Natural Materials
    Product Consistency
    Repositioning
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Fair
    Pros:
    Assembly
    Customer Service
    Delivery Service
    ↓ See More ↓
    Edge Support
    Professionalism
    Retailer Service
    Shopping Efficiency
    Overall Support
    Overall Value
    Cons:
    None


    • Comfort: Just right
    • Support: Good
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Pressure Relief
    Cons:
    Surface Integrity
    • Purchased in Nov 2010


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    None
    Cons:
    Return Policy
    Surface Integrity
    • Purchased in May 2012


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Cons:
    None


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Initial Comfort
    Cons:
    Slow Response
    Surface Integrity


    • Comfort: Slightly too hard
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Support
    Temperature Control
    Cons:
    None


    • Comfort: Just right
    • Support: Excellent
    • Durability: Like new
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Dual Comfort
    Cons:
    None


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Surface Integrity


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Overall Durability
    Pressure Relief
    Overall Support
    • The Vera Wang product line
    • Purchased in Aug 2007


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Center Support
    Overall Comfort
    Overall Durability
    ↓ See More ↓
    Overall Support
    Surface Integrity
    Overall Value


    Serta I comfort Direction Mattresses are too hot!

    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    None
    Cons:
    Temperature Control
    Warranty Claims

    by from Morristown, TN on Oct 8, 2013


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Price
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Edge Support
    Cons:
    Center Support
    Overall Comfort
    Overall Durability
    ↓ See More ↓
    Natural Materials
    Product Quality
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Localness
    Edge Support
    Motion Isolation
    Cons:
    Overall Comfort
    Overall Durability
    Product Consistency
    ↓ See More ↓
    Surface Integrity
    Overall Value


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Center Support
    Overall Comfort
    Conforming
    ↓ See More ↓
    Overall Durability
    Edge Support
    Flip-Ability
    Initial Comfort
    Initial Support
    Issue Resolution
    Long-Term Comfort
    Long-Term Support
    Motion Isolation
    Natural Materials
    Pressure Relief
    Price
    Product Information
    Product Quality
    Promotions
    Removable Cover
    Repositioning
    Retailer Service
    Return Policy
    Sales Pressure
    Sex
    Smell
    Overall Support
    Surface Integrity
    Thickness
    Transparency
    Overall Value
    Warranty Claims
    Warranty Terms


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Motion Isolation
    Natural Materials
    Cons:
    Overall Comfort
    Overall Durability
    Edge Support
    ↓ See More ↓
    Surface Integrity
    Overall Value


    • Comfort: Slightly too hard
    • Support: Good
    • Durability: Like new
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    Conforming
    Edge Support
    Slow Response
    Cons:
    Motion Isolation
    Natural Materials
    Pressure Relief
    ↓ See More ↓
    Overall Value


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Edge Support
    Motion Isolation
    Cons:
    Overall Durability
    Overall Support
    Surface Integrity


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Edge Support
    Motion Isolation
    Price
    Cons:
    Overall Comfort
    Overall Durability
    Overall Support


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Rarely
    • Temperature: Excellent
    Pros:
    Overall Comfort
    Edge Support
    Motion Isolation
    Cons:
    Overall Durability
    Long-Term Comfort
    Long-Term Support
    ↓ See More ↓
    Overall Support
    Surface Integrity
    Overall Value
    • The iSeries product line
    • Purchased more than a year ago


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Edge Support
    Firm Comfort
    Motion Isolation
    Cons:
    Overall Comfort
    Overall Durability
    Overall Support
    ↓ See More ↓
    Overall Value


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Edge Support
    Motion Isolation
    Cons:
    Overall Comfort
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Product Quality
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    Overall Comfort
    Cons:
    Center Support
    Overall Durability
    Long-Term Comfort
    ↓ See More ↓
    Motion Isolation
    Product Quality
    Overall Support
    Surface Integrity
    Overall Value


    • Comfort: Just right
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Overall Durability
    Product Quality
    Surface Integrity


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Moderately worn
    • Pressure relief: Never
    • Temperature: Excellent
    Pros:
    Edge Support
    Motion Isolation
    Cons:
    Overall Comfort
    Flip-Ability
    Long-Term Support
    ↓ See More ↓
    Surface Integrity
    Overall Value


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Customer Service
    Overall Durability
    ↓ See More ↓
    Long-Term Support
    Pressure Relief
    Price
    Product Quality
    Soft Comfort
    Overall Support
    Surface Integrity
    Overall Value
    Warranty Claims


    • Comfort: Much too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    None
    Cons:
    Center Support
    Overall Comfort
    Customer Service
    ↓ See More ↓
    Long-Term Support
    Pressure Relief
    Price
    Return Policy
    Soft Comfort
    Overall Support
    Overall Value
    Warranty Claims


    • Support: Very Poor
    Pros:
    None
    Cons:
    Surface Integrity
    Warranty Claims


    • Support: Very Poor
    Pros:
    Appearance
    Overall Comfort
    Retailer Service
    Cons:
    Smell


    • Support: Very Poor
    Pros:
    Appearance
    Cons:
    Firm Comfort

    Update (9/21/12):
    my wife and I have had this bed for 2 weeks now and it is not getting any better as the nights progress and they will tell you your body has to get used to the new mattress because you were used to the old one! this is not the case, the bed is still hard, has not changed in comfort level at all, toss and turn all night knowing we have to deal with it for a minimum of 30 days before the store or serta will even consider hearing from us at all as it says on the warranty info that they gave us, if I had to do it again i would not!! it is torture to have to wait and put up with a mattress that is crap!

    Original Review (9/9/12):


    • Support: Poor
    Pros:
    Initial Comfort
    Cons:
    Customer Service
    Surface Integrity
    Warranty Claims
    • The Vera Wang product line
    • Purchased in Apr 2011


    • Support: Very Poor
    Pros:
    None
    Cons:
    Product Consistency
    Sex
    Surface Integrity


    • Support: Very Poor
    Pros:
    None
    Cons:
    Overall Support
    Surface Integrity
    Temperature Control


    • Support: Good
    Pros:
    Firm Support
    Soft Comfort
    Cons:
    Price


    • Comfort: Don't know
    • Support: Poor
    • Durability: Like new
    • Pressure relief: Often
    • Temperature: Fair
    Pros:
    None
    Cons:
    Overall Comfort
    Firm Comfort
    Temperature Control


    • Support: Excellent
    Pros:
    Overall Comfort
    Price
    Overall Support
    Cons:
    None


    • Support: Excellent
    Pros:
    Maneuverability
    Pressure Relief
    Overall Support
    Cons:
    None


    • Comfort: Slightly too soft
    • Support: Poor
    • Durability: Completely worn
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Initial Comfort
    Cons:
    Slow Response
    Overall Support
    Warranty Claims


    • Comfort: Don't know
    • Support: Poor
    • Durability: Don't know
    • Pressure relief: Often
    • Temperature: Excellent
    Pros:
    Temperature Control
    Cons:
    Conforming
    Firm Comfort


    • Support: Very Poor
    Pros:
    None
    Cons:
    Retailer Service
    Overall Support


    • Support: Excellent
    Pros:
    Overall Durability
    Cons:
    Thickness
    • Purchased in Jul 1996


    • Support: Good
    Pros:
    Overall Comfort
    Long-Term Comfort
    Cons:
    Firm Comfort
    Sound


    • Support: Very Poor
    Pros:
    None
    Cons:
    Price
    Surface Integrity
    Temperature Control


    • Comfort: Slightly too soft
    • Support: Good
    • Durability: Moderately worn
    • Pressure relief: Rarely
    • Temperature: Fair
    Pros:
    Initial Comfort
    Cons:
    Surface Integrity
    Temperature Control


    • Comfort: Don't know
    • Support: Poor
    • Durability: Don't know
    • Pressure relief: Often
    • Temperature: Don't know
    Pros:
    Quick Response
    Cons:
    Overall Comfort
    Surface Integrity