Serta Mattress Reviews

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Price Range (queen-size mattress)

Most models from this brand are priced:

  • $1k or less
  • $2k or less
  • $3k or less
  • $4k or less
  • $4k or more

What Owners Are Saying Serta

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Be sure to visit the Serta profile for product line info, model details, photos, videos, Q&A and more!

Top Praise & Complaints Serta

Praise

People who are happy with their Serta mattress frequently praise Overall Comfort, Overall Support, Surface Integrity, Motion Isolation and Edge Support.

  • Comfort
    77%

    Overall Comfort
    Firm Comfort
    Pressure Relief
    Conforming
    Soft Comfort
    Initial Comfort
    Dual Comfort

  • Support
    66%

    Overall Support
    Edge Support
    Firm Support
    Initial Support

  • Other
    44%

    Motion Isolation
    Natural Materials
    Customer Service
    Delivery Service
    Professionalism
    Delivery Speed
    Warranty Terms
    Assembly

  • Durability
    39%

    Surface Integrity
    Long-Term Comfort
    Overall Durability
    Long-Term Support

  • Value
    34%

    Overall Value
    Price

People who are unhappy with their Serta mattress sometimes praise Edge Support, Motion Isolation, Initial Comfort, Appearance and Overall Comfort.

Complaints

People who are unhappy with their Serta mattress frequently complain about Surface Integrity, Overall Support, Overall Comfort, Overall Value and Overall Durability.

  • Durability
    73%

    Surface Integrity
    Overall Durability
    Long-Term Support
    Long-Term Comfort
    Product Quality

  • Support
    56%

    Overall Support
    Edge Support
    Center Support
    Firm Support

  • Other
    54%

    Warranty Claims
    Motion Isolation
    Flip-Ability
    Return Policy
    Customer Service
    Warranty Terms
    Natural Materials
    Retailer Service
    Smell
    Product Consistency
    Repositioning
    Issue Resolution

  • Comfort
    47%

    Overall Comfort
    Pressure Relief
    Firm Comfort
    Conforming
    Soft Comfort
    Slow Response

  • Value
    34%

    Overall Value
    Price

People who are happy with their Serta mattress sometimes complain about Durability, Comfort, Value, Support and Smell.

Most helpful positive review

Having a love affair with my mattress

My husband and I have fallen in love again, with our mattress!!! My husband sleeps very hot, with the Icomfort he is no longer waking up sweating. The mattress cradles your body in all the right ways. It is worth every penny!!! We recommend this mattr... Read more »

angela m from Devils Lake, ND

Most helpful negative review

Customer Service Let-down

I bought this mattress is AZ at a military AAFES store. It was a great mattress and slept well for about 6 months. After than the mattress began sagging on both sides. You could feel lumps in the middle 1/3 areas. I called Serta and they requested pict... Read more »

Michael B from San Antonio, TX


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Ratings Breakdown Serta Reviews

Summary % Praising % Complaining
Comfort

47%
Overall Comfort, Initial Comfort, Conforming, Firm Comfort
36%
Overall Comfort, Pressure Relief, Firm Comfort, Conforming
Support

41%
Edge Support, Overall Support, Initial Support, Firm Support
41%
Overall Support, Edge Support, Center Support, Firm Support
Durability

16%
Surface Integrity, Long-Term Comfort, Overall Durability, Long-Term Support
55%
Surface Integrity, Overall Durability, Long-Term Support, Long-Term Comfort
Value

14%
Overall Value, Price
27%
Overall Value, Price
Other Features

36%
Motion Isolation, Natural Materials, Appearance, Customer Service
45%
Warranty Claims, Motion Isolation, Smell, Flip-Ability

Reviews Serta

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Serta Reviews
Ratings


(based on 8,378 ratings + 235 reviews)

  • 5 stars
    (40)
  • 4 stars
    (20)
  • 3 stars
    (17)
  • 2 stars
    (42)
  • 1 star  
    (116)
Recommendations 5317 of 8,378 ratings would recommend their Serta mattress to a friend

    Pros:
    Appearance
    Initial Support
    Cons:
    Long-Term Support
    Warranty Claims


      Pros:
      Conforming
      Overall Support
      Temperature Control
      Cons:
      None


        Pros:
        Initial Comfort
        Cons:
        Overall Support
        Surface Integrity
        Temperature Control


          Pros:
          Overall Comfort
          Customer Service
          Price
          Cons:
          None


            Pros:
            None
            Cons:
            Surface Integrity
            Warranty Claims
            Warranty Terms


              Pros:
              Overall Comfort
              Cons:
              Temperature Control

              Official Response

              By Serta Care from Serta Mattress on April 12, 2013

              We do sell mattresses without memory foam, but we do also want to make sure that you have sheets and a mattress protector made of breathable materials where you can get the full benefits of the Cool Action material.

              Serta


                Pros:
                Overall Comfort
                Motion Isolation
                Cons:
                Smell

                Official Response

                By Customer Care from Serta on January 16, 2012

                Eileen - sorry to hear about this issue you experienced. We can assure you that all Serta mattresses are 100% safe for our customers, our employees and the environment. There are no harmful chemicals used in Serta mattresses. We would be happy to put you in touch with our head of engineering for a more detailed discussion about how our products are made as well as your specific situation so we can put your mind at ease. We do hope your retailer was able to assist you in getting a replacement mattress that works for you. If you'd like to discuss this further, please email us with your contact information (https://www.serta.com/contact/).


                  Pros:
                  Overall Comfort
                  Soft Comfort
                  Overall Support
                  Cons:
                  Price


                  • Comfort: Just right
                  • Support: Excellent
                  • Durability: Much better
                  • Pressure relief: Never
                  • Temperature: Just right
                  Pros:
                  Overall Comfort
                  Conforming
                  Pressure Relief
                  Cons:
                  None


                  • Comfort: Just right
                  • Support: Excellent
                  • Durability: Don't know
                  • Pressure relief: Never
                  • Temperature: Just right
                  Pros:
                  Overall Comfort
                  Firm Comfort
                  Pressure Relief
                  Cons:
                  Initial Comfort


                    Pros:
                    Overall Comfort
                    Firm Comfort
                    Cons:
                    None


                      Pros:
                      None
                      Cons:
                      Surface Integrity
                      Warranty Claims


                        Pros:
                        Overall Comfort
                        Overall Support
                        Cons:
                        None


                          Pros:
                          Conforming
                          Firm Support
                          Initial Comfort
                          Cons:
                          Edge Support
                          Long-Term Comfort
                          Long-Term Support


                          • Comfort: Just right
                          • Support: Good
                          • Durability: Much worse
                          • Pressure relief: Often
                          • Temperature: Just right
                          Pros:
                          Overall Comfort
                          Edge Support
                          Motion Isolation
                          Cons:
                          Center Support
                          Overall Durability
                          Flip-Ability
                          ↓ See More ↓
                          Long-Term Support
                          Product Quality
                          Return Policy
                          Surface Integrity
                          Temperature Control
                          Overall Value
                          Warranty Claims
                          Warranty Terms

                          Official Response

                          By Serta Care from Serta on September 21, 2015

                          We can assure you that Serta stands behind the warranty 100% and if there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf


                            Pros:
                            None
                            Cons:
                            Surface Integrity

                            Official Response

                            By Serta Care from Serta Mattress on November 29, 2012

                            Hello Alan,

                            We're very sorry to hear about your issue. Please contact us (https://www.serta.com/contact/) for assistance.


                            • Comfort: Slightly too soft
                            • Support: Poor
                            • Durability: Much worse
                            • Pressure relief: Often
                            • Temperature: Just right
                            Pros:
                            Edge Support
                            Motion Isolation
                            Cons:
                            Overall Comfort
                            Overall Durability
                            Long-Term Comfort
                            ↓ See More ↓
                            Overall Support
                            Surface Integrity
                            Overall Value


                              Pros:
                              Initial Comfort
                              Cons:
                              Center Support


                                Pros:
                                Initial Comfort
                                Initial Support
                                Cons:
                                Center Support
                                Surface Integrity
                                Warranty Terms


                                • Comfort: Just right
                                • Support: Excellent
                                • Pressure relief: Never
                                • Temperature: Just right
                                Pros:
                                Overall Comfort
                                Overall Durability
                                Long-Term Comfort
                                ↓ See More ↓
                                Motion Isolation
                                Natural Materials
                                Professionalism
                                Retailer Service
                                Sex
                                Overall Support
                                Surface Integrity
                                Overall Value
                                Cons:
                                None


                                • Comfort: Way too soft
                                • Support: Poor
                                • Durability: Much worse
                                • Pressure relief: Often
                                • Temperature: Don't know
                                Pros:
                                None
                                Cons:
                                Center Support
                                Firm Support
                                Overall Support
                                ↓ See More ↓
                                Warranty Claims


                                • Comfort: Slightly too hard
                                • Support: Poor
                                • Durability: Much worse
                                • Pressure relief: Occasionally
                                • Temperature: Too hot
                                Pros:
                                Overall Comfort
                                Motion Isolation
                                Natural Materials
                                Cons:
                                Overall Durability
                                Edge Support
                                Product Consistency
                                ↓ See More ↓
                                Overall Support
                                Overall Value


                                • Comfort: Just right
                                • Support: Excellent
                                • Durability: Don't know
                                • Pressure relief: Never
                                • Temperature: Just right
                                Pros:
                                Overall Comfort
                                Dual Comfort
                                Firm Comfort
                                Cons:
                                None


                                • Comfort: Slightly too hard
                                • Support: Poor
                                • Durability: Much worse
                                • Pressure relief: Don't know
                                • Temperature: Just right
                                Pros:
                                None
                                Cons:
                                Overall Comfort
                                Overall Durability
                                Edge Support
                                ↓ See More ↓
                                Overall Support
                                Surface Integrity
                                Overall Value


                                • Comfort: Slightly too soft
                                • Support: Good
                                • Durability: Don't know
                                • Pressure relief: Occasionally
                                • Temperature: Just right
                                Pros:
                                Overall Comfort
                                Overall Support
                                Cons:
                                Edge Support
                                Initial Comfort
                                Motion Isolation
                                ↓ See More ↓
                                Overall Value


                                • Comfort: Slightly too soft
                                • Support: Poor
                                • Durability: Much worse
                                • Pressure relief: Often
                                • Temperature: Don't know
                                Pros:
                                Appearance
                                Cons:
                                Overall Comfort
                                Pressure Relief
                                Overall Support
                                ↓ See More ↓
                                Warranty Claims
                                • The Vera Wang product line
                                • Purchased in Jul 2009


                                • Comfort: Just right
                                • Support: Excellent
                                • Durability: Much worse
                                • Pressure relief: Never
                                • Temperature: Just right
                                Pros:
                                None
                                Cons:
                                Overall Durability
                                Surface Integrity
                                Warranty Terms
                                • The Vera Wang product line
                                • Purchased in May 2007


                                  Pros:
                                  None
                                  Cons:
                                  Surface Integrity
                                  Warranty Claims
                                  • The Vera Wang product line
                                  • Purchased in Apr 2009


                                  • Comfort: Slightly too hard
                                  • Support: Poor
                                  • Durability: Much worse
                                  • Pressure relief: Often
                                  • Temperature: Don't know
                                  Pros:
                                  Initial Comfort
                                  Cons:
                                  Surface Integrity


                                  • Comfort: Just right
                                  • Support: Excellent
                                  • Durability: Same
                                  • Pressure relief: Never
                                  • Temperature: Just right
                                  Pros:
                                  Overall Comfort
                                  Overall Durability
                                  Edge Support
                                  ↓ See More ↓
                                  Long-Term Support
                                  Motion Isolation
                                  Natural Materials
                                  Overall Support
                                  Surface Integrity
                                  Overall Value
                                  Cons:
                                  None


                                  • Comfort: Way too soft
                                  • Support: Poor
                                  • Durability: Same
                                  • Pressure relief: Often
                                  • Temperature: Too hot
                                  Pros:
                                  Edge Support
                                  Motion Isolation
                                  Cons:
                                  Overall Comfort
                                  Overall Durability
                                  Overall Support
                                  ↓ See More ↓
                                  Overall Value

                                  Official Response

                                  By Serta Care from Serta on September 21, 2015

                                  For warranty inquiries and general information via Serta, you can call 1-888-557-3782.


                                  • Comfort: Slightly too hard
                                  • Support: Poor
                                  • Durability: Slightly worse
                                  • Pressure relief: Often
                                  • Temperature: Just right
                                  Pros:
                                  None
                                  Cons:
                                  Pressure Relief


                                    Pros:
                                    Appearance
                                    Initial Comfort
                                    Cons:
                                    Long-Term Comfort


                                      Pros:
                                      Initial Comfort
                                      Initial Support
                                      Cons:
                                      Product Consistency
                                      Smell


                                      • Comfort: Way too soft
                                      • Support: Poor
                                      • Durability: Much worse
                                      • Pressure relief: Often
                                      • Temperature: Too hot
                                      Pros:
                                      Initial Comfort
                                      Cons:
                                      Overall Durability
                                      Long-Term Comfort
                                      Surface Integrity

                                      Official Response

                                      By Customer Care from Serta on January 23, 2014

                                      Karen - we appreciate you sharing your experience, as customer satisfaction is our top priority. We've passed your information on to our customer service department and a representative should be in touch with you shortly.


                                      • Comfort: Slightly too soft
                                      • Support: Poor
                                      • Durability: Much worse
                                      • Pressure relief: Often
                                      • Temperature: Too hot
                                      Pros:
                                      Motion Isolation
                                      Cons:
                                      Overall Comfort
                                      Overall Durability
                                      Overall Support
                                      ↓ See More ↓
                                      Overall Value

                                      Official Response

                                      By Serta Care from Serta on September 21, 2015

                                      Normal body impressions should be expected after you've been sleeping on a mattress for some time. Adding a mattress topper can provide an extra layer of comfort. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have.
                                      https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf


                                        Pros:
                                        Customer Service
                                        Motion Isolation
                                        Overall Support
                                        Cons:
                                        None


                                          Pros:
                                          Delivery Service
                                          Cons:
                                          Surface Integrity
                                          Warranty Claims

                                          Official Response

                                          By Serta Care from Serta Mattress on March 1, 2013

                                          We're very sorry to hear about your experience. We'd like to learn more to get an understanding of what happened. For further assistance, please email us (https://www.serta.com/contact/).

                                          Serta Mattress


                                          • Comfort: Slightly too hard
                                          • Support: Excellent
                                          • Durability: Slightly better
                                          • Pressure relief: Never
                                          • Temperature: Just right
                                          Pros:
                                          Overall Comfort
                                          Edge Support
                                          Motion Isolation
                                          ↓ See More ↓
                                          Pressure Relief
                                          Overall Support
                                          Surface Integrity
                                          Cons:
                                          None


                                            Pros:
                                            Initial Comfort
                                            Cons:
                                            Price
                                            Overall Support
                                            Warranty Claims
                                            • The Vera Wang product line
                                            • Purchased in May 2007

                                            Official Response

                                            By Serta Care from Serta Mattress on June 29, 2012

                                            Hi Katherine,

                                            We're so sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/).

                                            - Serta Mattress Company


                                            • Comfort: Way too hard
                                            • Support: Poor
                                            • Durability: Don't know
                                            • Pressure relief: Often
                                            • Temperature: Just right
                                            Pros:
                                            Conforming
                                            Edge Support
                                            Motion Isolation
                                            Cons:
                                            Overall Comfort
                                            Pressure Relief
                                            Overall Support
                                            ↓ See More ↓
                                            Overall Value


                                              Pros:
                                              Overall Comfort
                                              Cons:
                                              Flip-Ability
                                              Temperature Control
                                              Thickness

                                              Update (8/28/11):
                                              The box spring is nine inches tall and mattress 13 inches tall. From steel frame support on floor to top of mattress totals 28 inches. I should add that there is probably nothing wrong with a pillow top if it were cotton or poly cotton fill, but this one contains polyurethane foam which from its characteristic in this bed, acts like Memory Foam. This stuff does act like a heat sink and holds the heat.

                                              Original Review (8/22/11):


                                              • Comfort: Slightly too soft
                                              • Support: Poor
                                              • Durability: Much worse
                                              • Pressure relief: Often
                                              • Temperature: Too hot
                                              Pros:
                                              Edge Support
                                              Initial Comfort
                                              Initial Support
                                              Cons:
                                              Center Support
                                              Overall Comfort
                                              Overall Durability
                                              ↓ See More ↓
                                              Motion Isolation
                                              Natural Materials
                                              Pressure Relief
                                              Product Quality
                                              Overall Support
                                              Surface Integrity
                                              Temperature Control
                                              Overall Value


                                                Pros:
                                                Motion Isolation
                                                Soft Comfort
                                                Overall Support
                                                Cons:
                                                Smell

                                                Official Response

                                                By on


                                                  Pros:
                                                  Appearance
                                                  Cons:
                                                  Overall Comfort
                                                  Overall Durability
                                                  Retailer Service
                                                  ↓ See More ↓
                                                  Surface Integrity
                                                  Overall Value


                                                    Pros:
                                                    None
                                                    Cons:
                                                    Surface Integrity


                                                      Pros:
                                                      Initial Comfort
                                                      Warranty Claims
                                                      Cons:
                                                      Surface Integrity


                                                        Pros:
                                                        None
                                                        Cons:
                                                        Flip-Ability
                                                        Surface Integrity

                                                        Official Response

                                                        By Serta Care from Serta Mattress on October 26, 2012

                                                        Denise,

                                                        We're sorry to hear about your experience. Please contact us for assistance or with any questions that you may have (https://www.serta.com/contact/).

                                                        -Serta Mattress


                                                          Pros:
                                                          None
                                                          Cons:
                                                          Motion Isolation
                                                          Overall Support
                                                          Temperature Control

                                                          Official Response

                                                          By Serta Care from Serta Mattress on January 24, 2013

                                                          We're very sorry to hear about your experience with the Prodigy, especially since we have so many customers who love it. Memory Foam mattresses in general aren't a fit for everyone as many people prefer the tradition innerspring beds like our Perfect Sleepers. We do hope that you are happy with your exchange.


                                                            Pros:
                                                            Initial Support
                                                            Cons:
                                                            Product Quality
                                                            Surface Integrity
                                                            Warranty Claims


                                                              Pros:
                                                              Appearance
                                                              Initial Support
                                                              Cons:
                                                              Center Support
                                                              Long-Term Support
                                                              Overall Value


                                                                Pros:
                                                                None
                                                                Cons:
                                                                Product Quality
                                                                Overall Support


                                                                • Durability: Same
                                                                Pros:
                                                                None
                                                                Cons:
                                                                Overall Comfort
                                                                Overall Support
                                                                Overall Value


                                                                • Comfort: Just right
                                                                • Support: Excellent
                                                                • Pressure relief: Never
                                                                • Temperature: Just right
                                                                Pros:
                                                                Overall Comfort
                                                                Localness
                                                                Customer Service
                                                                ↓ See More ↓
                                                                Overall Durability
                                                                Long-Term Comfort
                                                                Long-Term Support
                                                                Motion Isolation
                                                                Pressure Relief
                                                                Overall Support
                                                                Surface Integrity
                                                                Temperature Control
                                                                Overall Value
                                                                Warranty Terms
                                                                Cons:
                                                                None


                                                                • Comfort: Just right
                                                                • Support: Good
                                                                • Pressure relief: Occasionally
                                                                • Temperature: Just right
                                                                Pros:
                                                                Overall Comfort
                                                                Motion Isolation
                                                                Price
                                                                ↓ See More ↓
                                                                Surface Integrity
                                                                Overall Value
                                                                Cons:
                                                                None


                                                                  Pros:
                                                                  None
                                                                  Cons:
                                                                  Overall Support
                                                                  Surface Integrity
                                                                  Temperature Control

                                                                  Official Response

                                                                  By Customer Care from Serta on August 13, 2012

                                                                  Hello. We are very sorry to hear about your experience, and we hope to share some information with you that you will find helpful. All Serta mattresses are made with advanced support systems, each designed to provide your back and body with proper support. We make a range of mattresses, from very firm to luxuriously soft. If you choose a mattress that is not the right match for your body's needs (in this case, it sounds like your mattress is just too soft for you), you may find it difficult to get comfortable while you sleep. This does not mean that the support system in the mattress is not working; it is more likely that you need a different level of comfort to work with your body. For you, we'd recommend a plush or firm mattress versus the pillow top, since the softness from a pillow top which has additional comfort layers may not work for you. We do understand your frustration and if you'd like further assistance, please email us (https://www.serta.com/contact/).


                                                                  • Comfort: Just right
                                                                  • Support: Good
                                                                  • Durability: Slightly worse
                                                                  • Pressure relief: Occasionally
                                                                  • Temperature: Just right
                                                                  Pros:
                                                                  Assembly
                                                                  Localness
                                                                  Conforming
                                                                  ↓ See More ↓
                                                                  Delivery Cost
                                                                  Delivery Service
                                                                  Edge Support
                                                                  Financing
                                                                  Initial Support
                                                                  Maneuverability
                                                                  Motion Isolation
                                                                  Natural Materials
                                                                  Product Consistency
                                                                  Professionalism
                                                                  Quick Response
                                                                  Responsiveness
                                                                  Sales Pressure
                                                                  Shopping Efficiency
                                                                  Smell
                                                                  Sound
                                                                  Surface Integrity
                                                                  Temperature Control
                                                                  Thickness
                                                                  Transparency
                                                                  Cons:
                                                                  Center Support
                                                                  Dual Comfort
                                                                  Overall Durability
                                                                  ↓ See More ↓
                                                                  Long-Term Comfort
                                                                  Long-Term Support
                                                                  Product Information
                                                                  Repositioning
                                                                  Slow Response
                                                                  Overall Support
                                                                  Overall Value

                                                                  Official Response

                                                                  By Customer Care from Serta on October 6, 2014

                                                                  Hi Robin - thanks for sharing this. From what you've indicated here, you are happy with the comfort level of the mattress, which is great. Hopefully, we can help point you in the right direction to help resolve this issue you describe. If you are sleeping on a queen or king size mattress, we suggest taking a look at the bed frame to make sure it is providing proper center support, as this can impact the mattress. We assume that you purchased the matching box spring/foundation, but if you did not we suggest doing so to insure proper support as well. You can contact your store of purchase for further assistance, or give us a call at 1-888-557-3782. Thanks for choosing Serta and please keep us posted.


                                                                    Pros:
                                                                    Conforming
                                                                    Firm Comfort
                                                                    Long-Term Comfort
                                                                    Cons:
                                                                    Long-Term Support


                                                                      Pros:
                                                                      None
                                                                      Cons:
                                                                      Overall Support

                                                                      Official Response

                                                                      By Customer Care from Serta on August 10, 2012

                                                                      We are very sorry to hear about your experience. Serta has a very stringent quality control program, and your purchase is backed by our warranty. It may be possible that you need a firmer mattress, where you feel less contouring at the surface, too. We suggest that you first contact your retailer to discuss your options. If you need assistance from Serta, we are happy to help and you can reach us via email (https://www.serta.com/contact/).


                                                                        Pros:
                                                                        None
                                                                        Cons:
                                                                        Soft Comfort
                                                                        Surface Integrity

                                                                        Update (9/27/12):
                                                                        When getting a foam mattress i would suggest to start with a firmer one than what you think you will need. The adjustable base is great and a good investment.

                                                                        Original Review (8/16/12):

                                                                        Official Response

                                                                        By Customer Care from Serta on September 12, 2012

                                                                        We are very sorry to hear this, especially since we've heard from many that own this particular model that they are happy with it. It may be that you need a different level of comfort to work with your body, and perhaps something firmer. We will be happy to help you and you can reach us via email (https://www.serta.com/contact/).


                                                                          Pros:
                                                                          Appearance
                                                                          Initial Support
                                                                          Cons:
                                                                          Long-Term Support
                                                                          Price
                                                                          Soft Comfort


                                                                          • Comfort: Just right
                                                                          • Support: Excellent
                                                                          • Durability: Same
                                                                          • Pressure relief: Occasionally
                                                                          • Temperature: Just right
                                                                          Pros:
                                                                          Overall Comfort
                                                                          Conforming
                                                                          Dual Comfort
                                                                          ↓ See More ↓
                                                                          Firm Comfort
                                                                          Motion Isolation
                                                                          Natural Materials
                                                                          Pressure Relief
                                                                          Overall Support
                                                                          Surface Integrity
                                                                          Cons:
                                                                          None


                                                                            Pros:
                                                                            Overall Comfort
                                                                            Soft Comfort
                                                                            Cons:
                                                                            None


                                                                              Pros:
                                                                              Temperature Control
                                                                              Cons:
                                                                              Firm Comfort
                                                                              Issue Resolution


                                                                              • Comfort: Way too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Don't know
                                                                              Pros:
                                                                              None
                                                                              Cons:
                                                                              Overall Comfort
                                                                              Pressure Relief
                                                                              Return Policy


                                                                              • Comfort: Way too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Just right
                                                                              Pros:
                                                                              Initial Comfort
                                                                              Soft Comfort
                                                                              Cons:
                                                                              Long-Term Support
                                                                              Surface Integrity
                                                                              Warranty Claims

                                                                              Official Response

                                                                              By Serta Care from Serta Mattress on July 10, 2013

                                                                              We thank you for your comments and assure you that we take product quality very seriously. We are sorry to hear about scoliosis, however sleeping positions do not cause this medical condition. There are general mattress recommendations for scoliosis as sleeping positions can cause discomfort. Regarding the sagging, anything under the 1.5 inch threshold for your mattress would be considered normal wearing.


                                                                              • Comfort: Just right
                                                                              • Support: Good
                                                                              • Durability: Slightly worse
                                                                              • Pressure relief: Occasionally
                                                                              • Temperature: Too hot
                                                                              Pros:
                                                                              Overall Comfort
                                                                              Initial Support
                                                                              Cons:
                                                                              Center Support
                                                                              Smell
                                                                              Surface Integrity


                                                                              • Comfort: Way too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Too hot
                                                                              Pros:
                                                                              None
                                                                              Cons:
                                                                              Overall Comfort
                                                                              Pressure Relief

                                                                              Official Response

                                                                              By Serta Care from Serta Mattress on July 31, 2013

                                                                              Ann- We are sorry to hear that your are unhappy with your mattress and customer satisfaction is very important to us. We can assure you that we do follow the guidelines laid out in our warranty. It is normal for there to be slight impressions as it is considered normal wear and anything pass that threshold would be considered for replacement.


                                                                              • Comfort: Slightly too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Don't know
                                                                              Pros:
                                                                              Price
                                                                              Cons:
                                                                              Long-Term Support
                                                                              Warranty Claims


                                                                              • Comfort: Way too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Just right
                                                                              Pros:
                                                                              None
                                                                              Cons:
                                                                              Overall Support
                                                                              Surface Integrity

                                                                              Official Response

                                                                              By Serta Care from Serta Mattress on April 10, 2014

                                                                              Hi Ronda - we're sorry to hear you're not enjoying your iComfort mattress. We suggest contacting your retailer for warranty service to find out what may be causing the issues you mentioned. If the store has closed or you have moved, please call our dedicated customer service team at 1-888-557-3782.


                                                                              • Comfort: Way too soft
                                                                              • Support: Poor
                                                                              • Durability: Much worse
                                                                              • Pressure relief: Often
                                                                              • Temperature: Just right
                                                                              Pros:
                                                                              Initial Comfort
                                                                              Cons:
                                                                              Pressure Relief
                                                                              Overall Support
                                                                              Surface Integrity


                                                                                Pros:
                                                                                Overall Comfort
                                                                                Cons:
                                                                                Temperature Control


                                                                                  Pros:
                                                                                  Customer Service
                                                                                  Initial Support
                                                                                  Temperature Control
                                                                                  Cons:
                                                                                  None


                                                                                    Pros:
                                                                                    None
                                                                                    Cons:
                                                                                    Customer Service
                                                                                    Price
                                                                                    Surface Integrity


                                                                                      Pros:
                                                                                      Appearance
                                                                                      Cons:
                                                                                      Overall Durability
                                                                                      Long-Term Comfort
                                                                                      Surface Integrity


                                                                                        Pros:
                                                                                        Appearance
                                                                                        Cons:
                                                                                        Product Quality
                                                                                        Overall Support
                                                                                        • The Vera Wang product line
                                                                                        • Purchased in Apr 2009


                                                                                          Pros:
                                                                                          Appearance
                                                                                          Cons:
                                                                                          Product Quality
                                                                                          Retailer Service
                                                                                          Overall Support
                                                                                          • The Vera Wang product line
                                                                                          • Purchased in Feb 2011


                                                                                            Pros:
                                                                                            Overall Comfort
                                                                                            Cons:
                                                                                            Smell
                                                                                            • The iComfort product line
                                                                                            • Purchased in Aug 2012


                                                                                            • Comfort: Just right
                                                                                            • Support: Good
                                                                                            • Durability: Same
                                                                                            • Pressure relief: Occasionally
                                                                                            • Temperature: Just right
                                                                                            Pros:
                                                                                            Overall Comfort
                                                                                            Cons:
                                                                                            Edge Support
                                                                                            Price
                                                                                            Overall Support

                                                                                            Official Response

                                                                                            By Customer Care from Serta on January 23, 2014

                                                                                            We regret to hear about your experience with your mattress, as we take product quality and customer satisfaction very seriously. We recommend contacting your retailer to discuss what your available options are moving forward. If the store has closed or you have moved, you can contact our customer service department at 1-888-557-3782 for assistance.


                                                                                            • Comfort: Way too hard
                                                                                            • Support: Poor
                                                                                            • Durability: Don't know
                                                                                            • Pressure relief: Often
                                                                                            • Temperature: Too cold
                                                                                            Pros:
                                                                                            None
                                                                                            Cons:
                                                                                            Overall Comfort
                                                                                            Firm Comfort


                                                                                            • Comfort: Just right
                                                                                            • Support: Excellent
                                                                                            • Durability: Don't know
                                                                                            • Pressure relief: Never
                                                                                            • Temperature: Just right
                                                                                            Pros:
                                                                                            Adjustable Comfort
                                                                                            Overall Comfort
                                                                                            Conforming
                                                                                            Cons:
                                                                                            None


                                                                                            • Comfort: Way too soft
                                                                                            • Support: Poor
                                                                                            • Durability: Much worse
                                                                                            • Pressure relief: Often
                                                                                            • Temperature: Just right
                                                                                            Pros:
                                                                                            Initial Comfort
                                                                                            Initial Support
                                                                                            Cons:
                                                                                            Overall Durability
                                                                                            Long-Term Comfort
                                                                                            Soft Comfort


                                                                                              Pros:
                                                                                              Overall Support
                                                                                              Cons:
                                                                                              Temperature Control

                                                                                              Official Response

                                                                                              By Serta Care from Serta Mattress on November 16, 2012

                                                                                              We're happy to hear that the feel of the bed is good for you. We do suggest to use bedding that is made of breathable material to get the full benefits of the Cool Action Gel.

                                                                                              Serta Mattress


                                                                                              • Comfort: Way too hard
                                                                                              • Support: Poor
                                                                                              • Durability: Don't know
                                                                                              • Pressure relief: Often
                                                                                              • Temperature: Too hot
                                                                                              Pros:
                                                                                              Warranty Terms
                                                                                              Cons:
                                                                                              Overall Comfort
                                                                                              Pressure Relief
                                                                                              Temperature Control


                                                                                              • Comfort: Just right
                                                                                              • Support: Excellent
                                                                                              • Durability: Same
                                                                                              • Pressure relief: Never
                                                                                              • Temperature: Just right
                                                                                              Pros:
                                                                                              Overall Comfort
                                                                                              Cons:
                                                                                              Smell


                                                                                                Pros:
                                                                                                Firm Comfort
                                                                                                Price
                                                                                                Overall Support
                                                                                                Cons:
                                                                                                Initial Comfort


                                                                                                  Pros:
                                                                                                  Customer Service
                                                                                                  Firm Support
                                                                                                  Cons:
                                                                                                  Smell


                                                                                                    Pros:
                                                                                                    None
                                                                                                    Cons:
                                                                                                    Surface Integrity
                                                                                                    Warranty Claims

                                                                                                    Official Response

                                                                                                    By Customer Care from Serta on October 16, 2012

                                                                                                    Pamela - we are truly sorry to hear about your experience and we hope that we are able to show you that Serta takes product quality and customer satisfaction very seriously. We do stand behind our warranty. From reading your post, it sounds like you were working directly with your retailer, so we'd appreciate the opportunity to work with you one on one. Please email us with your contact information (https://www.serta.com/contact/).


                                                                                                    • Comfort: Way too soft
                                                                                                    • Support: Poor
                                                                                                    • Durability: Much worse
                                                                                                    • Pressure relief: Often
                                                                                                    • Temperature: Too hot
                                                                                                    Pros:
                                                                                                    Delivery Service
                                                                                                    Initial Comfort
                                                                                                    Initial Support
                                                                                                    Cons:
                                                                                                    Pressure Relief
                                                                                                    Overall Support
                                                                                                    Surface Integrity
                                                                                                    ↓ See More ↓
                                                                                                    Warranty Claims

                                                                                                    Official Response

                                                                                                    By Serta Care from Serta Mattress on July 31, 2013

                                                                                                    We are sorry to hear that you are unhappy with your mattress, especially since we have so many customers who enjoy it. We can assure you that we take customer satisfaction very seriously. You may find that an innerspring mattress would better fit your comfort needs. It is normal to have small impressions within the mattress to a certain point. This would be considered normal wear and would need to sag pass the threshold laid out in the warranty to be considered for replacement.


                                                                                                    • Comfort: Just right
                                                                                                    • Support: Poor
                                                                                                    • Durability: Much worse
                                                                                                    • Pressure relief: Occasionally
                                                                                                    • Temperature: Just right
                                                                                                    Pros:
                                                                                                    Initial Comfort
                                                                                                    Cons:
                                                                                                    Overall Durability
                                                                                                    Edge Support

                                                                                                    Official Response

                                                                                                    By Serta Care from Serta Mattress on July 31, 2013

                                                                                                    Andrew- We hate to hear that your are having issues with the Trevi. Please connect with the retailer where you've purchased to have an agent inspect your mattress to see if it can be considered for replacement. If further assistance is needed, please connect with us at SertaCare@gmail.com.


                                                                                                      Pros:
                                                                                                      None
                                                                                                      Cons:
                                                                                                      Surface Integrity

                                                                                                      Official Response

                                                                                                      By Serta Care from Serta Mattress on January 9, 2013

                                                                                                      Steve,

                                                                                                      We're sorry to hear about your experience. Have you been in contact with your retailer? If this is a situation where the mattress is defective, you can follow up on your warranty and exchange. We suggest contacting your retailer to have an inspector see the bed.

                                                                                                      - Serta Mattress


                                                                                                        Pros:
                                                                                                        Initial Comfort
                                                                                                        Cons:
                                                                                                        Long-Term Support
                                                                                                        Overall Value


                                                                                                        • Comfort: Way too soft
                                                                                                        • Support: Poor
                                                                                                        • Durability: Slightly worse
                                                                                                        • Pressure relief: Often
                                                                                                        • Temperature: Just right
                                                                                                        Pros:
                                                                                                        Appearance
                                                                                                        Motion Isolation
                                                                                                        Cons:
                                                                                                        Soft Comfort
                                                                                                        Overall Support
                                                                                                        Warranty Claims

                                                                                                        Official Response

                                                                                                        By Serta Care from Serta Mattress on May 8, 2013

                                                                                                        We hate to hear that you are unhappy with the Insight, especially since we have so many people who love it. We do offer the 120 trial to help customers get a feel for the bed and whther or not that specific model will be a good fit for them.


                                                                                                          Pros:
                                                                                                          None
                                                                                                          Cons:
                                                                                                          Return Policy
                                                                                                          Temperature Control


                                                                                                            Pros:
                                                                                                            Initial Comfort
                                                                                                            Cons:
                                                                                                            Overall Support

                                                                                                            Update (10/17/12):
                                                                                                            10/17/12 update: I'm so sorry it's taken me this long to post an update. Yes, my mattress was found to be defective & the one split king box spring on my husband's side was also defective (purchased at the same time as the mattress). Boscov's was great to deal with... my husband and I are getting a replacement tomorrow (10/18/12)! We'll finally be sleeping in the same bed again. Although the mattress was found to be defective, I do think the Prodigy is way to soft for my body. I laid on it in the store again and it felt very similar to my defective mattress. Since I was fearful that I would have still have back/ hip/ knee problems, Boscov's let us pick any mattress we wanted (had to pay the price difference of course). We chose to get two twin XL instead of a king mattress in case we ran into similar problems in the future. It would be much easier to change out one twin XL instead of a whole king mattress again. This also gave us the flexibility to purchase different firmnesses. My husband chose the Serta iComfort Prodigy again because he really liked the plush feel of the Prodigy. I opted for a much firmer (more supportive) mattress, the Simmons Comfor-Pedic St. Simons. In the store, my hips/ butt sank into it about a 1/4 of the depth as the Prodigy. The St. Simons feels much more supportive than the Prodigy and I think that's what my body needs to alleviate my lower back/ hip pain. I did try the less plush iComfort mattresses (and really do love the way they feel) but I felt I still sank too far into them. I'm only 5'1" and 120 lbs so a bigger percentage of my body was "in the mattress" than someone larger. For instance, the top of the mattress landed higher up my husband's leg and lower on my leg (closer to my knee) when both of us were sleeping on our sides (which is probably why I was feeling knee pain and he wasn't)... but I'm probably over thinking it, lol. The St. Simons is considered a "luxury firm" so it isn't a plushy soft like the Prodigy, it is a different kind of soft. More like a "firm soft" (spongy kind of like latex feels). I figure it's much easier to soften a firm mattress than to firm up a soft mattress. There will be a 2" height difference between the mattresses but I really don't care as long as I get a good night's sleep. Also, if I have to add a topper in the future to make it a little softer, then that will make up for the 2" difference. I'll post an update/ review after sleeping on the St. Simons for a couple of weeks. Thank you Serta for your response, it's great to know that the manufacturer does care. I think you may have a glitch in your review system though? On 9/24/12 I received an e-mail stating, "Your review has been moderated and is live on our site." My review was posted for about a day and then removed. On 10/3/12 I received an e-mail stating, "Before publishing, we need to verify you submitted the following review." I clicked the link in the e-mail and received a "success" response on 10/3/13. I also did it again today 10/17/12 because I checked your website and I still don't see my review (FWIW).

                                                                                                            Original Review (9/18/12):

                                                                                                            Official Response

                                                                                                            By Customer Care from Serta on October 16, 2012

                                                                                                            Dear Lori,

                                                                                                            We are truly sorry to hear about your experience, and we would appreciate it you would let us know the results of your inspection.

                                                                                                            As for our online ratings & review platform, we welcome all reviews that adhere to our guidelines. From the time a review is approved to when it appears online can take several days, and we will gladly check on your review to see where it is in this process. Please visit us online to see that we do publish a variety of reviews.

                                                                                                            The iComfort Prodigy is one of the softest models we make. We have heard from many that they are very happy with this mattress, but for others it may be too soft for their body's individual needs. Comfort is an extremely personal thing, and what works for one when it comes to a mattress may not work for another. Your warranty covers manufacturing defects, but this is different from comfort preference. The inspection your retailer did will help determine the root cause of your problem and the appropriate solution.

                                                                                                            For the other individuals who have posted here, you should contact our customer service department to determine what may be causing your issue. You can get this process started by emailing us (https://www.serta.com/contact/).


                                                                                                              Pros:
                                                                                                              Appearance
                                                                                                              Cons:
                                                                                                              Overall Support
                                                                                                              Surface Integrity

                                                                                                              Official Response

                                                                                                              By Serta Care from Serta Mattress on October 2, 2012

                                                                                                              Hi Mickie - Please contact us (https://www.serta.com/contact/) for assistance.


                                                                                                                Pros:
                                                                                                                Initial Comfort
                                                                                                                Warranty Claims
                                                                                                                Cons:
                                                                                                                Surface Integrity


                                                                                                                  Pros:
                                                                                                                  Firm Support
                                                                                                                  Price
                                                                                                                  Overall Support
                                                                                                                  Cons:
                                                                                                                  None


                                                                                                                    Pros:
                                                                                                                    Smell
                                                                                                                    Cons:
                                                                                                                    Conforming
                                                                                                                    Product Consistency
                                                                                                                    Overall Support


                                                                                                                      Pros:
                                                                                                                      Overall Comfort
                                                                                                                      Temperature Control
                                                                                                                      Cons:
                                                                                                                      None

                                                                                                                      Official Response

                                                                                                                      By Customer Care from Serta on July 27, 2012

                                                                                                                      Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort Genius.


                                                                                                                        Pros:
                                                                                                                        Firm Support
                                                                                                                        Price
                                                                                                                        Temperature Control
                                                                                                                        Cons:
                                                                                                                        None


                                                                                                                          Pros:
                                                                                                                          Overall Comfort
                                                                                                                          Cons:
                                                                                                                          Overall Durability


                                                                                                                            Pros:
                                                                                                                            None
                                                                                                                            Cons:
                                                                                                                            Overall Comfort
                                                                                                                            Product Quality


                                                                                                                              Pros:
                                                                                                                              Overall Comfort
                                                                                                                              Firm Comfort
                                                                                                                              Price
                                                                                                                              Cons:
                                                                                                                              Overall Durability


                                                                                                                              • Comfort: Just right
                                                                                                                              • Support: Excellent
                                                                                                                              • Durability: Slightly better
                                                                                                                              • Pressure relief: Never
                                                                                                                              • Temperature: Just right
                                                                                                                              Pros:
                                                                                                                              Overall Comfort
                                                                                                                              Customer Service
                                                                                                                              Edge Support
                                                                                                                              Cons:
                                                                                                                              None


                                                                                                                                Pros:
                                                                                                                                Initial Comfort
                                                                                                                                Initial Support
                                                                                                                                Cons:
                                                                                                                                Center Support
                                                                                                                                Edge Support
                                                                                                                                Warranty Claims

                                                                                                                                Official Response

                                                                                                                                By Customer Care from Serta on January 16, 2012

                                                                                                                                Hello - we at Serta are sorry to hear about the problem you experienced, but we are glad to hear that you are able to switch to a firmer model. We'd welcome the chance to speak directly with you to see if, perhaps, the specific model was too soft for you and to understand your shopping experience versus your in-home experience with the Prodigy. If you'd like to discuss this further with our customer service staff, please email us (https://www.serta.com/contact/) and we'll be happy to help.


                                                                                                                                • Comfort: Slightly too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Localness
                                                                                                                                Edge Support
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Product Consistency
                                                                                                                                ↓ See More ↓
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value

                                                                                                                                Official Response

                                                                                                                                By Customer Care from Serta on July 23, 2015

                                                                                                                                Hi, Pat. Did the replacement mattress work out for you? If you need further assistance, please email us at socialmedia [at] serta [dot] com and we'll be happy to help.


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                Long-Term Comfort
                                                                                                                                ↓ See More ↓
                                                                                                                                Natural Materials
                                                                                                                                Surface Integrity
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Long-Term Support
                                                                                                                                Overall Support


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Appearance
                                                                                                                                Financing
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Customer Service
                                                                                                                                Delivery Service
                                                                                                                                ↓ See More ↓
                                                                                                                                Edge Support
                                                                                                                                Long-Term Comfort
                                                                                                                                Long-Term Support
                                                                                                                                Return Policy
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Excellent
                                                                                                                                • Durability: Same
                                                                                                                                • Pressure relief: Never
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Support
                                                                                                                                Motion Isolation
                                                                                                                                Natural Materials
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value
                                                                                                                                Cons:
                                                                                                                                None


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Excellent
                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Delivery Service
                                                                                                                                Overall Durability
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Support
                                                                                                                                Motion Isolation
                                                                                                                                Natural Materials
                                                                                                                                Pressure Relief
                                                                                                                                Promotions
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value
                                                                                                                                Cons:
                                                                                                                                Price


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                None
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Overall Support


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Excellent
                                                                                                                                • Pressure relief: Never
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Support
                                                                                                                                Motion Isolation
                                                                                                                                Natural Materials
                                                                                                                                Overall Support
                                                                                                                                Overall Value
                                                                                                                                Cons:
                                                                                                                                None


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Excellent
                                                                                                                                • Durability: Same
                                                                                                                                • Pressure relief: Never
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Comfort
                                                                                                                                Long-Term Support
                                                                                                                                Motion Isolation
                                                                                                                                Natural Materials
                                                                                                                                Pressure Relief
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Cons:
                                                                                                                                None


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Slightly worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Don't know
                                                                                                                                Pros:
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Edge Support
                                                                                                                                Long-Term Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Temperature Control
                                                                                                                                Cons:
                                                                                                                                Center Support
                                                                                                                                Flip-Ability
                                                                                                                                Product Quality


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Appearance
                                                                                                                                Initial Comfort
                                                                                                                                Cons:
                                                                                                                                Center Support
                                                                                                                                Overall Durability
                                                                                                                                Surface Integrity


                                                                                                                                • Comfort: Slightly too hard
                                                                                                                                • Support: Don't know
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Edge Support
                                                                                                                                Product Quality
                                                                                                                                Cons:
                                                                                                                                Firm Support
                                                                                                                                Issue Resolution
                                                                                                                                Long-Term Comfort
                                                                                                                                ↓ See More ↓
                                                                                                                                Price
                                                                                                                                Retailer Service
                                                                                                                                Return Policy
                                                                                                                                Overall Value
                                                                                                                                Warranty Claims
                                                                                                                                Warranty Terms


                                                                                                                                • Comfort: Way too hard
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Don't know
                                                                                                                                Pros:
                                                                                                                                Edge Support
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Center Support
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Comfort
                                                                                                                                Long-Term Support
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value
                                                                                                                                Warranty Claims


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Initial Comfort
                                                                                                                                Cons:
                                                                                                                                Long-Term Comfort
                                                                                                                                Surface Integrity


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Good
                                                                                                                                • Durability: Same
                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Long-Term Comfort
                                                                                                                                Cons:
                                                                                                                                Motion Isolation
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value


                                                                                                                                • Comfort: Way too hard
                                                                                                                                • Support: Poor
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Allergen Resistance
                                                                                                                                Delivery Speed
                                                                                                                                Edge Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Natural Materials
                                                                                                                                Professionalism
                                                                                                                                Removable Cover
                                                                                                                                Temperature Control
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Firm Comfort
                                                                                                                                Firm Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Overall Support
                                                                                                                                Overall Value


                                                                                                                                • Comfort: Way too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                None
                                                                                                                                Cons:
                                                                                                                                Conforming
                                                                                                                                Surface Integrity



                                                                                                                                • Comfort: Slightly too hard
                                                                                                                                • Support: Good
                                                                                                                                • Durability: Don't know
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Overall Value
                                                                                                                                Cons:
                                                                                                                                Firm Comfort
                                                                                                                                Firm Support


                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Good
                                                                                                                                • Durability: Much better
                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Initial Support
                                                                                                                                Overall Support
                                                                                                                                Cons:
                                                                                                                                None


                                                                                                                                • Comfort: Slightly too soft
                                                                                                                                • Support: Poor
                                                                                                                                • Durability: Much worse
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Appearance
                                                                                                                                Delivery Service
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Issue Resolution
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Support
                                                                                                                                Professionalism
                                                                                                                                Return Policy
                                                                                                                                Soft Comfort
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Temperature Control
                                                                                                                                Overall Value
                                                                                                                                Warranty Claims


                                                                                                                                • Comfort: Slightly too soft
                                                                                                                                • Support: Good
                                                                                                                                • Pressure relief: Often
                                                                                                                                • Temperature: Just right
                                                                                                                                Pros:
                                                                                                                                Motion Isolation
                                                                                                                                Cons:
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                Long-Term Comfort
                                                                                                                                ↓ See More ↓
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value


                                                                                                                                great support

                                                                                                                                • Comfort: Just right
                                                                                                                                • Support: Excellent
                                                                                                                                • Durability: Same
                                                                                                                                • Pressure relief: Never
                                                                                                                                • Temperature: Too hot
                                                                                                                                Pros:
                                                                                                                                Overall Comfort
                                                                                                                                Overall Durability
                                                                                                                                Edge Support
                                                                                                                                ↓ See More ↓
                                                                                                                                Long-Term Support
                                                                                                                                Motion Isolation
                                                                                                                                Natural Materials
                                                                                                                                Pressure Relief
                                                                                                                                Overall Support
                                                                                                                                Surface Integrity
                                                                                                                                Overall Value
                                                                                                                                Cons:
                                                                                                                                None

                                                                                                                                by from Greenfield, IN on Sep 3, 2014


                                                                                                                                  Pros:
                                                                                                                                  None
                                                                                                                                  Cons:
                                                                                                                                  Surface Integrity
                                                                                                                                  Temperature Control
                                                                                                                                  Warranty Claims
                                                                                                                                  • Purchased in Oct 2011 at Macy's 

                                                                                                                                  Official Response

                                                                                                                                  By Serta Care from Serta Mattress on October 26, 2012

                                                                                                                                  Jane,

                                                                                                                                  We are very sorry to hear about your experience. It's natural for there to be impressions in a mattress after time, but if you think it's defective, please contact us for assistance (https://www.serta.com/contact/).

                                                                                                                                  -Serta Mattress


                                                                                                                                    Pros:
                                                                                                                                    Conforming
                                                                                                                                    Initial Support
                                                                                                                                    Cons:
                                                                                                                                    Long-Term Support

                                                                                                                                    Official Response

                                                                                                                                    By Serta Care from Serta Mattress on October 15, 2012

                                                                                                                                    KL,

                                                                                                                                    We're so sorry to hear about your experience. I'm not sure which model you've selected, but it sounds like you may need a model that's a bit firmer than what you currently have. If you're getting that constant sinking feeling, it may be that the bed is too soft for your needs. If an inspector hasn't already contacted you, please reach out to us for assistance (https://www.serta.com/contact/).

                                                                                                                                    -Serta Mattress Company


                                                                                                                                    • Comfort: Way too hard
                                                                                                                                    • Support: Poor
                                                                                                                                    • Durability: Much better
                                                                                                                                    • Pressure relief: Often
                                                                                                                                    • Temperature: Too hot
                                                                                                                                    Pros:
                                                                                                                                    Edge Support
                                                                                                                                    Motion Isolation
                                                                                                                                    Cons:
                                                                                                                                    Overall Comfort
                                                                                                                                    Customer Service
                                                                                                                                    Overall Durability
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Long-Term Support
                                                                                                                                    Pressure Relief
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value
                                                                                                                                    Warranty Claims


                                                                                                                                    • Comfort: Just right
                                                                                                                                    • Pressure relief: Never
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Overall Comfort
                                                                                                                                    Delivery Speed
                                                                                                                                    Ease of Care
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Long-Term Comfort
                                                                                                                                    Long-Term Support
                                                                                                                                    Motion Isolation
                                                                                                                                    Natural Materials
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Cons:
                                                                                                                                    Return Policy
                                                                                                                                    Overall Value


                                                                                                                                    • Comfort: Slightly too soft
                                                                                                                                    • Support: Poor
                                                                                                                                    • Durability: Much worse
                                                                                                                                    • Pressure relief: Often
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Edge Support
                                                                                                                                    Cons:
                                                                                                                                    Overall Comfort
                                                                                                                                    Overall Durability
                                                                                                                                    Long-Term Comfort
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Motion Isolation
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value


                                                                                                                                    • Comfort: Slightly too soft
                                                                                                                                    • Support: Poor
                                                                                                                                    • Durability: Much worse
                                                                                                                                    • Pressure relief: Often
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Motion Isolation
                                                                                                                                    Natural Materials
                                                                                                                                    Cons:
                                                                                                                                    Overall Comfort
                                                                                                                                    Customer Service
                                                                                                                                    Overall Durability
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Long-Term Comfort
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value


                                                                                                                                    • Comfort: Just right
                                                                                                                                    • Support: Good
                                                                                                                                    • Pressure relief: Occasionally
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Overall Comfort
                                                                                                                                    Overall Durability
                                                                                                                                    Edge Support
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Long-Term Support
                                                                                                                                    Natural Materials
                                                                                                                                    Price
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value
                                                                                                                                    Cons:
                                                                                                                                    Delivery Cost
                                                                                                                                    Initial Comfort
                                                                                                                                    Motion Isolation


                                                                                                                                    • Comfort: Just right
                                                                                                                                    • Support: Excellent
                                                                                                                                    • Pressure relief: Never
                                                                                                                                    • Temperature: Don't know
                                                                                                                                    Pros:
                                                                                                                                    Overall Comfort
                                                                                                                                    Delivery Service
                                                                                                                                    Delivery Speed
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Edge Support
                                                                                                                                    Long-Term Comfort
                                                                                                                                    Long-Term Support
                                                                                                                                    Motion Isolation
                                                                                                                                    Natural Materials
                                                                                                                                    Professionalism
                                                                                                                                    Retailer Service
                                                                                                                                    Return Policy
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Transparency
                                                                                                                                    Overall Value
                                                                                                                                    Cons:
                                                                                                                                    None


                                                                                                                                    • Comfort: Just right
                                                                                                                                    • Support: Good
                                                                                                                                    • Durability: Much worse
                                                                                                                                    • Pressure relief: Occasionally
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Overall Comfort
                                                                                                                                    Initial Comfort
                                                                                                                                    Long-Term Support
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Natural Materials
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Cons:
                                                                                                                                    Overall Durability
                                                                                                                                    Edge Support
                                                                                                                                    Long-Term Comfort

                                                                                                                                    Official Response

                                                                                                                                    By Customer Care from Serta on October 6, 2014

                                                                                                                                    Hi John,

                                                                                                                                    Thanks for choosing Serta. We don't know exactly which model you have to understand what type of edge support may be used. We suggest reaching out to your store of purchase for assistance in resolving this issue.

                                                                                                                                    Thanks!


                                                                                                                                    • Comfort: Way too hard
                                                                                                                                    • Support: Poor
                                                                                                                                    • Durability: Slightly worse
                                                                                                                                    • Pressure relief: Don't know
                                                                                                                                    • Temperature: Don't know
                                                                                                                                    Pros:
                                                                                                                                    Edge Support
                                                                                                                                    Cons:
                                                                                                                                    Overall Comfort
                                                                                                                                    Long-Term Comfort
                                                                                                                                    Long-Term Support
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Repositioning
                                                                                                                                    Sound
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value


                                                                                                                                    • Comfort: Slightly too hard
                                                                                                                                    • Support: Poor
                                                                                                                                    • Pressure relief: Occasionally
                                                                                                                                    • Temperature: Just right
                                                                                                                                    Pros:
                                                                                                                                    Overall Comfort
                                                                                                                                    Overall Durability
                                                                                                                                    Long-Term Comfort
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Natural Materials
                                                                                                                                    Overall Support
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value
                                                                                                                                    Cons:
                                                                                                                                    Edge Support
                                                                                                                                    Motion Isolation


                                                                                                                                    • Comfort: Just right
                                                                                                                                    • Support: Excellent
                                                                                                                                    • Durability: Much better
                                                                                                                                    • Pressure relief: Never
                                                                                                                                    • Temperature: Don't know
                                                                                                                                    Pros:
                                                                                                                                    Overall Durability
                                                                                                                                    Long-Term Comfort
                                                                                                                                    Long-Term Support
                                                                                                                                    ↓ See More ↓
                                                                                                                                    Natural Materials
                                                                                                                                    Surface Integrity
                                                                                                                                    Overall Value
                                                                                                                                    Cons:
                                                                                                                                    None


                                                                                                                                      Pros:
                                                                                                                                      None
                                                                                                                                      Cons:
                                                                                                                                      Customer Service
                                                                                                                                      Warranty Claims

                                                                                                                                      Official Response

                                                                                                                                      By Serta Care from Serta Mattress on January 16, 2013

                                                                                                                                      Bob,

                                                                                                                                      We're very sorry to hear about any issues that you've had. Unfortunately, I do not know the background of your situations, but we typically have customers make initial contact with the retailer for exchanges and returns because each retailer policy differs from the next. However, if you've received a mattress with ANY type of stain, it's unacceptable and should be taken care of. Please contact us for assistance (https://www.serta.com/contact/).


                                                                                                                                      • Comfort: Just right
                                                                                                                                      • Support: Poor
                                                                                                                                      • Pressure relief: Don't know
                                                                                                                                      • Temperature: Too hot
                                                                                                                                      Pros:
                                                                                                                                      None
                                                                                                                                      Cons:
                                                                                                                                      Long-Term Comfort
                                                                                                                                      Long-Term Support
                                                                                                                                      Motion Isolation
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Surface Integrity


                                                                                                                                      • Comfort: Just right
                                                                                                                                      • Support: Excellent
                                                                                                                                      • Pressure relief: Never
                                                                                                                                      • Temperature: Just right
                                                                                                                                      Pros:
                                                                                                                                      Assembly
                                                                                                                                      Overall Comfort
                                                                                                                                      Customer Service
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Delivery Service
                                                                                                                                      Delivery Speed
                                                                                                                                      Edge Support
                                                                                                                                      Firm Comfort
                                                                                                                                      Initial Comfort
                                                                                                                                      Long-Term Comfort
                                                                                                                                      Motion Isolation
                                                                                                                                      Natural Materials
                                                                                                                                      Promotions
                                                                                                                                      Overall Support
                                                                                                                                      Surface Integrity
                                                                                                                                      Cons:
                                                                                                                                      None

                                                                                                                                      Official Response

                                                                                                                                      By Customer Care from Serta on October 6, 2014

                                                                                                                                      Hi Ken,

                                                                                                                                      Congratulations on the new mattress! We are happy to hear it's working out for you, and we hope you enjoy it for years to come.


                                                                                                                                      • Comfort: Slightly too hard
                                                                                                                                      • Support: Good
                                                                                                                                      • Pressure relief: Often
                                                                                                                                      • Temperature: Don't know
                                                                                                                                      Pros:
                                                                                                                                      Allergen Resistance
                                                                                                                                      Assembly
                                                                                                                                      Delivery Service
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Overall Durability
                                                                                                                                      Edge Support
                                                                                                                                      Natural Materials
                                                                                                                                      Overall Value
                                                                                                                                      Cons:
                                                                                                                                      Overall Comfort
                                                                                                                                      Customer Service
                                                                                                                                      Pressure Relief
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Overall Support
                                                                                                                                      Surface Integrity

                                                                                                                                      Official Response

                                                                                                                                      By Customer Care from Serta on October 6, 2014

                                                                                                                                      Hi Caroline - thanks for sharing this with us. We are sorry to hear that the mattress model you selected wasn't the right comfort match for you. We aren't sure which model you have in order to recommend a different type of comfort that may work better for you. We suggest contacting your store of purchase to speak with a manager to help you with a comfort exchange if you are still within your trial period. You can also reach us for assistance at 1-888-557-3782.


                                                                                                                                      • Comfort: Slightly too soft
                                                                                                                                      • Support: Poor
                                                                                                                                      • Durability: Same
                                                                                                                                      • Pressure relief: Often
                                                                                                                                      • Temperature: Too hot
                                                                                                                                      Pros:
                                                                                                                                      Overall Durability
                                                                                                                                      Edge Support
                                                                                                                                      Smell
                                                                                                                                      Cons:
                                                                                                                                      Overall Comfort
                                                                                                                                      Long-Term Support
                                                                                                                                      Maneuverability
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Natural Materials
                                                                                                                                      Repositioning
                                                                                                                                      Overall Support


                                                                                                                                      • Comfort: Just right
                                                                                                                                      • Support: Good
                                                                                                                                      • Durability: Slightly worse
                                                                                                                                      • Pressure relief: Occasionally
                                                                                                                                      • Temperature: Just right
                                                                                                                                      Pros:
                                                                                                                                      Appearance
                                                                                                                                      Overall Comfort
                                                                                                                                      Delivery Cost
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Natural Materials
                                                                                                                                      Price
                                                                                                                                      Professionalism
                                                                                                                                      Shopping Efficiency
                                                                                                                                      Cons:
                                                                                                                                      Conforming
                                                                                                                                      Overall Durability
                                                                                                                                      Long-Term Comfort
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Motion Isolation
                                                                                                                                      Overall Support
                                                                                                                                      Surface Integrity
                                                                                                                                      Overall Value
                                                                                                                                      Warranty Terms

                                                                                                                                      Official Response

                                                                                                                                      By Customer Care from Serta on October 6, 2014

                                                                                                                                      Hi William - thanks for your review. Our pillow top mattresses are built with an additional upholstery layer at the surface for enhanced cushioning. These are typically our softest mattress models, and while many have told us that they love this type of plush comfort, others will need something firmer. We suggest contacting your store of purchase to discuss your comfort exchange options if you are still under the trial period.


                                                                                                                                      • Comfort: Slightly too hard
                                                                                                                                      • Support: Good
                                                                                                                                      • Durability: Slightly worse
                                                                                                                                      • Pressure relief: Occasionally
                                                                                                                                      • Temperature: Just right
                                                                                                                                      Pros:
                                                                                                                                      Edge Support
                                                                                                                                      Firm Comfort
                                                                                                                                      Initial Comfort
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Surface Integrity
                                                                                                                                      Overall Value
                                                                                                                                      Cons:
                                                                                                                                      Long-Term Comfort


                                                                                                                                      • Comfort: Way too soft
                                                                                                                                      • Support: Poor
                                                                                                                                      • Durability: Much worse
                                                                                                                                      • Pressure relief: Often
                                                                                                                                      • Temperature: Too hot
                                                                                                                                      Pros:
                                                                                                                                      Edge Support
                                                                                                                                      Cons:
                                                                                                                                      Overall Comfort
                                                                                                                                      Overall Durability
                                                                                                                                      Long-Term Comfort
                                                                                                                                      ↓ See More ↓
                                                                                                                                      Maneuverability
                                                                                                                                      Motion Isolation
                                                                                                                                      Natural Materials
                                                                                                                                      Product Consistency
                                                                                                                                      Repositioning
                                                                                                                                      Overall Support
                                                                                                                                      Surface Integrity
                                                                                                                                      Overall Value

                                                                                                                                      Official Response

                                                                                                                                      By Customer Care from Serta on October 6, 2014

                                                                                                                                      Hi Constance,

                                                                                                                                      If you have a queen or king size Perfect Sleeper, we suggest checking your bed frame to make sure you have proper center support which can impact the mattress. You have also indicated that the comfort of the mattress is too soft. It would be helpful to know if this was always the case, or if you were initially happy with the comfort of the mattress. Please give us a call at 1-888-557-3782 if we can be of further assistance.


                                                                                                                                        Pros:
                                                                                                                                        Warranty Terms
                                                                                                                                        Cons:
                                                                                                                                        Firm Support


                                                                                                                                        • Comfort: Slightly too hard
                                                                                                                                        • Support: Good
                                                                                                                                        • Pressure relief: Occasionally
                                                                                                                                        • Temperature: Just right
                                                                                                                                        Pros:
                                                                                                                                        Appearance
                                                                                                                                        Customer Service
                                                                                                                                        Financing
                                                                                                                                        ↓ See More ↓
                                                                                                                                        Initial Support
                                                                                                                                        Cons:
                                                                                                                                        Overall Durability
                                                                                                                                        Edge Support
                                                                                                                                        Firm Comfort
                                                                                                                                        ↓ See More ↓
                                                                                                                                        Long-Term Comfort
                                                                                                                                        Long-Term Support
                                                                                                                                        Motion Isolation
                                                                                                                                        Surface Integrity
                                                                                                                                        Overall Value

                                                                                                                                        Official Response

                                                                                                                                        By Customer Care from Serta on October 6, 2014

                                                                                                                                        Hi Michelle,

                                                                                                                                        Thanks for choosing Serta. We are sorry to hear that the mattress isn't the right match for you. Most of the mattresses sold at retail today are single sided to remove the burden of flipping. You may want to consider a plush memory foam mattress topper to add some softness to the sleep surface if that is the type of feel you prefer. When you do decide to move on to a new mattress, we do hope that you keep us in mind and that you reach out to us for assistance in finding the right model.


                                                                                                                                          Pros:
                                                                                                                                          None
                                                                                                                                          Cons:
                                                                                                                                          Surface Integrity
                                                                                                                                          Warranty Claims


                                                                                                                                            Pros:
                                                                                                                                            None
                                                                                                                                            Cons:
                                                                                                                                            Center Support
                                                                                                                                            Retailer Service
                                                                                                                                            Temperature Control
                                                                                                                                            • Purchased in Aug 2009


                                                                                                                                            • Comfort: Just right
                                                                                                                                            • Support: Excellent
                                                                                                                                            • Durability: Same
                                                                                                                                            • Pressure relief: Never
                                                                                                                                            • Temperature: Too hot
                                                                                                                                            Pros:
                                                                                                                                            Assembly
                                                                                                                                            Customer Service
                                                                                                                                            Delivery Service
                                                                                                                                            ↓ See More ↓
                                                                                                                                            Edge Support
                                                                                                                                            Professionalism
                                                                                                                                            Retailer Service
                                                                                                                                            Shopping Efficiency
                                                                                                                                            Overall Support
                                                                                                                                            Overall Value
                                                                                                                                            Cons:
                                                                                                                                            None


                                                                                                                                              Pros:
                                                                                                                                              Appearance
                                                                                                                                              Cons:
                                                                                                                                              Firm Comfort

                                                                                                                                              Update (9/21/12):
                                                                                                                                              my wife and I have had this bed for 2 weeks now and it is not getting any better as the nights progress and they will tell you your body has to get used to the new mattress because you were used to the old one! this is not the case, the bed is still hard, has not changed in comfort level at all, toss and turn all night knowing we have to deal with it for a minimum of 30 days before the store or serta will even consider hearing from us at all as it says on the warranty info that they gave us, if I had to do it again i would not!! it is torture to have to wait and put up with a mattress that is crap!

                                                                                                                                              Original Review (9/9/12):


                                                                                                                                                Pros:
                                                                                                                                                Initial Comfort
                                                                                                                                                Cons:
                                                                                                                                                Customer Service
                                                                                                                                                Surface Integrity
                                                                                                                                                Warranty Claims
                                                                                                                                                • The Vera Wang product line
                                                                                                                                                • Purchased in Apr 2011


                                                                                                                                                  Pros:
                                                                                                                                                  None
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Support
                                                                                                                                                  Surface Integrity
                                                                                                                                                  Temperature Control

                                                                                                                                                  Official Response

                                                                                                                                                  By Serta Care from Serta Mattress on January 9, 2013

                                                                                                                                                  We're very to hear about your experience. We realize that you have purchased a new mattress and hope you are happy with your new model. If you still have your Savant, please contact us for assistance (https://www.serta.com/contact/).
                                                                                                                                                  -Serta Mattress


                                                                                                                                                  • Comfort: Just right
                                                                                                                                                  • Support: Good
                                                                                                                                                  • Durability: Much worse
                                                                                                                                                  • Pressure relief: Occasionally
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  Pressure Relief
                                                                                                                                                  Cons:
                                                                                                                                                  Surface Integrity
                                                                                                                                                  • Purchased in Nov 2010

                                                                                                                                                  Official Response

                                                                                                                                                  By Serta Care from Serta Mattress on July 10, 2013

                                                                                                                                                  Thank you for bringing this to our attention. Please email us (https://www.serta.com/contact/) for assistance.


                                                                                                                                                  • Comfort: Way too soft
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Much worse
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  None
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Dual Comfort
                                                                                                                                                  Soft Comfort

                                                                                                                                                  Official Response

                                                                                                                                                  By Customer Care from Serta on January 23, 2014

                                                                                                                                                  Helen - we appreciate your business and want you to be satisfied with your mattress. We suggest contacting your store of purchase for assistance or contact our customer service department at 1-888-557-3782.


                                                                                                                                                  • Comfort: Way too soft
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Much worse
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Don't know
                                                                                                                                                  Pros:
                                                                                                                                                  Initial Comfort
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Support
                                                                                                                                                  Surface Integrity
                                                                                                                                                  • The Vera Wang product line
                                                                                                                                                  • Purchased in Jul 2009


                                                                                                                                                  • Comfort: Way too hard
                                                                                                                                                  • Support: Excellent
                                                                                                                                                  • Durability: Much better
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  Edge Support
                                                                                                                                                  Firm Support
                                                                                                                                                  Overall Support
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Conforming
                                                                                                                                                  Product Quality


                                                                                                                                                  • Comfort: Way too hard
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Same
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  Temperature Control
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Firm Comfort
                                                                                                                                                  Pressure Relief


                                                                                                                                                  • Comfort: Just right
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Much worse
                                                                                                                                                  • Pressure relief: Occasionally
                                                                                                                                                  • Temperature: Too hot
                                                                                                                                                  Pros:
                                                                                                                                                  None
                                                                                                                                                  Cons:
                                                                                                                                                  Return Policy
                                                                                                                                                  Surface Integrity
                                                                                                                                                  • Purchased in May 2012


                                                                                                                                                  • Comfort: Just right
                                                                                                                                                  • Support: Excellent
                                                                                                                                                  • Durability: Don't know
                                                                                                                                                  • Pressure relief: Never
                                                                                                                                                  • Temperature: Too hot
                                                                                                                                                  Pros:
                                                                                                                                                  Initial Support
                                                                                                                                                  Soft Comfort
                                                                                                                                                  Warranty Terms
                                                                                                                                                  Cons:
                                                                                                                                                  Product Information


                                                                                                                                                  • Comfort: Way too soft
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Slightly better
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Don't know
                                                                                                                                                  Pros:
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Edge Support
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Durability
                                                                                                                                                  Motion Isolation
                                                                                                                                                  Overall Support
                                                                                                                                                  ↓ See More ↓
                                                                                                                                                  Overall Value

                                                                                                                                                  Official Response

                                                                                                                                                  By Customer Care from Serta on February 6, 2015

                                                                                                                                                  Hi Lisa - we are sorry to hear that you aren't happy with this mattress. We suggest contacting your store of purchase for assistance, so they can help you determine if the mattress has the proper bed frame which can help prevent center sagging, or set up an inspection to determine what is causing this issue. If you need further assistance from Serta, please call us at 1-888-557-3782.


                                                                                                                                                  • Comfort: Way too soft
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Much worse
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  None
                                                                                                                                                  Cons:
                                                                                                                                                  Center Support
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Overall Durability
                                                                                                                                                  ↓ See More ↓
                                                                                                                                                  Overall Support
                                                                                                                                                  Surface Integrity
                                                                                                                                                  Overall Value


                                                                                                                                                  • Comfort: Way too hard
                                                                                                                                                  • Support: Poor
                                                                                                                                                  • Durability: Same
                                                                                                                                                  • Pressure relief: Often
                                                                                                                                                  • Temperature: Just right
                                                                                                                                                  Pros:
                                                                                                                                                  Edge Support
                                                                                                                                                  Motion Isolation
                                                                                                                                                  Surface Integrity
                                                                                                                                                  Cons:
                                                                                                                                                  Overall Comfort
                                                                                                                                                  Firm Comfort
                                                                                                                                                  Pressure Relief

                                                                                                                                                  Official Response

                                                                                                                                                  By Customer Care from Serta on February 6, 2015

                                                                                                                                                  Hi Dianne - thanks for choosing Serta and we hope that we can assist you in resolving this issue so you are sleeping comfortably. The type of discomfort you are experiencing can happen if you have selected a mattress that's not the right "comfort match" for your body's unique comfort needs. We suggest reaching out to your store of purchase to discuss your exchange options to see if you can switch to a different level of comfort.


                                                                                                                                                  Serta I comfort Direction Mattresses are too hot!

                                                                                                                                                  • Comfort: Slightly too hard
                                                                                                                                                  • Support: Good
                                                                                                                                                  • Durability: Same
                                                                                                                                                  • Pressure relief: Occasionally
                                                                                                                                                  • Temperature: Too hot
                                                                                                                                                  Pros:
                                                                                                                                                  None
                                                                                                                                                  Cons:
                                                                                                                                                  Temperature Control
                                                                                                                                                  Warranty Claims

                                                                                                                                                  by from Morristown, TN on Oct 8, 2013


                                                                                                                                                    Pros:
                                                                                                                                                    None
                                                                                                                                                    Cons:
                                                                                                                                                    Product Consistency
                                                                                                                                                    Sex
                                                                                                                                                    Surface Integrity

                                                                                                                                                    Official Response

                                                                                                                                                    By Serta Care from Serta Mattress on November 16, 2012

                                                                                                                                                    Debra,

                                                                                                                                                    We are very sorry to hear about your experience, especially since we have so many people happy with the iComfort. Please contact us for assistance (https://www.serta.com/contact/).

                                                                                                                                                    -Serta


                                                                                                                                                      Pros:
                                                                                                                                                      Appearance
                                                                                                                                                      Overall Comfort
                                                                                                                                                      Retailer Service
                                                                                                                                                      Cons:
                                                                                                                                                      Smell


                                                                                                                                                      • Comfort: Slightly too hard
                                                                                                                                                      • Support: Poor
                                                                                                                                                      • Pressure relief: Often
                                                                                                                                                      • Temperature: Too hot
                                                                                                                                                      Pros:
                                                                                                                                                      Overall Comfort
                                                                                                                                                      Edge Support
                                                                                                                                                      Motion Isolation
                                                                                                                                                      Cons:
                                                                                                                                                      Overall Durability
                                                                                                                                                      Natural Materials
                                                                                                                                                      Overall Support
                                                                                                                                                      ↓ See More ↓
                                                                                                                                                      Overall Value


                                                                                                                                                      • Comfort: Way too soft
                                                                                                                                                      • Support: Poor
                                                                                                                                                      • Durability: Much worse
                                                                                                                                                      • Pressure relief: Often
                                                                                                                                                      • Temperature: Too hot
                                                                                                                                                      Pros:
                                                                                                                                                      None
                                                                                                                                                      Cons:
                                                                                                                                                      Overall Comfort
                                                                                                                                                      Overall Durability
                                                                                                                                                      Edge Support
                                                                                                                                                      ↓ See More ↓
                                                                                                                                                      Price
                                                                                                                                                      Overall Support
                                                                                                                                                      Surface Integrity
                                                                                                                                                      Overall Value


                                                                                                                                                        Pros:
                                                                                                                                                        None
                                                                                                                                                        Cons:
                                                                                                                                                        Surface Integrity
                                                                                                                                                        Warranty Claims

                                                                                                                                                        Official Response

                                                                                                                                                        By Customer Care from Serta on July 23, 2015

                                                                                                                                                        We are sorry to hear that you aren't completely satisfied. We do stand behind our product and our warranty 100%. Our body impression and sagging thresholds are determined through very precise and thorough testing that simulates years of actual mattress use. We believe that our warranty is in line with industry best practices and we strive to provide the best and fair service regarding our products. We regret that you moved on to another brand, and we appreciate the feedback you have shared here with us.


                                                                                                                                                        • Comfort: Just right
                                                                                                                                                        • Support: Poor
                                                                                                                                                        • Durability: Much worse
                                                                                                                                                        • Pressure relief: Never
                                                                                                                                                        • Temperature: Just right
                                                                                                                                                        Pros:
                                                                                                                                                        Edge Support
                                                                                                                                                        Cons:
                                                                                                                                                        Center Support
                                                                                                                                                        Overall Comfort
                                                                                                                                                        Overall Durability
                                                                                                                                                        ↓ See More ↓
                                                                                                                                                        Natural Materials
                                                                                                                                                        Product Quality
                                                                                                                                                        Overall Support
                                                                                                                                                        Surface Integrity
                                                                                                                                                        Overall Value


                                                                                                                                                          Pros:
                                                                                                                                                          Soft Comfort
                                                                                                                                                          Overall Support
                                                                                                                                                          Cons:
                                                                                                                                                          Price


                                                                                                                                                          • Comfort: Way too soft
                                                                                                                                                          • Support: Poor
                                                                                                                                                          • Durability: Much worse
                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                          • Temperature: Just right
                                                                                                                                                          Pros:
                                                                                                                                                          None
                                                                                                                                                          Cons:
                                                                                                                                                          Center Support
                                                                                                                                                          Overall Comfort
                                                                                                                                                          Conforming
                                                                                                                                                          ↓ See More ↓
                                                                                                                                                          Overall Durability
                                                                                                                                                          Edge Support
                                                                                                                                                          Flip-Ability
                                                                                                                                                          Initial Comfort
                                                                                                                                                          Initial Support
                                                                                                                                                          Issue Resolution
                                                                                                                                                          Long-Term Comfort
                                                                                                                                                          Long-Term Support
                                                                                                                                                          Motion Isolation
                                                                                                                                                          Natural Materials
                                                                                                                                                          Pressure Relief
                                                                                                                                                          Price
                                                                                                                                                          Product Information
                                                                                                                                                          Product Quality
                                                                                                                                                          Promotions
                                                                                                                                                          Removable Cover
                                                                                                                                                          Repositioning
                                                                                                                                                          Retailer Service
                                                                                                                                                          Return Policy
                                                                                                                                                          Sales Pressure
                                                                                                                                                          Sex
                                                                                                                                                          Smell
                                                                                                                                                          Overall Support
                                                                                                                                                          Surface Integrity
                                                                                                                                                          Thickness
                                                                                                                                                          Transparency
                                                                                                                                                          Overall Value
                                                                                                                                                          Warranty Claims
                                                                                                                                                          Warranty Terms

                                                                                                                                                          Official Response

                                                                                                                                                          By Customer Care from Serta on July 23, 2015

                                                                                                                                                          Hi, Jessica. We are sorry to hear about this experience and we can assure you that we stand behind our products and our warranty 100%. If your mattress was inspected and found to have a defect covered by warranty, it will be replaced. If you'd like to connect with us and get further assistance, please email socialmedia [at] serta [dot] com and we'll be happy to put you in touch with someone.


                                                                                                                                                          • Comfort: Way too soft
                                                                                                                                                          • Support: Poor
                                                                                                                                                          • Durability: Much worse
                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                          • Temperature: Don't know
                                                                                                                                                          Pros:
                                                                                                                                                          Product Quality
                                                                                                                                                          Cons:
                                                                                                                                                          Overall Comfort
                                                                                                                                                          Customer Service
                                                                                                                                                          Overall Durability
                                                                                                                                                          ↓ See More ↓
                                                                                                                                                          Issue Resolution
                                                                                                                                                          Motion Isolation
                                                                                                                                                          Natural Materials
                                                                                                                                                          Repairs
                                                                                                                                                          Return Policy
                                                                                                                                                          Overall Support
                                                                                                                                                          Surface Integrity
                                                                                                                                                          Overall Value
                                                                                                                                                          Warranty Claims
                                                                                                                                                          Warranty Terms
                                                                                                                                                          • The iComfort product line
                                                                                                                                                          • Purchased in Jun 2012

                                                                                                                                                          Official Response

                                                                                                                                                          By Customer Care from Serta on July 23, 2015

                                                                                                                                                          Hi, Elaine. We are sorry to hear that you aren't completely satisfied with the mattress. It would be helpful if we could connect, because it would be very unusual for an inspector to note a 7" sag on any type of mattress. Please email us at socialmedia [at] serta [dot] com so we can look into this further. Thanks!


                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Customer Service
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Warranty Claims

                                                                                                                                                            Official Response

                                                                                                                                                            By Customer Care from Serta on August 3, 2015

                                                                                                                                                            HI, Julie. Thanks for sharing your review. If your mattress has a defect covered by warranty, the mattress will be replaced. You can download a copy of our warranty brochure here: https://www.serta.com/customer-care/warranty-registration

                                                                                                                                                            An inspection will determine what's going on with your mattress and whether or not it should be replaced or if there is another way address this issue. We'd like to know more about your conversation with your retailer so we can determine how to best assist you from here. Please email us at socialmedia [at] serta [dot] com.


                                                                                                                                                            • Comfort: Slightly too hard
                                                                                                                                                            • Support: Good
                                                                                                                                                            • Durability: Slightly better
                                                                                                                                                            • Pressure relief: Occasionally
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Conforming
                                                                                                                                                            Edge Support
                                                                                                                                                            Slow Response
                                                                                                                                                            Cons:
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Natural Materials
                                                                                                                                                            Pressure Relief
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Way too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Natural Materials
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Durability
                                                                                                                                                            Edge Support
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on September 21, 2015

                                                                                                                                                            Normal body impressions should be expected after you've been sleeping on a mattress for some time. Our warranty brochure details what is and what is not normal body impressions or sagging depending on what type of mattress you have:
                                                                                                                                                            https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf

                                                                                                                                                            If you feel this could be more than just normal impressions, please contact your store of purchase to request an inspection to determine what is causing the issue. If you have moved or if your store has closed since you purchased, please call us at 1 (888) 557-3782.


                                                                                                                                                            • Comfort: Way too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Slightly worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Price
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Durability
                                                                                                                                                            Overall Support


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Occasionally
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Long-Term Comfort
                                                                                                                                                            Long-Term Support
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value
                                                                                                                                                            • The iSeries product line
                                                                                                                                                            • Purchased more than a year ago


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Durability
                                                                                                                                                            Overall Support
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Value

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on September 21, 2015

                                                                                                                                                            We are sorry to hear you aren't pleased with your mattress. Serta stands 100% behind the warranty. If there is a manufacturing defect, the mattress will be replaced. For reference, please see our warranty brochure: https://www.serta.com/sites/1/tagrem/serta/uploads/files/2015-Warranty-SWC-007.pdf


                                                                                                                                                            • Comfort: Way too hard
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Don't know
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Value
                                                                                                                                                            Cons:
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Firm Support

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on October 1, 2015

                                                                                                                                                            Hi Andrea. We appreciate your feedback. Comfort is very personal and varies greatly. You may want to consider adding a mattress topper to provide additional comfort.


                                                                                                                                                            • Comfort: Way too hard
                                                                                                                                                            • Support: Don't know
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Don't know
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Appearance
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Flip-Ability
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Price
                                                                                                                                                            Return Policy
                                                                                                                                                            Smell
                                                                                                                                                            Overall Value

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on October 1, 2015

                                                                                                                                                            Thank you for feedback! Keep in mind that the model you tried in the store has been exposed to wear from people testing the mattress over time. Your model hasn't been exposed to normal wear prior to being delivered to your home, so it is normal for it to feel a bit firmer at first. It can take up to 30 days to fully adjust to a new mattress, although most people will find that this happens after several nights of sleep. An odor is normal, but should dissipate after being aired out without any coverings. If the odor continues to bother you after you have taken the necessary steps, we suggest reaching out to your retailer.


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Durability
                                                                                                                                                            Long-Term Comfort
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Product Quality
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Slightly too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            Center Support
                                                                                                                                                            Overall Durability
                                                                                                                                                            Long-Term Comfort
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Product Quality
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Don't know
                                                                                                                                                            • Pressure relief: Never
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Support
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Product Quality
                                                                                                                                                            Surface Integrity


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Excellent
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Never
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value
                                                                                                                                                            Cons:
                                                                                                                                                            None


                                                                                                                                                            • Comfort: Slightly too hard
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            Customer Service
                                                                                                                                                            Initial Support
                                                                                                                                                            Price
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Transparency
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Slightly too hard
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Slightly better
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Price
                                                                                                                                                            Overall Value
                                                                                                                                                            Cons:
                                                                                                                                                            Center Support
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Conforming
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Durability
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Return Policy
                                                                                                                                                            Overall Support
                                                                                                                                                            Surface Integrity


                                                                                                                                                            • Comfort: Way too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Center Support
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Edge Support
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Overall Support

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on February 10, 2016

                                                                                                                                                            Thank you for sharing your experience. We are sorry to hear of your dissatisfaction. Normal body impressions can occur over time due to the nature of foams and fibers when exposed to body weight and temperature after consistent use.

                                                                                                                                                            We recommend making sure that the box spring and bed frame are still up to par and providing proper support.


                                                                                                                                                            • Comfort: Slightly too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Slightly worse
                                                                                                                                                            • Pressure relief: Never
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Flip-Ability
                                                                                                                                                            Long-Term Support
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Surface Integrity
                                                                                                                                                            Overall Value

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta on February 10, 2016

                                                                                                                                                            Thank you for sharing your experience with the iSeries collection. In regards to the sagging in the center, please make sure that your bed frame is providing the proper center support that extends to the floor. For reference, please see our online warranty brochure: http://bit.ly/1K1Zdqr


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Initial Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            Slow Response
                                                                                                                                                            Surface Integrity


                                                                                                                                                            • Comfort: Slightly too hard
                                                                                                                                                            • Support: Excellent
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Occasionally
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Support
                                                                                                                                                            Temperature Control
                                                                                                                                                            Cons:
                                                                                                                                                            None


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Occasionally
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Firm Support
                                                                                                                                                            Initial Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            None


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Excellent
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Never
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Dual Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            None


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Excellent
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Never
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Cons:
                                                                                                                                                            None


                                                                                                                                                            • Comfort: Just right
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Surface Integrity

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta Mattress on March 28, 2014

                                                                                                                                                            Hi Linda - we're sorry to hear about your experience with your mattress and want to assure you that customer satisfaction is a top priority for us. Please email SertaCare@serta.com with your contact information and store/location of purchase if you would like further assistance. Thanks!


                                                                                                                                                            • Comfort: Way too soft
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Pressure Relief
                                                                                                                                                            Overall Support
                                                                                                                                                            • The Vera Wang product line
                                                                                                                                                            • Purchased in Aug 2007

                                                                                                                                                            Official Response

                                                                                                                                                            By Serta Care from Serta Mattress on March 26, 2014

                                                                                                                                                            Hi Evelyn - we're sorry to hear you're not enjoying your mattress and want to assure you that customer service is a top priority for us. If the store where you purchased your mattress has closed, please call our dedicated customer service team at 1-888-557-3782 for warranty service. Thanks!


                                                                                                                                                            • Comfort: Way too hard
                                                                                                                                                            • Support: Good
                                                                                                                                                            • Durability: Don't know
                                                                                                                                                            • Pressure relief: Occasionally
                                                                                                                                                            • Temperature: Just right
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Motion Isolation
                                                                                                                                                            Natural Materials
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Support
                                                                                                                                                            Overall Value


                                                                                                                                                            • Comfort: Slightly too hard
                                                                                                                                                            • Support: Good
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Durability
                                                                                                                                                            Product Quality
                                                                                                                                                            Surface Integrity


                                                                                                                                                            • Comfort: Way too hard
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Much worse
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            Edge Support
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Overall Durability
                                                                                                                                                            Motion Isolation
                                                                                                                                                            ↓ See More ↓
                                                                                                                                                            Pressure Relief
                                                                                                                                                            Price
                                                                                                                                                            Overall Support
                                                                                                                                                            Overall Value



                                                                                                                                                            • Comfort: Way too hard
                                                                                                                                                            • Support: Poor
                                                                                                                                                            • Durability: Same
                                                                                                                                                            • Pressure relief: Often
                                                                                                                                                            • Temperature: Too hot
                                                                                                                                                            Pros:
                                                                                                                                                            None
                                                                                                                                                            Cons:
                                                                                                                                                            Overall Comfort
                                                                                                                                                            Firm Comfort
                                                                                                                                                            Temperature Control


                                                                                                                                                              Pros:
                                                                                                                                                              Maneuverability
                                                                                                                                                              Pressure Relief
                                                                                                                                                              Overall Support
                                                                                                                                                              Cons:
                                                                                                                                                              None


                                                                                                                                                                Pros:
                                                                                                                                                                Overall Comfort
                                                                                                                                                                Price
                                                                                                                                                                Overall Support
                                                                                                                                                                Cons:
                                                                                                                                                                None


                                                                                                                                                                • Comfort: Slightly too soft
                                                                                                                                                                • Support: Poor
                                                                                                                                                                • Durability: Much worse
                                                                                                                                                                • Pressure relief: Often
                                                                                                                                                                • Temperature: Just right
                                                                                                                                                                Pros:
                                                                                                                                                                Initial Comfort
                                                                                                                                                                Cons:
                                                                                                                                                                Slow Response
                                                                                                                                                                Overall Support
                                                                                                                                                                Warranty Claims

                                                                                                                                                                Official Response

                                                                                                                                                                By Serta Care from Serta Mattress on July 31, 2013

                                                                                                                                                                We're very sorry to learn that you are unhappy with your iComfort mattress. We take product quality and customer satisfaction very seriously and follow what's lined out in out warranty.Our iComfort models do have different levels of firmness which range from very firm to very soft. While it is normal to have slight impressions within memory foam, it may be possible that the model chosen was a softer mattress.


                                                                                                                                                                • Comfort: Way too hard
                                                                                                                                                                • Support: Poor
                                                                                                                                                                • Durability: Don't know
                                                                                                                                                                • Pressure relief: Often
                                                                                                                                                                • Temperature: Just right
                                                                                                                                                                Pros:
                                                                                                                                                                Temperature Control
                                                                                                                                                                Cons:
                                                                                                                                                                Conforming
                                                                                                                                                                Firm Comfort


                                                                                                                                                                  Pros:
                                                                                                                                                                  None
                                                                                                                                                                  Cons:
                                                                                                                                                                  Retailer Service
                                                                                                                                                                  Overall Support


                                                                                                                                                                    Pros:
                                                                                                                                                                    Overall Durability
                                                                                                                                                                    Cons:
                                                                                                                                                                    Thickness
                                                                                                                                                                    • Purchased in Jul 1996


                                                                                                                                                                      Pros:
                                                                                                                                                                      Overall Comfort
                                                                                                                                                                      Long-Term Comfort
                                                                                                                                                                      Cons:
                                                                                                                                                                      Firm Comfort
                                                                                                                                                                      Sound


                                                                                                                                                                      • Comfort: Slightly too soft
                                                                                                                                                                      • Support: Good
                                                                                                                                                                      • Durability: Slightly worse
                                                                                                                                                                      • Pressure relief: Occasionally
                                                                                                                                                                      • Temperature: Too hot
                                                                                                                                                                      Pros:
                                                                                                                                                                      Initial Comfort
                                                                                                                                                                      Cons:
                                                                                                                                                                      Surface Integrity
                                                                                                                                                                      Temperature Control


                                                                                                                                                                        Pros:
                                                                                                                                                                        None
                                                                                                                                                                        Cons:
                                                                                                                                                                        Price
                                                                                                                                                                        Surface Integrity
                                                                                                                                                                        Temperature Control

                                                                                                                                                                        Official Response

                                                                                                                                                                        By Serta Care from Serta Mattress on January 9, 2013

                                                                                                                                                                        Melissa,

                                                                                                                                                                        We're very sorry to hear about your experience. Please contact us for assistance (https://www.serta.com/contact/) so we can check into why you haven't been followed up with.


                                                                                                                                                                        • Comfort: Way too hard
                                                                                                                                                                        • Support: Poor
                                                                                                                                                                        • Durability: Don't know
                                                                                                                                                                        • Pressure relief: Often
                                                                                                                                                                        • Temperature: Don't know
                                                                                                                                                                        Pros:
                                                                                                                                                                        Quick Response
                                                                                                                                                                        Cons:
                                                                                                                                                                        Overall Comfort
                                                                                                                                                                        Surface Integrity

                                                                                                                                                                        Official Response

                                                                                                                                                                        By Serta Care from Serta Mattress on March 20, 2014

                                                                                                                                                                        Hi Anna - we're sorry to hear the Acumen was not the model for you, as we take customer satisfaction very seriously. A brand new mattress may feel slightly firmer than the model you tried in the store. This is because a brand new mattress has never been exposed to normal wear, whereas mattresses on a showroom floor have. We recommend speaking with the retailer to discuss your options if you have not done so already. You can also email us at SertaCare [at] serta [dot] com with your contact information and store/location of purchase if you'd like us to look into this further. Good luck!


                                                                                                                                                                          Pros:
                                                                                                                                                                          None
                                                                                                                                                                          Cons:
                                                                                                                                                                          Long-Term Support
                                                                                                                                                                          Warranty Terms


                                                                                                                                                                          • Comfort: Way too soft
                                                                                                                                                                          • Support: Poor
                                                                                                                                                                          • Durability: Much worse
                                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                                          • Temperature: Just right
                                                                                                                                                                          Pros:
                                                                                                                                                                          None
                                                                                                                                                                          Cons:
                                                                                                                                                                          Overall Comfort
                                                                                                                                                                          Pressure Relief
                                                                                                                                                                          Slow Response


                                                                                                                                                                          • Comfort: Way too hard
                                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                                          • Temperature: Too hot
                                                                                                                                                                          Pros:
                                                                                                                                                                          None
                                                                                                                                                                          Cons:
                                                                                                                                                                          Firm Comfort
                                                                                                                                                                          Temperature Control


                                                                                                                                                                          • Comfort: Way too soft
                                                                                                                                                                          • Support: Poor
                                                                                                                                                                          • Durability: Much worse
                                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                                          • Temperature: Don't know
                                                                                                                                                                          Pros:
                                                                                                                                                                          None
                                                                                                                                                                          Cons:
                                                                                                                                                                          Adjustable Comfort
                                                                                                                                                                          Overall Comfort
                                                                                                                                                                          Conforming

                                                                                                                                                                          Official Response

                                                                                                                                                                          By Customer Care from Serta on January 31, 2014

                                                                                                                                                                          Judy - we take your satisfaction very seriously, and would be happy to review your warranty claim with your retailer. In order to do so, please send us your contact information and the name/location of your retailer to marketing (at) serta (dot) com. Thanks!


                                                                                                                                                                          • Comfort: Just right
                                                                                                                                                                          • Support: Poor
                                                                                                                                                                          • Durability: Much worse
                                                                                                                                                                          • Pressure relief: Often
                                                                                                                                                                          • Temperature: Too hot
                                                                                                                                                                          Pros:
                                                                                                                                                                          Initial Comfort
                                                                                                                                                                          Cons:
                                                                                                                                                                          Overall Durability
                                                                                                                                                                          Surface Integrity

                                                                                                                                                                          Official Response

                                                                                                                                                                          By Serta Care from Serta Mattress on March 5, 2014

                                                                                                                                                                          Thanks for sharing and we're sorry to hear about your experience. We recommend contacting your store of purchase to discuss your options and for assistance with filing a warranty claim if necessary. If the store has closed or your have since moved, you can call our dedicated customer service team at 1-888-557-3782.


                                                                                                                                                                            Pros:
                                                                                                                                                                            Overall Support
                                                                                                                                                                            Cons:
                                                                                                                                                                            None


                                                                                                                                                                              Pros:
                                                                                                                                                                              Initial Support
                                                                                                                                                                              Cons:
                                                                                                                                                                              Surface Integrity
                                                                                                                                                                              Warranty Claims


                                                                                                                                                                                Pros:
                                                                                                                                                                                None
                                                                                                                                                                                Cons:
                                                                                                                                                                                Overall Support
                                                                                                                                                                                Warranty Claims


                                                                                                                                                                                • Comfort: Just right
                                                                                                                                                                                • Support: Good
                                                                                                                                                                                • Durability: Much worse
                                                                                                                                                                                • Pressure relief: Occasionally
                                                                                                                                                                                • Temperature: Just right
                                                                                                                                                                                Pros:
                                                                                                                                                                                None
                                                                                                                                                                                Cons:
                                                                                                                                                                                Overall Comfort
                                                                                                                                                                                Overall Durability
                                                                                                                                                                                Surface Integrity


                                                                                                                                                                                  Pros:
                                                                                                                                                                                  Motion Isolation
                                                                                                                                                                                  Quick Response
                                                                                                                                                                                  Smell
                                                                                                                                                                                  Cons:
                                                                                                                                                                                  None

                                                                                                                                                                                  Official Response

                                                                                                                                                                                  By Serta Care from Serta Mattress on July 27, 2012

                                                                                                                                                                                  Hello and thanks for sharing your review. We're happy to hear that you are sleeping well on the iComfort.


                                                                                                                                                                                    Pros:
                                                                                                                                                                                    Overall Comfort
                                                                                                                                                                                    Motion Isolation
                                                                                                                                                                                    Product Quality
                                                                                                                                                                                    Cons:
                                                                                                                                                                                    None
                                                                                                                                                                                    • The Vera Wang product line
                                                                                                                                                                                    • Purchased in Apr 2010


                                                                                                                                                                                      Pros:
                                                                                                                                                                                      Overall Comfort
                                                                                                                                                                                      Cons:
                                                                                                                                                                                      Customer Service
                                                                                                                                                                                      Product Information


                                                                                                                                                                                      • Comfort: Just right
                                                                                                                                                                                      • Support: Excellent
                                                                                                                                                                                      • Durability: Same
                                                                                                                                                                                      • Pressure relief: Never
                                                                                                                                                                                      • Temperature: Too hot
                                                                                                                                                                                      Pros:
                                                                                                                                                                                      Overall Comfort
                                                                                                                                                                                      Firm Support
                                                                                                                                                                                      Long-Term Comfort
                                                                                                                                                                                      ↓ See More ↓
                                                                                                                                                                                      Pressure Relief
                                                                                                                                                                                      Overall Support
                                                                                                                                                                                      Surface Integrity
                                                                                                                                                                                      Overall Value
                                                                                                                                                                                      Cons:
                                                                                                                                                                                      Temperature Control


                                                                                                                                                                                      • Comfort: Way too soft
                                                                                                                                                                                      • Support: Poor
                                                                                                                                                                                      • Durability: Much worse
                                                                                                                                                                                      • Pressure relief: Often
                                                                                                                                                                                      • Temperature: Too hot
                                                                                                                                                                                      Pros:
                                                                                                                                                                                      None
                                                                                                                                                                                      Cons:
                                                                                                                                                                                      Overall Comfort
                                                                                                                                                                                      Conforming
                                                                                                                                                                                      Edge Support
                                                                                                                                                                                      ↓ See More ↓
                                                                                                                                                                                      Long-Term Support
                                                                                                                                                                                      Motion Isolation
                                                                                                                                                                                      Overall Support
                                                                                                                                                                                      Surface Integrity
                                                                                                                                                                                      Overall Value