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Price Range (queen-size mattress)

Most models from this brand are priced:

  • $1k or less
  • $2k or less
  • $3k or less
  • $4k or less
  • $4k or more

Insights from Saatva

Saatva (which means "truth"). Our belief is that people can make an intelligent mattress buying decision without high pressure or a phony sale. Our extremely efficient online business model allows us to sell our luxury mattresses online for so much less than our competitors who operate stores. It's clear that more and more consumers are becoming e-commerce savvy. Through our world class e-commerce site, we are able to make all the necessary information clear and precise, so you can take your time and shop at your leisure. We have made buying a luxury mattress easy. At Saatva, you receive a 75 day home trial, with no pick up fees, no restocking fees. The only cost you would be responsible for is your original delivery fee. This is the friendliest return policy in the luxury mattress market. Retail stores continue to charge excessive fees inclusive of exchange/restocking fees and pickup charges for returning a mattress. E-commerce businesses generally have better return policies, so we must exceed your expectations. That's our philosophy, and that's what we do every day. Buying online is simple, smart and efficient.

Additionally, please know we take great pride in our ability to build the best mattress available and that each Saatva mattress is handcrafted in America. We select the best mattress manufacturers in America that service our local distribution areas to craft our proprietary product.

Bottom Line What's this brand like?

Most Common Praise
What do owners of this brand love most?

Overall Comfort

Feels very comfortable.

Overall Support

Feels very supportive. No back or neck pain in the morning.

Customer Service

Great customer service experience.

Most Common Complaints
What makes an owner of this brand unhappy?

There aren't enough complaints about this brand to provide a meaningful summary thus far.

Models Saatva

Reviews Saatva

Saatva mattresses are recommended by 91% of owners on GoodBed (based on 155 ratings + 110 reviews).

Do you have something to say about your Saatva mattress? Write a Review!

Recent Praise Saatva

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Allergen Resistance
Center Support
Overall Comfort
Conforming
Customer Service
Delivery Service
Edge Support
Pressure Relief
Price
Product Quality
Professionalism
Quick Response
Return Policy
Sales Pressure
Shopping Efficiency
Surface Integrity
Temperature Control
Transparency

Allergen Resistance
Center Support
Overall Comfort

Cons:

None

None

Saatva Plush soft is great if you are a side sleeper. it has just the right amount of softness but also good support so my hip, shoulder and neck feel comfortable all night. No chemical smell that some new beds have.
Excellent value for a very reasonable price.Highly recommended


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Appearance
Overall Durability
Motion Isolation
Natural Materials
Product Quality
Overall Support
Surface Integrity

Appearance
Overall Durability
Motion Isolation

Cons:

None

None

I previously wrote the following right after my purchase. After 9 months of wonderful sleep, I would still say the same thing, and would definitely buy this product again.

Prior to purchasing a king size Luxury Firm Saatva mattress and foundation we owned a year old top-of-the-line (and costly) memory foam system. I have severe spinal stenosis in the lumbar and sacral regions of my back, to the point that I could only walk with a walker. My pain level was increasing dramatically the longer I slept on the memory foam bed. We received our Saatva bed earlier this week, and after only two nights sleeping on the Saatva bed my pain level has been reduced by at least 90%. After the second night I was able to retire my walker to a closet, and walk normally for the first time in several years. I would recommend Saatva to anyone who has a back problem, and if I could rate the Saatva 10 stars out of 10, I would! Thank you for producing such a high quality product and at a surprisingly reasonable price!!!


  • Comfort: Just right
  • Support: Excellent
  • Durability: Much better
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Customer Service
Overall Durability
Edge Support
Motion Isolation
Natural Materials
Overall Support
Surface Integrity
Overall Value

Overall Comfort
Customer Service
Overall Durability

Cons:

None

None

  • Purchased in Jul 2014

I easily ordered a mattress, foundation and frame on the Saatva website. I received a phone call within two hours confirming my order, and another phone call within the next hour from the trucker informing me of the delivery date. I have talked with such nice people - it has been a very pleasant experience so far. I received my mattress and foundation within 5 days! I could have had it 2 days earlier but day wasn't good for me. It is beautiful! Extremely comfortable. More than I hoped for! The delivery men were two hours early! I received a 4 hour time window for delivery. I will definitely spread the word about SAATVA!


  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Customer Service
Edge Support
Motion Isolation
Natural Materials
Overall Support
Surface Integrity
Thickness
Overall Value

Overall Comfort
Customer Service
Edge Support

Cons:

None

None

Fantastic sleeping will be yours on this beautiful bed! Wonderful purchasing experience too. All this and a product made in the USA adds up to a smart choice. We absolutely love this bed. Waking up with no aches or pains is an added delight. We are extremely fussy consumers and we are supremely happy with our decision to purchase a Saatva mattress. You will be too!


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Customer Service
Overall Durability
Edge Support
Motion Isolation
Natural Materials
Overall Support
Surface Integrity
Overall Value

Overall Comfort
Customer Service
Overall Durability

Cons:

None

None

I am writing this review after owning this mattress for several years.
After searching and reading reviews for HOURS, I came to the conclusion that we needed a quality coil mattress. I found a review on Saatva mattress and was impressed. I searched for more reviews about Saatva and started to notice a common theme. There were NO negative reviews or comments. I searched even harder. Nope not one.
I made the order online and got a phone call the next day thanking me for my purchase and explaining step by step how the mattress would be delivered. The men who made the delivery commented that this must be a good one because it was very heavy compared to other brands they had delivered.

The very next morning as I got out of bed I was amazed that my back was not stiff! My wife noticed this a well.

Stop searching and buy this mattress! You will not regret it.


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Center Support
Overall Comfort
Overall Durability
Edge Support
Firm Support
Initial Support
Natural Materials
Overall Support
Surface Integrity
Overall Value

Center Support
Overall Comfort
Overall Durability

Cons:

None

None

  • Purchased in Jan 2015

Extraordinarily impress that I did not have to buy additional toppers to made this bed "perfect" It is, on it's own accord.


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Customer Service
Delivery Service
Delivery Speed
Overall Durability
Edge Support
Motion Isolation
Natural Materials
Professionalism
Responsiveness
Shopping Efficiency
Overall Support
Surface Integrity
Overall Value

Overall Comfort
Customer Service
Delivery Service

Cons:

None

None

  • Purchased in Mar 2012

We've got our Saatva about 2 years ago. I don't leave reviews right after the purchase..there is always pitfalls after a while. Well...so far there wasn't any. I had a terrible backache for few month. I Was blaming it on my work, where i spend all day an my feet. When i went to the doctor, he recommended switching my mattress. So i went to Sleepys...After lying down on a dozen mattresses i found no particular difference except for price difference $800 -3000. How do you know how your mattress going to feel when you sleep on it every night? You just don't. So, the same night i googled "best mattress", and that how i found my Saatva. Delivery was fast, and since then we were sleeping really well.
In 8 years i know exactly what my next mattress going to be:))
Please keep this company going!!! You Guys are the best!!!


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Customer Service
Delivery Service
Edge Support
Motion Isolation
Natural Materials
Pressure Relief
Product Information
Product Quality
Professionalism
Return Policy
Overall Support
Surface Integrity
Thickness
Overall Value

Overall Comfort
Customer Service
Delivery Service

Cons:

None

None

Best purchase ever made. Best night's sleep ever. Customer Service: Superb. Delivery: Excellent. Would recommend this company to everyone. Thanks Saatva!
Christine S.


  • Comfort: Just right
  • Support: Excellent
  • Durability: Much better
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Conforming
Overall Durability
Edge Support
Firm Comfort
Natural Materials
Pressure Relief
Soft Comfort
Overall Support
Surface Integrity
Overall Value

Conforming
Overall Durability
Edge Support

Cons:

None

None

We have two of queen size beds from Saatva My wife and I have tried all manufacturers from Sealy to Serta. We took a chance to order on line based on many great reviews. We were not disappointed. The only mistake we made the mattress was a little to high for my wife who is 5 '2" We made the adjustment by ordering one of Saatva low profile frames. The frame very well made solved the height problem. It would be nice to walk into a Saatva store to lay on one of there mattresses, but Having a store in several states would run the price of their product up. Saatva has a great product. We have had no problems


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Allergen Resistance
Appearance
Center Support
Customer Service
Delivery Cost
Delivery Speed
Overall Durability
Edge Support
Motion Isolation
Natural Materials
Price
Product Quality
Professionalism
Responsiveness
Return Policy
Shopping Efficiency
Overall Support
Surface Integrity
Overall Value

Allergen Resistance
Appearance
Center Support

Cons:

None

None

We recently purchased a Saatva mattress after a lengthy period of deliberation. After all, buying a product of this type over the internet was a bit uneasy. However, after sleeping on the mattress for a period of time, it is by far the best mattress we've ever owned!!! With that said, we found the company itself to be one of integrity, character, and truly committed to their customers.
While we made every effort to ensure that we had purchased the correct mattress (as suggested on Saatva’s website), we found that we 'should' have purchased the foundation for our platform bed. This would have made periodic rotations and changing the linens much easier. Because we purchased the 14.5 inch mattress, adding the 4 inch foundation would have brought the total height to an uncomfortable level.
After speaking with Charlie in customer service, we decided that we needed the 11.5 inch mattress, along with the 4 inch foundation, resulting in desired height.
While they have a lenient exchange policy, I realize that any exchange is a cost to Saatva, something I’m sure they want to avoid (and we as well). With that said, our satisfaction was as important to them as the success of their company, as shown in their willingness to make the appropriate exchange. This level of customer commitment is hard to find in any industry today, let alone the mattress industry. Saatva is ‘head and shoulders’ above their competitors.
I will ALWAYS purchase a Saatva mattress in the years to come. Their products are the best in the industry and they are fantastic company to work with!!

See all Saatva mattress reviews →

Recent Complaints Saatva

  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Same
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:

Overall Durability
Edge Support
Firm Comfort
Overall Support
Surface Integrity

Overall Durability
Edge Support
Firm Comfort

Cons:

Motion Isolation
Natural Materials
Product Information
Smell
Transparency
Overall Value

Motion Isolation
Natural Materials
Product Information

Their website claims that this Saatva mattress is Made of Organic Cotton and the foam used is a "bio based foam".

No one knows what that means. So I started a chat when them and was told that the was was either made from soy or corn oil.

It was also stated that no Chemical Flame Retardant is used and that the mattress is "chemical free". According to the live chat support.

I thought, wow, Organic Cotton and a "bio-based foam" mattress for under $1000? Interesting. I've had bad luck before and already lost $800 due to purchasing 2 mattress that didn't work for me.

So I went ahead and placed my order. I got a call from the delivery company and set up a 9am delivery.

Instead, they arrived at 6am and I was half asleep. Nevertheless, I got the mattress. When I cut open the bag, I noticed a distinct smell of polyurethane foam. I thought to myself, this can't be.

I looked at the label and what do you know? It's 70% Polyurethane! What a misleading sales tactic used by their site and chat support. Why not mention Polyurethane?

I chatted once again and this time, they confirmed, it was 30% corn / soy and the rest is Polyurethane.

Upon looking at their site. I noticed that they use CertiPUR foams.

CertiPUR clearly states that their unacceptable claims that are not related to the CertiPUR-US program are "soy, agri or bio-based content, Green, Safe, Non-Toxic and Sustainable".

This is the exact opposite of what we see at Saatva's website.

We can read all that here:
http://www.certipur.us/pages/wp-content/uploads/2012/12/Form_B_CertiPUR-US_Terms_of_Use.pdf


  • Comfort: Just right
  • Support: Good
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Just right
Pros:

Overall Comfort
Overall Durability
Edge Support
Natural Materials
Overall Support
Surface Integrity
Overall Value

Overall Comfort
Overall Durability
Edge Support

Cons:

Delivery Service

Delivery Service

There is a reason why there are so many comments regarding delivery - Saatva's delivery services are poorly lacking. I realize that Saatva relies on their delivery partners however would recommend Saatva evaluate their partners and work with only those that meet/keep commitments.

I was on the verge of canceling the entire order after trying to work with Saatva and their delivery staff - the mattress itself may be good but, in hindsight, the delivery hassle's just are not worth it.


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Same
  • Pressure relief: Often
  • Temperature: Just right
Pros:

Overall Support

Overall Support

Cons:

Overall Comfort
Natural Materials

Overall Comfort
Natural Materials

Buyer beware, although the website currently tells you only that they use a "natural thistle fire barrier with a bit of polyester", there IS something else in the fire barrier. I started having lung irritation after taking it out of the plastic and this irritation is consistent with my experiences with other mattresses where the fire barrier was an issue. It is NOT off gassing, it's not fumes, it is an odorless irritant and it doesn't go away. This is exactly what I was trying to avoid by buying this mattress. I e-mailed the company and asked if they used something else in their fire barrier. I asked about silica and I was told there "may" be silica in there and that if I was sensitive I shouldn't buy the mattress. Why not disclose this in the first place and avoid this nonsense? I also asked them about borates but recieved no response on that one. No refund, now I can't breath, coughing... Buyers beware, if you're at all sensitive let me give you the warning that the Saatva website does not give you: This mattress may cause lung irritation.

Official Response

By Saatva Mattress from Saatva Mattress on November 19, 2014

We take these false accusations very seriously. This person never bought from us. She bought a used Saatva from a thrift store. Actually, we, nor this person can attest that the used mattress she bought from the thrift store is a genuine Saatva. We have no idea what condition or even how many owners had this used mattress. We do know the factory fresh Saatva mattresses are environmentally friendly with no irritants. We wish this person the best of luck in finding her mattress source. Again, it is only appropriate that this person should state she did not buy from Saatva.


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Don't know
Pros:

Initial Comfort

Initial Comfort

Cons:

Overall Durability
Overall Support
Surface Integrity

Overall Durability
Overall Support
Surface Integrity

The reviews led us to hope for a quality, comfortable, reasonably priced mattress without the salesperson blather. Initial quality was very good. Comfortable, apparently well made unit. Delivery was messed up/damage but customer service $adjusted for us. Unfortunately the body depressions grew rapidly and became uncomfortable. We come in at 195 and 135 lbs. so no mitigating circumstances. Now my wife (the 135 lb.) complains of discomfort in the "gully". Even not so heavy areas as knees generate a good depression area. I submitted a review on the Saatva website but it was intercepted and not published. So here I am to advise the other side to all the great initial reviews.

Official Response

By Saatva Mattress from Saatva Mattress on April 14, 2014

We are very sorry and concerned as to this customer's comments about his Saatva. We spoke with the customer back in late February when he wrote his initial comments. We gave a partial refund and the customer posted a very positive review of the situation. However, at this point, we know this to be a defective mattress as the customer's description in this review speaks only of a rare time that a Saatva mattress is built defectively. We called the customer last week, left a message for him to return the call as our intention is to quickly remove the mattress and give the customer every nickel of the remaining monies he paid to Saatva. The customer has yet to contact us. We look forward to resolving this issue as fast as possible. Our apology to this customer for receiving what we now know to be a defective Saatva mattress.


  • Comfort: Way too soft
  • Support: Poor
  • Durability: Same
  • Pressure relief: Often
  • Temperature: Just right
Pros:

None

None

Cons:

Overall Comfort
Soft Comfort

Overall Comfort
Soft Comfort

Based on a suggestion from my chiropractor, we purchased this mattress about five months ago. Because I have a 'bad back', we went beyond the 30-day return cutoff, blaming my back and not the bed. This bed has never felt comfortable and my assessment is that it is too soft. The quality is fine and the customer service is great. When I finally called the company, they offered to send a firmer mattress to the tune of $240. We get to keep the luxury firm mattress. The firmer mattress has arrived and it is better but not great. Since we have already invested so much money in this mattress, I am looking at adding a foam topper. If I lay on my back and don't move all night, my lower back is ok. I cannot sleep in any other position on this mattress without tempting the 'Back Fates'. I would dearly love to find a mattress that made me love getting into bed. This is not it. A word to the wise.....keep an eye on the calendar when trying out this mattress. If it doesn't feel good within a week, it's not going to get any better. I should have followed my own advice. I will be trying out foam mattresses for the next several weeks!!

See all Saatva mattress reviews →

Q&A Saatva

See questions from other mattress shoppers

Answered by Saatva (1)


Related Questions (11)

Features Saatva

Overview:

Mattress Components:
Special Characteristics:

Details:

Support Core:
Innerspring
Comfort Layer:
  • Memory Foam Details: 3/8" Visco Lumbar Pad
Edge Support:
  • Edge Support Details: Dual Torsion Steel Edge Guards
Support Layer:
  • Center Support Details: Additional Steel Lumbar Support Enhancement
  • Core Details: "Coil-on-Coil" Design w/ 884 Mini (Foam Encased) Pocket Coils (4") + 416 Connected Hourglass Shaped Coils (7"); Coil Count: 1300 coils (queen-size)
Foundation:
  • Foundation Details: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards
  • Foundation Name: Waterfall Pedestal Foundation
  • Foundation Type: Platform
Warranty:
  • Warranty Details: Non-prorated 15-year warranty
Other Features:
  • No-Flip
  • Mattress Thickness: 11.50" to 14.50"
Warranty:
Non-prorated 15-year warranty
Foundation:
  • Name: Waterfall Pedestal Foundation
  • Type: Platform
  • Type: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards

Available Options:

Comfort Type:
Euro Top
Comfort Levels:
Extra Firm, Plush, Plush Firm

Note: The product line specifications above were derived from the active Saatva models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Saatva models. If you are seeking specifications for a particular Saatva mattress, please search for that mattress by name on GoodBed, or check with your local Saatva dealer.

About this Manufacturer Saatva

Status:
Active

Details

Support Core:
Innerspring
Price Range:
Lower-Mid ($500-$1,000)

Contact

Phone:
(877) 672-2882 (US Toll-Free)
Web:
Saatva website

Company

Located:
Westport, CT
Founded:
2011

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Our Mattress Review of ...

Our Mattress Review of the Week comes from the Mattress Guide/Review site Sleepopolis:

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Additional Information Saatva

Description:

Saatva is a mattress manufacturer founded in 2011 that is based in Westport, CT the United States.

Corrections:

Have an update or correction to our information about Saatva? If so, please take a moment to suggest an edit.

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