Insights from Saatva

Saatva (which means "truth"). Our belief is that people can make an intelligent mattress buying decision without high pressure or a phony sale. Our extremely efficient online business model allows us to sell our luxury mattresses online for so much less than our competitors who operate stores. It's clear that more and more consumers are becoming e-commerce savvy. Through our world class e-commerce site, we are able to make all the necessary information clear and precise, so you can take your time and shop at your leisure. We have made buying a luxury mattress easy. At Saatva, you receive a 75 day home trial, with no pick up fees, no restocking fees. The only cost you would be responsible for is your original delivery fee. This is the friendliest return policy in the luxury mattress market. Retail stores continue to charge excessive fees inclusive of exchange/restocking fees and pickup charges for returning a mattress. E-commerce businesses generally have better return policies, so we must exceed your expectations. That's our philosophy, and that's what we do every day. Buying online is simple, smart and efficient.

Additionally, please know we take great pride in our ability to build the best mattress available and that each Saatva mattress is handcrafted in America. We select the best mattress manufacturers in America that service our local distribution areas to craft our proprietary product.

Bottom Line What's this brand like?

Most Common Praise
What do owners of this brand love most?

Overall Comfort

Feels very comfortable.

Overall Support

Feels very supportive. No back or neck pain in the morning.

Customer Service

Good customer service experience.

Most Common Complaints
What makes an owner of this brand unhappy?

There aren't enough complaints about this brand to provide a meaningful summary thus far.

Models Saatva

Reviews Saatva

Saatva mattresses are recommended by 76% of owners on GoodBed (based on 302 ratings + 141 reviews).

Do you have something to say about your Saatva mattress? Write a Review!

Recent Praise Saatva

  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Price
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Good
Pros:
Overall Comfort
Customer Service
Cons:
None
  • Purchased in May 2016


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Customer Service
Delivery Service
Overall Support
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Natural Materials
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Slightly too hard
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Customer Service
Delivery Service
↓ See More ↓
Motion Isolation
Natural Materials
Professionalism
Return Policy
Overall Support
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Assembly
Overall Comfort
Customer Service
↓ See More ↓
Delivery Service
Delivery Speed
Overall Durability
Edge Support
Firm Comfort
Firm Support
Issue Resolution
Motion Isolation
Natural Materials
Price
Professionalism
Responsiveness
Return Policy
Sales Pressure
Shopping Efficiency
Overall Support
Surface Integrity
Overall Value
Warranty Claims
Warranty Terms
Cons:
None
  • Purchased in Jun 2015


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Natural Materials
Overall Support
Surface Integrity
Overall Value
Cons:
None
  • Purchased in Mar 2015


  • Comfort: Just right
  • Support: Good
  • Durability: Don't know
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Overall Support
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Like new
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Natural Materials
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
↓ See More ↓
Motion Isolation
Natural Materials
Retailer Service
Shopping Efficiency
Overall Support
Surface Integrity
Overall Value
Cons:
None

See all Saatva mattress reviews →

Recent Complaints Saatva

  • Comfort: Slightly too hard
  • Support: Very Poor
  • Durability: Like new
  • Pressure relief: Always
  • Temperature: Fair
Pros:
Customer Service
Cons:
Overall Comfort
Delivery Service
Overall Support


  • Comfort: Don't know
  • Support: Good
  • Durability: Completely worn
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Customer Service
Price
Responsiveness
Cons:
Adjustable Comfort
Center Support
Overall Comfort
↓ See More ↓
Dual Comfort
Overall Durability
Firm Comfort
Firm Support
Long-Term Comfort
Long-Term Support
Overall Support
Surface Integrity
  • Purchased in Feb 2015


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Fair
Pros:
Motion Isolation
Natural Materials
Quick Response
↓ See More ↓
Surface Integrity
Cons:
Overall Comfort
Edge Support
Overall Value


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Comfort
Edge Support
Motion Isolation
↓ See More ↓
Surface Integrity
Overall Value
Cons:
Customer Service
Delivery Service
Overall Durability
  • Purchased in Aug 2015


  • Comfort: Much too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
None
Cons:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Motion Isolation
Pressure Relief
Overall Support
Surface Integrity
Overall Value


  • Comfort: Don't know
  • Support: Poor
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Fair
Pros:
Edge Support
Natural Materials
Cons:
Overall Comfort
Conforming
Motion Isolation
↓ See More ↓
Quick Response
Overall Support
Surface Integrity
Overall Value


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Like new
  • Pressure relief: Rarely
  • Temperature: Excellent
Pros:
Overall Durability
Edge Support
Firm Comfort
↓ See More ↓
Surface Integrity
Cons:
Motion Isolation
Natural Materials
Product Information
↓ See More ↓
Transparency
Overall Value


  • Comfort: Just right
  • Support: Good
  • Durability: Don't know
  • Pressure relief: Never
  • Temperature: Excellent
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Overall Support
Surface Integrity
Overall Value
Cons:
Delivery Service


  • Comfort: Slightly too hard
  • Support: Good
  • Durability: Like new
  • Pressure relief: Often
  • Temperature: Excellent
Pros:
Overall Support
Cons:
Overall Comfort
Natural Materials


  • Comfort: Slightly too soft
  • Support: Poor
  • Durability: Completely worn
  • Pressure relief: Often
  • Temperature: Don't know
Pros:
Initial Comfort
Cons:
Overall Durability
Overall Support
Surface Integrity

See all Saatva mattress reviews →

Q&A Saatva

See questions from other mattress shoppers

Answered by Saatva (3)


Related Questions (17)

Features Saatva

Overview:

Mattress Components:

Details:

Support Core:
Innerspring
Comfort Layer:
  • Memory Foam Details: 3/8" Visco Lumbar Pad
Edge Support:
  • Edge Support Details: Dual Torsion Steel Edge Guards
Support Layer:
  • Center Support Details: Additional Steel Lumbar Support Enhancement
  • Core Details: 416 Connected Hourglass Shaped Coils (7"); Coil Count: 1300 coils (queen-size)
Foundation:
  • Foundation Details: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards
  • Foundation Name: Waterfall Pedestal Foundation
  • Foundation Type: Platform
Warranty:
  • Warranty Details: Non-prorated 15-year warranty
Other Features:
  • No-Flip
  • Mattress Thickness: 11.50" to 14.50"
Warranty:
Non-prorated 15-year warranty
Foundation:
  • Name: Waterfall Pedestal Foundation
  • Type: Platform
  • Type: Matching quilted organic cotton border, color match grip cloth, and full-height corner guards

Available Options:

Surface Type:
Euro Top
Comfort Levels:
Very Firm, Medium, Soft

Note: The product line specifications above were derived from the active Saatva models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all Saatva models. If you are seeking specifications for a particular Saatva mattress, please search for that mattress by name on GoodBed, or check with your local Saatva dealer.

About this Manufacturer Saatva

Status:
Active

Details

Support Core:
Innerspring
Price Range:
Lower-Mid ($500-$1,000)

Contact

Phone:
(877) 672-2882 (US Toll-Free)
Web:
Saatva website

Company

Located:
Westport, CT
Founded:
2011

Connect with Saatva

Recent Tweets From Saatva

Get the latest updates and exclusive information about Saatva


Recent Facebook Updates From Saatva

Get the latest updates and exclusive information about Saatva

Additional Information Saatva

Description:

Saatva is a mattress manufacturer founded in 2011 that is based in Westport, CT the United States.

Editor's Note(s):

  • Saatva is also affiliated with Loom & Leaf (a memory foam mattress brand) and Zenhaven (a latex mattress brand).

Corrections:

Have an update or correction to our information about Saatva? If so, please take a moment to suggest an edit.

What size of bed are you looking for?

Not sure? Go to Mattress Size Guide