Name: Mattress Rating
Item: Sleep Number
Rating: 2
Author: Anonymous

Sleep Number

Very comfortable -- just the right amount of softness

Just right

Occasional pressure point soreness or loss of circulation

Fair

Sleep quality or quantity has not changed since owning this mattress.

Same

Sometimes have back aches or stiffness related to this mattress

Poor

Moderately satisfied with the manufacturer's response to my warranty claim or other problems

Slightly too soft

transparency

Degree to which the company provides clear and complete information about products and/or sales process.

1-3 months

Less than a year

Don't know

Partial lifespan

No pressure point soreness or loss of circulation

Excellent

Innerspring / Traditional

King

Sleep much less soundly or consistently since owning this mattress.

Much worse

Approved

Often have back aches or stiffness related to this mattress

Myself + my partner

The in store staff was phenomenal and so was customer service online. I am however extremely displeased with the company themselves. They advertise a money back guarantee within 100 days of service but don't tell you about the $500 dollars you have to pay for pickup and delivery that is non refundable. They also don't tell you about the shipping and handling that you are accountable for. We went in to the store hoping we found a bed that would work. Wound up having to take out a $3000 loan and put $800 down on top of it and by the end of all the fees after we returned a bed that didn't work we wound up owing $280 to our loan and no money back in our accounts. This loan is continuing to accrue interest because of the hidden fees. So when it comes down to it we are still paying $1000 on a bed we don't even have.

SCAM!!!

Very poor

Not at all satisfied with the manufacturer's response to my warranty claim or other problems

Performs and feels about the same as when it was new

Like new

Select Comfort Sleep Number 3000 Bed

air-beds

Mattress containing an inflatable air chamber for support, rather than coils.  Praised for ability to adjust the comfort level to suit each partner's personal preference.

comfort

How good it feels to you when you first lie down.

firm

Minimal softness in the top layers of the mattress.

maneuverability

Ease of moving, flipping, turning, or otherwise adjusting the position of the mattress.

Memory Foam

Sleep slightly more deeply and/or consistently since owning this mattress.

Slightly better

Good

We recently bought this bed from a work friend who has had it since the 2000's. I can tell it was a spare room bed because it is in perfect condition. The remotes are what give the age of the bed away. Anyways.....I was super skeptical bc of the bad reviews but I LOVE this bed! It is a little on the firm side no matter what number you choose but I am right at 45-50 and it's so nice! It isn't a glorified air mattress....there is passing and a frame etc. However yes you can tell it's filled with air. It was so lightweight to move. I havent had any issues with it and I haven't had any pain or discomfort. I def wouldn't recommend for people who need a super soft bed. This bed is for moderate to firm comfort people.

I don't get the negative reviews

Excellent value for the money -- a great deal

Completely satisfied with the manufacturer's response to my warranty claim or other problems

6-12 months

customer-service

Customer satisfaction before, during and after purchase. 

Infrequent pressure point soreness or loss of circulation

Don't know or not sure

Sleep much more deeply and/or consistently since owning this mattress.

Much better

Rarely have back aches or stiffness related to this mattress

Shelly called frequently & worked with us to make sure we were sleeping comfortably & worked with us to make the mattress just what we expected it to be.  Excellent service

Shelly called frequently & worked with us to make sure we...

Much too soft

return-policy

Policy regarding returns, exchanges, refunds, comfort guarantees.

1 year

More than a year

Adjustable Air

Sleep Number Innovation

foam

Padding material used in mattresses as a supplement or alternative to an Innerspring Unit.

standard-air-chamber

Inflatable air chamber inside the mattress, running from the head to the foot. Connects to an air pump, allowing the sleeper to make the mattress feel firmer or softer using a remote control. Queen size and larger tend to have separate air chambers on each side of the mattress. Praised for adjustable comfort and dual comfort.

Constant pressure point soreness or loss of circulation

Very Poor

Queen

Always have back aches or stiffness related to this mattress

Myself

This company is a rip off scam.  Mattresses are nothing but an overrated air mattress and don't back the warranty.  Customer service is nonexistence and they could care less about your problems.  Once they have your money, they don't care.  Then you're stuck with the base, because in tiny print it says nonrefundable, but nobody tells you that when you buy it.  Do not buy from them, buy from a different company.

Don't buy

Shows significant comfort and/or support loss

Very worn

Sleep Number Personal Preference

durability

How well its comfort and support holds up over a normal lifespan (eg, 8-10 years).

Frequent pressure point soreness or loss of circulation

Never have back aches or stiffness related to this mattress

We had bought an automatic split king sleep number bed.  IT IS OVER 15 YEARS OLD, an has been through a lot - several back surgeries, shoulder surgeries, knee surgeries and my husband had bone cancer.  If we hadn't had this bed he would have entered a hospice center much sooner.  It was a God send.  Now the air is slowly leaking out and needs to be controlled several times a day.  It's not a big deal, but just a little annoying.  I just got spoiled is all!  Hopefully this will help somebody.

Excellent, but it's been through a lot!

Very satisfied with the manufacturer's response to my warranty claim or other problems

issue-resolution

How the company responds when an issue arises.

product-quality

Sleep Number Innovation iLE bed

memory-foam

Foam that changes shape slowly and gradually as you lay on it.  Praised for conforming ability, pressure relief, and motion isolation.

Mattress malfunctioned since day 1. I contacted the store twice by showing up to speak to the salespeople. I took their advice and tried to correct the situation. It didn’t work. The bed would inflate and slowly deflate during the night. The controller would bounce back and forth with the number setting. I finally got sick of having the bed and told them to come and get it. The worst part was I paid $199 to have it delivered and they are trying to charge me the same amount to pickup up their malfunctioning bed. Read the fine print!  Highly disappointed.

Run!  Do not buy it!

15 years

Full lifespan

Select Comfort Sleep Number 7000 Bed

value

How much mattress you get for your money.

warranty-claims

Waterbed

We had a tube water mattress that did not require a heating source & was very comfortable but old.  We shopped extensively in 2006 and decided Sleep Number was the way to go.  Never looked back, one of the best decisions we made and worth every dang penny.  The only issue we had, in 2014, was one of the air controls no longer worked properly and with the Sleep Number Warranty provided, our replacement cost was very nominal.

Sleep Number 7000 rocks!

back-support

Holding your spine in a proper "neutral" position (roughly the same shape it has when you are standing) while sleeping.

temperature

Any effect the mattress has on your body temperature while sleeping.

Over the past week I’ve slept less than i ever have. Mid back pain is unbearable. Tried every setting from 30-100. Mattress also sleeps hotter than even tempurpedic which i did not think was possible. I’ve never had mid back pain issues before so this has surprised me. I’ve suffered from low back pain for a while but that has not been an issue on the mattress. The only saving grace is that i found I sleep pretty well on the couch where I have had to move to every night.

Worst buy I've ever made

surface-integrity

How well it resists body impressions and/or lumpiness.

14 years

Slightly worn

Select Comfort Sleep Number 4000 Bed

center-support

Support provided in the center part of the mattress (eg, in between two sleeping partners).

Love this mattress. Had it for 14 years plus.  Looks and feels brand new. Only issue was the foam piece separating the 2 chambers isn't to well made. Caused us to roll into each other. Bought a mattress  pillowtop and problem solved. And it doesnt affect to use of the air mattress at all.

Love it

2 years

My wife and I have slept on a traditional Queen bed for 28 years before moving to the iLE Sleep Number mattress. I am a little on the heavier side, and am a very hot sleeper. I also have historically tossed and turned all night long, never really getting a decent night's sleep. After getting the iLE, the first several weeks were dream-like.. I was sleeping better (my wife historically sleeps great on any of the mattresses we've owned) and it did not hold the heat in like any of my past mattresses, so I don't wake up all sweaty. After 2+ years, I am a solid believer in this mattress.. I don't wake up with back pain, and due to the tech features, I know what my sleeping patterns are, and I am a very happy customer!

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