Way too hard, no give for shoulders

Should have gone with the Plush, however, when given the choice to exchange it, I was told the Plush is only 20% softer than the luxury firm. I would love is Saatva made an ultra Plush because I feel that marketing their Plush mattress as soft is misleading, per the many reviews. Unfortunately, not a big Saatva mattress lover. I had such high hopes that this was the one for me. Alas, back to the drawing board and overload of mattress info. Ugh!