Unacceptable

I purchased this a year ago…The center sags incredibly, and is causing back pain. The retailer no longer carries the brand and won't send anyone out to inspect the mattress. The mattress company sent me all kinds of directions on taking pictures (which meant taking the bed apart---with a bad back), etc. and said if they replaced the mattress I would have to pay the freight. I feel like I have been ripped off by the manufacturer and the retailer (to the tune of $1500!)

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Pros:
  • Overall Comfort
  • Edge Support
Cons:
  • Center Support
  • Customer Service
  • Issue Resolution
  • Price
  • Retailer Service
  • Overall Support
  • Surface Integrity
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right