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Great Service until they get your money!!!!

  • Selection: Good
  • Expertise: Fair
  • Service: Very poor
Pros:
Nice people, they really want your business!
Shopping Efficiency
Cons:
Be very cautious when entering this store! Great sales presentation, and then they get your money! It all ends there!
Customer Service
Issue Resolution

Posted by Diana K from Chapel Hill, NC on September 24, 2011

Purchased a king size beauty rest, pillows, pad, everything that they could sell. Great buying experience.
After $5,000 paid up front (no finance) 8 months later...yes we have a problem with the bed and they couldn't get us out of the store fast enough. We were told that they do not keep ANY sales records and unless we can produce an original receipt...sorry they do not keep any records. Mgr refused to give me her name, her district mgr name. Refused to help at all!

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