REM Sleep Solutions

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Better nights mean…better days.
  • REM Sleep offers lifetime warranty and a satisfaction/comfort guaranty policy
  • Currently A+ rated on Better Business Bureau
  • Founded in 2001
  • Exhibits nationally and in Canada at over 100 fairs and home shows
  • Has nationwide distribution
  • All mattresses are manufactured in the USA
  • The company ships product to all 50 states and Canada
  • Sold at over 200 home shows and fairs nationally and throughout Canada

Click here to find out where you can try REM mattresses in your area.

Bottom Line What's this brand like?

Most Common Praise
What do owners of this brand love most?

Overall Comfort

Feels very comfortable.

Overall Support

Feels very supportive. No back or neck pain in the morning.

Customer Service

Good customer service experience.

Most Common Complaints
What makes an owner of this brand unhappy?

Smell

Unpleasant smell and/or chemical off-gassing odor.

Models REM Sleep

See discontinued REM Sleep mattress models →

Reviews REM Sleep

REM Sleep mattresses are recommended by 93% of owners on GoodBed (based on 115 ratings + 78 reviews).

Do you have something to say about your REM Sleep mattress? Write a Review!

Recent Praise REM Sleep

  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Adjustable Comfort
Overall Comfort
Conforming
↓ See More ↓
Overall Support
Overall Value
Cons:
None
  • Purchased in Dec 2015


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Center Support
Overall Comfort
Conforming
↓ See More ↓
Delivery Cost
Delivery Service
Edge Support
Financing
Motion Isolation
Product Quality
Sales Pressure
Soft Comfort
Overall Support
Surface Integrity
Overall Value
Warranty Terms
Cons:
Dual Comfort
Flip-Ability
  • Purchased in Mar 2015


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Adjustable Comfort
Allergen Resistance
Appearance
↓ See More ↓
Center Support
Overall Comfort
Conforming
Customer Service
Delivery Cost
Delivery Service
Overall Durability
Edge Support
Financing
Firm Comfort
Firm Support
Initial Comfort
Initial Support
Motion Isolation
Pressure Relief
Price
Product Quality
Professionalism
Promotions
Quick Response
Removable Cover
Responsiveness
Retailer Service
Return Policy
Sales Pressure
Shopping Efficiency
Overall Support
Surface Integrity
Temperature Control
Transparency
Overall Value
Warranty Terms
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Overall Durability
Edge Support
↓ See More ↓
Natural Materials
Professionalism
Overall Support
Surface Integrity
Overall Value
Cons:
None
  • The Paradise model
  • Purchased in Jun 2014


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Assembly
Overall Comfort
Customer Service
↓ See More ↓
Delivery Speed
Overall Durability
Edge Support
Motion Isolation
Natural Materials
Professionalism
Responsiveness
Sales Pressure
Overall Support
Surface Integrity
Transparency
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Good
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:
Adjustable Comfort
Overall Comfort
Conforming
↓ See More ↓
Edge Support
Motion Isolation
Natural Materials
Pressure Relief
Overall Support
Surface Integrity
Overall Value
Cons:
None


  • Comfort: Just right
  • Support: Excellent
  • Durability: Much better
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Adjustable Comfort
Dual Comfort
Overall Durability
Cons:
None
  • Purchased 1-3 months ago


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Adjustable Comfort
Customer Service
Product Quality
Cons:
None


  • Comfort: Slightly too soft
  • Support: Good
  • Durability: Much worse
  • Pressure relief: Occasionally
  • Temperature: Just right
Pros:
Temperature Control
Cons:
Long-Term Comfort

Official Response

By Randy Maddix from REM Sleep Solutions on May 11, 2014

HI Keith,

I'm glad you received your replacement mattress. Please keep in touch and let us know how you are sleeping with the new model. We will be back at the Calgary Stampede again in July if you want to stop by the booth. Thank you for the nice follow up review regarding our service.

Kind regards,

Randy Maddix
President
REM Sleep Solutions


  • Comfort: Just right
  • Support: Excellent
  • Durability: Same
  • Pressure relief: Never
  • Temperature: Just right
Pros:
Overall Comfort
Dual Comfort
Cons:
None

See all REM Sleep mattress reviews →

Recent Complaints REM Sleep

  • Comfort: Way too hard
  • Support: Poor
  • Durability: Slightly worse
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
Adjustable Comfort
Edge Support
Motion Isolation
Cons:
Overall Comfort
Overall Durability
Natural Materials
↓ See More ↓
Surface Integrity
Overall Value

Official Response

By Randy Maddix from REM Sleep Solutions on September 21, 2015

Hi Sonia can you please put your last name is so that we can help you? We do not have any orders in the name of the Sonia and we specifically do not have any outstanding customer service issues per your original contract you do have a comfort exchange please contact our main office at 714-223-2830 or my direct cell at 310-351-4440. If you could kindly put your last name on this review we can help research your order. However at this time we do not have any outstanding issues or any contact to our main office from you . Please give us the opportunity to help you and get you sleeping better.
Randy Maddix
President
Rem Sleep Solutions


  • Comfort: Way too soft
  • Support: Poor
  • Durability: Much worse
  • Pressure relief: Often
  • Temperature: Too hot
Pros:
None
Cons:
Delivery Speed
Overall Durability
Issue Resolution
↓ See More ↓
Retailer Service
Slow Response
Soft Comfort
Overall Support
Surface Integrity
Temperature Control


    Pros:
    None
    Cons:
    Delivery Service

    Official Response

    By Randy Maddix from REM Sleep Solutions on May 26, 2014

    I would like to address your posts Nancy. We were in constant contact with your husband throughout the delivery process. We offered to return on multiple dates to complete the installation. We spoke with Ronald three times on the day of delivery and I personally spoke with him twice as we worked towards a solution to the delivery. Per our first conversation Ronald and I agreed that we would pay for a local delivery company to come out with in three days to complete the delivery. The next day Ronald and I spoke and he informed me that your son was going help with the install process. I asked him if I could offer $200 compensation for this and we agreed to send a $200 sheet set to you which was shipped that week. Eddie our delivery manager also followed up with Ronald and offered his number should there be any questions about the set up of the beds. I just left a message for you, please call me directly on my cell phone at 310 351 4440 so that we can further address this so that it leaves you with a more satisfactory feeling about our company.

    Thank you,

    Randy Maddix
    President
    REM Sleep Solutions

    See all REM Sleep mattress reviews →

    Q&A REM Sleep

    See questions from other mattress shoppers

    Answered by REM Sleep (1)


    Related Questions (2)

    Features REM Sleep

    Overview:

    Mattress Components:

    Details:

    Support Core:
    Foam
    Warranty:
    • Warranty Details: Lifetime warranty from sagging or indentations, non prorated,
    Other Features:
    • No-Flip
    • Works with an adjustable base
    • Mattress Thickness: 10"
    Warranty:
    Lifetime warranty from sagging or indentations, non prorated,

    Available Options:

    Surface Type:
    Unquilted
    Comfort Level:
    Medium

    Note: The product line specifications above were derived from the active REM Sleep models listed on GoodBed. As a result, these details may not be comprehensive and may not apply to all REM Sleep models. If you are seeking specifications for a particular REM Sleep mattress, please search for that mattress by name on GoodBed, or check with your local REM Sleep dealer.

    About this Manufacturer REM Sleep

    Status:
    Active

    Details

    Support Core:
    Foam
    Price Range:
    High-End ($1,500-$2,500)

    Contact

    Phone:
    (714) 223-2830
    Phone:
    877 REM BEDS (US Toll-Free)
    Web:
    REM Sleep website

    Company

    Located:
    Placentia, CA
    Tagline:
    Better nights mean…better days.
    Founded:
    2001

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    Additional Information REM Sleep

    Description:

    REM Sleep is a mattress manufacturer founded in 2001 that is based in Placentia, CA the United States.

    Editor's Note(s):

    Corrections:

    Have an update or correction to our information about REM Sleep? If so, please take a moment to suggest an edit.

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