Nightmare

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Quality
Cons:
Customer Service
Delivery Service
Product Consistency
↓ See More ↓
Return Policy

Posted by Hiroko S from Mississauga, ON on April 27, 2011

Disaster!! Worst service ever. Order made the end of Jan, 2011. We were told that it would take 1.5 week to get a bed frame. One month later we got a call, and paid in full for the bad frame and mattress. Then, delivery was not made until mid March for the 4th attempt, and it was a totally Wrong Bed Fame! we called John, he admitted to make a mistake for the order and told us to take care of it, so we requested to return the bed frame to get out of this deal. He tried to charge pick up fee $69! since it's his mistake, I requested to waive this fee,he then started to yell at me over the phone. Anyway, he promised to pick up the bed frame, NO SHOW 3 times! For the 4th time, and we had told him to prepare a legal action, finally there was a pick up and refund. Products are great, however, the service was the worse ever I have experienced. It's a nightmare.



    Comments (2)

    worst service ever? i have dealt with Mattress Gallery and i found them to be very courteous and helpful, no pressure, they go out of there way to help there customers.

    also did you ever think the supplier of the bed was the problem not Mattress Gallery as they are just the middle man, right ?

    By: Anonymous on July 1, 2011

    thats true however the place that they bought the mattress from is responsible for dealing with honest,reliable suppliers not the people that shop there.Furthermore the store should have taken care of the customer if there was a problem not push it off on the supplier

    By: Anonymous on July 12, 2011

    Add Comment