Horrible customer service

This is by far the worst customer service I have ever experienced. My mattress started showing manufacture defects around 9 months. I ended up working with an executive trying to get my bed covered by the warranty, he was laid off and i have heard nothing for the last 5 months. My wife and i cannot even sleep in it at this point. Worst service ever.

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Cons:
  • Customer Service
  • Product Quality
User also said: manufacturing defects
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
(Other)

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$2,900 (Cal King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated