Rip off

This mattress is not worth the money! We are 7 years in and It started to sag after a few years. We called the company, they told us we have to pay for an inspector to come out, gave us the runaround. Horrible customer service. Please please stay away from it. The “10 year warranty” is fake, they give you the run around and at the end you’re unable to get a replacement. I weigh (50kg) much less than my husband (70kg) and every night I feel as if I’m sucked into a vortex, climbing out of a pit in the middle of the bed. I wish I would have listened to the reviewers who listed this problem prior to purchase. I feel angry that we spend so much money on this junk.

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Cons:
  • Customer Service
  • Surface Integrity
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$3,000 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft