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Excellent products and service to match

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Delivery Speed
Cons:
None

Posted by Jacob from Ames, IA on June 12, 2018

My wife and I have purchased two beds and a top mattress in this store since 2005. In all cases we got honest advice and excellent service from Laman Alvarez, the manager.

Recently, we started to experience back and joint pain when sleeping on our 8 year old king mattress and 5 year old 4" latex top mattress. Based on previous experience with failing top mattresses (not Lebeda brand ones), we went and talked to Laman about a solution. He suggested we check if the mattress might have a problem covered under warranty. After an in-home visit he recommended warranty repair for our king size mattress. Lebeda requires customers to pay for shipping ($100) which we found fair. The mattress had the foam and quilting around the springs replaced in only a week from pick up to delivery.

When this failed to solve the problem, Laman agreed to have our 4" latex top mattress fixed and gave us a 50% discount on the shipping ($50). This, despite the fact that it was 5 years old and long out of warranty! It came back with new bamboo quilting in only a week. In all cases, the delivery personnel were effective and courteous.

This last fix made a significant difference in how the top mattress supports us and we now sleep much better. That said, we still see significant body impressions and I suspect the latex layer is somewhat worn. Consequently, the fix may not last another 5 years. However, we are more than satisfied with the exceptional service we have received from Lebeda and Mr. Alvarez. We could not expect them to also change out the latex layer as this would essentially be giving us a brand new top mattress which retailed for $399 five years ago.

In any case, when it comes time to purchase a new mattress and/or top mattress we will definitely be returning to the Ames, Iowa Lebeda store.


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