Mattress Warehouse / Sleep Happens carries the following products. Select a manufacturer below to view the lines and collections carried by this retailer:
Mattress Warehouse / Sleep Happens is recommended by 9% of mattress shoppers on GoodBed (based on 11 ratings + 6 reviews).
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Based on 11 ratings + 6 reviews
Would not recommend purchasing a mattress from The Mattress Warehouse store to anyone!
My wife and I spent a great length of time researching a new mattress for our home. We used Consumer Reports as a resource, and felt satisfied in the reviews we read about the Serta iComfort Series. The sales representative at the Mattress Warehouse, appeared sincere in her understanding of our decision making, even going at great length in providing us a deal on the mattress--which included a new bed frame and mattress cover protectant.
We were told that we could return the mattress if not satisfied for either a FULL REFUND within 30 days of purchase or AN EXCHANGE for another mattress of equal or greater value within 4 months.
Great deal right? Wrong.
In less then 6 days both my wife and I agreed that the mattress itself was firm in comfort, but never thought that the memory foam would cause either of us to feel over heated during the night; causing us to not get a restful sleep. Turns out the memory foam retains heat despite this model advertised as a "hybrid", using a standard coil system and lesser memory foam than the full memory foam beds out there, in order to provide a "cooler" sleeping experience.
Not a problem, I thought. We will just speak to the nice lady that sold us the mattress and get our money back or exchange the mattress as originally offered.
We go into the store one week later and speak to a different sales associate about our situation. He tells us " he does not think you can get a refund; we only offer an exchange for the product." He even admitted that he "didn't even work here regularly; your sales associate is at another location this week, so I don't know when she'll be back in. I'm just filling in for a couple of days."
Frustrated and confused, but still willing to work with the store, we left our phone number and names for our "nice" sales associate, to call us back when she returns.
She never did.
My wife went back another week later on her day off our sales associate was still missing in action. A different salesmen this time took our information again and stated "he would talk to our original sales associate and or the regional manager and have them call you in the next 24-48 hours."
I finally stopped going into the store and called the store directly, asking for the number I could reach the original associate who sold the mattress to us. I was given another store location number and tracked her down. She answered saying "I just left you a message on your wife's phone yesterday before the end of the day; didn't you get the voice mail?"
No, because she never did, and there is no record of a missed call.
The sales associate goes on to say "I spoke to my regional manager and he told me that you can't get a refund on your purchase. This was news to me too, I didn't know that, but you can do the comfort exchange of the mattress for another product at our store if you'd like."
At this point with all the run around and lies told to my wife and I, we had no desire to do further business with this store.
I have now called the regional manager and customer service manager for the Mattress Warehouse and left voice mail messages unanswered to me for 2 business days. I have specifically stated that "no where on my receipt does it indicate NO REFUND. And there is no documentation referencing an EXCHANGE offer.
It's unacceptable for a place of business to have sales people sell a product misinforming customers of a guaranteed refund, "if returned within 30 days," and not uphold that guarantee! Rather, the Mattress Warehouse resorts to having their sales associate report to an unsatisfied customer that "we were misinformed too when we sold you the mattress. Sorry." Sorry is not acceptable!
I've worked retail in my past life, and I tell you... NEVER has the customer not come first. NEVER would I risk a reputation of a company or store front by selling a product to a customer and misinforming them of our policy just to make a sale.
The role of a sales associate is to meet the customers needs before, during and after a sale.
THAT is how you retain a good business reputation!
In return, a business that commits to customer satisfaction benefits from those efforts---through repeat customer sales and recommendations to your business by those repeat customers to their friends, family, and associates.
The Mattress Warehouse is not worth visiting! Take your business elsewhere if you desire reliable, friendly, and honest service.
Purchased a king size beauty rest, pillows, pad, everything that they could sell. Great buying experience.
After $5,000 paid up front (no finance) 8 months later...yes we have a problem with the bed and they couldn't get us out of the store fast enough. We were told that they do not keep ANY sales records and unless we can produce an original receipt...sorry they do not keep any records. Mgr refused to give me her name, her district mgr name. Refused to help at all!
I was promised that the mattress I purchased on Sunday would be delivered the next Saturday. Friday afternoon I received a call stating that there is a "little backorder on the mattress & it will be delivered on the next delivery day". Spoke with the regional manager & asked why they did not know until less that 24 hours before delivery that the mattress was on backorder but I didn't get a straight answer. I was promised that it would be delivered the next Wednesday but it wasn't. I contacted the store again to ask when mattress was to be delivered & was told that there were "no deliveries today & I will give you a refund"! No " I am sorry" or" I will look in to this problem". No other solution was offered except a refund. I really don't think that this store cares about customer service. My advice- DON"T BUY FROM THERE!!!!
Immediately after I took delivery of my mattress I knew I could not sleep on it. the store told me "NO RETURNS, sleep on it for a while and it will soften up". I now have a sore back and empty bank account, and apparently no recourse. THANKS FOR NOTHING!
This is the worse company I have ever dealt with! I’m not a complainer, however when you pay over $700 for a “Sealy” bed, you expect it to last more than a couple months. I purchased a Full size “Sealy” bed & within 2 months the boxsprings were making noises & mattress indented 1.5in, obviously a defected “Sealy”. I have been trying to deal with corporate office and local store since 11/ 2010 with no success. Now 3 months later, with many calls to “Mattress Warehouse” in PA and VA, I am still with a defected mattress, 2in indentation & broken springs. If I could only have the pleasure of a higher up manager taking 5 min of their time to call, maybe I would be sleeping better at night, or $700 in my pocket. I would advice everyone NOT buy anything from “Mattress Warehouse”. Bed quality customer service and warranty process is horrible.
I went into this store with zero knowledge of beds. The salesperson who helped us was very knowledgeable, helpful, and didn't try to push the uber expensive beds on us. He was patient, and let us try a bunch of different types of beds to compare (even the most expensive ones, which I couldn't tell a difference). Overall, was a very pleasant and informative experience.
Mattress Warehouse / Sleep Happens is a mattress specialty retailer based in Frederick, MD. Mattress Warehouse / Sleep Happens offers a general assortment of mattresses, including models from Aireloom, Dormia, Kingsdown, Mattress Warehouse, Royal Mattress, Sealy, Serta, Simmons, , Spring Air, Stearns & Foster, Tempur-Pedic and V-Sleep. Mattress Warehouse / Sleep Happens has mattress stores in Delaware, District of Columbia, Maryland, North Carolina, Pennsylvania, Virginia and West Virginia serving a number of different metro areas.
Delaware, District of Columbia, Maryland, North Carolina, Pennsylvania, Virginia, West Virginia
Altoona, PA; Baltimore, MD; Charlottesville, VA; Danville, VA; Greensboro--Winston-Salem--High Point, NC; Hagerstown, MD; Harrisburg-Lebanon-Carlisle, PA; Johnstown, PA; Lancaster, PA; Lynchburg, VA; Norfolk-Virginia Beach-Newport News, VA / Northeast North Carolina; Raleigh-Durham-Chapel Hill, NC; Reading, PA; Richmond-Petersburg, VA; Roanoke, VA; Scranton--Wilkes-Barre--Hazleton, PA; State College, PA; Washington, DC / Southern Maryland / Northern Virginia; Wilmington-Newark, DE / Northeast Maryland; York, PA
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