Great customer service

Updated Review from formerly upset customer…. Had some issues with scheduling the delivery time for my Loom and Leaf mattress, contacted the company through email and phone. The following day, received a call from one of their executives with an understanding ear and solution to my problem. He followed up with the delivery company and made sure that they were able to accommodate me and delivery was made as promised. I received another call soon after the delivery to make sure that everything went as scheduled and as promised. What a great way to turn around what could have been a bad experience. Great personal customer service and they followed through with a practical solution that left me satisfied. They made me feel as if I was their only customer. Great service!!!

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Pros:
  • Adjustable Comfort
  • Overall Comfort
  • Conforming
  • Customer Service
  • Overall Durability
  • Edge Support
  • Motion Isolation
  • Natural Materials
  • Pressure Relief
  • Professionalism
  • Quick Response
  • Responsiveness
  • Return Policy
  • Shopping Efficiency
  • Overall Support
  • Surface Integrity
  • Transparency
  • Overall Value
  • Warranty Claims
  • Warranty Terms

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Ratings from this Sleeper

Back Support

User rated this bed:
Excellent Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right