Terrible company, mediocre mattress

I paid $200 to expedite the shipping of the mattress but the only thing they expedited was the bed cover. When I got the shipping notification, I called to alert them to their error, but they refused to rectify the situation. All they did was refund my shipping and offer me a free pillow. But I have $900 in totally avoidable hotel bills... what does a free pillow do for me? Thanks for nothing.

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Cons:
  • Customer Service
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,100 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too soft