Yellow stains on the new mattress. Company won't refund!

The mattress itself is pretty good. The issue I have is with the yellow stains that were present on the mattress when I examined it shortly after it was purchased. The manufacturer will not accept responsibility for the stains saying there is no way the stains could have come from the mattress and therefore wouldn't refund my money or exchange it. There is no way the stains occurred from my environment simply because there is no stain on the mattress protector which has been on the mattress since it arrived. I suspect the stains occurred either during the packaging or shipping process or from a previous owner who was responsible for the stain and then returned the mattress and then the company shipped the stained mattress to me!

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Cons:
  • Customer Service
  • Issue Resolution
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Ratings from this Sleeper

Back Support

User rated this bed:
Fair Back Support

Pressure Relief

User rated this bed:
Fair Pressure Relief

Sleep Quality

User rated this bed:
Much better Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$900 (Full (Double)) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft