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Terrible Mattress

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Cheap defective product - won't honor warranty
Customer Service
Product Quality
Return Policy
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Warranty Claims

Posted by Jerry D from Burbank, CA on January 19, 2012

I would give less than one star if I could. Mattress was terrible. After 2 weeks it was sinking in. Causing back pains. After 6 months it had a 3" deep hole where I slept. AWFUL - Luis & the staff don't care. Comfort guarantee is bogus - a scratch or dirty spot voids warranty. Luis said trade it in on a more expensive mattress. Are you kidding me. I just flushed $1000 down the toilet. DO NOT BUY ORTHO MATTRESS!

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