What took us so long?

It's hard to put into words how great this mattress is, coupled with superior service and a super easy ordering process. We would never concieve of buying a mattress sight unseen, and we did countless hours of research before we invested in our next mattress. This was the only mattress that I could not find a negative review on anywhere. That alone prompted my curiousity, which is when I called and spoke to Kathy. It was immediately like speaking to a friend. She immediately told me about the specials they were running that month, and said that she would have the company's CEO contact me shortly. Within 30 minutes, I was on the phone with Randy. Try calling any other major company asking to speak with the CEO, and see if you get them on the phone. Randy's confidence in his product and company track record spoke for itself. He honestly explained the differences between his product and his direct competitors, and did a a great job of making me feel confident in my purchase. Based on the reviews on this website, and haven spoken to Randy, we went ahead and purchased the King sized Martinique. The bed arrived on schedule as promised, and we couldn't be happier with what we received. The shipping company damaged the bed when they used a fork lift to use it and stained the side of the mattress cover, with what appeared to be grease. I remembered Randy giving me his cell number and asked me to use it if there were any questions or problems. Randy immediately shipped out a new cover, no hesitation. We could not be happier! A special thanks is in order for Randy and Kathy! Great job and thanks for the service!

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Pros:
  • Customer Service
  • Delivery Speed
  • Issue Resolution
  • Product Quality
  • Professionalism
  • Shopping Efficiency
  • Warranty Terms
User also said: Customer Service, Product Quality, Warranty, Professionalism
Cons:
    User also said: There are none!
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Excellent Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Excellent Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated