Great customer service

  • Selection: Excellent
  • Expertise: Good
  • Service: Fair
Pros:
Customer Service
Delivery Service
Issue Resolution
Cons:
Delivery Service

Posted by Kim W from Pierrefonds, QC on September 2, 2011

Nice variety of furniture and pricing is fair for the quality. Sales staff is very personable and the customer service on the phone was great! 1st delivery from the Brick store left a lot to be desired; spoke in Russian so that we could not understand what they were saying, didn't take the plastic and shipping material off the couch and left it dirty in our new home, grumbled and spoke harshly about having to put it downstairs. Good news, when we recieved the pick up delivery men, they were SUPER friendly and apologized for their co-workers poor performance and demeanor. Kudos!

I will continue to buy from this store for my future needs.

Kim in Pierrefonds


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