hang on to your money

Don't ever buy a ": just returned today after only one night" there's nothing wrong with it you just don't get the 100 days to try out bed. BAD move on my part. They sent it back because is sagged and was lumping, All I wanted was an exchange, Oh no, no ! that has to go through 10 year brand new warranty (that is not worth the paper its written on). through local manufacturer Simmons, thirty miles away maybe. I was not in the greatest shape because of a serious accident my boyfriend and I were in, Which is why I had to buy a new bed. After several spine injections and 3 surgeries later I did not have the strength to fight with the, I had to buy a new mattress, I would recommend Costco, they back there products. So instead of throwing $1500 in trash go somewhere else. I have pictures of sags and bumps up to 3 inches deep. Simmons Tech came out 3-4 times and the last 2 times the sag was 1/4 to high to return it, a week later it sagged to an !/8th of an inch too high to return it (See where this is going?). Then manager said the tech had already been out there too many times and would not come back out again for any reason. Super service. I could hardly move and the manager said I must have done something, I told him to have his delivery guys to come out and see it was in EXACTLY same place. NO< NO couldn't do that. The whole experience could not have been any worse. Back got worse though and did need surgery and lots of therapy do to their poor response. I own my own business and try to go that extra mile for every customer and they are not paying me thousands of dollars.

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Pros:
    User also said: none, sucked from beginning
    Cons:
    • Customer Service
    • Surface Integrity
    • Warranty Claims
    User also said: They lie, cheat and steal, anything to get your money!
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Very poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated