Plush Simmons Mattress cave in

I had always slept in a Simmons bed since I was a child. My parents and grandparents never brought another brand of matters because my family believed “It was worth buying a Simmons for its reliable quality.” I got married last year and obviously I told my husband our mattress had to be a Simmons. We paid over $2,000 for a king size Beautyrest World Class (plush). However, the mattress began to caved in during the firsts months of use. I knew the mattress has to be defective because I had a beautryrest plush at my parents home and it never subsided. Its been 12 months sleeping in this mattress and my husband has develop problems in his lower back, actually he sleeps I the bed until 2 or 3am and then the pain is so much that he has to go to the sofa. We called Simmon’s customer service and demanded for the warranty to respond. We waited weeks for an inspector to come and see the mattress. He only took a picture of the bed with a cord and a rule marking depth and he told Simmons would contact us very shortly. Weeks later we received a plain letter from Simmons simply denying any warranty responsibility, not even signed. We called immediately and they told us that the warranty was denied because the mattress is 1.25 inch caved in and that warranties only covered if it is 1.50 inch caved in. Since Simmons denied warranty for only .25 inch of collapse we have to buy again a new mattress having a new one already. Indeed, I can assure you it wont be Simmons, and my family as well will never buy a Simmons again. Worst customer service.

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Pros:
    User also said: Good Pillow Top.
    Cons:
    • Customer Service
    • Surface Integrity
    • Warranty Claims
    User also said: Plush mattress tends to subside or cave in during within the first year of use. Bad warranty and customer service.
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Very Poor Back Support

    Pressure Relief

    User rated this bed:
    Not Rated

    Sleep Quality

    User rated this bed:
    Not Rated

    Stays "Cool"

    User rated this bed:
    Not Rated

    Value

    User rated this bed:
    Poor Value

    Warranty Service

    User rated this bed:
    Not Rated

    Softness Level

    User rated this bed:
    N/A
    Not Rated