Dreadful product/worse customer service

Initially this mattress was quite comfortable. Now, just about two years later it is sagging in the middle and lumpy on the edges. Never had back pains on mattresses owned for 10-20 years. Now sleeping is very uncomfortable. When I complained to Ortho from whom this was purchased got NO satisfaction and rudeness. Will NEVER do business with ORTHO again. Would not honor warranty based on a nearly invisdible stain which I can't remember happening since the mattress cover (mine and washed often never showed any staining). Poor product and dreadful customer service on the part of ORTHO.

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Pros:
  • Initial Comfort
Cons:
  • Overall Comfort
  • Customer Service
  • Surface Integrity
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Not Rated

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right