Close button Close Menu

Great Store

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Product Quality
↓ See More ↓
Professionalism
Return Policy
Sales Pressure

Posted by Paul from Bronx, NY on October 3, 2020

My experience purchasing an Estate SE mattress and foundation from Charles P. Rogers was a very positive one. I went to the East 59th Street showroom and tried out the various well-made mattresses with the informative assistance of the salesman, Sean S. He allowed me to spend time laying on various mattresses without any pressure to make a purchase. I decided on one of the queen-size Estate 5000 Plus mattress with a 5-inch box spring foundation. Unfortunately, after a couple of months of sleeping on it at home I realized that it was not the right one for me (despite spending so much time trying mattresses in the store). With the assistance of the sales representative, Sean S., and the Customer Experience Manager, Thomas B., I exchanged the original mattress for an Estate SE mattress. The whole experience and process of the original purchase and exchange was excellent. The white glove service provided by the delivery men for both deliveries was very good, too. CPR was concerned that I was a happy consumer and fully satisfied with my purchase of their mattress. They honor their 100 Day Comfort Guarantee, in fact it was extended beyond 100 days due to the suspension of sales and deliveries during the peak of the COVID-19 pandemic in NYC. I recommend Charles P. Rogers for their customer service and a variety of quality mattresses, especially the Estate SE mattress.


    Add Comment