BUYER BEWARE

VERY BAD CUSTOMER SERVICE-ONLY CARE ABOUT THE SALE-BUYER BEWARE!! Dealt with TINA CARLINO over the phone in the NYC office and was given false information about the warranty on the Mattress. Was told in order for the warranty to be effective I MUST buy their $500 boxspring. So of course I added it onto the purchase with the already very expensive mattress (even though I already had a box spring). I found out a day later (after receiving my boxspring and my bed) that that informations was not true. I learned that as long as bed is properly supported the warranty would be upheld. so NOW I need to return the boxspring that I told I had to buy, because I can't even get into my bed, (need a step stool) between the height of bed, boxspring and mattress, my bed is too high. SO I call TINA CARLINO and was told that there will be a restocking fee of 20% ($100). I tried to have a discussion with her, that she gave me the wrong information and that my current situation is not working due to her incompetence ( I was nicer than that over the phone) but to no avail. TINA CARLINO knew the height of my bed and should have told me this was going to be a problem and instead of selling me the boxspring should have said-buy a bunkie board) THAT IS WHAT A GOOD SALESPERSON DOES! GREED IS NOT GOOD (contrary to what Michael Douglas has to say) Saga continues: Spoke with the manager, THOMAS BISOGNE and he was very unwilling to help me and to make me a happy customer. After having spent over $3000 (not including boxspring) Policy is policy he said. He admitted that I was given the wrong information (with no apologies) about the warranty on the mattress, yet still not willing to waive the restocking fee...I say VERY VERY BAD CUSTOMER SERVICE. RESTOCKING FEE IS 20%-so make sure you are not getting duped and make sure you love before buying. And if you have a bed frame make sure to measure height..be informed and BE WARY!!! There are a lot of places to buy mattresses ...reconsider if this is where you are looking.....

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Cons:
  • Customer Service
  • Price
  • Transparency
  • Warranty Claims
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Ratings from this Sleeper

Back Support

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Not Rated

Pressure Relief

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Not Rated

Sleep Quality

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Not Rated

Stays "Cool"

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Not Rated

Value

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Not Rated
Price paid (approximate):
$0

Warranty Service

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Very poor Warranty Service

Softness Level

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Not Rated