Made with natural materials and/or minimal chemicals.
Underlying back support is nice and firm.
Can't feel shaking or disturbance when my partner moves.
Develops body impressions. Sleeping surface is lumpy or uneven.
Feels saggy like a hammock, or mushy with no support. Wake up with back or neck pain.
Carolina Mattress Guild mattresses are recommended by 38% of owners on GoodBed (based on 120 ratings + 47 reviews).
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Hi Anne! Glad to hear that you and your kitties have found your "just right" mattress :) Thank you for buying American, and welcome to the CMG family!
We're glad to hear that the comfort level of the Energy is just right for you! It can be really difficult to pick out a mattress (especially the first time!) so it's great that you were able to find your comfort preference and that it has lived up to your expectations.
Speaking to your sagging edge issue, that can happen to a certain extent over time and with habitual / repeated wear like you describe, but it shouldn't be all that severe. The Energy is actually foam-encased to prevent that issue specifically. Have you measured how far it dips, or taken a picture of the sagging? If it is 2" or more of a slant, or if you can tell from the picture that it's a sharp drop-off, you should be able to speak with the DFW you purchased it from and have them start a warranty claim for you.
And if you're not covered under warranty for whatever reason, a mattress topper (even a thin one) is a great way to flatten out the surface of the bed under the sheets :)
We're so glad that the Radiant Firm ended up being the perfect mattress for you, and even happier to hear that our Customer Service team was able to help you work with Sleepy's and make your life a little easier!
We love to hear stories like this, and we're ecstatic that you're so pleased with your mattress and with CMG. Please keep us updated on how your mattress is treating you (you can like us on Facebook or follow us on Twitter to interact more easily!) and if there's anything else we can assist you with!
Welcome to the CMG family :)
That's great to hear, Brandon! So glad that you're loving your Peaceful and that the folks at Mattress Outlet were easy to work with! Thank you for buying American, and welcome to the CMG family! :)
Glad to hear that you're loving your Caress, Sue!
Hi Harper --
Thank you so much for the kind words! We're so happy to hear that Cool Coil is a great match for you and that you're enjoying the latex! Thank you for buying American, and welcome to the CMG family!
Anatole, we're so happy that you had a great experience with our brand! We work hard to make an eco-friendly, made in America product that mattress shoppers can see the value in. We appreciate your kind words, and welcome to the CMG family! Please do update us on the durability after you've had it for a while!
Thank you so much for posting your review as it's own piece! We love to hear stories about great experiences like yours and we're so happy that you're pleased with your Caress! Welcome to the CMG family!
We're so happy to hear that you're positive about the purchase of your Caress! Hopefully it turns out to be a great one for you. We completely understand your guarded optimism, it must be hard to put your trust in a bedding company after the experiences that you've had. Remember, if your bed does start to sag or display any sort of manufacturer's defect that you're uncomfortable with, go back to Rooms to Go. They will send a representative out to look at your mattress and if it is a true defect, they will take care of replacing it for you at no cost to you. We don't think you'll have that problem, though! Enjoy your new mattress!
Marketing and Sales Support
John, we're so happy to hear that you're loving your Essence! We appreciate your business and thank you for the kind words!
I'm so sorry to hear of the issues that you've experienced with your mattresses. I assure you that yours is not a normal case, and as such, I have forwarded your message along to our quality control department so that they are aware such situations are occurring. Thank you for writing in.
I am so sorry to hear of the issues that you've been experiencing with your CMG mattress. Since you're in Georgia, I assume that you purchased your bed from Rooms to Go? If that is the case, then you mattress should still be under warranty, and if indeed your sag is greater than 1.5", you should qualify for a warranty claim. I would absolutely recommend that you contact them with the information you've posted here so that they can get that going for you.
Once again, I apologize for the unfortunate experience that you have had.
Hi Mandy -- I'm sorry to hear that you're unhappy with your Pine Ridge Firm mattress set. Have you contacted the store where you purchased your set to see if they would send out an inspector to take a look at it? It sounds as though it might be an issue that is covered under our warranty.
I'm so sorry to hear of the issues that you experienced with your Hampton Plush, but I am glad that you found a solution that worked for you. Please accept our sincerest apologies as this is not common of our mattresses and we strive to create durable products that we are proud of.
Thank you for sharing your feedback with us.
Hi Kathy -- It does sound like the issue that you're experiencing is a manufacturer's defect that would be covered under our warranty.
Has Sleepy's customer service told you why they have not yet sent someone out to inspect your mattress? This is typically the first step in getting the warranty-replacement process going.
If you'd like, feel free to send an email to info [at] carolinamattressguild [dot] com with detailed information on where you purchased, the contacts that you've had with Sleepy's thus far, and anything else that is relevant to your case (pictures are always helpful) and they would be able to look into the situation for you.
Carolina Mattress Guild is a mattress manufacturer founded in 1991 that is based in Thomasville, NC the United States.
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