I tried to exchange or get my money back after I purchased

No one in customer service was helpful. They sent papers for me to measure the mattress and wanted pictures of the mattress, yet, I was told that they just couldn't help me. I slept on a wonderful temper pedic, but my ex got that mattress. So, I bought my own. It has been uncomfortable from the very start. Now, after 7 yrs, I have back pain, sleepless nights and just plain dislike for this product. I bought direct, online, thinking I was getting the exact same one I had while married....It Was NOT!!!!

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Cons:
  • Customer Service
  • Overall Support
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
(Other)

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$5,000 (Queen) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Much too hard