Close button Close Menu

Terrible Customer Care

  • Selection: Very poor
  • Service: Very poor
Cons:
Customer Service
Delivery Speed

Posted by Devin from Lake Worth, FL on July 2, 2020

Think twice about ordering a mattress from dreamcloud, if you look up their reviews as a company they are terrible. I personally ordered a queen on Memorial Day 2020 and still have yet to receive it. Contacting their customer service is nearly impossible, 50+ min hold on the phone, 2 hour wait for chat, and no response to emails. I was promised 14 business days for delivery from date of purchase, lie. They are still advertising that same timeframe to new customers, Resident Home does not care about their customers.


    Add Comment