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Mattress Firm has 44 ratings and 16 reviews on GoodBed.
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Top Brands Mattress Firm


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Available Products Mattress Firm

Mattress Firm carries the following products. Select a brand below to view the models carried by this retailer:

  • 8.5/10
    (34 models)
  • 8.3/10
    (48 models)
  • 8.3/10
    (16 models)
  • 8.3/10
    (22 models)
  • 7.9/10
    (6 models)
  • 7.9/10
    (12 models)
  • 7.6/10
    (17 models)
  • 7.6/10
    (4 models)
  • 7.2/10
    (43 models)
  • No Rating
    (6 models)
  • 8.7/10
    (28 models)
  • 8.4/10
    (1 model)
  • 8.3/10
    (45 models)
  • 8.0/10
    (7 models)
  • 7.9/10
    (2 models)
  • 7.9/10
    (2 models)
  • 7.7/10
    (2 models)
  • 7.7/10
    (8 models)
  • 7.7/10
    (5 models)
  • 7.5/10
    (5 models)
  • 7.4/10
    (4 models)
  • 7.3/10
    (4 models)
  • 7.3/10
    (8 models)
  • No Rating
    (11 models)
  • No Rating
    (1 model)
  • No Rating
    (1 model)
  • No Rating
    (2 models)
  • 7.8/10
    (3 models)
  • 7.6/10
    (7 models)
  • 7.5/10
    (3 models)
  • 7.5/10
    (16 models)
  • No Rating
    (3 models)
  • 7.9/10
  • 8.2/10
  • 7.4/10
  • 8.7/10
  • 8.7/10
  • 7.7/10

Popular Models Carried by Mattress Firm

Expand all model details  

Stores Mattress Firm

Store Name City State Reviews
Mattress Firm Pembroke Pines FL 5.0
(1 rating + 1 review)
Mattress Firm Kennesaw GA 5.0
(1 rating + 1 review)
Mattress Firm Corpus Christi TX 5.0
(1 rating + 1 review)
Mattress Firm Naples FL 4.0
(1 rating + 1 review)
Mattress Firm Irving TX 4.0
(1 rating + 1 review)
Mattress Firm West Chester Township OH 2.0
(1 rating + 1 review)
Mattress Firm Leesburg FL 1.33333333333
(3 ratings + 1 review)
Mattress Firm Port Richey FL 1.0
(1 rating + 1 review)
Mattress Firm Florence KY 1.0
(1 rating + 1 review)
Mattress Firm Johnson City TN 1.0
(1 rating + 1 review)

See all Mattress Firm stores →

Reviews Mattress Firm

Mattress Firm is recommended by 32% of mattress shoppers on GoodBed (based on 44 ratings + 16 reviews).

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Review Summary Mattress Firm

Brand Rating What's this?

7.2

Want to read what Mattress Firm owners are saying in their own words?

See all 16 Mattress Firm reviews »


Praise

Not enough praise for Mattress Firm to provide a meaningful summary.

Complaints

Not enough complaints for Mattress Firm to provide a meaningful summary.

Most Recent Reviews Mattress Firm

  • Selection: Thumbs-up
  • Prices: Thumbs-up
  • Expertise: Thumbs-up
  • Service: Thumbs-up
Pros:

Customer Service
Location Convenience
Product Selection

Customer Service
Location Convenience
Product Selection

Cons:

None

None

Kevin, our sales associate was so good, we ended up purchasing a Tempur-Pedic King size mattress with an adjustable frame, even though we had intended to shop around.


  • Selection: Thumbs-down
  • Prices: Thumbs-down
  • Expertise: Thumbs-down
  • Service: Thumbs-down
Pros:

None

None

Cons:

Communication
Customer Service
Return Policy

Communication
Customer Service
Return Policy

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get my money back. It has now been over a month and no refund. I've enlisted the help of the Better Business Bureau and noticed I'm not alone in finding this store as having extremely poor customer service after the sale is made.


  • Selection: Don't care
  • Prices: Don't care
  • Expertise: Don't care
  • Service: Thumbs-down
Pros:

None

None

Cons:

Product Quality
Return Policy
Warranty Claims

Product Quality
Return Policy
Warranty Claims

This company sells products then refuses to replace them when they break. I called the warranty dept. but was told that they don't stand behind their merchandise. I called the factory but found out they were in the process of going out of business.


  • Selection: Thumbs-up
  • Prices: Thumbs-up
  • Expertise: Thumbs-up
  • Service: Thumbs-up
Pros:

Customer Service
Expertise
Price
Product Selection
Professionalism

Customer Service
Expertise
Price

Cons:

None

None

I had been shopping for a soft pillowtop for weeks and could not find anything I could afford! I called this store, in Calallen, and spoke to Anthony. After the phone call I was sure he knew what I wanted and I drove to the store. Anthony was incredibly helpful, was tuned in to what I was looking for and helpful keeping me inside my budget! Not once did he suggest products outside of my budget! This was definitely an awesome buying experience!!


  • Selection: Thumbs-up
  • Prices: Thumbs-down
  • Expertise: Thumbs-up
  • Service: Thumbs-down
Pros:

Promotions

Promotions

Cons:

Communication
Customer Service
Delivery Service

Communication
Customer Service
Delivery Service

My sales person was very helpful, but seemed very unfamiliar with how the state fair ran anything. He lived in Fl and was just in for the fair. Lots of mix ups!! When laying on one of the beds at the fair, I laid in something very wet. I think someone had spilt beer on the mattress and my shirt and head was wet upon getting off the bed. I was told by the sales rep before purchase that he could deliver next day. After the purchase was made I was then told that the earliest they could deliver would be 3 days after purchase, "Next Day Delivery" was not true in this case. Once delivery was set up and the delivery window came and went and no one showed up, I had to call to find out they didn’t have my mattress in stock evidently. A phone call to tell me know that before I waited many hours would have been nice. So essentially I did not get the mattress until 4 days after purchase. Delivery people seemed very rushed and they were so rushed they forgot part of my delivery, which I then had to go pick up myself. For spending over 7,000.00 on a bed, I truly expected to have better CS. I have talked to my sales rep about my bed not really being what I expected, it is very firm, but he has stated I needed to give it more time. I have read on your website to give it at least 30 days, so I will, but I am a bit leery as to how the 1 year guarantee will hold up after the way the purchase and delivery went. Not a very happy Mattress Firm buyer at this point although the sales rep upgraded my bed frame to a wirless remote intead of the remote I purchased with the wire. I appreciated that, but I was still disappointed in missing plans for 2 nights waiting on a bed to be delivered.


  • Selection: Thumbs-up
  • Prices: Thumbs-up
  • Expertise: Thumbs-down
  • Service: Thumbs-down
Pros:

Localness
Location Convenience
Store Cleanliness

Localness
Location Convenience
Store Cleanliness

Cons:

Recommendations
Return Policy
Warranty Claims

Recommendations
Return Policy
Warranty Claims

After five months my Serta icomfort mattress no longer offers support and sags where you sleep. I was going to purchase a Temperpedic brand when I went into the Mattress Firm store. The salesman, Ken recommended the Serta, saying it was a firmer, more supportive bed, and costs less.
After four months the bed has lost any of the support it had and the foam sags when you lay on it. I paid $25.00 to have the bed inspected and all they did was lay a string across the bed. I asked the inspector to push on the areas where I sleep and you can feel the difference in the foams support. He said no "all I do is measure the sag".( was only 1/2" and must be 3/4" and I had been out of the bed more then 7 hours)
I explaided that you are missing the point, the foam has become soft and gives-in and offers no support. It's like sleeping on a old hotel bed, and this is only after four months.
Mattress Firm says comfort is not a warranty issue. The service rep told me to contact Serta. Serta told me that they do not deal with the issue and I need to contact the store.


  • Selection: Don't care
  • Prices: Don't care
  • Expertise: Don't care
  • Service: Don't know
Pros:

None