Close button Close Menu

Mattress Firm Mattress Store Reviews

85
Shopper Rating
143 ratings + 77 reviews
SHARE

What Shoppers Are Saying Mattress Firm

You are currently viewing the Mattress Firm reviews page.
Be sure to visit the Mattress Firm profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Firm

Praise

People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure, Professionalism and Product Selection.

  • Service
    84%

    Customer Service
    Sales Pressure
    Professionalism
    Delivery Service
    Shopping Efficiency

  • Expertise
    44%
  • Selection
    22%

    Product Selection

People who are unhappy with Mattress Firm sometimes praise Other Features.

Complaints

People who are unhappy with Mattress Firm frequently complain about Customer Service, Transparency, Product Quality and Warranty Claims.

  • Service
    84%

    Customer Service
    Transparency
    Warranty Claims
    Return Policy
    Delivery Service
    Sales Pressure

  • Selection
    28%

    Product Quality

Most helpful positive review

HIGHLY RECOMMEND SUNNY

THANK YOU so much to Sunny and Larry for helping me exchange a newly purchased mattress and for their expertise and patience. They made this experience easy and a pleasure! Read more »

Ms. P from Huntsville, AL

Most helpful negative review

I have been in mattress firm in Dalton Georgia five times...

I have been in mattress firm in Dalton Georgia five times has some friends and coworkers that I worked with to come in store and every time they were out of the body pillow but they advertise it for eight bucks I think this is a gimmick And telling fri... Read more »

Ann from Rocky Face, GA


Do you have something to say about Mattress Firm? Write a Review!

Ratings Breakdown Mattress Firm Reviews

Summary % Praising % Complaining
Service

49%
Customer Service, Sales Pressure, Professionalism, Delivery Service
40%
Customer Service, Transparency, Warranty Claims, Return Policy
Selection

14%
Product Selection
13%
Product Quality
Expertise

26%
4%
Other Features

9%
1%

Reviews Mattress Firm

Do you have a Mattress Firm mattress? Write a Review!

Mattress Firm Reviews
Ratings
Ratings


(based on 143 ratings + 77 reviews)

  • 5 stars
    (36)
  • 4 stars
    (5)
  • 3 stars
    (4)
  • 2 stars
    (8)
  • 1 star  
    (24)
Recommendations
Recommendations 79 of 143 ratings would recommend Mattress Firm to a friend

  • Selection: Fair
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Return Policy
Transparency

by Clifford from Chico, CA on Dec 14, 2020


  • Service: Very poor
Pros:
None
Cons:
Transparency

by Sheila M from Mc Kinney, TX on Dec 6, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
None

by Ellen from Medford, NY on Nov 14, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Professionalism
Cons:
None

by Kat from Redding, CA on Oct 18, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None

by Bev from Shirley, NY on Oct 17, 2020


  • Selection: Good
  • Expertise: Excellent
  • Service: Very poor
Pros:
None
Cons:
Manufacturer Service
Responsiveness


  • Selection: Good
  • Expertise: Poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Sales Pressure
Transparency

by tonya from Houston, TX on Aug 27, 2020


  • Selection: Good
  • Expertise: Good
  • Service: Poor
Pros:
None
Cons:
Sales Pressure
Overall Value

by Luna from Chula Vista, CA on Aug 24, 2020


  • Selection: Good
  • Expertise: Good
Pros:
None
Cons:
Product Information

by Kelly from Tarlton, OH on Jul 9, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Transparency

by Ann from Rocky Face, GA on Jun 24, 2020


  • Service: Very poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency

by John from Savannah, GA on May 12, 2020


  • Selection: Very poor
  • Expertise: Fair
Pros:
None
Cons:
Customer Service

by robert o from Godfrey, IL on Apr 14, 2020


  • Selection: Good
  • Expertise: Fair
Pros:
None
Cons:
Product Quality


  • Selection: Good
  • Expertise: Good
Pros:
None
Cons:
Product Consistency


  • Selection: Good
  • Expertise: Good
Pros:
Expertise
Professionalism
Cons:
None

by Johanna from New York, NY on Mar 1, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Fair
Pros:
None
Cons:
Transparency
Warranty Claims

by Sonny from Hempstead, NY on Feb 15, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Cons:
None

by Kyt from Pottstown, PA on Jan 5, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service

by Wendy from West Jordan, UT on Jan 5, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Shopping Efficiency
Cons:
None

by Joey from Concord, CA on Dec 14, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Product Selection
Cons:
None

by Ernie & from Port Charlotte, FL on Dec 9, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Kimberley from Quakertown, PA on Dec 6, 2019


  • Selection: Good
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Price
Product Quality
Overall Value


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Jamie from Raymond, NH on Nov 4, 2019


    Pros:
    None
    Cons:
    Customer Service
    Professionalism


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Price
    Cons:
    None

    by Theresa from Roselle Park, NJ on Oct 26, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Poor
    Pros:
    None
    Cons:
    Delivery Service

    by Josh from Ellicott City, MD on Sep 11, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Shopping Efficiency
    Cons:
    None

    by Ms. P from Huntsville, AL on Sep 11, 2019


    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Bill from Albuquerque, NM on Aug 13, 2019


    • Selection: Very poor
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Product Quality
    Transparency
    Overall Value

    by Romane from Silver Spring, MD on Jul 31, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Recommendations
    Cons:
    None

    by Victoria from Stafford, VA on Jul 24, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Martha J from Augusta, GA on Jul 7, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Professionalism
    Cons:
    None

    by Bettye W from Fuquay Varina, NC on Jun 10, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Information
    Sales Pressure
    Cons:
    None

    by Robert from La Canada Flintridge, CA on Jun 5, 2019


    • Selection: Excellent
    • Expertise: Good
    • Service: Good
    Pros:
    None
    Cons:
    Product Consistency

    by Kelly from Fort Walton Beach, FL on Jun 2, 2019


    • Selection: Poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    None
    Cons:
    Product Information
    Product Quality

    by Shari from Maywood, IL on May 14, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Expertise
    ↓ See More ↓
    Shopping Efficiency
    Cons:
    None

    by Natalie R from Framingham, MA on Mar 18, 2019


    • Selection: Good
    • Expertise: Good
    • Service: Good
    Pros:
    Product Selection
    Sales Pressure
    Cons:
    None

    by Will from Lisbon Falls, ME on Feb 21, 2019


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Sales Pressure
    Cons:
    None

    by Greta from Birmingham, AL on Feb 18, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Shopping Efficiency
    Cons:
    None

    by Nina from Palm Coast, FL on Feb 7, 2019


    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Tammy from Ashland, OH on Jan 13, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Selection
    Cons:
    None

    by Kevin from Ellabell, GA on Oct 23, 2018


    • Selection: Good
    • Expertise: Good
    • Service: Excellent
    Pros:
    Delivery Service
    Product Information
    Sales Pressure
    Cons:
    None

    by Nancy from Washington, VA on Oct 23, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    ↓ See More ↓
    Sales Pressure
    Overall Value
    Cons:
    None

    by Diane from Longmeadow, MA on Sep 5, 2018


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Susan from Hilton Head Island, SC on Aug 11, 2018


    • Selection: Fair
    • Expertise: Poor
    • Service: Fair
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed

    by Sl from East Lansing, MI on Jul 29, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Cindy from Tucson, AZ on Jul 10, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Millie from Fort Worth, TX on Jul 6, 2018


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Lisa M from Phoenix, AZ on Jun 4, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Sales Pressure
    Overall Value
    Cons:
    None

    by Ethel from Wasilla, AK on Mar 13, 2018


    • Selection: Good
    • Expertise: Good
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Quality
    Repairs

    by Blake from Saint Louis, MO on Feb 5, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Product Selection
    Cons:
    None

    by Frank from Dunnellon, FL on Dec 5, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    None
    Cons:
    None


    • Selection: Fair
    • Expertise: Poor
    • Service: Poor
    Pros:
    None
    Cons:
    Customer Service
    Issue Resolution
    Sales Pressure

    by TJ M from Albuquerque, NM on Sep 16, 2017


    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Sales Pressure

    by Paula from Louisville, KY on Sep 3, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Price
    Product Selection
    Cons:
    None

    by dave from Albuquerque, NM on Aug 15, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by cindy from Ocean Park, WA on May 23, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Price
    Cons:
    None

    by Dave from Hixson, TN on Feb 9, 2017


    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Price

    by Mary from Key West, FL on Nov 4, 2016


    • Prices:
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    Cons:
    None

    by Charles from Spring Hill, FL on Sep 24, 2015


    • Prices:
    Pros:
    Price
    Overall Value
    Cons:
    None

    by Patrick from Orlando, FL on Aug 23, 2015


    • Prices:
    Pros:
    Customer Service
    Location Convenience
    Product Selection
    Cons:
    None

    by Deborah H from Casselberry, FL on Feb 6, 2015


    • Prices:
    Pros:
    None
    Cons:
    Communication
    Customer Service
    Return Policy

    by Lucille from Kingsport, TN on Jan 8, 2015


    • Prices:
    Pros:
    None
    Cons:
    Product Quality
    Return Policy
    Warranty Claims


    • Prices:
    Pros:
    Customer Service
    Expertise
    Price
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Pzl M from Corpus Christi, TX on Nov 30, 2013


    • Prices:
    Pros:
    Promotions
    Cons:
    Communication
    Customer Service
    Delivery Service

    by Sophia N from Burleson, TX on Oct 23, 2013


    • Prices:
    Pros:
    Localness
    Location Convenience
    Store Cleanliness
    Cons:
    Recommendations
    Return Policy
    Warranty Claims

    by Mike D from New Braunfels, TX on May 29, 2013


    • Prices:
    Pros:
    None
    Cons:
    Warranty Claims

    by Dana O from Afton, TN on Apr 9, 2013


      Pros:
      Localness
      Cons:
      Professionalism
      Warranty Claims

      by Lori S from Saint Petersburg, FL on Mar 28, 2013


      • Selection: Fair
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      None
      Cons:
      Customer Service

      by B T from Florence, KY on Dec 17, 2012


      • Selection: Good
      • Expertise: Excellent
      • Service: Excellent
      Pros:
      Communication
      Cons:
      Delivery Speed
      Issue Resolution

      Update (11/14/12):
      I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

      Original Review (11/3/12):


      • Selection: Very poor
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      None
      Cons:
      Customer Service
      Product Quality
      Warranty Claims

      by Laura J from Colorado Springs, CO on Sep 6, 2012


      • Selection: Poor
      • Expertise: Poor
      • Service: Poor
      Pros:
      Location Convenience
      Product Selection
      Cons:
      Product Quality
      Warranty Claims

      by Jimmy J from West Chester, OH on Apr 1, 2012


      • Selection: Fair
      • Expertise: Fair
      • Service: Excellent
      Pros:
      Customer Service
      Delivery Service
      Price
      Cons:
      Product Selection

      by Tula B from Minneapolis, MN on Mar 27, 2012


      • Selection: Poor
      • Expertise: Very poor
      • Service: Poor
      Pros:
      Store Cleanliness
      Cons:
      Sales Pressure
      Transparency
      Warranty Claims

      by Wendy P from Tavares, FL on Nov 24, 2011


      • Selection: Excellent
      • Expertise: Excellent
      • Service: Excellent
      Pros:
      Customer Service
      Delivery Service
      Issue Resolution
      ↓ See More ↓
      Product Selection
      Professionalism
      Sales Pressure
      Store Cleanliness
      Cons:
      None

      by K. P from Acworth, GA on Feb 20, 2011


      • Selection: Fair
      • Expertise: Very poor
      • Service: Very poor
      Pros:
      Location Convenience
      Store Appearance
      Cons:
      Product Quality
      Professionalism
      Transparency

      What size of bed are you looking for?

      Not sure? Go to Mattress Size Guide