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Mattress Firm Mattress Store Reviews

87
Shopper Rating
129 ratings + 67 reviews
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What Shoppers Are Saying Mattress Firm

You are currently viewing the Mattress Firm reviews page.
Be sure to visit the Mattress Firm profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Firm

Praise

People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure, Product Selection and Professionalism.

  • Service
    86%

    Customer Service
    Sales Pressure
    Professionalism
    Delivery Service
    Shopping Efficiency

  • Expertise
    48%
  • Selection
    24%

    Product Selection

People who are unhappy with Mattress Firm sometimes praise Other Features.

Complaints

People who are unhappy with Mattress Firm frequently complain about Customer Service, Product Quality and Warranty Claims.

  • Service
    88%

    Customer Service
    Warranty Claims
    Transparency
    Delivery Service

  • Selection
    36%

    Product Quality

Most helpful positive review

HIGHLY RECOMMEND SUNNY

THANK YOU so much to Sunny and Larry for helping me exchange a newly purchased mattress and for their expertise and patience. They made this experience easy and a pleasure! Read more »

—Ms. P from Huntsville, AL

Most helpful negative review

I should have read the reviews before purchase

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get m... Read more »

—Lucille from Kingsport, TN

Do you have something to say about Mattress Firm? Write a Review!

Ratings Breakdown Mattress Firm Reviews

Summary % Praising % Complaining
Service

54%
Customer Service, Sales Pressure, Professionalism, Delivery Service
37%
Customer Service, Warranty Claims, Transparency, Delivery Service
Selection

16%
Product Selection
15%
Product Quality
Expertise

30%
3%
Other Features

10%
0%

Reviews Mattress Firm

Do you have a Mattress Firm mattress? Write a Review!

Mattress Firm Reviews
Ratings
Ratings


(based on 129 ratings + 67 reviews)

  • 5 stars
    (34)
  • 4 stars
    (5)
  • 3 stars
    (3)
  • 2 stars
    (7)
  • 1 star  
    (18)
Recommendations
Recommendations 73 of 129 ratings would recommend Mattress Firm to a friend

“HIGHLY RECOMMEND SUNNY”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Shopping Efficiency
Cons:
None

by Ms. P from Huntsville, AL on Sep 11, 2019

“I should have read the reviews before purchase”

  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Return Policy

by Lucille from Kingsport, TN on Jan 8, 2015

“Second time the bed needs to be replaced but store refuses ”

  • Prices:
Pros:
None
Cons:
Product Quality
Return Policy
Warranty Claims
1 Comment

by Ken on Dec 23, 2014

“Awful management”

  • Service: Very poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency

by John from Savannah, GA on May 12, 2020

“Only reason we stopped by was because of the COVID 19 ......”

  • Selection: Very poor
  • Expertise: Fair
Pros:
None
Cons:
Customer Service

by robert o from Godfrey, IL on Apr 14, 2020

“Nothing special”

  • Selection: Good
  • Expertise: Fair
Pros:
None
Cons:
Product Quality

by Davey on Apr 4, 2020

“Store was ok but we bought an expensive mattress that we hat”

  • Selection: Good
  • Expertise: Good
Pros:
None
Cons:
Product Consistency

by Denise on Mar 17, 2020

“Good service”

  • Selection: Good
  • Expertise: Good
Pros:
Expertise
Professionalism
Cons:
None

by Johanna from New York, NY on Mar 1, 2020

“I'll never buy another mattress from this store”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Fair
Pros:
None
Cons:
Transparency
Warranty Claims

by Sonny from Hempstead, NY on Feb 15, 2020

“No knowledge of products.”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service

by Wendy from West Jordan, UT on Jan 5, 2020

“My new bed is fabulous!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Cons:
None

by Kyt from Pottstown, PA on Jan 5, 2020

“best mattress for the elderly!”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Shopping Efficiency
Cons:
None

by Joey from Concord, CA on Dec 14, 2019

“Nice folks with friendly attitude. Kyle was knowledgeable.”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Product Selection
↓ See More ↓
Cons:
None

by Ernie & from Port Charlotte, FL on Dec 9, 2019

“MATT GINSBURG makes your dreams come true, literally!!!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Kimberley from Quakertown, PA on Dec 6, 2019

“Great Experience/ Knowledgable Staff”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Jamie from Raymond, NH on Nov 4, 2019

“Beware of Bluffton Mattress Firm”

    Pros:
    None
    Cons:
    Customer Service
    Professionalism
    1 Comment

    by Virginia from Okatie, SC on Oct 31, 2019

    “Great prices”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Price
    Cons:
    None

    by Theresa from Roselle Park, NJ on Oct 26, 2019

    “Delivery system is a circus”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Poor
    Pros:
    None
    Cons:
    Delivery Service

    by Josh from Ellicott City, MD on Sep 11, 2019

    “Very professional service and knowledge of the product. H...”

    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Bill from Albuquerque, NM on Aug 13, 2019

    “We went into the store via sales promotion and ended up p...”

    • Selection: Very poor
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Product Quality
    Transparency
    Overall Value

    by Romane from Silver Spring, MD on Jul 31, 2019

    “Just the right fit!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Recommendations
    Cons:
    None

    by Victoria from Stafford, VA on Jul 24, 2019

    “Great customer care”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Martha J from Augusta, GA on Jul 7, 2019

    “Everything was perfect!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Professionalism
    Cons:
    None

    by Bettye W from Fuquay Varina, NC on Jun 10, 2019

    “Really great experience -- great information, no pressure!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Information
    Sales Pressure
    Cons:
    None

    by Robert from La Canada Flintridge, CA on Jun 5, 2019

    “Good experience”

    • Selection: Excellent
    • Expertise: Good
    • Service: Good
    Pros:
    None
    Cons:
    Product Consistency

    by Kelly from Fort Walton Beach, FL on Jun 2, 2019

    “Mark the mattress EXPERT...told us how wonderful the matt...”

    • Selection: Poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    None
    Cons:
    Product Information
    Product Quality

    by Shari from Maywood, IL on May 14, 2019

    “Found my dream bed”

    • Prices:
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    ↓ See More ↓
    Cons:
    None

    by Charles from Spring Hill, FL on Sep 24, 2015

    “Bought mattress from Matress Firm Natick, MA”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Expertise
    ↓ See More ↓
    Shopping Efficiency
    Cons:
    None

    by Natalie R from Framingham, MA on Mar 18, 2019

    “Nice Salespeople”

    • Selection: Good
    • Expertise: Good
    • Service: Good
    Pros:
    Product Selection
    Sales Pressure
    Cons:
    None

    by Will from Lisbon Falls, ME on Feb 21, 2019

    “Alex led me right away to the mattresses that I would like”

    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Sales Pressure
    Cons:
    None

    by Greta from Birmingham, AL on Feb 18, 2019

    “Mike Desroches was a great salesman, he was very, very he...”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Shopping Efficiency
    Cons:
    None

    by Nina from Palm Coast, FL on Feb 7, 2019

    “New bed set”

    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Tammy from Ashland, OH on Jan 13, 2019

    “Pleasant experience”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Dennis R on Dec 14, 2018

    “Poor Customer Service”

    • Prices:
    Pros:
    Promotions
    Cons:
    Communication
    Customer Service
    Delivery Service

    by Sophia N from Burleson, TX on Oct 23, 2013

    “This particular Mattress Firm was very good.”

    • Selection: Good
    • Expertise: Good
    • Service: Excellent
    Pros:
    Delivery Service
    Product Information
    Sales Pressure
    ↓ See More ↓
    Cons:
    None

    by Nancy from Washington, VA on Oct 23, 2018

    “Under new management”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Selection
    Cons:
    None

    by Kevin from Ellabell, GA on Oct 23, 2018

    “Javil is THE BEST”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    ↓ See More ↓
    Sales Pressure
    Overall Value
    Cons:
    None

    by Diane from Longmeadow, MA on Sep 5, 2018

    “Sean did a great job. I was his first customer .”

    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Susan from Hilton Head Island, SC on Aug 11, 2018

    “Do yourself a favor and shop elsewhere.”

    • Selection: Fair
    • Expertise: Poor
    • Service: Fair
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed

    by Sl from East Lansing, MI on Jul 29, 2018

    “Great salesperson!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Cindy from Tucson, AZ on Jul 10, 2018

    “This mattress is just magic”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Millie from Fort Worth, TX on Jul 6, 2018

    “Ron and Hitesh in Anthem Arizona store were very helpful!!!”

    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Lisa M from Phoenix, AZ on Jun 4, 2018

    “Great sales staff!!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Sales Pressure
    Overall Value
    Cons:
    None

    by Ethel from Wasilla, AK on Mar 13, 2018

    “GO SOMEWHERE ELSE”

    • Selection: Good
    • Expertise: Good
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Quality
    Repairs

    by Blake from Saint Louis, MO on Feb 5, 2018

    “I had the best experience when purchasing my new mattress .”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Product Selection
    Cons:
    None

    by Frank from Dunnellon, FL on Dec 5, 2017

    “just a great experience over all, went back and purchased...”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    None
    Cons:
    None

    by Theresa on Nov 17, 2017

    “Dishonest”

    • Selection: Fair
    • Expertise: Poor
    • Service: Poor
    Pros:
    None
    Cons:
    Customer Service
    Issue Resolution
    Sales Pressure
    ↓ See More ↓

    by TJ M from Albuquerque, NM on Sep 16, 2017

    “Very focused on making a sale.”

    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Sales Pressure

    by Paula from Louisville, KY on Sep 3, 2017

    “Best selection with great price”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Price
    Product Selection
    ↓ See More ↓
    Cons:
    None

    by dave from Albuquerque, NM on Aug 15, 2017

    “The sale person is very help and answer all of our questi...”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by cindy from Ocean Park, WA on May 23, 2017

    “Helpful Salesman, Great price, great delivery”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Price
    ↓ See More ↓
    Cons:
    None

    by Dave from Hixson, TN on Feb 9, 2017

    “Small town store”

    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Price

    by Mary from Key West, FL on Nov 4, 2016

    “Great deal and service”

    • Prices:
    Pros:
    Price
    Overall Value
    Cons:
    None

    by Patrick from Orlando, FL on Aug 23, 2015

    “Great Customer Service - They Really Do Want You to Sleep Happy”

    • Selection: Fair
    • Expertise: Fair
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Price
    ↓ See More ↓
    Cons:
    Product Selection

    by Tula B from Minneapolis, MN on Mar 27, 2012

    “Great service and selection at this location. ”

    • Prices:
    Pros:
    Customer Service
    Location Convenience
    Product Selection
    Cons:
    None

    by Deborah H from Casselberry, FL on Feb 6, 2015

    “Mattress Firm will not deal with Issue.”

    • Prices:
    Pros:
    Localness
    Location Convenience
    Store Cleanliness
    Cons:
    Recommendations
    Return Policy
    Warranty Claims

    by Mike D from New Braunfels, TX on May 29, 2013

    “Could not be more pleased!”

    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Issue Resolution
    ↓ See More ↓
    Product Selection
    Professionalism
    Sales Pressure
    Store Cleanliness
    Cons:
    None

    by K. P from Acworth, GA on Feb 20, 2011

    “Awesome buying experience!”

    • Prices:
    Pros:
    Customer Service
    Expertise
    Price
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Pzl M from Corpus Christi, TX on Nov 30, 2013

    “Here we go again!”

    • Prices:
    Pros:
    None
    Cons:
    Warranty Claims

    by Dana O from Afton, TN on Apr 9, 2013

    “Corrected Account”

    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Communication
    Cons:
    Delivery Speed
    Issue Resolution
    1 Comment

    by Barry R from Dallas, TX on Nov 3, 2012

    Update (11/14/12):
    I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

    Original Review (11/3/12):

    “Manager was arrogant, rude and dismissive!”

    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    Location Convenience
    Store Appearance
    Cons:
    Product Quality
    Professionalism
    Transparency
    1 Comment

    by Michelle P from West Palm Beach, FL on May 27, 2010

    “Financial nightmare”

    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service

    by B T from Florence, KY on Dec 17, 2012

    “Rip Off”

    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Product Quality
    Warranty Claims

    by Laura J from Colorado Springs, CO on Sep 6, 2012

    “Very deceptive store warranty experience”

    • Selection: Poor
    • Expertise: Poor
    • Service: Poor
    Pros:
    Location Convenience
    Product Selection
    Cons:
    Product Quality
    Warranty Claims

    by Jimmy J from West Chester, OH on Apr 1, 2012

    “Still bad”

      Pros:
      Localness
      Cons:
      Professionalism
      Warranty Claims

      by Lori S from Saint Petersburg, FL on Mar 28, 2013

      “Employee Turnover tells the tale”

      • Selection: Poor
      • Expertise: Very poor
      • Service: Poor
      Pros:
      Store Cleanliness
      Cons:
      Sales Pressure
      Transparency
      Warranty Claims

      by Wendy P from Tavares, FL on Nov 24, 2011

      “Not too confident.”

      • Selection: Good
      • Expertise: Fair
      • Service: Fair
      Pros:
      None
      Cons:
      Price
      Product Quality
      Overall Value

      by Leslie A from Bear, DE on Nov 26, 2019

      What size of bed are you looking for?

      Not sure? Go to Mattress Size Guide