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Mattress Firm Mattress Store Reviews

87
Shopper Rating
129 ratings + 67 reviews
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What Shoppers Are Saying Mattress Firm

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Be sure to visit the Mattress Firm profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Firm

Praise

People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure, Product Selection and Professionalism.

  • Service
    86%

    Customer Service
    Sales Pressure
    Professionalism
    Delivery Service
    Shopping Efficiency

  • Expertise
    48%
  • Selection
    24%

    Product Selection

People who are unhappy with Mattress Firm sometimes praise Other Features.

Complaints

People who are unhappy with Mattress Firm frequently complain about Customer Service, Product Quality and Warranty Claims.

  • Service
    88%

    Customer Service
    Warranty Claims
    Transparency
    Delivery Service

  • Selection
    36%

    Product Quality

Most helpful positive review

HIGHLY RECOMMEND SUNNY

THANK YOU so much to Sunny and Larry for helping me exchange a newly purchased mattress and for their expertise and patience. They made this experience easy and a pleasure! Read more »

Ms. P from Huntsville, AL

Most helpful negative review

I should have read the reviews before purchase

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get m... Read more »

Lucille from Kingsport, TN


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Ratings Breakdown Mattress Firm Reviews

Summary % Praising % Complaining
Service

54%
Customer Service, Sales Pressure, Professionalism, Delivery Service
37%
Customer Service, Warranty Claims, Transparency, Delivery Service
Selection

16%
Product Selection
15%
Product Quality
Expertise

30%
3%
Other Features

10%
0%

Reviews Mattress Firm

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Mattress Firm Reviews
Ratings
Ratings


(based on 129 ratings + 67 reviews)

  • 5 stars
    (34)
  • 4 stars
    (5)
  • 3 stars
    (3)
  • 2 stars
    (7)
  • 1 star  
    (18)
Recommendations
Recommendations 73 of 129 ratings would recommend Mattress Firm to a friend

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Shopping Efficiency
Cons:
None

by Ms. P from Huntsville, AL on Sep 11, 2019


  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Return Policy

by Lucille from Kingsport, TN on Jan 8, 2015


  • Prices:
Pros:
None
Cons:
Product Quality
Return Policy
Warranty Claims


  • Service: Very poor
Pros:
None
Cons:
Customer Service
Shopping Efficiency

by John from Savannah, GA on May 12, 2020


  • Selection: Very poor
  • Expertise: Fair
Pros:
None
Cons:
Customer Service

by robert o from Godfrey, IL on Apr 14, 2020


  • Selection: Good
  • Expertise: Fair
Pros:
None
Cons:
Product Quality


  • Selection: Good
  • Expertise: Good
Pros:
None
Cons:
Product Consistency


  • Selection: Good
  • Expertise: Good
Pros:
Expertise
Professionalism
Cons:
None

by Johanna from New York, NY on Mar 1, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Fair
Pros:
None
Cons:
Transparency
Warranty Claims

by Sonny from Hempstead, NY on Feb 15, 2020


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Delivery Service

by Wendy from West Jordan, UT on Jan 5, 2020


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Service
Cons:
None

by Kyt from Pottstown, PA on Jan 5, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Shopping Efficiency
Cons:
None

by Joey from Concord, CA on Dec 14, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Product Selection
Cons:
None

by Ernie & from Port Charlotte, FL on Dec 9, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

by Kimberley from Quakertown, PA on Dec 6, 2019


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None

by Jamie from Raymond, NH on Nov 4, 2019


    Pros:
    None
    Cons:
    Customer Service
    Professionalism


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Price
    Cons:
    None

    by Theresa from Roselle Park, NJ on Oct 26, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Poor
    Pros:
    None
    Cons:
    Delivery Service

    by Josh from Ellicott City, MD on Sep 11, 2019


    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Delivery Speed
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Bill from Albuquerque, NM on Aug 13, 2019


    • Selection: Very poor
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Product Quality
    Transparency
    Overall Value

    by Romane from Silver Spring, MD on Jul 31, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Recommendations
    Cons:
    None

    by Victoria from Stafford, VA on Jul 24, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Martha J from Augusta, GA on Jul 7, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Professionalism
    Cons:
    None

    by Bettye W from Fuquay Varina, NC on Jun 10, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Information
    Sales Pressure
    Cons:
    None

    by Robert from La Canada Flintridge, CA on Jun 5, 2019


    • Selection: Excellent
    • Expertise: Good
    • Service: Good
    Pros:
    None
    Cons:
    Product Consistency

    by Kelly from Fort Walton Beach, FL on Jun 2, 2019


    • Selection: Poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    None
    Cons:
    Product Information
    Product Quality

    by Shari from Maywood, IL on May 14, 2019


    • Prices:
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    Cons:
    None

    by Charles from Spring Hill, FL on Sep 24, 2015


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Expertise
    ↓ See More ↓
    Shopping Efficiency
    Cons:
    None

    by Natalie R from Framingham, MA on Mar 18, 2019


    • Selection: Good
    • Expertise: Good
    • Service: Good
    Pros:
    Product Selection
    Sales Pressure
    Cons:
    None

    by Will from Lisbon Falls, ME on Feb 21, 2019


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Sales Pressure
    Cons:
    None

    by Greta from Birmingham, AL on Feb 18, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Shopping Efficiency
    Cons:
    None

    by Nina from Palm Coast, FL on Feb 7, 2019


    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Tammy from Ashland, OH on Jan 13, 2019


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None


    • Prices:
    Pros:
    Promotions
    Cons:
    Communication
    Customer Service
    Delivery Service

    by Sophia N from Burleson, TX on Oct 23, 2013


    • Selection: Good
    • Expertise: Good
    • Service: Excellent
    Pros:
    Delivery Service
    Product Information
    Sales Pressure
    Cons:
    None

    by Nancy from Washington, VA on Oct 23, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Product Selection
    Cons:
    None

    by Kevin from Ellabell, GA on Oct 23, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Speed
    Expertise
    ↓ See More ↓
    Sales Pressure
    Overall Value
    Cons:
    None

    by Diane from Longmeadow, MA on Sep 5, 2018


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Susan from Hilton Head Island, SC on Aug 11, 2018


    • Selection: Fair
    • Expertise: Poor
    • Service: Fair
    Pros:
    None
    Cons:
    Customer Service
    Delivery Service
    Delivery Speed

    by Sl from East Lansing, MI on Jul 29, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by Cindy from Tucson, AZ on Jul 10, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Millie from Fort Worth, TX on Jul 6, 2018


    • Selection: Excellent
    • Expertise: Excellent
    Pros:
    Customer Service
    Cons:
    None

    by Lisa M from Phoenix, AZ on Jun 4, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Sales Pressure
    Overall Value
    Cons:
    None

    by Ethel from Wasilla, AK on Mar 13, 2018


    • Selection: Good
    • Expertise: Good
    • Service: Very poor
    Pros:
    None
    Cons:
    Product Quality
    Repairs

    by Blake from Saint Louis, MO on Feb 5, 2018


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Product Selection
    Cons:
    None

    by Frank from Dunnellon, FL on Dec 5, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    None
    Cons:
    None


    • Selection: Fair
    • Expertise: Poor
    • Service: Poor
    Pros:
    None
    Cons:
    Customer Service
    Issue Resolution
    Sales Pressure

    by TJ M from Albuquerque, NM on Sep 16, 2017


    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Sales Pressure

    by Paula from Louisville, KY on Sep 3, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Expertise
    Price
    Product Selection
    Cons:
    None

    by dave from Albuquerque, NM on Aug 15, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Expertise
    Cons:
    None

    by cindy from Ocean Park, WA on May 23, 2017


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Price
    Cons:
    None

    by Dave from Hixson, TN on Feb 9, 2017


    • Selection: Fair
    • Expertise: Fair
    • Service: Fair
    Pros:
    None
    Cons:
    Price

    by Mary from Key West, FL on Nov 4, 2016


    • Prices:
    Pros:
    Price
    Overall Value
    Cons:
    None

    by Patrick from Orlando, FL on Aug 23, 2015


    • Selection: Fair
    • Expertise: Fair
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Price
    Cons:
    Product Selection

    by Tula B from Minneapolis, MN on Mar 27, 2012


    • Prices:
    Pros:
    Customer Service
    Location Convenience
    Product Selection
    Cons:
    None

    by Deborah H from Casselberry, FL on Feb 6, 2015


    • Prices:
    Pros:
    Localness
    Location Convenience
    Store Cleanliness
    Cons:
    Recommendations
    Return Policy
    Warranty Claims

    by Mike D from New Braunfels, TX on May 29, 2013


    • Selection: Excellent
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Customer Service
    Delivery Service
    Issue Resolution
    ↓ See More ↓
    Product Selection
    Professionalism
    Sales Pressure
    Store Cleanliness
    Cons:
    None

    by K. P from Acworth, GA on Feb 20, 2011


    • Prices:
    Pros:
    Customer Service
    Expertise
    Price
    ↓ See More ↓
    Professionalism
    Cons:
    None

    by Pzl M from Corpus Christi, TX on Nov 30, 2013


    • Prices:
    Pros:
    None
    Cons:
    Warranty Claims

    by Dana O from Afton, TN on Apr 9, 2013


    • Selection: Good
    • Expertise: Excellent
    • Service: Excellent
    Pros:
    Communication
    Cons:
    Delivery Speed
    Issue Resolution

    Update (11/14/12):
    I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

    Original Review (11/3/12):


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    Location Convenience
    Store Appearance
    Cons:
    Product Quality
    Professionalism
    Transparency


    • Selection: Fair
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service

    by B T from Florence, KY on Dec 17, 2012


    • Selection: Very poor
    • Expertise: Very poor
    • Service: Very poor
    Pros:
    None
    Cons:
    Customer Service
    Product Quality
    Warranty Claims

    by Laura J from Colorado Springs, CO on Sep 6, 2012


    • Selection: Poor
    • Expertise: Poor
    • Service: Poor
    Pros:
    Location Convenience
    Product Selection
    Cons:
    Product Quality
    Warranty Claims

    by Jimmy J from West Chester, OH on Apr 1, 2012


      Pros:
      Localness
      Cons:
      Professionalism
      Warranty Claims

      by Lori S from Saint Petersburg, FL on Mar 28, 2013


      • Selection: Poor
      • Expertise: Very poor
      • Service: Poor
      Pros:
      Store Cleanliness
      Cons:
      Sales Pressure
      Transparency
      Warranty Claims

      by Wendy P from Tavares, FL on Nov 24, 2011


      • Selection: Good
      • Expertise: Fair
      • Service: Fair
      Pros:
      None
      Cons:
      Price
      Product Quality
      Overall Value

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