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Mattress Firm Mattress Store Reviews

86
Shopper Rating
103 ratings + 44 reviews
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What Shoppers Are Saying Mattress Firm

You are currently viewing the Mattress Firm reviews page.
Be sure to visit the Mattress Firm profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Firm

Praise

People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure and Product Selection.

  • Service
    79%

    Customer Service
    Sales Pressure
    Delivery Service

  • Expertise
    34%
  • Selection
    31%

    Product Selection

People who are unhappy with Mattress Firm sometimes praise Other Features.

Complaints

People who are unhappy with Mattress Firm frequently complain about Warranty Claims, Customer Service and Product Quality.

  • Service
    93%

    Warranty Claims
    Customer Service

  • Selection
    40%

    Product Quality

Most helpful positive review

Found my dream bed

Excellent service and price. Tried several beds, ended up with the Sealy Caversham. Made the purchase and had the bed the next day. Quick delivery and set up. No extra fees or issues. Couldn't be happier. Read more »

—Charles from Spring Hill, FL

Most helpful negative review

I should have read the reviews before purchase

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get m... Read more »

—Lucille from Kingsport, TN

Do you have something to say about Mattress Firm? Write a Review!

Ratings Breakdown Mattress Firm Reviews

Summary % Praising % Complaining
Service

52%
Customer Service, Sales Pressure, Delivery Service
39%
Warranty Claims, Customer Service
Selection

23%
Product Selection
16%
Product Quality
Expertise

23%
5%
Other Features

16%
0%

Reviews Mattress Firm

Do you have a Mattress Firm mattress? Write a Review!

Mattress Firm Reviews
Ratings


(based on 103 ratings + 44 reviews)

  • 5 stars
    (22)
  • 4 stars
    (4)
  • 3 stars
    (3)
  • 2 stars
    (3)
  • 1 star  
    (12)
Recommendations 57 of 103 ratings would recommend Mattress Firm to a friend

“I should have read the reviews before purchase”

  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Return Policy
0 Comments

by Lucille from Kingsport, TN on Jan 8, 2015

“Second time the bed needs to be replaced but store refuses ”

  • Prices:
Pros:
None
Cons:
Product Quality
Return Policy
Warranty Claims
1 Comment

by Ken on Dec 23, 2014

“Found my dream bed”

  • Prices:
Pros:
Customer Service
Delivery Speed
Expertise
↓ See More ↓
Cons:
None
0 Comments

by Charles from Spring Hill, FL on Sep 24, 2015

“Poor Customer Service”

  • Prices:
Pros:
Promotions
Cons:
Communication
Customer Service
Delivery Service
0 Comments

by Sophia N from Burleson, TX on Oct 23, 2013

“Good experience”

  • Selection: Excellent
  • Expertise: Good
  • Service: Good
Pros:
None
Cons:
Product Consistency
0 Comments

by Kelly from Fort Walton Beach, FL on Jun 2, 2019

“Mark the mattress EXPERT...told us how wonderful the matt...”

  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
None
Cons:
Product Information
Product Quality
0 Comments

by Shari from Maywood, IL on May 14, 2019

“Bought mattress from Matress Firm Natick, MA”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Expertise
↓ See More ↓
Shopping Efficiency
Cons:
None
0 Comments

by Natalie R from Framingham, MA on Mar 18, 2019

“Nice Salespeople”

  • Selection: Good
  • Expertise: Good
  • Service: Good
Pros:
Product Selection
Sales Pressure
Cons:
None
0 Comments

by Will from Lisbon Falls, ME on Feb 21, 2019

“Alex led me right away to the mattresses that I would like”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None
0 Comments

by Greta from Birmingham, AL on Feb 18, 2019

“Mike Desroches was a great salesman, he was very, very he...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None
0 Comments

by Nina from Palm Coast, FL on Feb 7, 2019

“New bed set”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
0 Comments

by Tammy from Ashland, OH on Jan 13, 2019

“Pleasant experience”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
0 Comments

by Dennis R on Dec 14, 2018

“This particular Mattress Firm was very good.”

  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
Delivery Service
Product Information
Sales Pressure
↓ See More ↓
Cons:
None
0 Comments

by Nancy from Washington, VA on Oct 23, 2018

“Under new management”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None
0 Comments

by Kevin from Ellabell, GA on Oct 23, 2018

“Javil is THE BEST”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Speed
Expertise
↓ See More ↓
Sales Pressure
Overall Value
Cons:
None
0 Comments

by Diane from Longmeadow, MA on Sep 5, 2018

“Sean did a great job. I was his first customer .”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Cons:
None
0 Comments

by Susan from Hilton Head Island, SC on Aug 11, 2018

“Do yourself a favor and shop elsewhere.”

  • Selection: Fair
  • Expertise: Poor
  • Service: Fair
Pros:
None
Cons:
Customer Service
Delivery Service
Delivery Speed
0 Comments

by Sl from East Lansing, MI on Jul 29, 2018

“Great salesperson!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
0 Comments

by Cindy from Tucson, AZ on Jul 10, 2018

“This mattress is just magic”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None
0 Comments

by Millie from Fort Worth, TX on Jul 6, 2018

“Ron and Hitesh in Anthem Arizona store were very helpful!!!”

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Cons:
None
0 Comments

by Lisa M from Phoenix, AZ on Jun 4, 2018

“Great sales staff!!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Sales Pressure
Overall Value
Cons:
None
0 Comments

by Ethel from Wasilla, AK on Mar 13, 2018

“GO SOMEWHERE ELSE”

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Product Quality
Repairs
0 Comments

by Blake from Saint Louis, MO on Feb 5, 2018

“I had the best experience when purchasing my new mattress .”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Selection
Cons:
None
0 Comments

by Frank from Dunnellon, FL on Dec 5, 2017

“just a great experience over all, went back and purchased...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None
0 Comments

by Theresa on Nov 17, 2017

“Dishonest”

  • Selection: Fair
  • Expertise: Poor
  • Service: Poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Sales Pressure
↓ See More ↓
0 Comments

by TJ M from Albuquerque, NM on Sep 16, 2017

“Very focused on making a sale.”

  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Sales Pressure
0 Comments

by Paula from Louisville, KY on Sep 3, 2017

“Best selection with great price”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Price
Product Selection
↓ See More ↓
Cons:
None
0 Comments

by dave from Albuquerque, NM on Aug 15, 2017

“The sale person is very help and answer all of our questi...”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None
0 Comments

by cindy from Ocean Park, WA on May 23, 2017

“Helpful Salesman, Great price, great delivery”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
↓ See More ↓
Cons:
None
0 Comments

by Dave from Hixson, TN on Feb 9, 2017

“Small town store”

  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Price
0 Comments

by Mary from Key West, FL on Nov 4, 2016

“Great Customer Service - They Really Do Want You to Sleep Happy”

  • Selection: Fair
  • Expertise: Fair
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
↓ See More ↓
Cons:
Product Selection
0 Comments

by Tula B from Minneapolis, MN on Mar 27, 2012

“Great deal and service”

  • Prices:
Pros:
Price
Overall Value
Cons:
None
0 Comments

by Patrick from Orlando, FL on Aug 23, 2015

“Could not be more pleased!”

  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Issue Resolution
↓ See More ↓
Product Selection
Professionalism
Sales Pressure
Store Cleanliness
Cons:
None
0 Comments

by K. P from Acworth, GA on Feb 20, 2011

“Great service and selection at this location. ”

  • Prices:
Pros:
Customer Service
Location Convenience
Product Selection
Cons:
None
0 Comments

by Deborah H from Casselberry, FL on Feb 6, 2015

“Mattress Firm will not deal with Issue.”

  • Prices:
Pros:
Localness
Location Convenience
Store Cleanliness
Cons:
Recommendations
Return Policy
Warranty Claims
0 Comments

by Mike D from New Braunfels, TX on May 29, 2013

“Corrected Account”

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Communication
Cons:
Delivery Speed
Issue Resolution
1 Comment

by Barry R from Dallas, TX on Nov 3, 2012

Update (11/14/12):
I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

Original Review (11/3/12):

“Awesome buying experience!”

  • Prices:
Pros:
Customer Service
Expertise
Price
↓ See More ↓
Professionalism
Cons:
None
0 Comments

by Pzl M from Corpus Christi, TX on Nov 30, 2013

“Here we go again!”

  • Prices:
Pros:
None
Cons:
Warranty Claims
0 Comments

by Dana O from Afton, TN on Apr 9, 2013

“Manager was arrogant, rude and dismissive!”

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Location Convenience
Store Appearance
Cons:
Product Quality
Professionalism
Transparency
1 Comment

by Michelle P from West Palm Beach, FL on May 27, 2010

“Financial nightmare”

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
0 Comments

by B T from Florence, KY on Dec 17, 2012

“Rip Off”

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Product Quality
Warranty Claims
0 Comments

by Laura J from Colorado Springs, CO on Sep 6, 2012

“Very deceptive store warranty experience”

  • Selection: Poor
  • Expertise: Poor
  • Service: Poor
Pros:
Location Convenience
Product Selection
Cons:
Product Quality
Warranty Claims
0 Comments

by Jimmy J from West Chester, OH on Apr 1, 2012

“Still bad”

    Pros:
    Localness
    Cons:
    Professionalism
    Warranty Claims
    0 Comments

    by Lori S from Saint Petersburg, FL on Mar 28, 2013

    “Employee Turnover tells the tale”

    • Selection: Poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    Store Cleanliness
    Cons:
    Sales Pressure
    Transparency
    Warranty Claims
    0 Comments

    by Wendy P from Tavares, FL on Nov 24, 2011

    What size of bed are you looking for?

    Not sure? Go to Mattress Size Guide