People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure, Professionalism and Product Selection.
People who are unhappy with Mattress Firm sometimes praise Other Features.
People who are unhappy with Mattress Firm frequently complain about Customer Service, Transparency, Product Quality and Warranty Claims.
Most helpful positive review
HIGHLY RECOMMEND SUNNY
THANK YOU so much to Sunny and Larry for helping me exchange a newly purchased mattress and for their expertise and patience. They made this experience easy and a pleasure! Read more »
—Ms. P from Huntsville, AL
Most helpful negative review
I have been in mattress firm in Dalton Georgia five times...
I have been in mattress firm in Dalton Georgia five times has some friends and coworkers that I worked with to come in store and every time they were out of the body pillow but they advertise it for eight bucks I think this is a gimmick And telling fri... Read more »
—Ann from Rocky Face, GA
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Recommendations | 79 of 143 ratings would recommend Mattress Firm to a friend |
Update (11/14/12):
I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.
Original Review (11/3/12):