Mattress Firm Mattress Store Reviews

86
Shopper Rating
103 ratings + 44 reviews
SHARE

What Shoppers Are Saying Mattress Firm

You are currently viewing the Mattress Firm reviews page.
Be sure to visit the Mattress Firm profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints Mattress Firm

Praise

People who are happy with Mattress Firm frequently praise Customer Service, Expertise, Sales Pressure and Product Selection.

  • Service
    79%

    Customer Service
    Sales Pressure
    Delivery Service

  • Expertise
    34%
  • Selection
    31%

    Product Selection

People who are unhappy with Mattress Firm sometimes praise Other Features.

Complaints

People who are unhappy with Mattress Firm frequently complain about Warranty Claims, Customer Service and Product Quality.

  • Service
    93%

    Warranty Claims
    Customer Service

  • Selection
    40%

    Product Quality

Most helpful positive review

Found my dream bed

Excellent service and price. Tried several beds, ended up with the Sealy Caversham. Made the purchase and had the bed the next day. Quick delivery and set up. No extra fees or issues. Couldn't be happier. Read more »

Charles from Spring Hill, FL

Most helpful negative review

I should have read the reviews before purchase

The service is good when the order is taken. But, once they have your money, watch out!!! I canceled my order because I didn't want to wait 2 weeks for delivery. The refund was to arrive by mail in 5 - 7 days. I contacted them twice trying to get m... Read more »

Lucille from Kingsport, TN


Do you have something to say about Mattress Firm? Write a Review!

Ratings Breakdown Mattress Firm Reviews

Summary % Praising % Complaining
Service

52%
Customer Service, Sales Pressure, Delivery Service
39%
Warranty Claims, Customer Service
Selection

23%
Product Selection
16%
Product Quality
Expertise

23%
5%
Other Features

16%
0%

Reviews Mattress Firm

Do you have a Mattress Firm mattress? Write a Review!

Mattress Firm Reviews
Ratings


(based on 103 ratings + 44 reviews)

  • 5 stars
    (22)
  • 4 stars
    (4)
  • 3 stars
    (3)
  • 2 stars
    (3)
  • 1 star  
    (12)
Recommendations 57 of 103 ratings would recommend Mattress Firm to a friend

  • Prices:
Pros:
None
Cons:
Communication
Customer Service
Return Policy


  • Prices:
Pros:
None
Cons:
Product Quality
Return Policy
Warranty Claims


  • Prices:
Pros:
Customer Service
Delivery Speed
Expertise
Cons:
None


  • Prices:
Pros:
Promotions
Cons:
Communication
Customer Service
Delivery Service


  • Selection: Excellent
  • Expertise: Good
  • Service: Good
Pros:
None
Cons:
Product Consistency


  • Selection: Poor
  • Expertise: Very poor
  • Service: Poor
Pros:
None
Cons:
Product Information
Product Quality


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Expertise
↓ See More ↓
Shopping Efficiency
Cons:
None


  • Selection: Good
  • Expertise: Good
  • Service: Good
Pros:
Product Selection
Sales Pressure
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Sales Pressure
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Shopping Efficiency
Cons:
None


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None


  • Selection: Good
  • Expertise: Good
  • Service: Excellent
Pros:
Delivery Service
Product Information
Sales Pressure
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Product Selection
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Speed
Expertise
↓ See More ↓
Sales Pressure
Overall Value
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Fair
  • Expertise: Poor
  • Service: Fair
Pros:
None
Cons:
Customer Service
Delivery Service
Delivery Speed


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Sales Pressure
Overall Value
Cons:
None


  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Pros:
None
Cons:
Product Quality
Repairs


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Product Selection
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
None
Cons:
None


  • Selection: Fair
  • Expertise: Poor
  • Service: Poor
Pros:
None
Cons:
Customer Service
Issue Resolution
Sales Pressure


  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Sales Pressure


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Expertise
Price
Product Selection
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Expertise
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
Cons:
None


  • Selection: Fair
  • Expertise: Fair
  • Service: Fair
Pros:
None
Cons:
Price


  • Selection: Fair
  • Expertise: Fair
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
Cons:
Product Selection


  • Prices:
Pros:
Price
Overall Value
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Issue Resolution
↓ See More ↓
Product Selection
Professionalism
Sales Pressure
Store Cleanliness
Cons:
None


  • Prices:
Pros:
Customer Service
Location Convenience
Product Selection
Cons:
None


  • Prices:
Pros:
Localness
Location Convenience
Store Cleanliness
Cons:
Recommendations
Return Policy
Warranty Claims


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Communication
Cons:
Delivery Speed
Issue Resolution

Update (11/14/12):
I had a problem with billing but several sales staff and managers tried to get the power platform credit and balance out our account to zero. Several MF staff worked on the problem and was resolved. They do get it right.

Original Review (11/3/12):


  • Prices:
Pros:
Customer Service
Expertise
Price
↓ See More ↓
Professionalism
Cons:
None


  • Prices:
Pros:
None
Cons:
Warranty Claims


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Location Convenience
Store Appearance
Cons:
Product Quality
Professionalism
Transparency


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Customer Service
Product Quality
Warranty Claims


  • Selection: Poor
  • Expertise: Poor
  • Service: Poor
Pros:
Location Convenience
Product Selection
Cons:
Product Quality
Warranty Claims


    Pros:
    Localness
    Cons:
    Professionalism
    Warranty Claims


    • Selection: Poor
    • Expertise: Very poor
    • Service: Poor
    Pros:
    Store Cleanliness
    Cons:
    Sales Pressure
    Transparency
    Warranty Claims

    What size of bed are you looking for?

    Not sure? Go to Mattress Size Guide