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Very disappointed

  • Selection: Poor
  • Expertise: Very poor
  • Service: Very poor
Thought we had found a store where we would buy a mattress and several pieces of furniture.
Bought a mattress and box springs...disappointed with box springs and mattress.
Customer Service
Product Consistency

Posted by David W from Hot Springs National Park, AR on November 20, 2012

Salesperson was not aware they had a low profile boxspring...sent high box-spring. When I called an inquired about a low profile boxspring, he said they didn't have such. When I asked what we should do with the boxspring they sent to our house, he said, "Just put them in the garage." I wrote a complaint to the head office and did not even hear from them. We bought low profile boxsprings and even had to get rid of the mattress. We could not sleep on the mattress. Our shoulders and backs hurt after being on the mattress. It was given to Goodwill. We will not buy anything else at Cleo's.

  • Purchased in Aug 2012

Comments (4)

What brand of mattress did you buy?

By: Anonymous on September 12, 2013

Visited there, (Cleos), today and was looking to buy a new bed. Salesman kept having to leave us to help others, and there were 2 others sitting at desks on paperwork, and another at checkout counter. Not very good customer service which cost them a sale.

By: Anonymous on September 12, 2013

It's all about the greed. I used to work at this company and they placed customer service lower on the priority list. After all, they already HAVE your money. Sad.

By: Anonymous on September 16, 2014

My wife and I haven't been back to any of their stores, and won't be doing so. We were looking at other furniture when we bought the mattress, but would not buy anything else from them.

By: David W of Hot Springs National Park, AR on September 16, 2014

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