Only lasted a year

It was great for about a year. Then it started to break down and sag in the middle. It is worn where i normally sleep. If my boyfriend sleeps with me we both roll toward the center. It’s terrible. Customer service is poor. Did not honor the warranty. Tried to tell me to flip the mattress (um hello, it’s built specifically to have a top and bottom of different construction. Flipping it makes zero sense and is a cop-out). Then they tried to give me a topper which was useless since it just meant the topper also sagged. Stupid. Terrible mattress. Terrible company. I feel scammed. I strongly advise against buying.

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Pros:
    User also said: Was nice at first
    Cons:
    • Customer Service
    • Overall Support
    • Surface Integrity
    • Warranty Claims
    User also said: Sags, loss of support
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    Ratings from this Sleeper

    Back Support

    User rated this bed:
    Poor Back Support

    Pressure Relief

    User rated this bed:
    Poor Pressure Relief

    Sleep Quality

    User rated this bed:
    Slightly better Sleep
    Previous mattress was:
    Innerspring / Traditional

    Stays "Cool"

    User rated this bed:
    Good "Coolness"

    Value

    User rated this bed:
    Poor Value
    Price paid (approximate):
    $2,000

    Warranty Service

    User rated this bed:
    Very poor Warranty Service

    Softness Level

    User rated this bed:
    Slightly too hard