Marvelous middle not so marvelous. I need sleep!

I expected when buying from a furniture store, quality would be excellent. When we first brought it home, my husband complained that he felt like his feet were higher than his head. Two years later we both have back issues and feel like we are sleeping in a V. When I lay on my side, my thigh and hip hurt. I wake up in the middle of the night when the numbness starts. Now we rotate the bed every couple of weeks with zero relief. We tried to use the warranty but the company doesn't recognize the issue as an issue. 20 year warranty?! The dealer won't do anything either because the mattress got a stain on it. Crappy mattress and crappier service!

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Pros:
  • Price
User also said: Price
Cons:
  • Back Support
  • Customer Service
  • Pressure Relief
  • Surface Integrity
  • Warranty Claims
User also said: Everything else!
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Very Poor "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$700 (King) Size

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Slightly too soft