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TERRIBLE CUSTOMER SERVICE!!!!

  • Selection: Very poor
  • Expertise: Very poor
Pros:
Nothing
Cons:
Customer Service
Professionalism

Posted by Tracey from Windsor, ON on December 12, 2020

DO NOT SHOP AT BEDROOM DEPOT IN WINDSOR!!!
I went into to order some bedroom dressers.
The first sales associate I talked to, told me 2 weeks, as they do not carry the stock in store.
I was good with that! I did let him know, “that I was going to bring my husband back, to make sure he liked them.
So... My husband and I go in.
Terry was our sales associate! Never once did he say, “it would take 3 months to get these dressers, or ... I would never have purchased them!
Who would wait 3 months for some dressers?
Anyway- I called him Black Friday, to inquire about our purchase, as now it’s been 3 weeks!
He then tells me, “you just ordered those, your looking at 2-3 months for them to arrive, because of COVID!” I said “we were really hoping they would be here at the latest b4 Christmas” “He said “definitely NOT!” That would be a CHRISTMAS MIRACLE, but... it’s not gonna happen! He then said “he told us that they would take that long.” SMH!!!! NO YOU DID NOT TERRY!!!!!!
After sitting on whether or not to keep going with this sale.
We decided, they didn’t deserve our sale.
I called Terry yesterday, and asked for our money back.
After having to deal with this miserable mans attitude, again telling me, that he never would have told me “ two weeks for us to receive these dressers,
He agreed! Thank You very much!
We are now loving our new dressers, we didn’t have to wait 3 months for from Teppermans!!!! And the customer service was IMPECCABLE!!!!!


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