Luxi Does NOT honor its return policy

In addition to being charged for pillow that I never received, my wife and I are not satisfied with the mattress and are well within the 100 free trial period. Unfortunately, the company will not respond. Buying a mattress online can be risky move because you have no idea whether you will be happy. I thought I that I would have an opportunity to try and return but the company is not living up to its return policy. Strongly recommend against working this company.

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Cons:
  • Customer Service
  • Return Policy
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep
Previous mattress was:
Latex

Stays "Cool"

User rated this bed:
Not Rated

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$1,200

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
N/A
Not Rated