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From our experience, would not recommend...

  • Selection: Good
  • Expertise: Good
  • Service: Very poor
Cons:
Customer Service
Issue Resolution
Product Quality

Posted by Katie from Warren, OH on March 24, 2021

BELIEVE THE BAD REVIEWS!! We wanted to make our own judgement! BELIEVE THEM! While the store had a great selection, my frame broke after being sat on about 12 times. Clearly a manufacturer defect. They took my couch to repair, brought it back still broke. The repairman came out, and still insisted it wasn’t broke. I had to get a level to prove the wood was split. Was told 4 weeks to get part, was unable to use my couch for whole holiday season. 6 weeks later, not hearing anything, I had to call to find out what was going on. I requested a new couch as this was only 4 months old. Spoke with owner, he said would take 8 months to get new couch, he would personally make sure this was fixed right. They brought my sofa back, the frame is fixed but the fabric looks awful and like a toddler stapled it. Not like a new couch. I called and requested the new couch again, and was told they would reach out to their rep and see what could be done. I heard from them and got the same “the rep is looking into it, we just wanted to keep you updated”. And now haven’T heard anything for almost 2 months. Horrible customer service!! The consumer shouldn’t have to keep reaching out, the company should be trying to make things right!


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