A tough situation turned great

  • Prices:
Pros:
Customer Service
Issue Resolution
Sales Pressure
Cons:
None

Posted by Dan J from Mooresville, NC on November 15, 2013

Over the last 6 years we have purchased 4 sets of mattresses from Sweet Dreams. We enjoyed doing business there enough to also refer my father and my father in law to purchase their new mattresses their also.

Recently, we began to have a problem with a mattress set that was almost 6 yrs old. I told my wife it might be time to get a new mattress and she reminded me that since we had bought a quality set that it had a 10 yr warranty.

We all know how that goes typically. However, much to my suprise, 15 minutes after turning in the paperwork I recieved an email that we were approved for a new mattress. This was a pleasant suprise. We were even able to stop at a location near my work to pick it out. Within a week we had our new mattress delivered and the old one hauled away. The only charge was a $49 delivery charge that we gladly paid as to not have to deal with hauling king size mattresses.

We enjoyed ourself enough that we purchased a new couch, loveseat and chair while we were in the store.
Katy and Andrew did a great job.

  • Purchased in Oct 2013

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