Kingston Bed is slanted on one side

We bought a kingsdown mattress. I noticed that one side seemed slanted and I felt like I was rolling off the side. We had a inspector come out from Kingsdown who indicated that the bed was in fact 1" lower on one side of the bed. You can actually see the hump in the middle. We received a letter from Kingsdown that we were denied our warranty because the bed needed to be 1.5" lower at a minimum to be covered by warranty. So much for standing behind their product. Thumbs down for Kingsdown.

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Pros:
  • Overall Support
Cons:
  • Overall Comfort
  • Customer Service
  • Overall Durability
  • Long-Term Comfort
  • Long-Term Support
  • Motion Isolation
  • Natural Materials
  • Return Policy
  • Surface Integrity
  • Overall Value
  • Warranty Claims
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Don't know Not Rated

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Excellent "Coolness"

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Just right