Dreamcloud Talks Tufted Mattress But Sends Lumpy Quilted Top

This is a 100-pound mattress when it arrives at your door. But it's not what is described on the site. Dreamcloud has had enough time to change their manufacturing processes, but they can't seem to find time to make a five-minute text update to their site?! It's NOT a hand-tufted mattress. It is a lumpy quilted top. It sags in the middle and is much worse than my year-old all-foam Tuft and Needle. I know mattresses are a personal preference. If you like plusher mattresses and you are a lighter person, you might like this mattress. But you aren't getting what has been described! And you won't have an easy time reaching customer service about it, either. Still waiting on responses from them five days later. Finally, I'd like to see the "science" that all these mattress companies are touting that it takes your own body 30 days to adjust to a new mattress. I don't need 30 days before I sleep well on a hotel mattress! What they mean is that their own product needs 30 days to break in. So stop treating me like I don't know that difference. But sadly this mattress "broke in" overnight. It was supportive the first night and saggy the next. Not impressed and can't recommend it, nor the company behind it.

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Cons:
  • Customer Service
  • Maneuverability
  • Surface Integrity
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Very Poor Pressure Relief

Sleep Quality

User rated this bed:
Slightly worse Sleep
Previous mattress was:
Memory Foam

Stays "Cool"

User rated this bed:
Fair "Coolness"

Value

User rated this bed:
Good Value
Price paid (approximate):
$900 (Queen) Size

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
Slightly too soft