Awful after-sales communication and delivery

My mattress was scheduled for delivery 8 days ago and they don't seem to be able to find a company who can deliver it and haul away my old mattress as promised (and paid for). They didn't bring it on the promised day, and it still is not re-scheduled for delivery. I seen to get a different excuse each time I talk to someone. Ready to call me credit card company for a refund and give up. Last Winkbed customer service rep was not friendly and constantly talked over me as I was trying to explain my problem. Just be ready for delivery trauma.

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Cons:
  • Customer Service
  • Delivery Service
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Ratings from this Sleeper

Back Support

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Don't know Not Rated

Pressure Relief

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Don't know Not Rated

Sleep Quality

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Don't know Not Rated
Previous mattress was:
Memory Foam

Stays "Cool"

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Don't know Not Rated

Value

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Don't know Not Rated
Price paid (approximate):
$1,600 (King) Size

Warranty Service

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Not Rated

Softness Level

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N/A
Not Rated