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City Mattress

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Trusted Retailer
80
Shopper Rating
27 ratings + 16 reviews
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Store description from City Mattress:

The City Mattress Difference

  • TRUST - Anyone who’s had a City Mattress experience, knows they can trust us. We stand behind everything we sell. That’s our commitment to you.
  • SELECTION - You’re guaranteed comfort at the lowest price with our broad selection of better quality mattresses and adjustable beds to fit your unique needs. 
  • SERVICE - Online or in-store, we’re here to help you find the sleep system that suits you best. That’s why we have a 99% Customer Satisfaction rating.

50 Years of Excellent Service

In 1964, Jay Schiller, took over a mattress refurbishing business across the street from his father’s furniture store in Buffalo, N.Y. Not knowing much about mattress repairs, Schiller decided to focus his first retail store on selling new mattresses. At 25, he reached out to a Serta owner and persuaded him to give Schiller a few mattresses on consignment. The first City Mattress was born.

With a strong focus on customer service, Schiller grew City Mattress into a small business success story. Schiller’s guiding principle: to treat people the way you want to be treated. Schiller believed in applying this philosophy to its customers and employees, many of whom have worked at City Mattress for more than a decade. "I've been here half my life," an employee at City Mattress said. "There's no reason to leave. The Schillers treat us like family."

The American Dream: A Family Story

Today, City Mattress has more than 20 stores across New York and Florida. Having grown-up working at the company, Schiller’s two sons have joined in leadership positions, with Marc as the current CEO. Always pioneering, the Schiller's took a leap of faith deciding not to stay exclusively as a mattress retailer, selling the finest brands in North America, but make the move to become a mattress manufacturer, with an ultra-high-end line of mattresses of its own called PranaSleep.

"I'm glad they're including me in some of the decisions," Schiller said, adding they've taken the company to places he never imagined. "They both live it every day."

Launched in 2004, the PranaSleep Brand rapidly became the No. 1 selling brand across all City Mattress stores. The decision to make our own product, was born out of the continued disappointment with high-end mattresses coming from the industry, Stephen Schiller said.

Today, The Next 50 Years & Beyond

Headquarters to Bonita Springs, City Mattress has a modern facility where the Schiller Family today operates their mattress design, manufacturing and testing business as well all operations for City Mattress stores in New York and Florida. Using state-of-the-art machinery, including a massive industrial quilting machine, PranaSleep mattresses are mostly still built by hand. "We try to do everything we possibly can in-house," Stephen Schiller said, continuing the family’s focus of quality first.

As City Mattress looks forward to the next 50 years, lessons from the recent financial depression have toughened the company’s resolve. We’re more efficient, more disciplined and more creative, Stephen Schiller said. "We get calls all the time, people always want to buy our company," he said. "We're not interested."

 

City Mattress has 27 ratings and 16 reviews on GoodBed.
Read the reviews.

Top Brands City Mattress

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What’s the best mattress for you at City Mattress?

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Available Products City Mattress

City Mattress carries the following product. Select a brand below to view the model carried by this retailer:

  • 85/100
  • 89/100
  • 78/100
  • 88/100
  • 86/100
  • 84/100
  • 87/100
  • 82/100
  • 90/100
  • 83/100
  • 80/100
  • 63/100
  • 74/100
  • 66/100
  • 81/100
  • 88/100
  • 78/100
  • 76/100
  • 78/100
  • 84/100
  • 69/100
  • 77/100
  • 72/100
  • 77/100
  • 88/100
  • 89/100
  • 91/100
  • No Rating
  • 79/100
  • 77/100
  • 87/100
  • 91/100
  • 87/100
  • 77/100
  • 78/100
  • 77/100
  • No Rating
  • 73/100
  • 77/100
  • No Rating
  • No Rating
  • 77/100
  • 79/100
  • 76/100
  • No Rating
  • No Rating

Popular Models Carried by City Mattress

Expand all model details  

    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Foam
      Innerspring
      Pocketed Coils
    • Plushness
      medium softness
    • Sleeper Type
      back sleepers
      stomach sleepers
    • Features
      Foam
      Memory Foam
    • Plushness
      medium softness
    • Sleeper Type
      back sleepers
      stomach sleepers
    • Features
      Foam
      Innerspring
      Pocketed Coils
    • Plushness
      little to no softness
    • Sleeper Type
      stomach sleepers
    • Features
      Foam
      Memory Foam
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Foam
      Innerspring
      Memory Foam
      Pocketed Coils
    • Plushness
      only a bit of softness
    • Sleeper Type
      back sleepers
      stomach sleepers
    • Features
      Foam
      Innerspring
      Memory Foam
      Pocketed Coils
    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Latex
    • Plushness
      little to no softness
    • Sleeper Type
      stomach sleepers
    • Features
      Foam
      Gel Foam
      Innerspring
      Latex
      Pocketed Coils
      Poly Foam
    • Plushness
      medium softness
    • Sleeper Type
      side sleepers
      back sleepers
      stomach sleepers
    • Features
      Foam
      Latex
    • Plushness
      a lot of softness
    • Sleeper Type
      side sleepers
      back sleepers
    • Features
      Innerspring
      Latex
      Memory Foam
      Pocketed Coils

Stores City Mattress

Store Name City State Reviews
City Mattress West Palm Beach FL 4.0
(4 ratings + 3 reviews)
City Mattress Jensen Beach FL 2.33333333333
(3 ratings + 3 reviews)
City Mattress Naples FL 4.5
(2 ratings + 2 reviews)
City Mattress North Palm Beach FL 5.0
(2 ratings + 1 review)
City Mattress Wellington FL 5.0
(1 rating + 1 review)
City Mattress Buffalo NY 5.0
(1 rating + 1 review)
City Mattress Rochester NY 4.5
(2 ratings + 1 review)
City Mattress Boca Raton FL 0
City Mattress Coral Springs FL 0
City Mattress Estero FL 0

See all City Mattress stores →

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Reviews City Mattress

City Mattress is recommended by 74% of mattress shoppers on GoodBed (based on 27 ratings + 16 reviews).

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Review Summary City Mattress

Shopper Rating What's this?

80

Want to read what City Mattress shoppers are saying in their own words?

See all 16 City Mattress reviews »

Most Recent Reviews City Mattress

  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Service
Price
Product Selection
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

Official Response
Thank you for your purchase and your nice words!


  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
Cons:
None

Official Response
Zina, We are so glad that you are enjoying your new mattress and had a great experience with the purchase process. Look forward to many enjoyable nights. Sleep Well!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Professionalism
Cons:
None


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

Official Response
We are so glad that you are happy with your City Mattress experience. Please let us know if there is anything else we can do for you.


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Warranty Claims
Cons:
Customer Service


  • Prices:
Pros:
Customer Service
Product Quality
Product Selection
Cons:
None


  • Prices:
Pros:
Delivery Service
Expertise
Product Quality
Cons:
None


  • Prices:
Pros:
Customer Service
Price
Product Selection
Cons:
None


  • Prices:
Pros:
Expertise
Product Quality
Promotions
Cons:
None

See all City Mattress reviews →

About this Retailer City Mattress

Status:
Open
Stores Located In:
Florida, New York

Contact

Phone:
(239) 908-2700
Web:
City Mattress website

Store Policies

Delivery Policy:
  • Policy: Delivery available - Free with any mattress purchase
  • Set-up: Set-up provided free with delivery
  • Removal: Removal of old mattress provided with delivery - Extra fee applies
  • Notes: None
Return Policy:
  • Policy: Comfort Guarantee -- Mattresses can be exchanged for up to 90 days
  • Fees: $100-200 (the longer you try it, the lower the fee)
  • Notes: To exchange, both sleep partners must go to store in person.
Financing & Payments:
  • Policy: Financing available Free Financing Available
  • Payment Methods: Visa, MasterCard, Discover, American Express Cash, Check, Credit Cards
  • Notes:
Delivery:
Free Delivery
Other brands:
Serta, Sealy, Simmons, Stearns & Foster, PranaSleep, Lotus, Redbed, City Mattress
Other products:
Bedrom Furniture, Iron Beds, Daybeds, Pillows

Company

Store Name:
City Mattress
Headquarters:
Bonita Springs, FL
Founded:
1964
Tagline:
Night after night, we're there for you

Additional Information City Mattress

Description:

City Mattress is a mattress specialty retailer based in Bonita Springs, FL. City Mattress offers a general assortment of mattresses, including models from Aireloom, City Mattress (Store Brand), PranaSleep, RedBed, Sealy, Serta, Simmons, SleepLogic, Springwall Sleep Products, Stearns & Foster, TEMPUR-Pedic and Vispring. City Mattress has mattress stores in Florida and New York serving a number of different metro areas.

Editor's Note(s):

Corrections:

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