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City Mattress Mattress Store Reviews

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82
Shopper Rating
31 ratings + 20 reviews
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What Shoppers Are Saying City Mattress

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Be sure to visit the City Mattress profile for info about the products they carry, store location details, current promotions, photos, videos, Q&A and more!

Top Praise & Complaints City Mattress

Praise

People who are happy with City Mattress frequently praise Customer Service, Delivery Service and Selection.

  • Service
    81%

    Customer Service
    Delivery Service

  • Selection
    38%

    Product Selection

Complaints

Most helpful positive review

very happy

I came away impressed. Our salesman was top notch. I thought delivery was fast and efferent and I love my new mattress. Read more »

Janie from Fort Myers, FL

Most helpful negative review

Mislead by City Mattress

We have bought all of our mattreses at City mattress. In the past we have been happy. But this time the salesman talked us into spending over 3,000 on the PranSleep mattress. He was very impressive with his knowledge of foam products, but failed to tel... Read more »

Karl S


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Ratings Breakdown City Mattress Reviews

Summary % Praising % Complaining
Service

70%
Customer Service, Delivery Service
20%
Selection

30%
Product Selection
0%
Expertise

20%
5%
Other Features

5%
0%

Reviews City Mattress

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City Mattress Reviews
Ratings
Ratings


(based on 31 ratings + 20 reviews)

  • 5 stars
    (15)
  • 4 stars
    (1)
  • 1 star  
    (4)
Recommendations
Recommendations 24 of 31 ratings would recommend City Mattress to a friend

  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Delivery Speed
Professionalism
Cons:
None

by Janie from Fort Myers, FL on Sep 4, 2020


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Service
Cons:
None

Official Response
Thank you for your patronage and the great review!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Overall Value
Cons:
None

by Joyce from Fort Myers, FL on Sep 30, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Expertise
Professionalism
Cons:
None

Official Response
Thank you for shopping at City Mattress. We're glad that you were able to find the correct mattress for you and that you're sleeping better.


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Delivery Service
Price
Product Selection
Cons:
None

by Maxine from Boynton Beach, FL on Feb 22, 2019


  • Selection: Excellent
  • Expertise: Excellent
Pros:
Customer Service
Delivery Service
Cons:
None

Official Response
Thank you for your purchase and your nice words!


  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Price
Cons:
None

Official Response
Zina, We are so glad that you are enjoying your new mattress and had a great experience with the purchase process. Look forward to many enjoyable nights. Sleep Well!


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Delivery Service
Professionalism
Cons:
None

by William from Buffalo, NY on Nov 20, 2017


  • Selection: Excellent
  • Expertise: Excellent
  • Service: Excellent
Pros:
Customer Service
Cons:
None

Official Response
We are so glad that you are happy with your City Mattress experience. Please let us know if there is anything else we can do for you.


  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Warranty Claims
Cons:
Customer Service

by Christine from Stuart, FL on May 21, 2017


  • Prices:
Pros:
Customer Service
Product Quality
Product Selection
Cons:
None

by Judy from West Palm Beach, FL on May 15, 2014


  • Prices:
Pros:
Delivery Service
Expertise
Product Quality
Cons:
None

by Elaine from Jupiter, FL on Apr 5, 2014


  • Prices:
Pros:
Customer Service
Price
Product Selection
Cons:
None

by Alan from Rochester, NY on Mar 1, 2014


  • Prices:
Pros:
Expertise
Product Quality
Promotions
Cons:
None

by P from West Palm Beach, FL on Feb 24, 2014


  • Prices:
Pros:
Customer Service
Delivery Service
Price
Cons:
None

by John from Buffalo, NY on Feb 12, 2014


  • Prices:
Pros:
Customer Service
Delivery Service
Cons:
None

by Eddie H from Fort Lauderdale, FL on Nov 23, 2013


  • Prices:
Pros:
None
Cons:
Customer Service
Warranty Claims

Official Response
Lisa,

Will you please email or call with your name, address, phone number, and order number from your purchase at City Mattress? I will make sure we get the details necessary from you to get to the bottom of your concerns. Thank you in advance. Sincerely, Katie Shotwell


  • Prices:
Pros:
None
Cons:
Price
Return Policy
Overall Value

by Michael R from Vero Beach, FL on May 23, 2013


  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Pros:
None
Cons:
Product Information
Transparency


  • Selection: Good
  • Expertise: Excellent
  • Service: Excellent
Pros:
Product Information
Store Appearance
Cons:
Overall Value

by David M from Deerfield, IL on Feb 9, 2010

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