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WARNING! Stay from this store

  • Selection: Very poor
  • Expertise: Very poor
  • Service: Very poor
Cons:
Customer Service
Delivery Speed
Issue Resolution

Posted by suryya from Scarborough, ON on February 1, 2020

I would like to give them a negative stars, but have to give one star to post.

I bought a King Bed room set and a sectional Sofa from this store. The salesman convinced me bedroom set will be delivered in one week, because we are sold out.

Delivery issue : Keep calling the store they never cared, spoke with store manager - everyone said we can't do anything, it is back order. I had wait 3 months to get it delivered (at-least 10 calls and 5 emails). The salesman promised free installation sale time, delivery time he just denied.

Damaged Product: Now we open the boxes found the drawers are broken. Called brick again and had send them picture proof. Got the drawers delivered 3 weeks after.

After support: Bed support in the middle keeps on moving, it is not sturdy. Three months after, it is middle support is completely broken. Called brick again, need picture proof again, sent them. I had to call them back for stuff by the way, they never called me back- THE BRICK - PROUDLY CANADIAN.
The guy over phone told me ok I have created a ticket and ordered the parts. Called back 2 weeks after, another lady picked we need to send a technician to check, then why I have waited 2 weeks ?

Now it is been 4 months , I am still calling THE BRICK (at-least 20 calls). I spoke with so many people, their mangers - no result. We are sleeping on the mattress on the floor.

I called today evening and another guy picked up and said " you have to wait, it is back ordered". I said can I get a better answer, I do not deserve this answer after 4 months of waiting. He said whatever you say, that is the answer. I asked "can I speak to your Manager?" He said there is no manager now, but answer will be the same.

I am felling so frustrated, wrote this long - I hope someone will read.

At-least customers stay away from this store.

product: King 7 piece bedroom set (if anyone wondering bedroom set wasn't cheap)
https://www.thebrick.com/products/chelsea-king-bed-with-storage-footboard


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