Terrible bed. Did not honor refund either.

Called Isleep because my chiropractor claimed it was a great bed. Talked with the salesman, Lynn, about the bed for a bit and asked if it came with a metal frame so we wouldn't have to go buy a new one, Lynn stated it did. Received bed, metal frame was not included, the bed was nothing as explained, it seemed to be very cheap material and was very uncomfortable. The actual "heating element that works with your body" is actually a heating pad from a brand you can purchase at WALMART. Had my husband call the company and try to send it back, they talked him into waiting for a bed frame that did not come when it was supposed to, and an extra padding of foam to try and help the comfort. Extra padding never came and neither did metal frame, so spoke with the company again and had them cancel my order. Tried to get the bed sent back as soon as we could, got the run around from the company multiple times. Lynn would not return calls or emails for weeks at a time. Finally got the bed packaged as told to do so and the original foam that was included ripped, spoke with Lynn, he said to just throw it out because it wasn't any good, and to not send the box frames back because they would cost too much to send back. Waited and waited for company to credit us back the $500 we had put down for the bed and never received it. My husband called the company and finally filed a complaint, spoke with the president of the company who claimed we kept the parts that were worth more than $500 and they were not going to credit us back. We did exactly what we were instructed to do, and told we were going to receive our refund and now they're telling us they will not refund our money because we did what they instructed us to do. This bed is an absolute joke, and so is the company that manufactures/sells them. Very poor customer service. The bed itself would have cost my husband and I close to $4,000. Luckily, we sent it back and were only ripped off the $500 we originally put down for a small payment. I would not recommend this bed to anyone!

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Cons:
  • Appearance
  • Assembly
  • Center Support
  • Overall Comfort
  • Customer Service
  • Delivery Cost
  • Delivery Service
  • Delivery Speed
  • Edge Support
  • Financing
  • Flip-Ability
  • Initial Comfort
  • Initial Support
  • Issue Resolution
  • Motion Isolation
  • Pressure Relief
  • Price
  • Product Information
  • Professionalism
  • Promotions
  • Removable Cover
  • Responsiveness
  • Retailer Service
  • Return Policy
  • Sales Pressure
  • Sex
  • Shopping Efficiency
  • Slow Response
  • Sound
  • Overall Support
  • Temperature Control
  • Transparency
  • Overall Value
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Ratings from this Sleeper

Back Support

User rated this bed:
Poor Back Support

Pressure Relief

User rated this bed:
Poor Pressure Relief

Sleep Quality

User rated this bed:
Much worse Sleep

Stays "Cool"

User rated this bed:
Don't know Not Rated

Value

User rated this bed:
Not Rated

Warranty Service

User rated this bed:
Not Rated

Softness Level

User rated this bed:
N/A
Not Rated