Terrible Purchase and Warranty Department

We were talked into a Chattam and the $4000 price tag that goes with it thinking we would get something that would last. WRONG. We had the mattress for seven years and noticed the indentations where we sleep continued to get worse. We opened a claim and paid for a rep to come out and assess. Impressions were over 2" on both sides much deeper than the "allowable" 1.5". The claim was subsequently denied because of a stain on the mattress that was smaller than a quarter and over 30" away from where the settling occurred. The warranty is a joke as is the customer service.

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Cons:
  • Customer Service
  • Overall Durability
  • Surface Integrity
  • Warranty Claims
User also said: warranty and durability
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Ratings from this Sleeper

Back Support

User rated this bed:
Very Poor Back Support

Pressure Relief

User rated this bed:
Excellent Pressure Relief

Sleep Quality

User rated this bed:
Don't know Not Rated
Previous mattress was:
Innerspring / Traditional

Stays "Cool"

User rated this bed:
Good "Coolness"

Value

User rated this bed:
Very poor Value
Price paid (approximate):
$4,500

Warranty Service

User rated this bed:
Very poor Warranty Service

Softness Level

User rated this bed:
Just right