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Mattress Warehouse

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Mattress Warehouse has 1 rating and 1 review on GoodBed.
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Top Brands Mattress Warehouse

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Available Products Mattress Warehouse

Mattress Warehouse carries the mattress brands shown below. Call store first to confirm availability.

Popular Collections Carried by Mattress Warehouse

  • King Koil

    King Koil mattresses have 2,657 ratings and 27 reviews on GoodBed.

    Watch GoodBed's overview of the King Koil World Extended Life product line-up here: https://www.youtube.com/watch?v ... See King Koil models »

    Owners Rating

    91
    ( 2,657 ratings + 27 reviews )
  • Beautyrest

    Beautyrest mattresses have 69,063 ratings and 443 reviews on GoodBed.

    Simmons Bedding Company is the maker of Beautyrest, Beautyrest Black, Beautysleep and Simmons Kids mattresses, among others. Simmons is committed ... See Beautyrest models »

    Owners Rating

    89
    ( 69,063 ratings + 443 reviews )
  • Sealy

    Sealy mattresses have 102,188 ratings and 348 reviews on GoodBed.

    Watch GoodBed's overview of the Sealy and Posturepedic line-up here: https://www.youtube.com/watch?v=M07oyWVxeeQ Company description ... See Sealy models »

    Owners Rating

    88
    ( 102,188 ratings + 348 reviews )
  • TEMPUR-Pedic

    TEMPUR-Pedic mattresses have 32,184 ratings and 78 reviews on GoodBed.

    Discover Tempur Love for Yourself. Tempur-Pedic owners love the body-conforming, pressure-relieving comfort of their mattress. It’s Like No Other ... See TEMPUR-Pedic models »

    Owners Rating

    86
    ( 32,184 ratings + 78 reviews )

Stores Mattress Warehouse

Store Name City State Reviews
Mattress Warehouse Raynham MA 0
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Reviews Mattress Warehouse

Mattress Warehouse is recommended by 0% of mattress shoppers on GoodBed (based on 1 rating + 1 review).

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Review Summary

Based on 1 rating + 1 review

Overall Rating:
Recommended by: 0% of owners on GoodBed (based on 1 rating + 1 review).

Most Recent Reviews Mattress Warehouse

  • Service: Very poor
Pros:
None
Cons:
Communication
Customer Service

Official Response
This is an extremely unfair review from Kathleen.

I was the gentleman Kathleen spoke with that day on the phone when she was checking on the status of her order and I am the reason for her poor review.

Here's what really happened.

Kathleen was a previous customer before she purchased this chair so all of her information was in our computer. When she purchased this chair she didn't tell us that she had gone through a divorce and had gone back to using her maiden name. The sales order that she had signed and received a copy of had her old married name on it in 2 different places.

When she called to check on the status 6 weeks later I couldn't find her order because she was giving me a last name that was not in our computer's files. I kept looking and I kept asking her if it could be under a different last name and she kept saying no, there was no other last name. Every second i was looking in the computer Kathleen was growing more frustrated and upset with me, she was telling me we had stolen her money and other untrue awful insulting statements. When she finally gave me the correct last name that was on her receipt I found her chair order. As happy as I was to have found her order, she was just as upset that it was in her old married last name. This made her even madder at me and she was inconsolable. After we hung up, I called the factory immediately and got the shipping information on her chair about 30 minutes later. I called her back immediately with the answer she had called for and she took that opportunity to continue to scold, insult and belittle my family's business and myself. Enough was finally enough for me and I defended my familys store and policies which is probably why she posted a negative review. A person can only take so much insulting and bullying, especially when I was calling her back with the information she wanted.

When her chair came in we delivered it free of charge to her to try to make up for the misunderstanding of the last names.

I tried my best to get her the shipping information as quickly as possible when she called. It's the easiest part of my job and I'm also very interested when orders are coming in.

We hope she loves her chair it was beautiful.

About this Retailer Mattress Warehouse

Status:
Open
Store Located In:
Massachusetts

Company

Store Name:
Mattress Warehouse
Headquarters:
USA

Additional Information Mattress Warehouse

Description:

Mattress Warehouse is a mattress specialty retailer based in USA. Mattress Warehouse offers a general assortment of mattresses, including models from King Koil (Comfort Solutions), Sealy, Simmons and Tempur-Pedic. Mattress Warehouse has a mattress store in Massachusetts serving the region(s) of Boston, MA / Southeast New Hampshire and Providence-Warwick, RI / Fall River, MA.

Corrections:

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