Terrible Customer Service

  • Selection: Fair
  • Expertise: Very poor
  • Service: Very poor
Pros:
Product Selection
Cons:
Customer Service
Professionalism

Posted by Stacy H from Charlotte, NC on February 24, 2010

After the mattress was delivered, I had trouble registering the warranty online so I called the store. I was told not to bother with it. I was told by the store manager that i was "crazy". I called the main corp office to complain and no one would call me back. I returned to the store 4 days later to seek assistance. The manager used profanity at me and told me to get out. He told me they were coming to get my bed in the morning. I never had a complaint about the bed but no one ever listened to me. Beware of this store, they have poor customer service, esp after the bed is purchased!



    Comments (1)

    will not shop here...

    By: Anonymous on December 19, 2010

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